Working at RELIANCE HOME COMFORT: company overview and reviews

232 reviews
Average rating of 232 reviews on Indeed
2.9Work-life balance
3.3Pay & benefits
2.9Job security & advancement
2 Lansing Square Toronto, ON M2J 4P8
1,001 to 5,000
$500M to $1B (USD)
Energy and Utilities


 Average salarySalary range
102 salaries reported
per year
2 salaries reported
per year
19 salaries reported
per hour
24 salaries reported
per hour
9 salaries reported
per hour
Salary satisfaction
of the employees are satisfied about their pay
Based on 296 reviews


Overall reviews at RELIANCE HOME COMFORT

Installation Manager | Richmond Hill, ON | Mar. 24, 2021
Brutal company
This company had to much change for any employee to ever be happy. Management has to much pressure they are all micro Managed. Would never work for RHC again. Started in the warehouse and was eventually Management and then back to tech over 7 years because of how shaddy the company is managed. Horrible company. As a tech you are trained more on sales because that's all they care about.
ProsWork truck comes home
ConsMicro managed and the company only cares about techs selling and taking advantage of customers
Home Solutions Advisor | Richmond Hill, ON | Mar. 18, 2021
Best hvac and water treatment company!
I have been working at Reliance Home Comfort for almost 2 years. I learned a lot in this company. It's a fast paced environment with lots of opportunities from HVAC Equipment, Water Treatment Systems as well as Smart Home Products. Reliance is a really customer focused company unlike some other companies in this business. We always want to make sure we are there for the home owners if there is any issues or inconvenience. We truly are not comfortable until are customers are! I love working at this company, meeting new people, learning about new products and growing in here. There are several management opportunities available which I am looking forward to taking a lead once the time is right and manage a strong team.
ProsGood compensation, room to grow, lots of learning, fast paced
Conssometime long commute, traffic
Receiving Supervisor | Toronto, ON | Nov. 12, 2020
Great place to work
Great company. Friendly staff & management. Collaborated with other depts well. Worked there for 6 years. Was very happy. Loved my team. Great team members & uplifting environment.
ProsPerks & clean & great new facility. Competitive pay. Great management.
ConsWas too far for me.
Customer Service Representative | Toronto, ON | Jun. 1, 2016
Productive place to work
Looked forward to working with my co-workers everyday I learned fast on the systems Management weren't the best Enjoyed working with everyone
Customer Service/Data Entry | Oshawa, ON | Apr. 20, 2018
Valuable Experience Gained
I worked at Reliance Home Comfort doing data entry cleanup and reviewed customer history pertaining to communication with the company as well as product purchase history. I also worked on the phones receiving inbound calls when customers had a customer service need. I learned valuable communication skills here as well as how to deal with customer resolutions.
Client Representative | Hamilton, ON | Jan. 5, 2019
overall busy due to customer demand of service. Enjoyable work enviornment
Continuous work volume between dealing with outside customer care for service and daily duties to assist with service technicians and their work load, organizing schedules to meet service demands. Some seasons a little more demanding however overall a great work environment. Fair treatment to all employees and access to any required training.
Inbound Customer Service Representative | Toronto, ON | Sep. 12, 2012
fairly good work environment, awkward management, good schedule flexibility
*answering inbound customer service queries relating to HVAC systems
Consbad management/ supervisors don't relate well to agents
Sales Representative | Sarnia, ON | Sep. 26, 2013
Great staff and salary
I worked with a bunch of wonderful co-workers and learned alot of about the sales side of a business.
Installation Technician | Mississauga, ON | Feb. 21, 2021
Good starting technician position
Was Hired on as a water-heater installer, This job was great for work experience as well as sales experience They pay decent commission for sales and give you training on how to do so, however, there is an expectation that you perform sales on a monthly basis. Reliance prioritizes their sales force, and if you are good at sales, the company is good with you, if your not so good with sales.. not so much. If you earn good sales numbers, there is an excellent chance for career development within the company. As a repair technician you earn an incredible amount of experience in a short time, Reliance will also give you training classes on the equipment you will be working on and the teamwork within the company means your always a call away from help
ProsEarn a lot of experience in a short time, Great pay, Great benefits included
ConsNot many, just keep up with performance
Service Advisor | North York, ON | Jan. 10, 2018
fun and engaging
I really enjoyed working at Reliance. When I worked there the location and team were new so we were a small close knit team. The management was great, they were fun and energetic and made a call centre job as enjoyable as possible.
Prosculture and scheduling

Questions and answers about RELIANCE HOME COMFORT

What are the working hours at RELIANCE HOME COMFORT?
Asked Jun. 15, 2017
40 hours on which ever schedule I pick. I picked 4x10hour days.
Answered May 15, 2020
10hrs per day on average. 7 Days a week
Answered Oct. 9, 2019
What is the work environment and culture like at RELIANCE HOME COMFORT?
Asked May 4, 2018
I worked there as an installer. I knew my job, and it is hard work. My biggest complaint is that I am a gas fitter, and would often encounter jobs that the sales person made grievous errors in judgement on. Then I compare my salary, and they make twice as much money. Sorry Reliance, you need gas fitters that can become sales people. It would increase customer and employee satisfaction knowing every job will go smoothly. The whole business is sales driven. It should also be driven by professional installs and happy employees. There were a LOT of disgruntled employees. I decided that I would go work for another employer for a long list of reasons. If you want to train me in sales Reliance, give me a call.
Answered Sep. 20, 2020
Answered Jan. 6, 2020
How should you prepare for an interview at RELIANCE HOME COMFORT?
Asked May 9, 2017
Tell them you have sales experience.
Answered Jul. 9, 2019
You should know everything about the company. I first had a telephone interview, then a panel interview followed by a second interview. I found the process took almost 3-4 weeks before any decision was made.
Answered Jan. 9, 2019
Does RELIANCE HOME COMFORT require background check?
Asked Apr. 25, 2017
I would assume this answer is yes for reasons you are dealing with the outside sector and for insurance and security reasons alone.
Answered Jan. 5, 2019
Yes.It takes several days/
Answered Sep. 2, 2018
On average, how many hours do you work a day at RELIANCE HOME COMFORT?
Asked Oct. 15, 2018
10-12 hrs per day (6/7 days/week)
Answered Oct. 9, 2019
8hours a day 5 days a week
Answered Mar. 5, 2019