Cashiers are treated differently from employees in the departments. Cashiers have supervisors breathing down their necks and other departments do not.
Cashiers are often left alone with no security in an environment filled to the brim with aggressive customers. There is supposed to be an actual security officer to watch the functioning cameras but they haven’t employed one for a long time. Supervisors usually hang out at the customer service desk located at the other door.
Cash employees have been threatened, harrassed and one was even struck in the face when she was working alone while a number of supervisors were at the customer service desk.
When supervisors are around they micromanage the cash employees. They periodically check that cash is asking customers a ridiculous amount of questions on each transaction. If the questions are not all asked the cash member gets a poor grade.
They unhelpfully remind the cash to look as if they’re busy even when there is nothing to do. There are no customers, the cleaning is all done and the front shelves are all stocked, they either need to look busy or stand like horses in a stable at the front of the cash and not allowed to talk, until a customer comes by. Supervisors chat amongst each other about non-work topics all the time.
Cash is not allowed anything to drink but water. Not allowed snacks. Supervisors and customer service desk are allowed allowed coffee, pop, timbits, and anything else they can hide from view.
ProsCoworkers at the same level, the chance to work outside
ConsSupervisors, management, distespect and established heirarchy
fun work environment, enoyed everything about my job, and the people I worked with
A typical day at work would usually be in the greenhouse, unpacking plants, and putting them away on shelf, watering plants, repotting plants for customers, trimming, and pruning plants (cutting off dead leaves) stocking shelves, setting up displays in garden centre and seasonal department, making labels, printing signs, learning about the different departments and products we sell through online computer testing , stacking bags of soil, and bricks, answering phones, filling in for tools and hardware when 3 people quit in that department at one time, learning about that deparrtment, and products we sell, doing inventory mainly for seasonal, lighting depeartment and paint section, helping customers find the products they need , and properly guiding them with their projects.
I learned many new things working at RONA, and I guess thats what kept me interested and enjoyed comming to work everyday. It was a really great oppurtunity to get to work there, and learn about all the different departments, including flooring, paint, tools and hardware , etc. the products sold , and their uses.
Management was good, they occasionally checked up on us, but usually didn't have any jobs they needed us to do , and seen everything was running smoothly in our department, and looking good, so there were never any issues.
I enjoyed every minute working with my co-workers, they were all quite a lot older than me, but I learned many new things about my job, and looked forward to comming
Prosfriendly work atmosphere
Consthey had to make huge budget cuts when the recession happened, and they had to close the store down, and unfortunally I was laid off
-Management sucks!
-Never enough people on the floor.
-Management abuse workers(verbally), in front of customers too.
-people have quit in tears.
-Always short handed.
-new hires are not the best.
-New drama everyday.
-disorganized company.
-not enough hours.
-Management doesn't care about employee issues or concerns.
-Management only cares about making their bosses happy not there employees.
-Company is cheap overall.
-Management is disrespectful.
-Abusing of management power.
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The good workers/managers move on to better places. This is the a company were no one should work. People here are in a term "political", and care about themself, this is not a team, more like a dictatorship. The store manager, only cares about results, and when those results cannot be met, well you should look out for your job, he runs a business based on fear. I have seen people model there business, based on his leadership abilities/techniques.
And we'll let's say it's the worst one out there.
If a problem were to come up well, first thing you would do is go to your manager, we'll these guys say we will fix it and nothing ever happens. The only time they fix a situation is when it becomes a big problem.
I have seen good/hard workering employees, leave due to the pressure always being on them for the results. These are the people who make a company great. All th
My experience at RONA is not what I had thought. I thought I would be brought into a structured and guided work environment, however this is not what I had experienced.
Firstly, training was terrible. We were required to sit in front of a computer for 8+ hours to complete training videos and modules. This may be sufficient training for some people, but for me, I do not learn that way. I felt extremely unprepared for actually working on the floor. I wasn’t also provided much customer service training either.
I wasn’t able to give customers correct information and was often confused on what they needed as I didn’t have much product knowledge. I would often ask my manager and other team members for their help, but I was often left alone.
This leads me into my second point. I was often left alone on the floor. My department manager would often take my other team members in my department to other sections of the store and have them complete other tasks, leaving me a new team member alone on the floor having to attend to multiple customers with very little assistance. It was a very overwhelming experience for me.
Next, the management team was very unprofessional and lazy. Many times when I had to deal with a customer complaint, management would not want to get involved and want me a NEW EMPLOYEE with very little experience to deal with the issue, even though I needed their authority to make decisions. It was not fair to me at all. There was also a manager who was very rude to m
ProsVery little micromanaging, nice team members
ConsUnpredictable hours, often left alone on the floor, very little training, poor management
Safe and satisfactory working environment. With a friendly staff
A typical day at work would include punching in at 12 pm everyday, putting on my work boots and walking to the paint desk where I would find a list of tasks that had to be done throughout my shift. It was insisted that I'm constantly working on a task to benefit myself. I would have to clean up around the desk and keep the working environment as tidy as possible.
I would have at least 3-4 carts of products that had to be either tagged or put in their rightful home. It would take me a good 45 mins to an hour to finish all the carts.
I learned how to work quick and efficiently with minimum supervision, I learned how to help out customers find products around the store and the other employees in my department get tasks done, if I was unsure about something I would immediately ask for help from my department head, they were always willing to help me out, which brings me to management.
The management crew were all very friendly and always offering to help me out if I was unsure about something and if I had any problems with customers and or other employees to ask no matter what. This ties along with my co-workers, they were all very friendly as well.
The hardest part of my job would probably have to be all the heavy lifting, yes I was able to get the job done, but if the loads were a bit bigger and a bit heavier it seemed it always took me a bit longer to finish and that frustrated me a bit.
Another thing that frustrated me was confrontation, I'm not very good with
I started at Rona When I was 16 years old. I worked my way from Sales Assistant, to a Sales Associate on the Project Sales Desk, finally ending at a Contractor Sales Associate at the Contractor Sales counter.
Most days would consist of Fielding questions from customers, stocking shelves and creating orders for special items that the customers might need.
At this job I learnt how to build things, how to use power tools and how to field questions from unsympathetic and demanding customers without them getting upset or unruly. I have learnt the finer points of dealing with peoples of multiple ethnic backgrounds, whom are used to dealing with things differently. I have learnt patience most of all.
The management at the store was very hands on and helpful. Most of the mangers themselves worked the individual areas they were in-charge of and never asked an employee to do something they were not willing to do themselves. The management was very kind and was always willing to listen to ideas and often asked for employee input when tasks needed to be accomplished.
My co-workers were all wise in their own way and always cheerful and helpful.
The hardest part of the jobs here when you would get a customer whom had had an item ordered with special conditions but something had gone wrong. These customers usually came in agitated and ready to yell at whomever they felt was responsible for the issue. The hardest thing to do was to calmly explain to them that the issue wo
ProsFriendly staff and managers, point system for 'free' prizes.
An excellent career in and tough and competitive retail market
I felt sometimes challenged each day to find new ways to keep the staff fully engaged and productive. I had fun in doing this and looked forward to each new challenge. I enjoyed the staff, and even now after retiring from this company, I still visit and reminisce with the staff ; all of whom I miss; who were the support and family one would want to have in such an environment.
The actual work of directing the operation was pretty much self fulfilling, and any specific changes and course changes were dictated by senior / regional management, and this was fine with me. I had an excellent relationship with all the upper managers and support staff at the regional office and at the Head Office.
This company, during my time as a store manager, was centrally directed, and other than bi-annual manager's meetings, we had little major directional or input opportunities. Rona Inc. is a very large national company, and as such is centrally controlled. As you maybe aware, it was just recently purchased by Lowe's.
My most serious and hardest part was helping the sales staff feel good about their jobs, and providing excellent customer service - day in and day out. There were lots of personal issues that staff had, and needed help solving and sorting out in their lives. This all made my work most entertaining!
The most enjoyable moments were my staff and praising their accomplishments and good efforts. Building our friendships and trust.
I conclude with my deepest respect fo
ProsDecent salary levels, safe work place, great people, and happy staff.
Conspressure to produce more sales and squeeze a little extra out of the customers
A typical day is that I show up to my shift around 10 minutes before I am expected to start. When I sign in and head to my department which is down the other end of the store, I am immediately asked questions on where to find something or what a price is or how to fix a particular tool/object the customer has. After helping customers I regroup in my department with my manager and co-workers and ask what needs to be done and what I can do later. Usually from that point, I am doing a task like front facing or resetting a bay of shelfs for new product, getting returns, driving the forklift to help customers load out their purchases, and most importantly answering EVERY customers question. Even though I may not know the particularly answer.
And that is the hardest part about my job. When I am asked a very tough question and there is no one around that I can talk to. However, I will go out of my way and make it my priority not to tell the customer "Oh sorry I don't know" and walk away. That is unprofessional and not part of my work ethic. I will either find a phone to call someone who may in fact know the answer and of course, I will always call my MOD if I am unable to talk to anyone else. The Managers are the always the best option to talk to and I value them a lot because I know when I don't know something or I need guidance for something, the managers are the first people I need to talk to.
And that is an aspect I enjoy about my part. The thought that my co-workers are
ProsShort hours, relaxing and stress-free work environment
ConsCan get really boring when there are no tasks to do
Working for RONA definitely has its benefits, such as flexible hours and friendly faces, but sadly it has more cons than pros. In-store management does its best to keep everything in order and organised, and it has slowly improved over recent events, but still needs to put more effort into their job. about half the managers push aside the backbone ethics of being a manager and disregard what their job actually is. On occasion, I've had customers ask me how they've managed to stay in the managerial position, where the associates can handle most situations better than they can. Even with internal affairs, there is slight favoritism and judgmental decision making that has subjected certain individuals with unnecessary inconveniences and makes many of my coworkers, both new and veteran, and myself want to quit and never look back.
As most jobs in town have a high turnover rate, there is also a huge lack in training for any new hires for the company. After orientation, they are simply thrown onto the floor and expect the senior associates to train them. There is training available, but its on a single, older computer that people must make time for in order to learn anything of use. Since there is a lack of coverage, its rare to see anyone wiping the dust off the old beast to learn what they should've known before branding the RONA name.
Its sad to see RONA in this state, considering how much potential is being wasted through various outputs. I wish to see RONA get its act to
Conssporadic shifts, unprofessional management, lack of training
3.0
Replenishment Associate | Calgary, AB | Jul 24, 2014
overall... not bad
A typical day of work is we come in at 9:30pm and finish at 6am. We head right to receiving to see what came in, and what can quickly go out. something quick is counted, wrapped, labelled, banded, then taken to the sales floor and put up in the top of the steel. 2 crew members would do that for most of the night, I would deal with merchandise that goes into the middle shelf, using an order picker. All 3 of us are licensed reach, picker and power jack operators, paid training by the company. the last hour or so of the shift is for clean up, and getting the store ready for opening. I learned that you can get over your fear of heights quickly going up that high on a regular basis, but I also learned how to print shelf labels, add and delete merchandise from the sales floor. Management is good, you can freely communicate with them on a first name basis. Co-workers are all good, just would like to see receiving a lot cleaner when we come in on night to work, since receiving is done by about 4pm, some employees often will leave garbage and carts in the back, blocking us. The hardest part of the job for me is using the reach truck, as i have very little experience with it, and the controls are hard to get used to, and one is clockwise, the other is counterclockwise. Most enjoyable is when we get caught up, and can work on older merchandise, or even pull down what's needed, and get it onto the shelf, and sometimes a perfect pallet comes in. It has just what we need to empty the palle
ProsBusy, always something to do.
Consheavy lifting, low wages
Questions and answers about Rona
What are the working hours at RONA?
Asked Apr 13, 2017
Start at 6 until no more deliveries
Answered Oct 25, 2020
Horaires variables selon les saisons. Presque plus de nouveaux employés à temps plein pour pouvoir couper les heures selon leur besoin. Nouvel horaire à tous les jeudis.
Answered Mar 15, 2020
What advice would you give the CEO of RONA about how to improve the company?
Asked Mar 12, 2019
If I was the CEO of Rona, I would start by making the lumber competitive to keep contractors. Pay livable wages for both part time as well as fulltime associates. Hire managers that respect, all associates. Most importantly I would listen to both associates and contractors.
Answered Apr 17, 2022
Sell the company back to Totem. They knew how to treat people right.
Answered Feb 25, 2021
What would you suggest RONA management do to prevent others from leaving?
Asked Oct 22, 2018
Train employee well and keep more employee. If Rona cannot do that then it is stressful and bad place to work.
Answered Apr 23, 2022
Vous pouvez discuter de tout vos problèmes a l'emploi avec votre syndicat qui feras de sont possible pour améliorer la situation et vous amener a changer d'ider pour la démission .
Answered Sept 2, 2019
What is the interview process like at RONA?
Asked Mar 29, 2017
Its apparent even in the interview,you are just a warm body to fill a position.They will hire you just to fire you.
Answered Feb 10, 2018
It is very simple and comfortable for the person being interview.
Answered Oct 18, 2017
What is the hair color policy? I dont want nothing crazy but for a gender reveal ive planned to get my tips dyed that colour. Just want to make sure that would still be okay?
Asked Feb 25, 2018
They are okay with coloured hair.
Answered Mar 4, 2020
Yes, policy is only for clean, well groomed hair. Colour doesn't matter.
