Working at Roots: company overview and reviews

Roots
Roots
3.8
237 reviews
Roots ratings
3.8
Average rating of 237 reviews on Indeed
3.7Work-life balance
3.1Pay & benefits
3.4Job security & advancement
3.4Management
3.8Culture
Headquarters
Head Office - 1400 Castlefield Ave, Toronto
Employees
1,001 to 5,000
Revenue
Unknown
Industry
Retail

Popular jobs at Roots

 Average salarySalary range
2 salaries reported
$14.00
per hour
$10.15-$21.00
4 salaries reported
$14.50
per hour
$10.15-$21.75
1 salary reported
$14.85
per hour
$10.15-$22.30
4 salaries reported
$32,500
per year
$20,000-$49,000
3 salaries reported
$13.87
per hour
$10.15-$21.95
Salary satisfaction
56%
of the employees are satisfied about their pay
Based on 285 reviews

Roots reviews

Overall reviews at Roots

3.0
Customer Service Representative | Toronto, ON | Nov. 11, 2012
productive and challenging
more challenging and social enveronment, i did learn how to deal with people from differents cultures and nations, to be more respectul and much cooperatives, the management is good, i have not experience any disqualification.All co-workes are just adorable and is like a second familly.to deal with clients when they are not satisfied and try to find a solution in a manner of respect. More active and much accurate is a number one of the deal part.
Prossometimes in greatings seasons
Consnot mandatory
4.0
Visual Merchandiser | Waterloo, ON | Mar. 7, 2016
Productive and great learning experience at Roots Waterloo
A typical day at Roots, is engaging with every customer that walks into our store and making sure all their needs are met! Over the past years I have learned how to communicate and to give excellent customer service. I have been able to learn how to time manage when having to do visual merchandising with a team. Management over the past year have been organized and well run. I have been able to work with a fantastic team at Roots Waterloo.
ProsContest
ConsOvernight merchandising
3.0
Service à la Clientèle (H/F) | Vaudreuil-Dorion, QC | Jul. 13, 2020
Bien
Très bien pour un emploie etudiant.. pour ce qui est d’un travail dans le vie de tout le jours pas suffisant
ProsHorraire variable
ConsSalaire
3.0
Visual Merchandiser | Markham, ON | Aug. 12, 2013
Productive creative environment with a team atmosphere
A typical day at Roots would consist of receiving shipment and merchandising based on business needs as well as maintaining great customer service. There is a great team feel and plenty of support given by your coworkers. Hardest part was being able to balance managing the team, serving customers and maintaining stores aesthetic appeal. The most enjoyable part of the job was having the ability to be creative with the merchandising as well as building great relationships with customers.
5.0
Assistant Manager | Toronto, ON | May 5, 2019
Great company
Amazing culture at Roots, pride in our product specially our lather handcrafted in our own factory. Known worldwide for the comfiest sweats as well as enjoyable experience.
3.0
Customer Service Representative | Toronto, ON | Feb. 1, 2018
More than satisfactory
Typical day, I clocked in. Supervisors where more than accomodating. Work environment fast-paced, friendly with a lot of room for growth. It was a good retail job.
ProsFlexible hours
ConsLong closings
5.0
Sales Associate | Tsawwassen, BC | Feb. 15, 2018
Productive and fun work environment
This role is a very interactive position with great coworkers and great customers. Had learned many new engaging skills, customer skills and organisational skills. Management team is very supportive, friendly and helpful.
ProsFriendly and supportive management team
Conssalary is minimum
2.0
Sales Associate | Vancouver, BC | Jan. 26, 2016
a challenging but doable environment to upgrade one's sales skill
1. some paperwork, folding/rearranging merchandized clothes/leather products, focus on sales only when customers are in the store 2. be more observant in customer's behaviors (eye, language used, tone, movement are all indicators) quick and assertive in your decision to close a deal. 3. there's no introduced established system or technical steps clearly laid out to help team sales (and teamwork) more efficient. Figure out your own system through trial-and-error 4. amazing co-workers that make you realize every one of them are significant contributors to day to day's team sale target 5. dealing with low EQ individuals and poor communication and logic 6. customers are satisfied of their purchase and walk out with an appreciation of bright smiles
Prosgreat employee discount for personal or gifts purchases
Conslittle personal life
2.0
Retail Assistant Manager | Richmond Hill, ON | Mar. 17, 2014
key holder at roots
i felt like wasn't needed wasn't feeling wanted to work there since there were 2 other key holders
4.0
Customer Service Representative | Toronto, ON | Feb. 13, 2020
good people
depends on the people you work with. most of the staff were friendly. found one of the main managers to be quiet unfair and not considerate towards emergency situations.

Questions and answers about Roots

How should you prepare for an interview at Roots?
Asked May 25, 2017
Dress nice be there on time or 15 minutes early and bring your resume and pen
Answered Mar. 2, 2019
Be a family or friends of the management team
Answered Oct. 22, 2018
If you were to leave Roots, what would be the reason?
Asked May 1, 2018
School or moving outta the city
Answered Mar. 2, 2019
The reason would be if the company cannot accommodate to my schedule.
Answered Aug. 10, 2018
What is the interview process like at Roots?
Asked Jun. 27, 2017
Interview process like , knowing about the person or what can he change or to support to change in the future to the roots company
Answered Mar. 2, 2019
First group interviews are conducted, then one on one interviews with the district manager are held to determine who will get hired.
Answered Dec. 11, 2017
Is there Warehouse and qc department
Asked Mar. 6, 2018
Yes there is but I did not work there.
Answered Jan. 8, 2019
Yes there is
Answered Aug. 10, 2018
What is the interview process like?
Asked Oct. 23, 2017
They do a group interview outside the store
Answered Mar. 26, 2019
Very fun, and laid back. Various questions and the last one was to sell what I was wearing.
Answered Jan. 8, 2019