Customer Service Manager | Edmonton, AB | Feb. 6, 2014
Excellent management support and team work
Book, maintain and service/repair as many vehicles as possible within the 2 maintenance shifts. Work with customers to ensure that they can continue to conduct business on their terms and providing them with up to the minute information on major repair issues. Resolving down time on vehicles buy offering a substitute truck that is reserved specifically for each customer providing shipping and receiving guarantees.
I learnt to remain calm under pressure, to ensure accuracy in every aspect of my responsibilities, honed my team building skills and to provide superior customer service.
My managers were amazing! I learnt so very much from them. They were approachable and very patient during the learning curve. I was given, early on, more responsibility and an excellent salary to match.
My co-workers were friendly, approachable, professional, helpful and team focused. We were made to feel like part of a family.
The hardest part of the job was being yelled at, regarding circumstances beyond our control, by our customers drivers. I learnt from this experience, how to remain calm, actively listen to the customers complaints, demands, etc., and respond or escalate the matter to my manager, in a polite, friendly manner, which helped to diffuse many tense situations.
The most enjoyable part of the job was the level of professionalism shown by every employee. It made any questions, learning opportunities, encouragement and an overall atmosphere of accomplishment, ea
ProsBenefits, flex time, atmosphere and support.
Driver | Canada | Apr. 22, 2018
If you are a newbie trucker, probably not the place for you as they expect you to be a professional who knows their stuff coming in. I see a lot of complaints on here that are obviously from newbie drivers who are not really familiar with the industry yet. But if it's not your first rodeo, Ryder is a great company to work for in my experience because for the most part, you get the same truck everyday, you pretty much know what your hours are going to be each week, management completely leaves you alone if you are doing your job correctly and on the TMMC accounts at least, the work is extremely easy work. No touch, big customer yards, fairly relaxed pickup/delivery schedule and the equipment, though not great, is not too bad. I think the oldest trucks we have on our account are 2013's. If I do have one complaint, it is the lack of social and driver appreciation programs. For a company as big as Ryder, they can do better than a $25 gift card from Walmart as a Christmas bonus. Quarterly safety meeting, though paid, are pretty useless as far as teaching an experienced driver anything new and burn 4 or 5 of your Saturdays per year. Dealing with Ryder's repair shops as a Ryder Integrated Logistics driver can be frustrating as they tend to prioritize rental customers rather than their own employees.
ProsEasy work, industry average pay, steady regular hours
ConsA little aloof regarding driver appreciation/recognition
Material Handler | Sarnia, ON | Oct. 25, 2017
I liked the actual job I performed, and the hours were good. OT happened now and again depending on the needs of the customer. The company is however top-heavy when it comes to management. I had three bosses and five other associates that I worked with in the storehouse with. At times it was confusing as you didn't know who was actually running the show. Communication from top down was horrible. I always felt like I was being kept in the dark and felt as if the company didn't want to share anything with me. Also, the rate of pay for this particular place I worked at were far, far below the industry average for this type of job. I also felt that the benefit package was a little 'cheap' as if Ryder found the cheapest benefit plan that they could for their employees. I actually had better coverage when I worked a full-time retail job!!
The workplace culture is weak and from my experience it was made clear to me that employees with any sort of professional opinion, either positive or negative where quickly shown the door. No associate coaching or professional growth is offered, nor do the management seem interested in promoting from internal ranks, although they claim to.
Personally and professionally speaking, I would hounestly stay far, far away from this company if you're looking for a career. If you just need to make some dollars real quick, this might be for you.
ProsGood hours, M-F
Attendant | Kitchener, ON | May 7, 2015
Working at Ryder gave me new experience working with Transport Trucks and Trailers
I Derick Pahlad started at Ryder Logistics Transport last year April/2014, as a Fuel island attendant. I was a temp working for Allstaff placement agency. My duties consisted of inputting correct data into handheld computer regarding the amount of fuel dispensed into truck, customers name, drivers name and mileage in order to calculate the correct figures. I would assist the licensed mechanics in performing part changes on trucks, cutting spare keys, keeping the shop in tip top order to create a safe and friendly environment for the Mechanics and Lube Technician. I learned how to grease important parts and change truck oil and filters on big rigs. I would take down inventory information and forward it to our parts manager who would finalize and order supplies in advance to eliminate downtime. I would fill up oil and coolant containers along cutting spare keys and any other necessary duties that may be required from a entry level Technician. I really enjoyed working at Ryder but my contract term was extended as far as I was needed.
ProsI really enjoyed working outside in the yard, meeting new truck drivers and hearing about there day on the roads.
ConsI would start lunch and a truck would pull in
Sales Representative | Ontario | Mar. 7, 2018
it is an ok place to work;
I have seen this company go from a top company in our field to one of the worst, in the past few years I have seen a half dozen locations close where competitors are opening new ones (in Ontario)
all managers above the branch level should be terminated. I don't understand how they can make so many poor business decisions and still be employed.
HR is a joke and should be disbanded and handled outside
You are expected to be in contact with work even on personal time
Advancement is an option but it is who you know and have seen a few "backroom deals" to create job positions for people "favorites are a reality"
Training is offered, but mostly for mechanics and a lot to do on your own time if interested.
safety is a focus
We go through spending freezes where we go without supplies (pens, paper..etc)
Salary I would say is average and weekly for hourly people, benefits keep getting clawed back; we do have bonuses but not for everyone
Performed a reduction in workforce a few years ago right before Christmas (understand sometimes business is business but still)
if you like living under a microscope and micromanaged, please apply today; everything is questioned
Prosgood people on the ground level
Material Handler | Milton, ON | Feb. 9, 2021
OK work. Terrible supervisor
Extremely stressful work, unsafe work environment, which means very very high employee turnover rate. My supervisor is very incompetent, and immature, acts like a child that never grew up. He is causing lots of issues among his team and no one is loyal anymore as a result. He fails to realize we are in Canada and not back home. His back home style of supervising people is driving this business in the wrong direction.
-hostile work culture due to management and my supervisor
-management is clueless how to run the show, they keep changing strategies and confusing all the employees.
-the hardest part about the job is not the work itself but the ability to keep yourself sane and not lose your mind, as there is no sense of direction. the management and the supervisor is conflicting in their outlook which is causing confusion among employees.
-extremely unsafe work environment due to them pushing people to work beyond their capabilities. employees driving forklift all over the place and not in their lanes due to management pushing for higher performance numbers.
-the most enjoyable part is when you are having lunch
ConsHostile work culture, Management doesn't have clear sense of direction.
Forklift Operator | Fort Hills, AB | Oct. 27, 2020
Stressful and Tiring Workplace
I work at the Fort Hills site (7 on and 7 off). I've been here for quite a while. No wage progression, no opportunity for growth, not even a performance review. They grossly underpay their employees while grossly overworking them at the same token. Management is inept, they're hardly ever at site to see the deplorable working conditions employees are subjected to, nor do they care. It's all about their bottom line. I also question their hiring practices. It seems like they bring people up to site just to fill the void while overlooking experience, skill set, fit, work ethic, etc. There's workers there who get away with shoddy and substandard workmanship without consequence while others get reprimanded and picked on. There's also a lot of gossiping, backstabbing and favoritism in the workplace. "A" team is better than "B" team, day shift vs night shift are prime examples of what employees are subjected to working here. There's constant turnover where employees seek greener pastures to get away from such a toxic environment. I don't see things getting any better any time soon. It may sound pessimistic but that is my reality.
ProsSteady work, 7 days off
ConsShady workers, deplorable working conditions
Delivery Driver | Delta, BC | Mar. 12, 2017
Fairly autonomous in nature
A typical day at work starts with picking up a pre-loaded van and the paperwork, then delivering orders to customers throughout different regions of the Fraser Valley.
I've learned about computerized warehousing and inventory systems as well as the pros and cons concerning computerized routing. I've also learned more about problem solving and presenting potential solutions to upper management for their approval.
We now have a very supportive Logistics Manager who seems very interested in fine tuning the many aspects of the operation so that it runs well and he believes in empowering people to act proactively instead of being reactive.
I no longer see much of the workplace culture as I'm not in the warehouse very much, but from what I do see, everyone seems to get along reasonably well.
The hardest part of the job are the long hours that happen from time to time or driving in inclement weather.
The most enjoyable part of the job for me is going out to the stores and meeting the people I deal with. I have developed a great rapport with them.
ConsLong hours and occasional inclement weather
Truck Driver | Etobicoke, ON | Aug. 11, 2020
There was a disconnect between the shop and upper management.
No one shop at Ryder feels the same. Some are relaxed while some are more stressful than they need to be. I was fortunate to find one that was relaxed and relatively stress free. The issues came when anyone above my immediate manager tried changing things because "their metrics weren't hitting their goals" which usually caused issues because what works with one shop could ruin another. Regional managers seemed to cycle through a revolving door so by the time one of them gets settled into the position and understands how it works, they would get booted to be replaced by an individual that had little knowledge or training on the position. My advice to mechanics applying at the company is the bigger the shop, the more scrutiny you are under and the more stressed you are likely to be.
ConsFlip flopping upper management
Senior Logistics Manager | Delta, BC | Apr. 7, 2016
Great place to learn and grow
Awesome work place and people. Very good safety program that when followed made a difference. Lots of work and projects while working there. Learned lots. Best part of the work was that there was a variety of challenges daily with Projects, special demands from the customer and just plain day to day stuff with people.
Awesome support staff from Quality, order management, IT and other branches of Ryder!
The teams I had the opportunity to work with in BC, Alberta, Sask Manitoba and Ontario were outstanding and made it easy to go in to work daily. Very good support from Management and peers from across the country.
Lots of great moments while I was working with Ryder!
ProsProjects, people, training programs, and leadership.
ConsThe work life balance is a challenge with Work winning mostly over my time there.
Questions and answers about Ryder System Inc.
What is the work environment and culture like at Ryder System Inc.?
Asked Apr. 8, 2017
Answered Sep. 8, 2019
Not good at all.
Answered Aug. 13, 2019
What are the perks offered by Ryder?
Asked Nov. 2, 2017
Nobe to concerned about money
Answered Feb. 8, 2019
None, dont give perks as the cost money
Answered Feb. 8, 2019
On average, how many hours do you work a day at Ryder System Inc.?
Asked Feb. 21, 2019
Answered Apr. 11, 2020
Eight hours everyday, monday to friday
Answered Sep. 13, 2019
How long does it take to get hired from start to finish at Ryder System Inc.? What are the steps along the way?
Asked Feb. 7, 2019
HR will spend the most amount of time holding up the application process. From when I applied to the interview was roughly a month with another 2-3 weeks clearing background checks and drug tests.
Answered Aug. 11, 2020
Two to three days from first application to drug test to drivers seat not sure about office or warehouse employees
Answered Apr. 25, 2020
What should you wear to an interview at Ryder?
Asked Sep. 9, 2018
Does not matter they will hire any one that walks off the street in a ball cap and hoodie.