Customer Representative | Montréal, QC | Nov 15, 2018
Don't recommend it
If you work just for a sale or two, its not bad but if you work in this department longer than that you will probably be writing a similar review as I am. . The department is badly managed, and for permanent employees the repercussion of this is a toxic work environment. They really care about who works for them, and put in a lot of effort tot recruiting high quality people- and they succeed in that. They have many incredibly talented and intelligent people. The problem? To manage a team like that, you need high quality upper management. SSENSE CX has a wealth of talented individuals- one of which was a particular team leaders who became a sort of mentor and friend. He is an extremely hard worker (he will work weekends, holidays, days, nights,), has creative ideas, but is blocked form implementing many of them due to the inept upper management.
If you are a student, need some cash over the holidays, I would say take your shot, it might be alright for you. I liked it for the first year or so I worked there, until I took notice to the things I mentioned above. Also probably because I feel like I benefited from favouritism, which is rampant in the department. I am saying that as someone who, like I said, feels she benefited from it. I don't feel that some of my equally and more talented colleagues were treated the same as I was at times, and thats not the type of environment I condone. If you can ignore that kind of stuff, go for it, not a bad job, but it wasn't my taste.
Prosnice people, cool downtown office, dog friendly
ConsBadly managed, favouritism, disrespect
1.0
Customer Service Representative | Montréal, QC | Jan 13, 2019
They use you
At first, it seemed like a dream coming true working at SSENSE. They hire you for a contractual position then slowly start telling you how much of a GREAT opportunity it is to step into the company, grow in it and all that blabla.
Then, they start assigning you to different projects, making you feel like you’re doing something to help them out and that it’ll count on keeping you permanently (L-O-L). My advise is: never believe these foolish managers and supervisors. If you’re only looking for a temporary position or are a student, SURE! Otherwise, you’re better off working elsewhere- TRUST ME. Complete waste of time.
Just because they sell designer they think they’re entitled to the way they treat people.
After the first two months, you start seeing the true colors behind these employees. One of the male supervisors- you’ll know who I’m talking about if you’ve worked there, loves to run his mouth and promise you everything- he’s full of —!!!
How can they feel okay by exploiting temporary employees by making them do so much and lie about them possibly staying?
Oh I’m not done... the communication between TLs, management and supervisors is complete s... Also, they love to shoutout publicly the people they prefer but completely forget the employees who’ve done so much.
This department is full of ..., the job is redundant, the permanent employees feel some type of entitlement. God forbid if you want to switch your shifts scheduling, he won’t even continue
ProsFree yogurts, coffee, cereals and biweekly bagels.
ConsEverything... e-ve-ry-thing. They treat you like a dog.
1.0
Customer Service Representative | Montréal, QC | Jan 17, 2019
Maybe other departments are better? Cannot recommend customer service
They hire for two sales each year, for contract positions, and give you the 'possibility' of a contract extension or permanent employment. I have worked in customer service before and found the position very easy, and even fun at times, but the way they manage the department really ruined the overall experience. They apparently do not have the budget to really offer what they claim, because at the end of my contract they offered me a sort of informal extension..... with no benefits.
Aka I keep working, but don't get health insurance or really that much job stability. They typically offer return bonuses of $500 for people that worked in one sale, then come back on contract to work for another, so if anything I would say work for them for the sales and get that bonus, but don't buy into their bs regarding 'permanent' employment opportunities. Best case scenario, they will try to scam you by 'extending' your contract. Full time employees have decent benefits from what I see... 50% discount on the website, healthcare and dental. These employees also seem to get out of doing most of the job, like calls. They will instead be put on 'queue monitoring' or 'ticket push' the entire time, aka staring at the screen and telling other people to get off of after-call, or listening to music and answering emails. They also are incredibly inflexible with scheduling. Like the person below said, some of the managers will just stop responding to you completely. The only plus I could say reall
Prossome cool colleagues
Consmanagement
1.0
Customer Service Representative | Chabanel, QC | Sep 13, 2019
False advertising for a terrible work environment
All male managers pretty much, who play favourites. You will see some of the pretty girls promoted to basically just sit and watch the queue the whole time and yell at people to go online if they are off a call for more than a minute. It seems like the higher up in the department you get, the less work you actually do.
The position itself is pretty straightforward and easy. It's the managers and their incompetence that is the issue. It's like they are reinventing the wheel every time they are trying to introduce new mandates or improve existing policies. Change is very slow or non-existent in this department, mostly because everything has to be run by the head manager (you will know who I am talking about) who is very close-minded to innovation. There is another young manager who is actually really cool, and he has lots of enthusiasm for the job and ideas, but unfortunately nothing seems to get implemented. The managers tend to deflect work- i.e. if there is a legitimate need for a manager call, they will all try to avoid it... so they can sit at the screen watching the queue. It's laughable how they even got into these positions, because they are not really effective at training or managing teams.
5.0
Customer Service Representative | Montréal, QC | Mar 16, 2019
They always push you to take a step forward. :)
SSENSE CX is a very beginner friendly place. It gave my first full-time job after university and I stayed here for about two years.
Although there are ups and downs on my learning path, CX has been very accommodating to my needs. The manager and team-leads are good at spotting the talent on each agent and find them projects where their talents can grow.
The manager welcomes every agent within the department but also pushes everyone to try other positions. After every sale, there were, on average, 3-4 agents who were promoted to other departments and are currently still enjoying working there. I appreciate that they want to see you succeed.
CX has a strong recruiting team who represent the company pretty well. The recruiting team lead who interviewed me 2 years ago convinced me to pick SSENSE among the several offers that I had. Now I have temporarily left SSENSE for a longer term, my teammates feel sad but are more delighted to see me making a choice that I am happy with. It's CX's supportive and dynamic working environment that makes it a brilliant part of SSENSE, which makes SSENSE stand out among this industry.
ProsSupportive team-leads
ConsLong hours at night
3.0
Customer Care Specialist | Montréal, QC | Oct 22, 2020
Great entry level workplace with a cool kid vibe
Working at SSENSE was an overall good experience. I was on contract with the customer service team. If you are on contract, they might tell you there are advancement opportunities, but a very small batch of temps gets selected for this. Management is overall pretty chill and if you perform well they trust you with discretion. The rest of the customer care team is great -- you will make friends, you will all get stressed together, and you will navigate the IG mess that is the rest of the company. People who work in editorial, tech, buying, etc think they have the sexiest job in the world and carry themselves like that. I found people who worked in the studio and in customer care to be down to earth, but keep an eye out for big shots. If you're a temp, you don't get the employee discount, which is 50% for FT employees and goes a long way with luxury fashion. Customer Service will be non-stop during the peak of the sale, but towards the beginning it isn't so bad. Most customers are friendly, but with luxury items comes luxury attitude. Location is very out of the way with hardly any food options around.
Prosbeer friday, bagel monday, coffee machines, fruit baskets
Consshort breaks, unpaid lunch, vibes
5.0
Operations Supervisor | Montréal, QC | Nov 28, 2019
What are we looking for when we are seeking a new job?
I was looking for a place where I have a contribution to make, where my contribution is valued, and where I am part of a harmonious team whose members work together to achieve the agreed goals. A somewhat established firm with a potential for even more growth, with strategies, policies & procedures in place, and where changes planned are being implemented. A place to which I would be happy to head every morning, without questioning the reason or whether I belonged there.
From day one I felt that I belonged at SSENSE, as if I have already been working there for many years. This isn’t only related to the department where I am working.
It all started on the day I received the call from the recruitment partner, and continued through the whole hiring process, induction, familiarization, onboarding and then actual work.
When I first read about SSENSE I was really impressed with the scope, range and diversity of reach, work and tasks. I have to say that after joining SSENSE I am even more impressed, as it has actually exceeded my expectations.
Management team is discriminatory and should be fired.
The company, at first, seems legitimate. They also offer benefits and seem like a good place to work.
That said, the management is terrible, and workers are not acknowledged for their work or respected. Inter- and intra-department politics prevents any upward mobility, and management is known for its lack of transparency and unfairness, as well as arbitrary firing practices based on preference or discriminatory policies. They also prefer hiring pretty women and I can only imagine what these pathetic "managers" are thinking about.
While some of the coworkers are great - as is the case in any job - many are opposed to change, new ideas, and are resistant to those who excel at their work. Most calls are about lost packages and SSENSE isnt responsible so you will be handling yelling customers and youll have management behind you laughing.
If you desire to build a career, or work in a respectful and honest environment, do not work at SSENSE.
Avoid at all costs lousy pay.
ProsNothing
ConsPoor Management team, Uneducated management and DISCRIMINATORY
Join SSENSE to make an impact, not to sit back and relax
My role at SSENSE is one of the toughest jobs in my career. Everyday the challenges pile on, as I work to achieve goals that not only contribute to the company's success , but to the future of the industry in which we belong. I am surrounded by experts in their field, and am constantly learning new things about my craft, and myself. The directions can change at times more frequently than I'd like, but that's just a consequence of the industry SSENSE works in. Welcome to working for a top brand...
Is it easy? No.
Is it rewarding? You can bet your Balenciaga discount it is!
In my department people actually care about my career progression, and what I need to make it here. I won't get a BS evaluation or some fluffy feedback. It's real, it's actionable - and yes - it can sting at times but my managers are there to help me grow and achieve my goals, not just deliver a report about their department.
ProsCareer management, real feedback, learning opportunities, strong company vision
I was hired to work on set and was told it was a freelance position. Not my ideal start but okay i trained for a few days and felt like i was finally getting the hang of this insanely fast paced work environment when all of a sudden there was a huge lull in work. In fact more then 6 months. They told me things would pick up in January. I emailed the people with whom I had been in contact with and received no answers regarding when I would or if I would be working there again.
The worst part about it, was that i was finally getting it, and now if i was to go back i would need to be trained all over again since I have probably forgotten things.
Its a great work environment with great people but they need to adjust their turn around and consider that people actually need real work, not a merry go round.
Prosfood, coffee, comfortable, nice and creative people
Consintense learning curve, too much turn around, not enough training, not enough work, expectations are too high for low pay
Working in the warehouse has definitely been the worst working environment I have ever experienced.
The expectation from upper management are completely unreasonable, they seem to have no care in the slightest for the concerns of the associate. However they bother to put up the few pieces positive feedback they have received up on a screen, assuming they are real.
Regular verbal and occasional physical abuse from coordinators. The selected coordinators are almost all unskilled and uncapable of fulfilling their duties, nearly all the coordinator within the department were chosen based on personal relationships.
Constant harassments to accomplish unnecessary tasks by associates who have positions they believe to be higher than your own.
There is no respect at all between associates, making it difficult to get anything accomplished correctly.
Genuinely has been a terrible period of my life and I seriously hope no one has to go through what I have gone through.
Questions and answers about SSENSE
What benefits does SSENSE offer?
Asked Jun 6, 2022
Shitty coffee, rice crispy squares, and aggressive management styles. Never offer people permanent work.
Answered Jul 1, 2023
Coffee and food
Answered Jun 23, 2023
How often do you get a raise at SSENSE?
Asked Nov 14, 2022
Once
Answered Sep 18, 2023
on every sale season mostly every 2 to 4 months
Answered Sep 14, 2023
What is the promotion process like at SSENSE?
Asked Nov 14, 2022
work hard and punctuality.
Answered Sep 14, 2023
No promotion
Answered Jul 10, 2023
What is a typical day like for you at the company?
Asked Nov 14, 2022
Good
Answered Aug 31, 2023
Très attractif
Answered Aug 19, 2023
What is SSENSE holiday leave policy? How much holiday leave do you get per year?
