Working at Service Canada: company overview and reviews

Service Canada
Service Canada
4.1
156 reviews
Service Canada ratings
4.1
Average rating of 156 reviews on Indeed
4.0Work-life balance
4.2Pay & benefits
3.4Job security & advancement
3.6Management
3.7Culture
Headquarters
Ottawa
Employees
1
Revenue
Unknown

Popular jobs at Service Canada

 Average salarySalary range
Service Delivery Officer
8 salaries reported
$26.01
per hour
$13.00-$39.05
Customer Service Representative
6 salaries reported
$26.34
per hour
$13.15-$39.55
Customer Service Representative
1 salary reported
$14.50
per hour
$10.15-$21.75
Call Center Representative
5 salaries reported
$54,878
per year
$27,000-$83,000
Call Center Representative
5 salaries reported
$54,878
per year
$27,000-$83,000
Salary satisfaction
83%
of the employees are satisfied about their pay
Based on 159 reviews

Service Canada reviews

Overall reviews at Service Canada

5.0
Executive Assistant | Toronto, ON | Jul. 19, 2016
great workplace and made a difference with society and people
My last office was amazing and completely fulfilling. It was busy at times but completely rewarding. Making a difference in peoples lives made a difference. Ask me more.
4.0
Registered Nurse | Victoria, BC | Jul. 2, 2012
Adjudicating disability files
CPP was very good at allowing me to work at home and travel into work once a week to download my files. When I was there there was very little movement for advancement. I learned all about the disability legislation. Eventually I had to leave due to health problems My co-workers were good people and helpful. I would return to work there part-time if there were a position.
Prosworking from home
Conscontinuously typing 8 hr. causing physical problems after years of work
3.0
Service Delivery Officer | Kitchener-Waterloo, ON | Nov. 27, 2016
Production Oriented/Transparent/Policy Enforcement
Production based work day with speed of service with quality monitoring in a super controlled environment focused on public transparency, policy adhesion and collective group effort to meet standards of the government. Multi-tasking was invented here. I learned to be skilled in listening (weeding through conversations for truths), coping with an ever-changing environment (policy, administrative (application/governmental, management). Knowing what program used what specific inputs (on a given day, over 10 programs open for assessment). Complicated and involved job that required attention to detail. The most enjoyable part of the job was helping people who really needed the financial assistance and learning about patience while honing empathy and understanding for other human beings and their stations in life. I've learned when to talk and when not to. Diplomacy and tact - expert level.
ProsBenefit system in place & salary
ConsTiring and emotional at times
4.0
Program Officer | Ottawa, ON | Mar. 20, 2017
Great people and interesting projects
Service Canada is an employer that gave me many opportunities to grow with interesting projects and wonderful people to work with. 2012 was a devastating year for cutbacks and due to HR and management errors in paperwork I was part of those cutbacks.
ProsWonderful people. Exciting projects
ConsManagement not understanding HR processes
3.0
Commis (H/F) | Quebec City, QC | Sep. 7, 2013
peut être un bon emploi ou un travail et une ambiance exécrable
grosse boîte difficile à gérer. Problèmes endémiques qui font quasiment partis de la gestion. Beaucoup de chefs peu d'indiens. Gaspillage de ressources épouvantables. Beaucoup sont complètement écoeurés de leur emploi.
Prosavantages sociaux
ConsÉnorme bureaucratie
5.0
Web Developer | Gatineau, QC | Nov. 18, 2015
good
Migration phase of many government departments A lot of web publishing happening. Many web reports needed on the state of the servicanada servers ... ... ... ...
5.0
Student Ambassador | Mississauga, ON | Feb. 19, 2013
Great place to work at
-Great place to work at - Good wages, benefits - Typical work hours 8:30 - 4:30 - Co worker's very friendly
5.0
Clerk Officer | Ottawa, ON | Nov. 16, 2014
Benefits Officer
I was a fully integrated benefits officer; which means I processed all incoming applications for pensions under the Old Age Security and Canada Pension Plan. In September, 2012 I decided to take advantage of an early retirement. I really enjoyed the work I was doing in this position.
5.0
Program Assistant | Toronto, ON | Aug. 24, 2016
A great place to work at!
Service Canada is a great place to work at. Salary is awesome. Ability to learn and acquire new skills. Management is approachable and very helpful.
4.0
BEA, Organizational Effectiveness Team | Edmonton, AB | Jun. 28, 2015
Rewarding place to work
Great co-workers and a passion for serving Canadians! One of the best parts of the work done comes from the opportunity to make positive impacts on the lives of our seniors.

Questions and answers about Service Canada

What is the company culture at Service Canada?
Asked Apr. 4, 2017
Very welcoming and always helping and wanting to see people succeed.
Answered Mar. 3, 2019
Make sure you are the favourite, otherwise, life is not fair at Service Canada.
Answered Jan. 30, 2019
What are the working hours at Service Canada?
Asked Mar. 29, 2017
7.5 hours between 7 am and 5 pm unless overtime is approved.
Answered Feb. 1, 2018
8:30 am to 4:30 pm
Answered Jan. 27, 2018
Once you were placed the pool of successful candidates, how long did it take you to get a call to work?
Asked Jun. 18, 2018
Is that for real? 3 month process to be hired? What can we do if we are on unemployment, we cant refuse other job offers because we need to be available for work but it takes that long and not a certainty?
Answered Sep. 24, 2020
Approximately 3 MONTHS
Answered Mar. 3, 2019
How long does it take to get hired from start to finish at Service Canada? What are the steps along the way?
Asked Jan. 30, 2018
Tout dépend des processus et dans quelle période, moi il y a 15 ans c'était 4 mois, maintenant environ 2-3 mois
Answered Nov. 18, 2019
One must apply online and pass 3 levels of testing as well as final interviews with 3 people
Answered Aug. 15, 2018
What is the work environment and culture like at Service Canada?
Asked Jan. 27, 2018
Committed to providing excellent customer service.
Answered Jun. 3, 2019
You knew what was expected out of you, and you did your daily tasks and then some.
Answered Jan. 30, 2018