Working at Staples will feel like a chore once you get past training.
Training itself, is a lot to take in but the trainer does try to add some fun to it. It is nerve racking the first time you deal with customers and are not 100% sure how to run the systems, but they do have individuals there to help you.
After the first part of training is done, you are on the floor taking calls which is pretty straight forward but can get very repetitive.
After a few weeks, you go back to training for Print and Marketing (Staples Copy & Print) which is more complicated. You are only able to see very basic information about customers orders. Anything more complex, you will need to reach out to CSHD (Customer Service Help Desk)
Once training is done you are somewhat on your own (at least it will feel that way at the start) but the managers and supervisors are there at the start (If they tell you something once remember it, they will get annoyed if you repeat inquiries more than twice)
SHIFTS: Beware of shifts sometimes (Hours are 7:30am - 8pm) if you get multiple consecutive shifts, email your manager with the inquiry
PAY: Pay is not the greatest (after taxes approx $13.50 - $14.00 an hour) sometimes it does not seem worth it for the volume of calls you may take in a day. Calls at times seem like they do not stop (You WILL feel like you are alone on phones even though management says you are not)
WORK/LIFE BALANCE: Is average at best, especially if you have an early shift. Bew
ProsCafeteria, VTO (when offered), Internet Access, Some Helpful Individuals
ConsVery Little Work/Life Balance, Numbers Driven Company, Little Advancement Opportunities, Buggy and Disorganized Systems
A typical day at Staples was quite enjoyable. I am close with many employees. All were very good roll models to me. I had many tasks to complete everyday and was always efficient enough to get them done. I would do a report on one aisle everyday day of the week. After completing the report and looking for merchandise i would down stock the entire front half and back half of the aisle. After fully down stocking the aisle i would do stock that was received that day. Anywhere from 1-30 pallets of stock i would work on daily. The management was very happy to see how hard i work and how efficiently i work and complete so much in a short amount of time. I was consistently recognized for my attitude and energy. Throughout the day I'm also helping customers with all there needs and questions. I also would cover breaks at the tills when the cashier wanted to take her breaks. I was placing orders online for customers if we didn't have the product in store. I would also call other staples in Calgary to transfer in product that we don't have in stock to be able to get the product to the customer that they are asking for. The hardest part of the job was the beginning, learning where all the product went, how to work the scanners and also how to organize tasks so they are completed efficiently and properly the first time. I developed all those skills needed in a short amount of time and it was often recognized. After one year i was promoted to Aisles Lead/Captain. This job consisted of tra
ProsWork benefits, Great staff, Supportive managers
ConsLow wage, looking for something now that pays more
Working in the copy center was horrible. There was never enough staff and those on the floor and management were not copy trained. There was never enough help for when many people came in at once. A lot of the time costumers would get frustrated with me because I couldn't help them but as one personI can only help so many people in at one time.
The management was never helpful. A lot of the time they seemed to think they were more superior and better than everyone else, that they didn't have to do any physical work and could just order everyone else around. There was never any consideration in that regard.
A few people in my department had quit, and had given minimum two week notice but they were never able to hire anyone to replace them so they begged the associates to stay another week or two (one person had given 7 weeks notice and another had given three weeks). A bunch of the shifts had fallen onto me because of their inability to hire someone new. I never wanted more shifts, if anything I wanted less. I had made sure to tell management two weeks before both people left, that I wanted my availability changed to less days but when they finally left I was asked to change it and questioned on why I couldn't work certain days, even when before I had told them I'm going back to school. From what I know, as a part time worker the employer is supposed to work around the employee's schedule but that could be wrong.
The work itself isn't hard but there can be a lot of di
Staples was a very structured company with great supportive head office.Unfortunately due to online purchase popularity in recent years they started to struggle financially that followed by unrealistic expectations and extreme pressure on stores and management team.They made many changes to stay afloat but most of them had negative impact on the store moral including changing store structure and eliminating a few key positions, promoting unqualified associates to supervisor position with lot of power and no accountability.
At the same time they delighted all other responsibilities to managers whom already had a lot on their plate.This change caused lots of problems for managers and destroyed team work spirit in the stores.Managers have no control over associates to the extent that they even can't ask an associate or superior for example working in the Tech. Department merchandise since it's not part of their job any more, that left the the store with over 30 associates to be filled,priced and maintained by 2 to 3 associates only.
Managers have to work around 45 to 50 hours per week in the store just to catch up and do all other duties including writing associate reviews,monthly business plan, reading and responding to lot of emails on their time off and if raised any concerns or asked for help the only answer you get is that you are a manager and need to manage your time also you are not allowed to punch in or out.
The head office also became very unresponsive to store req
I have worked for Staples for over five years, I started out as a temp at Back to school one of the busiest times of the year for Staples. I started working Full Time hours with Staples but was never offered a full time position I was still technically a part time associate.
I worked these full time hours for about two years and asked a couple times if I could be brought on as full time so I could get the benefits and have vacation time. I was never given the full time position I was asking for. I started to grow tired of the way they were using me as a full time associate but never seeming to want to give me the full time benefits. The work isn't too bad I worked shifts from 6AM-3PM they are long and we only get a half hour unpaid lunch and two paid 15 min breaks. I worked as a merch associate so I was responsible for putting out the stock when It came in and keeping the shelves full.
I feel like there is nowhere for me to move in this position you have to be in a sales position for management to pay attention to you and allow you to get promoted and move up in the company. For Staples its all about the sales numbers and as a merch associate I hardly ever get any sales.
The workplace culture is good they buy us lunch some days and they will even give people birthday cakes and will do summer and winter staff parties.
The hardest part of the job is dealing with the lack of training I received. They expected me to work the cash when I had no training and cover t
ProsWork enviroment is good
ConsNo oppertunity for promotions, Pay raises are based on individules sales preformence, Management can be rude at times
Customer Service Associate / Cashier | Edmonton, AB | May 27, 2014
Productive and relaxed, yet hardworking.
Working an 8 1/2 hour day starting at 8:15 and ending at 4:45 wasn't the hard part. The hard part was being 6 months pregnant and constantly on your feet. In the morning as soon as I would arrive I would go to the back room and get my till. After I had brought it out and put it in my register the fun would begin. I would start with making up the break schedule. Whoever started first would be the first to get a break, whoever started after them would be the second to get a break and so on. After I had the break schedule done I would then clean up whatever was left from the night shift the previous day. That could take anywhere from 30 minutes to 2 hours. As I would clean up the undone pricing materials from the previous shift, I would get a pile up of clearance and new pricing items for me to do throughout the day. I often would end up finishing that and leaving nothing for the next shift to do, depending on how busy the store would get during the day. However, if I did end up leaving some for the next shift, I would end up having to finish it off the next morning. If I had finished my work for the day, I would stock the candy shelves around customer service and clean the counters of customer service. When this was all done, if there was any mess I had made throughout the day I would clean it and organize my work place so it wasn't messy for the next shift. When I had finished everything there was to do I would write in the cashier blog and let the next shift know whether ther
Customer Service Representative | Hamilton, ON | Sep. 29, 2015
Productive, enjoyable, business environment
A typical day involves greeting customers, assisting them with any needs, and contributing to a team environment. This includes many tasks such as welcoming a customer with a warm smile as they enter the store, answering any questions they may have about any products or services, and putting through purchases, returned, and exchanges.
I have learned that there are two different types of customers. The first being a customer who knows exactly what they are looking for when they enter the store. Whether this be a specific product or a particular feel of the environment, such as buying a printer. The other is a customer who is not quite sure what they are looking for and typically seeks guidance, such as looking for supplies for a school project. With this information, and with careful consideration, helping each customer is a different and unique experience.
Working as a team is an important part of business success.It begins with a good management team. They influence their workers and environment. They help shape a good or bad day. The co-workers add to a good or bad experience. This may vary due to the variety of personalities. Overall, the Staples team was great with customer service and a fun environment.
The most difficult part of the job is hard to pinpoint. Many people do not enjoy working in a retail position, however, working at a Staples is more than retail, it's helping people better their business. The most enjoyable part of the job is assisting custome
ProsComfortable setting, upbeat employees, business essentials
I was a Copy & Print Centre Lead and I enjoyed how every day was a little different. I loved the job itself.
But I found the company and the store I worked at to be very poorly managed. Their HR department is more concerned about maintaining their good relationships with store managers than solving problems for employees. There were very low standards set for store management, and higher ups were completely unknowledgeable about what was going on in any of their stores or departments, nor did they care to learn.
On an average day, I would find myself doing my own job, answering phones, cashiering, managing the customer service desk, doing all of the Copy Centre Managers' duties, and some of the Store Managers' duties. I would frequently take my work home with me, (both emotionally and physically) and would be "on call" when I was not at work. I was not paid for this time, and was paid just over minimum wage the rest of the time.
Additionally, Staples offers large bonuses to the heads of their technology department for increased sales, but not to other department heads. I would receive a pat on the back, at most. Something to keep in mind, if you have the choice between working in technology or copy centre!
I also did not appreciate the company's approach to local business. They were blatant and loud about their desire to "run the mom and pop shops into the ground," and more energy was put into "stealing" customers from other businesses than gaining new ones.
I started m
What began as a great experience (entirely thanks to a great managerial team) devolved quickly with managerial changes that eventually saw our GM changed for a former manager of ours that cherry-picked who he liked and what work he did and who refused to help our very busy and often swamped Copy Center. It got to the point that on some weekends, our sole cashier came to help whenever she could and although I tried every time, I always ended up giving up on calling for help on the store-wide speakers because he was supposed to be my help but he never ever came. Later, I was nearly cheated out of bereavement leave by another manager and as a GM, he brushed away my formal complaint and sided with the manager, to whom I had given multiple chances to tell me the truth. That manager insisted that the time would be taken from my meager vacation time when the official HR website clearly stated that I was allowed 3 paid days of bereavement leave. In fact, the only reason I wasn't screwed over was thanks to one amazing and trustworthy manager who, at the time, managed our paychecks. Add to that the minimum wage salary, few opportunities and only managerial ones to be found, nearly impossible to get the status required to get benefits... While I was there, I saw the store become more and more understaffed and transfer to a managerial team led by yes-men who didn't care about the employees. What started as a great team eventually became a spinning door with great employees quitting en ma
Depending on the shift, I would be in either Cash or Print Center. I greet any customer help the find the items or take their Print orders. Help cash out any customers or help with any returns. I finish any daily paper work and help where ever needed.
I have learned a lot about interacting with customers both the good and the bad, how important to keep on daily tasks and how quickly those tasks can "snowball" if not done.
While the majority of the staff and management are easy going and helpful, it is very hard to "move up" if you are not personally friends with the Store Manager. (this may be only at my location)
I have been told by a number of associates why or why not a person is promoted (or over looked) biased on the personal feelings of the Store Manager and not the merits of their work. Also, part-time hours are not divided among the associates equally, but also biased on the favoritism of the Store Manager. There are usually 2 part-time associates with 35 hours, and the rest with 8 - 10 per week.
The hardest about the job is being understaffed in the Print Center. There will be a 12 person line-up and not one person can help you, because not everyone (even the MOD's) are trained in the Print Center.
However, despite the Store Manager and a few select associates, the rest make a very enjoyable place to work. We can laugh and have fun all while working and helping customers, and I believe that makes the customer more relaxed to shop when they know every
ProsFriendly people, Asosicate discount
ConsUnderpayied amount and responsiblity ecxpected of Print assosicates, not enough hours
Questions and answers about Staples Canada
How long does it take to get hired from start to finish at STAPLES Canada? What are the steps along the way?
Asked Mar. 4, 2020
A few days, I had 2 phone interviews and received a message a couple days later that I got the job
Answered Apr. 3, 2021
About a week.
2 in person interviews. One with a department manager and one with a store manager.
Answered Nov. 12, 2020
What would you suggest STAPLES Canada management do to prevent others from leaving?
Asked Mar. 4, 2020
Pay a living wage,!
Answered Jan. 24, 2021
Care about your people, frontline workers! The RVP needs to be taught how to manage and not treat people like are worthless. Any store can tell you after the RVP visits the store feels completely demoralized! Ask the GMs without fear of retribution they will tell you! Anonymous surveys about the RVP?
Answered Oct. 22, 2020
Does staples do background checks?
Asked Apr. 2, 2020
Yes, their head office does the checks.
Answered Mar. 7, 2021
Yes, they submit your information to a 3rd party company and have them do it.
Answered Dec. 24, 2020
How is feedback from management delivered at STAPLES Canada?
Asked Mar. 9, 2020
You either get yelled at all the time or you get called into the office for a discussion and don't provide answers to you
Answered Sep. 28, 2020
Never told about the good things you are doing, always the bad. Numbers only driven company, wanting every second to be used
Answered Jul. 23, 2020
How would you describe the pace of work at STAPLES Canada?
Asked Mar. 1, 2020
Answered Mar. 26, 2021
Extremely slow during the night, fast-paced during the day