TD can be a great company to work for, as long as you're in the right job for yourself and you work with good people...
I would first like to say that I never write reviews, so what I'm about to share is extremely honest and sincere.
I worked various positions within TD and, like most people, started out on the phones to move my way up. I have to say, each role possessed many challenges which made the end goal worth fulfilling. For the most part, as long as you had a vision of where you wanted to be as a next step, it really didn't matter what job you had. You just had to try and keep yourself motivated, push yourself to do well, and focus on your end goal.
With that said, I would first like to comment on the call centre environment. Although most co-workers were pretty friendly, just one negative encounter was enough to make an already difficult job that much more difficult to handle. By no means was being on the phones (in an outbound environment) an easy task, nor do I recommend it for people who wouldn't be able to take being yelled/sweared at constantly for 7.5 hour shifts on a 37.5 weekly work schedule. Working in outbound at the call centre was extremely fast-paced and often very stressful. When I was there, there were a handful of people who either quit, got fired (for not reaching their goals), or took prolonged leaves of absence due to the stress of being on the phones. I happened to be one of the people who took a leave for several months. However, I was also one of the lucky ones who managed to stick it out for a year and continuously perform.
Working as a Financial Analyst was
Prosdecent salary, good benefits, challenging
Conslong hours, missed breaks, big workload, no overtime pay, poor management, unrealistic expectations, very steep learning curve, not motivating enough
High Turnover, Incompetent Managers, Toxic Politics | Stay Away.
TD is a great company; it genuinely cares about its employees experience and does its absolute best to ensure the experience is not tarnished. The decision and negligence of incompetent leaders within an organization are not what I use to determine what makes a great company. In this case, at TDI leaders foster a negative employee experience through indirect belittlement, lack of recognition, and favoritism.
I've seen employees walk out, and never return. we've had employees send team wide emails upon their departure and outline all the issues within the leadership team (nothing changed). We've had new hires within 90 days into the role face mental stress and frantically look for external/internal opportunities to leave the company or environment. I've had people tell me because of the negative atmosphere and no positive career development that they do not feel fulfilled in their roles at TDI McNabb (Markham Office). People are supposed to be coming into work and leaving with a feeling that they've invested their time. Our leadership team has built such a toxic environment you walk away from every shift feeling like you wasted 8 hours of your time and all your accomplishments throughout the day were to no avail.
It is a very controlled environment, every second of your shift is accounted for and tracked. Your washroom breaks, your personal breaks be it for emergency, personal care, hygiene, even the time you leave your desk to fill your mug up with some tea or coffee
ProsFree food on some busy days that management hands out as they have no other productive work to do
ConsLow salary, high stress, repetitive work, long hours, no leadership, no career development, very controlled - no autonomy, belittlement through coaching and within the office
Future Ready is a joke | TD is not what it used to be anymore
I enjoyed my career until Nov 2018 with TD, everything was fine the way it was. Then some genius in the corporate head office decided to implement digital micromanagement through "Future Ready". It was created to collect data and metrics to see how you perform among your peers and if you can meet your sales goals or not.
The only good thing implemented was the LCEA position, career development and coaching to help managers monitor their staff to uplift LEI. However, over time this process became tedious and unnecessary. The staff started to get bored and depressed whenever they were coached, as it was the same repetition of behaviour metrics met/not met. These figures would determine their survival in TD. If you don't bring good LEI by begging customers to do the email survey, be very careful as you might be looked down upon. The biggest reason is everybody's quarterly bonuses are depended on Team LEI. By now you must have gotten a gist of how important LEI is for your role in the retail branches.
The reward and recognition is just a joke as I wasn't able to recognize my subordinates without the branch/district manager's approval. The company has zero empathy for it's staff and since the influx of new job seeking immigrants in various cities, they don't care about their existing loyal staff anymore. You will be easily replaced due to the abundance of people who want to work for the banks.
There is no work life balance at all unless you're in top of the pipeline. T
I worked for TD for 5 years throughout and after my schooling. I gained various interchangable skills in multiple front line positions. I learned valuable business skills especially in Customer Service and Sales. I found that even in one role managers frequently changed so it was important to document your successes, as some managers will be extremely helpful whereas others you wonder if they know what they are doing. You must seek Human Resource advice and guidance but this may not always be a valuable source. Seeking a personal mentor and people to advocate on your behalf is the only way to gain advancement, even then competition is great. Rotational shifts are even for full time staff there are limited set hour positions making life balance difficult, even for senior staff. If you dont mind repetition, tend to be somewhat of an introvert and can manage the stress of consistently meeting goals and abiding by always changing guidlines then the call centre may be a good place for you. I find that a general business degree can get you anywhere you want to go as they tend to focus on internal development, I had my education in HR and that did not seem to get me into the department, lots of work needs to be done, and even after that you may not get there. There are many different roles you can take part in but be careful about contract positions and what you may be risking. I would suggest creating a clear cut plan and branding yourself as best as possible. Be open, m
ProsGain strong business skills/knowledge, Can be rewarded through Rewards and Recognition Program, Lots of Coaching and Development, High Pay, Benefits
ConsHigh Stress, High Sales Requirements, Time is monitored by the second "monkey on your back feeling", Not always recognized, Management Changes, Fast pace, High Responsibility, Highly Competitive
Productive, super leader and coach, detail oriented, fun and always have a smile on my face
With over 20 years working experience with TD Bank, I bring my knowledge of management, leadership, communications, time management, project coordinator and the customer and employee experience to be considered a candidate for a new job opportunity.
I started my career with TD Bank completing TD Banks Management Training Program in retail banking where I was a SR Manager of Customer Service and Sales. Provided leadership and direction to team to achieve superior individual and team results while fostering clear client focus and commitment. I recruited all talent for the branch, and coached and led the branch to obtain sales and service goals successfully throughout each quarter by following TD Banks Customer Experience Model for premium customer service. As well, I was involved in all operational compliance. I also took an active role in ensuring that all my direct reports had the tools to do their job accountabilities to their fullest potential as well as ensured they were coached for future advancement within TD. Lastly, I identified risk areas within the team and work to minimize the potential impact.
Thereafter, I transitioned to the corporate side in the Retail Real Estate area where I held the position of Relationship Manager/Project Coordinator. Here I worked with branch development where we forecasted and coordinated all new branch openings, relocations, and branch mergers projects across Canada. I was responsible for managing an extensive team of all exter
Proslove the customer experience, managing staff, having goals, operations and project coordination
Consshould have delegated more
Customer Service Representative | London, ON | Jan. 7, 2019
This Was a Great Place to Work
TD is a great employer and has had numerous awards to prove that. Why am I not there? In a nutshell, my spouse had to relocate. I had actually taken this job because of the relocation, but was unable to act on that when the nature of the job made it a conflict of interest.
I worked as a customer service rep for TD Visa and I was quite good at it, although honestly, I never felt as though I was. I was always extremely nervous for the first 60-75 minutes of my shift for some reason. There was pressure for you to make sales, as well as not failing compliance.
On the sales end, to clarify, it's not as though you were forced to try to make sales, but you were expected to go over and above the customer's need to provide a "legendary experience." Don't get me wrong, that's not a bad thing to provide, but the pressure to provide it was stressful. Admittedly, that's probably a pressure I put on myself as I've always prided myself on my customer service. I don't want to give the impression that they were slave-drivers always pushing for higher numbers. Maybe it would've got that way at some point, or maybe I got lucky with my TM being a great person.
The more stressful aspect of the job itself was meeting compliance. Banking is highly regulated and calls are constantly being pulled to make sure everything is being done properly. That sounds like a good thing, but from a job perspective it gets stressful, especially when the tiniest issue could cause a compliance failure, like
All is well during the honeymoon stage, but once you get your foot in the water everything changes. Working in their Desktop Support department in the heart of Toronto was quite an experience. At first it was really good, 37.5 hours per week, flexible breaks, but after settling in I found that the only way to keep up was to not take breaks at all or even a lunch! People even signed in from home just to finish work. Keep in mind the holidays are slow but holidays only last so long. Co-workers were burnt out and took random days off. Some co-workers disliked one another and showed it. Everyone was super busy, some co workers were so busy they asked you to go to someone else for help. People were stressed out and you could tell judging from their attitude walking in to the office like they didn't even want to be there.
The hardest part of the job was finding out how unorganized their processes/procedures were. We would install an outdated piece of software and wouldn't have instructions on how to configure it for the user. You reach out to a group for assistance and are given the run around to go to someone else. You finally find someone who knew but has been out of that department for 5 years. Some co workers will even lead you in the wrong direction in regards to processes even if they've been there for 10 years. This shows how disorganized the bank is. The team leader would install 3rd party software for someone even if it was not allowed, then would not take ownership when
Prosgoing home after work
Customer Service Representative | Toronto, ON | Feb. 28, 2013
Great Stepping Stone and Learning Curve...
A great enviroment for a people person, meeting and helping clients daily while preforming basic banking, wire transfers, investigations, account openings, safety security box (open and closing), credit product sales, mutual fund sales while having great conversations and building strong client relationships. Very busy daily, great to learn multi tasking and quick problem solving skills.
Daily contact with Management, Branch Managers, VP's, District VP's great in learning how to interact professionally with higher management.
Amazing teams and co-workers, like a family, everyone was extremly helpful and friendly, got along with everyone that started working at the branch. I assisted a lot in training new Customer Service Representatives with customer interaction to the banking computer systems, dealing with large amounts of cash deposites and withdrawls, audit procedures and regulations.
At times it could be extremly busy, the line was out of the doors and we would be short staffed so it could be very demanding with tight deadlines and making sure our customers were not waiting for long periods of time, so over time you learn how to deal with the pressure and effectively come together as a team with communication, learning processes so things could move along at a quicker speed, learning to trouble shoot and problem solve on your own while making decisions without management.
The most enjoyable part of working for TD was the friendships I built with customers, cooworkers,
TD was my first employer in Canada. I appreciate that they gave me the job but overall the company is not recommended.
Workload: The workload can be overwhelming. The good part of it is for the job that I had, I do not have to work over time. But I was made super busy during the day. The literally control you as a prisoner. I heard a lot of people have to work overtime a lot.
Salary: It is NOT competitive. It is significantly lower than other companies. Sadly a lot of people will still apply to work in TD for the image of job stability. But TD is not a safe place where people constantly get fired. Especially the people in their 50’s to release the space for the new graduates who will get lower salary and more energetic for overtime. The salary is especially low for those who stay with the company for long term. They do not take it as a sign of loyalty and they take advantage of employees who stay in the company for long term.
Junior Management: Some junior managers feel so superior than employees and they are not there to support you but to order you to do things for them. There is a quote from a junior manager: “you are paid to do this!” She forgot she is also one of the employees in the company. The horrible part of TD is the transparency of survey. Do not believe if they say the survey is anonymous. They are not, even worse, the senior managers will tell junior mangers about the exact comments from the employees. So if your junior manager is not decent, then you will b
Depending on how busy the day was I took claim calls and chat with nearby colleges between calls. It may seem like a negative position taking claims such as car accidents, house fires, burglary... however it is in fact rewarding because we are the first point of help. Customers are often amazed with the service at the end of the call when we arranged for a tow truck, arranged for a Rental Vehicle to be brought to the scene, and already scheduled an appointment with a body shop via a shared system with our preferred body shops and all this before a customer left the scene of an accident! Every thank- you is sincere and you can hear the relief in their voices. This was the most enjoyable part of my job and it happens daily.
Every Team Manager is different and I had 4 during my time there and every one of them were great to deal with.
I learned a lot about the Insurance Industry, some things everyone should know such as car accidents that occur in parking lots are NOT automatically 50/50, lol, the same rules apply as on the road. Also, I learned that Fault Determination between Police and Insurance differ. For instance, if a customer drove in a snow blizzard and hit a telephone pole after spinning out, they may not be At Fault legally but for Insurance it is considered an At Fault incident. I find At Fault and Not At Fault are sometimes bad terminologies to use, basically it is responsibility, such as choosing to drive in a snow blizzard.
The hardest part of the job
ProsPlenty of perks, Gym (1 room just for weights, another for cardio with nice, clean showers), a cafeteria.......
ConsWorking on a Sunday when there are no systems available and you can't confirm coverage details.
Questions and answers about TD Bank
What should you wear to an interview at TD Bank?
Asked Apr. 30, 2017
Business attire. You are applying to be a banker so dress the part.
Answered Feb. 10, 2020
Nice ,clean suit
Answered Nov. 30, 2019
What is the company culture at TD Bank?
Asked Apr. 30, 2017
It is a sales environment, competitive (bonuses are substantial & promotions hang on your performance)
Who you know definitely helps if you plan to post up for a position. It's "clique-y"
Answered Feb. 10, 2020
Horrible company to work for. Was pressured to sell products to customers that they didn't really want. Management just looks at the bottom line. Sell or you will be fired.
Answered Jun. 11, 2019
Why did you leave your job at TD Canada Trust?
Asked Mar. 22, 2017
TD is the worst place to work for. During your probation, they will interview you everyday in the branch negatively. As a newcomer, people at branch don't welcome you in-fact they do negative talks behind your back. People Manager will judge you all the time, they want to feed words into your mouth. They want you to be like their puppets, they don't like your own style of doing work. They want carbon copies of their own. Huge favoritism. Rules in the branch vary with person. Very negative atmosphere. Every time they remind you about probation and give threats of termination. Worst place to work for.
Answered Jul. 28, 2019
High pressure, unethical management, mandatory “volunteer” overtime. Left as a successtul advisor after many years, realizing I could never achieve my career goals if I stayed with TD
Answered Jun. 16, 2019
What is the work environment and culture like at TD Bank?
Asked May 2, 2017
Équipe tissé très serrée qui s'entraide et qui offre un super service client
Answered Jan. 20, 2020
Multicultural and team work. Very friendly environment.
Answered Jun. 9, 2019
What are the working hours at TD Bank?
Asked Mar. 26, 2017
De 8h le matin a 17h le soir et il y a un horaire de nuit et week end
Answered Feb. 5, 2020
Working hours are Monday to Friday from 8 am to 4pm