TD can be a great company to work for, as long as you're in the right job for yourself and you work with good people...
I would first like to say that I never write reviews, so what I'm about to share is extremely honest and sincere.
I worked various positions within TD and, like most people, started out on the phones to move my way up. I have to say, each role possessed many challenges which made the end goal worth fulfilling. For the most part, as long as you had a vision of where you wanted to be as a next step, it really didn't matter what job you had. You just had to try and keep yourself motivated, push yourself to do well, and focus on your end goal.
With that said, I would first like to comment on the call centre environment. Although most co-workers were pretty friendly, just one negative encounter was enough to make an already difficult job that much more difficult to handle. By no means was being on the phones (in an outbound environment) an easy task, nor do I recommend it for people who wouldn't be able to take being yelled/sweared at constantly for 7.5 hour shifts on a 37.5 weekly work schedule. Working in outbound at the call centre was extremely fast-paced and often very stressful. When I was there, there were a handful of people who either quit, got fired (for not reaching their goals), or took prolonged leaves of absence due to the stress of being on the phones. I happened to be one of the people who took a leave for several months. However, I was also one of the lucky ones who managed to stick it out for a year and continuously perform.
Working as a Financial Analyst was
Prosdecent salary, good benefits, challenging
Conslong hours, missed breaks, big workload, no overtime pay, poor management, unrealistic expectations, very steep learning curve, not motivating enough
High Turnover, Incompetent Managers, Toxic Politics | Stay Away.
TD is a great company; it genuinely cares about its employees experience and does its absolute best to ensure the experience is not tarnished. The decision and negligence of incompetent leaders within an organization are not what I use to determine what makes a great company. In this case, at TDI leaders foster a negative employee experience through indirect belittlement, lack of recognition, and favoritism.
I've seen employees walk out, and never return. we've had employees send team wide emails upon their departure and outline all the issues within the leadership team (nothing changed). We've had new hires within 90 days into the role face mental stress and frantically look for external/internal opportunities to leave the company or environment. I've had people tell me because of the negative atmosphere and no positive career development that they do not feel fulfilled in their roles at TDI McNabb (Markham Office). People are supposed to be coming into work and leaving with a feeling that they've invested their time. Our leadership team has built such a toxic environment you walk away from every shift feeling like you wasted 8 hours of your time and all your accomplishments throughout the day were to no avail.
It is a very controlled environment, every second of your shift is accounted for and tracked. Your washroom breaks, your personal breaks be it for emergency, personal care, hygiene, even the time you leave your desk to fill your mug up with some tea or coffee
ProsFree food on some busy days that management hands out as they have no other productive work to do
ConsLow salary, high stress, repetitive work, long hours, no leadership, no career development, very controlled - no autonomy, belittlement through coaching and within the office
3.0
Call Center Representative | Markham, ON | Dec 8, 2022
Too many KPIs which are hard to achieve, opportunity to learn and criticism (coaching) even in the smallest thing
- Typical call centre environment
- Too many matrix, which often are hard to achieve. One extra minute (yes even just 1 minute) can mess up with "away from laptop" time
- Micro-management: each click in the screen are monitored
- If something goes wrong (let's say one of the monitor is not working), all coaches and/or managers will try to put the blame on someone else - typical corporate culture (even though one will always be treated as a customer service employee)
- Too less opportunity to grow in the company - yes they would always keep saying that after a year, you will get a promotion BUT the truth one is just going to go in different departments (easyline to loss-prevention or credit or something) then one could be a coach or a resource office - honestly, one will never be able to get into a core banking (not the customer service) no matter how many years they work
- Customer can get difficult (2-4 in a day, minimum) but sometime they do have valid reason for that. They would always claim customers signed up for an account after given the opportunity to read the terms but when I opened up my account (as in, I went through the same phase), I was not told about those stuff and hardly was given an opportunity to read the terms. So some customer are right to complain/argue and in that case, I have to ensure bank's interest is getting protected - sometimes it gets really difficult to do such
- Training was fun, one will make some friends in those 2 months. There is a table-
ProsFair Pay, Lengthy Training (free money), nice co-workers
ConsToo Demanding, hard to achieve targets, less opportunity to grow
2.0
Customer Service Manager | Saskatchewan | Oct 3, 2019
Future Ready is a joke | TD is not what it used to be anymore
I enjoyed my career until Nov 2018 with TD, everything was fine the way it was. Then some genius in the corporate head office decided to implement digital micromanagement through "Future Ready". It was created to collect data and metrics to see how you perform among your peers and if you can meet your sales goals or not.
The only good thing implemented was the LCEA position, career development and coaching to help managers monitor their staff to uplift LEI. However, over time this process became tedious and unnecessary. The staff started to get bored and depressed whenever they were coached, as it was the same repetition of behaviour metrics met/not met. These figures would determine their survival in TD. If you don't bring good LEI by begging customers to do the email survey, be very careful as you might be looked down upon. The biggest reason is everybody's quarterly bonuses are depended on Team LEI. By now you must have gotten a gist of how important LEI is for your role in the retail branches.
The reward and recognition is just a joke as I wasn't able to recognize my subordinates without the branch/district manager's approval. The company has zero empathy for it's staff and since the influx of new job seeking immigrants in various cities, they don't care about their existing loyal staff anymore. You will be easily replaced due to the abundance of people who want to work for the banks.
There is no work life balance at all unless you're in top of the pipeline. T
I worked for TD for 5 years throughout and after my schooling. I gained various interchangable skills in multiple front line positions. I learned valuable business skills especially in Customer Service and Sales. I found that even in one role managers frequently changed so it was important to document your successes, as some managers will be extremely helpful whereas others you wonder if they know what they are doing. You must seek Human Resource advice and guidance but this may not always be a valuable source. Seeking a personal mentor and people to advocate on your behalf is the only way to gain advancement, even then competition is great. Rotational shifts are even for full time staff there are limited set hour positions making life balance difficult, even for senior staff. If you dont mind repetition, tend to be somewhat of an introvert and can manage the stress of consistently meeting goals and abiding by always changing guidlines then the call centre may be a good place for you. I find that a general business degree can get you anywhere you want to go as they tend to focus on internal development, I had my education in HR and that did not seem to get me into the department, lots of work needs to be done, and even after that you may not get there. There are many different roles you can take part in but be careful about contract positions and what you may be risking. I would suggest creating a clear cut plan and branding yourself as best as possible. Be open, m
ProsGain strong business skills/knowledge, Can be rewarded through Rewards and Recognition Program, Lots of Coaching and Development, High Pay, Benefits
ConsHigh Stress, High Sales Requirements, Time is monitored by the second "monkey on your back feeling", Not always recognized, Management Changes, Fast pace, High Responsibility, Highly Competitive
Productive, super leader and coach, detail oriented, fun and always have a smile on my face
With over 20 years working experience with TD Bank, I bring my knowledge of management, leadership, communications, time management, project coordinator and the customer and employee experience to be considered a candidate for a new job opportunity.
I started my career with TD Bank completing TD Banks Management Training Program in retail banking where I was a SR Manager of Customer Service and Sales. Provided leadership and direction to team to achieve superior individual and team results while fostering clear client focus and commitment. I recruited all talent for the branch, and coached and led the branch to obtain sales and service goals successfully throughout each quarter by following TD Banks Customer Experience Model for premium customer service. As well, I was involved in all operational compliance. I also took an active role in ensuring that all my direct reports had the tools to do their job accountabilities to their fullest potential as well as ensured they were coached for future advancement within TD. Lastly, I identified risk areas within the team and work to minimize the potential impact.
Thereafter, I transitioned to the corporate side in the Retail Real Estate area where I held the position of Relationship Manager/Project Coordinator. Here I worked with branch development where we forecasted and coordinated all new branch openings, relocations, and branch mergers projects across Canada. I was responsible for managing an extensive team of all exter
Proslove the customer experience, managing staff, having goals, operations and project coordination
Consshould have delegated more
4.0
Customer Service Representative | London, ON | Jan 7, 2019
This Was a Great Place to Work
TD is a great employer and has had numerous awards to prove that. Why am I not there? In a nutshell, my spouse had to relocate. I had actually taken this job because of the relocation, but was unable to act on that when the nature of the job made it a conflict of interest.
I worked as a customer service rep for TD Visa and I was quite good at it, although honestly, I never felt as though I was. I was always extremely nervous for the first 60-75 minutes of my shift for some reason. There was pressure for you to make sales, as well as not failing compliance.
On the sales end, to clarify, it's not as though you were forced to try to make sales, but you were expected to go over and above the customer's need to provide a "legendary experience." Don't get me wrong, that's not a bad thing to provide, but the pressure to provide it was stressful. Admittedly, that's probably a pressure I put on myself as I've always prided myself on my customer service. I don't want to give the impression that they were slave-drivers always pushing for higher numbers. Maybe it would've got that way at some point, or maybe I got lucky with my TM being a great person.
The more stressful aspect of the job itself was meeting compliance. Banking is highly regulated and calls are constantly being pulled to make sure everything is being done properly. That sounds like a good thing, but from a job perspective it gets stressful, especially when the tiniest issue could cause a compliance failure, like
Very cutthroat, competitive environment. Your schedule changes yearly & you have to earn it
Very monotonous, high stress call center. Competition is their key business model, pitting employees against each other. Managers are chosen based on meeting goals, not on management experience or qualifications. Most managers are not trained, they learn on the job at the expense of their team. I've had some really horrible managers who just drove us hard to make them look better & get promoted.
My mental health has been permanently affected by working for TD for 10+ years. Physically, I have permanent injuries & they are very slow to accomodate & show zero compassion. The insurance they offer is reluctant to accomodate or honour claims, regardless of how many medical professional lobby on your behalf. There have been several people forced back to work after mental break downs & before they are ready to face the stressful workplace & at least one suicide (in office) as a result of this.
You are ranked against your colleagues annually based on your performance, productivity & goals. This ranking is used when everyone has to bid annually to (hopefully) get a schedule that will fit your life. After 10+ years, I am still not guaranteed to have a Monday-Friday or even a day time schedule. I am also not guaranteed to get Christmas off despite seniority. I find this to be absurd. Pay increases are almost nonexistent, despite minimum wage going up. There is also a wage cap on all positions.
Working from home since Covid is the only work/life balance I've ever experienced
ProsThe promise of bonus, promotion
ConsBonus & promotion only if you jump through fire, kiss butt & bleed TD green. Overtime is almost mandatory if you want to real metric, get bonus or be a champion
All is well during the honeymoon stage, but once you get your foot in the water everything changes. Working in their Desktop Support department in the heart of Toronto was quite an experience. At first it was really good, 37.5 hours per week, flexible breaks, but after settling in I found that the only way to keep up was to not take breaks at all or even a lunch! People even signed in from home just to finish work. Keep in mind the holidays are slow but holidays only last so long. Co-workers were burnt out and took random days off. Some co-workers disliked one another and showed it. Everyone was super busy, some co workers were so busy they asked you to go to someone else for help. People were stressed out and you could tell judging from their attitude walking in to the office like they didn't even want to be there.
The hardest part of the job was finding out how unorganized their processes/procedures were. We would install an outdated piece of software and wouldn't have instructions on how to configure it for the user. You reach out to a group for assistance and are given the run around to go to someone else. You finally find someone who knew but has been out of that department for 5 years. Some co workers will even lead you in the wrong direction in regards to processes even if they've been there for 10 years. This shows how disorganized the bank is. The team leader would install 3rd party software for someone even if it was not allowed, then would not take ownership when
Prosgoing home after work
Conseverything
3.0
Customer Service Representative | Toronto, ON | Feb 28, 2013
Great Stepping Stone and Learning Curve...
A great enviroment for a people person, meeting and helping clients daily while preforming basic banking, wire transfers, investigations, account openings, safety security box (open and closing), credit product sales, mutual fund sales while having great conversations and building strong client relationships. Very busy daily, great to learn multi tasking and quick problem solving skills.
Daily contact with Management, Branch Managers, VP's, District VP's great in learning how to interact professionally with higher management.
Amazing teams and co-workers, like a family, everyone was extremly helpful and friendly, got along with everyone that started working at the branch. I assisted a lot in training new Customer Service Representatives with customer interaction to the banking computer systems, dealing with large amounts of cash deposites and withdrawls, audit procedures and regulations.
At times it could be extremly busy, the line was out of the doors and we would be short staffed so it could be very demanding with tight deadlines and making sure our customers were not waiting for long periods of time, so over time you learn how to deal with the pressure and effectively come together as a team with communication, learning processes so things could move along at a quicker speed, learning to trouble shoot and problem solve on your own while making decisions without management.
The most enjoyable part of working for TD was the friendships I built with customers, cooworkers,
They do not care about you at all. Read this whole thing if you are thinking of applying.
I started in a branch where I was emotionally abused my my assistant manager, almost everyone who worked at that branch felt the same exact way. There were plenty of complaints we had something called a P U L S E survey where the employees rated management and every single year people would literally write "S.O.S.. or HELP" and nothing was ever done about the terrible work environment. I transferred out of there as soon as I got the opportunity and eventually transferred again to be closer to home. I was finally in a location where management and supervisors were normal, third times a charm right? I felt happy. During my time here I was in the process of buying a house and it was one of the most stressful experiences I could imagine, everything was going wrong. 2 days before my loan closing my manager called me into his office and said "we need to transfer you. X needs an experienced teller for the beginning of the year "(which was about month from that date he spoke with me). I broke down and told him that I chose the house that I am buying to finally be 10 minutes away from work. I chose this location because I have been commuting to work for so many years of my life and I couldn't wait to work this close to home. My manager agreed to talk to the regional manager (who's idea it was in the first place) about my situation, after all there were two other part time tellers in the branch. The next Monday my manager comes in and explains to me that I still have to go and now I h
i worked here for 2 years as a banking specialist i started right before the pandemic and was sent home to work as soon as my training was over. working from home was one of the only plus sides to this job. the job is extremely stressful and exhausting. you quickly realize that the training classes did not focus much on information you actually use and need every day so you’re often left confused with no help.
Td bank would send out countless emails about how important mental health is to them but i lost 3 family members while working here (all immediate family members) and i told them i was struggling and that this job was extremely overwhelming for me at the time because of everything going on in my life at once and tried to work with them to switch to part time, switch my schedule, take a leave, or just any kind of time off all i was given was 5 days of breavement and they refused to work with me..anyone who has lost someone or multiple people at once knows you need more than 5 days to feel okay and be pleasant on the phone and be able to focus..
we had weekly 1on1 coaching where stats would be pulled and you would be compared to everyone else on your “team” by your manager and every single little thing i did wrong was pointed out and brought up..it went beyond coaching and constructive training/criticism… i never once received any positive feedback on things i was doing well it was always negative and comparing me..
this job made me feel like i was back in high-scho
Prospay, work from home
Consshort breaks, toxic management, training classes, systems crashing/not loading constantly, work life balance
Fast paced work environment with many learning opportunities
A typical day of work includes:
- Handling customer complaints about various fees associated with accounts
- Customers losing their debit cards
- Creating new accounts: Business and Personal
- Engaging customers in conversation to uncover their banking needs
- Referring customers to various services that the bank has.
- Assisting customers with the Penny Arcade (a coin counting machine)
- Opening or closing the branch
- Settling the ATM
- Issuing Visa Gift Cards
- Checking on work completed the day before to ensure it is completed properly
- Creating and maintaining personal, car, home equity, and mortgage loans and ensuring customers have a smooth experience between the store level and the processors.
Over the three years that I have been there I have learned so many things.
-How to handle very large cash deposits
- How to handle and diffuse several different types of irate customers
- What steps are required to conduct any type of loan
- How ATM's work and what to do to settle them
- What types of checks can be deposited into which accounts
- How to open, close, and maintain personal and business accounts
My management team has several different levels in it. Most of the time I deal with the store level management. At the branch level there is the bank supervisor, head teller, assistant head teller, assistant manager, and the bank manager. I have a great relationship with all of them. We seamlessly work day in and day out.
There are 14 employ
ProsHaving a wonderful staff that works as a team to reach store goals.
ConsNot having a fixed schedule and the long hours that do not allow much time for anything else.
Questions and answers about TD Bank
How often do you get a raise at TD Bank?
Asked Nov 1, 2022
Yearly
Answered Jun 4, 2023
Yearly
Answered May 28, 2023
What is the promotion process like at TD Bank?
Asked Oct 27, 2022
Required meeting KPIs and networking along with showing leadership skills for entry level positions, but if your management team does not "like you" you will not be promoted
Answered Jun 4, 2023
After a year, you can apply for promotion
Answered Jun 2, 2023
What is TD Bank holiday leave policy? How much holiday leave do you get per year?
Asked Mar 4, 2019
2-3 weeks
Answered Jun 5, 2023
20 + 5 carry over
Answered May 24, 2023
What should you wear to an interview at TD Bank?
Asked Apr 30, 2017
3 piece suite with tie
Answered Jul 3, 2021
Business attire. You are applying to be a banker so dress the part.
