Customer Service Representative | Montréal, QC | Aug. 16, 2019
The training program was terrible and some of the supervisors don't even care about you
TTEC Montreal; Some of the supervisors aren't even doing their jobs properly but they are looked up as gods to some people.
While other people think they are backstabbing fakes.
They don't care if you're new and still learning - they'll fire you if they think you're not doing your job properly, without any chance to improve. They don't give you warnings - they just fire you. The training program they have is bull because you barely learn anything from it. And you're expected to be perfect when in Integration or when on the floor.
You barely get any money - $12.50 an hour, for a job that isn't even enjoyable and is stressful. Then you have the "coaching" meetings. Which is basically their way of telling you what you're doing "wrong" (in their opinion) or to tell you off on things. Including the stupidest things there is.
The classrooms that you train in are never cleaned. The environment should be more clean, dusted, mopped, swept - but it is NOT.
There's no sanitizers.
The bathroom is sometimes clogged up and the flush on the toilet is leaking in some of them.
The computers don't work and they crash even during the CALLS. Putting the customers back in the queue, frustrated or angry - and then another agent will have to deal with that. You don't have a computer you're assigned to. You have way too many accounts and usernames you have to memorize. The programs used during training teach you absolutely NOTHING about the actual job and what you'll actually BE doing
Healthcare Customer Service Representative | Sarnia, ON | Feb. 25, 2018
Questionable environment, poor training, and the quality of the computers are laughable.
If your looking for a job at the bottom of the barrel where you have no other options, that's about the only reason to work here. I do hope the other sites are not as bad as the sarnia site. Your lucky if 3/4 of the computers in each row work properly. The software used is so glitchy and slow. The computers are so old that they are likely purchased from previous companies as they upgraded their systems.
I know that they claim "State of the art training" however, the training is laughable. When I was going through the training, the training environments were always going down. They did not have enough training environments for the entire training class and when there were multiple training classes, everyone had to share the training environments. That meant that half the time you were getting kicked out as others logged in. The training did not prepare you for the floor. By the time the training was done and you were on the floor, you were pretty well winging it. The support was sad. Most of those chosen were favored among the management but not due to skill or knowledge.
Advancement that they claim? I hope you smoke otherwise advancement will not likely come. Its not based on your work but who you know and socialize with.
The management, you may find a small handful may have an idea of what is going on but most of them would have to open the window to see that it was raining because unless it hits them in the face, they wouldn't even notice it was. They lack knowled
Prosthey are likely to re-hire you when your in between jobs
ConsComputer hardware/software, most of the management team, the environment is depressing, and its high stress for low pay.
Human Resources Generalist | Orillia, ON | Jan. 25, 2019
Well balanced healthy and safe work environment
During my time at Teletech, I was employed as an HR Generalist however, after joining the company, I realized I was the lead in the department. I was responsible for overseeing approx. 500 employees in a Call Centre. This type of industry proves to show a high turnover rate as well as absenteeism.
One of my initiatives was to determine the reason for the high turnover. After a month of evaluating the performance of the Team Leaders, I was able to determine that our Team Leaders were terribly disengaged, therefore not demonstrating value towards their employees. As a result of my observations, I wrote a program on Leadership training. This course contained relevant information surrounding excellent leadership skills, how to show value and respect towards your employees etc. The team of leaders ( 17 in total) clearly enjoyed the training program and applied their new skills to their employees. Feedback started flowing into the HR department regarding the treatment and attention being demonstrated towards the employees. The end result showed an improvement in attendance, performance and reduced turnover.
Unfortunately, near the end of my employment, an announcement was made that the contract had been pulled and there would be a mass layoff. Myself along with the Director of Operations took the lead in preparing the necessary documentation to deliver and announce to the team. The layoff was a working notice period of three months. Absenteeism was on the rise again,
Customer Service Representative | Fredericton, NB | Mar. 22, 2013
Only under absolute desperation
I have not read all the negative complaints but without even reading them, you can garuntee what they are saying is right. The positive reviews are highly unlikely. Problems will start from hr when you start. The majority of the information are lies to get you in. They don't tell you so much (many people were not even given interviews and just told to show up at a certain time for training and had no idea what had happened). After that you are out through a mind numbing training in which the trainers will tell you most of what you learn is worthless because you will learn everything on the floor. I won't go into details about everything wrong with this company because I could literally write a book. What I will say is management is disorganized and poor quality. Rules change on a daily basis and something you do on one day a supervisor is fine with and could get you fired from another supervisor on another day. You have to be there a minimum of 15 minutes unpaid before your shift and some times asked to stay late for unpaid coaching. Computer problems cause numerous pay issues that you need to constantly keep track of (but with no paper or way of recording your times allowed on the floor, you end up losing hours per pay). If you do make requests, don't expect them to be looked into (especially if your problem is an hr problem because I am sure the only thing she is paid for is bringing in new people through the atelka revolving door). Bad company. Terrible policies. Lazy mana
Prosit pays most of what you worked, some times
Customer Service Representative | Montréal, QC | Aug. 31, 2015
Great Coworkers, Awful Management
Here you'll meet some really nice and cool people who won't hesitate to help you if you have questions. They really show me what team spirit means.
The job itself is challenging and you can learn something new everyday.
However, the management is pretty awful. We hardly feel appreciated. Staff turnover is extremely high. The team leaders are cool, but the higher-ups don't really care about us.
The training isn't particularly helpful due to the lack of support from the client company. We didn't have access to one of the most important tools until we actually got on the floor. We all learned on the fly. We had to.
The worst aspect is the schedule. When we were hired, we were told that at least we would have either Saturday or Sunday off every week. LIES. Never had a weekend off during the months on the floor. They were supposed to put up our schedules two weeks in advance. In reality, they are only able to post our schedules on time maybe half of the times. And they'll change your schedule last minute without notifying you, and expect you to follow the new one. Even if the schedules stay unchanged, you most likely won't have two days off in a row and you won't have the same days off every week. Shift trades are possible, but for some reason it takes them forever to complete, whereas I've seen it done in 10 minutes if you push a little. Proves that management is lazy and doesn't really care.
Decent place to get some money to pay the bills. Not for long term work.
Customer Service Representative | Cornwall, ON | Oct. 12, 2016
Toxic Management Team that leaks their stupidity into every corner of the organization
The only good thing about this job is the other you people you work with; that does not include the administration and management. Management and administration at atelka is some of the most shady and underhanded i have seen anywhere...worst than walmart. Management does not work with people's schedule in anyway shape or form; the management team don their friends with special privileges and better shifts. People who deserve to be promoted do not get promoted, again, it is only the friends of management. When there is an error in scheduling, rather than trying to make it right, management says thats nice its your problem now. The best thing is when you were told something and then management and admin keep passing you around saying its not there responsibility then after a month they completely close ranks and pretend things were never said. The salary is substandard (lets be real its minimum wage). The shifts are rather long: ten and a half hours at times. There are predetermined breaks and they will schedule you to go for your break like an hour and a half and then make you wait 4 hours for lunch: ABSOLUTELY RIDICULOUS. At the end of the day, companies use atelka so they can get cheap customer service work and not have to pay someone else an actually decent wage. Atelka is in the business of taking advantage of people and its sad but there is a market for that it would seem.
ConsToo many to list.
Customer Service Representative | Montréal, QC | Oct. 25, 2015
Productive and fun place to work at
I worked with Atelka assisting customers on behalf of Rogers wireless. Every day i would come in and log in to my station and assist customer with their issues such as, billing, issues with their device (phones), or the on-line site along with making sales at the end of every conversation.
I learned all the basics in the company about customer service and sales, being able to assist an irate customer and assist him until the issue was resolved without having to escalate the customer to a manager, and also to make sales like new accounts or new devices.
The environment was great, all the co-workers were friendly at all times including the managers on the floor which were a huge help in case any issue appeared with a customer or a customer´s account.
The hardest part about the job was the workload and the equipment we used, we were a customer service team but as time passed the company shut down many of the other department and passed their work to us and did not raise the pay for the position even though the workload was 3 times higher than when we started. The computer we used were outdated and often froze in the middle of a conversation with the customer, this did not help with the work we had to do on a daily basis.
The most enjoyable part of the job was coming in every day to a great environment with the co-workers, everyone helped each other when needed.
Customer Service Representative | Sarnia, ON | Feb. 4, 2018
not bad work
I worked at atelka last year and un fortunatly i had unforeseen family circumstances appear which i had to ask for time off, i took a few days and went to vist family and after a day i logged into my schedule online and noticed i was getting marked no show, i called to explain and was told it was beig taken care of but it just happened again. I then discussed with a couple managers if i can take a nother week off and was told that was understandable, i was passed my probation period and it was an emergency so no one made it seem like it was an issue. When i finally got back home i checked my mail and it was dated for that day that i was reading it saying that if i wasnt at work that day i would be fired, i went in to talk to huan resources and was told if i resigned i could reapply in the future and be accepted back no problem. A few months later i did so but i could not hear back i was calling and leaving messages and by time i heard back from the recruitment agent they told me that headquaters in quebec was just reapproving me thenthey would call me and inform me of my date that i can come back to work, however it is a year later and i still have not heard anything back. I am hoping now since it is ttec that it will be under new advisement and i could get more information as to what happened and possibly get a position back.
Prosgood customers fun atmosphere
Customer Service Representative | Sarnia, ON | Nov. 15, 2017
An average job but difficult for those without the right mindset
Due to Atelka in Sarnia being bought by another company at the time i started, the rules and regulations are always in flux. The job isnt difficult but it can be very frustrating and stress inducing. You are on the phones for 8 hours a day usually dealing with very angry customers that you want to help but are unable to in many situations. Some of the expectations of the employer is unrealistic and many of the perks are not explained or easy to understand. Because of this many agents do not last very long and those that do stay ultimately do not enjoy their jobs. System issues are a constant threat, Changes in plans and deals cause confusion, and sometimes you are stonewalled when trying to find solutions to problems.
However, the pay is good, you get commission on sales as well, and the job does have benefits and even employee discounts. you get 2 weeks paid vacation per year (Though you have to have worked and entire year to recieve pay for them) And if you want full time it is always available
You cannot get part time unless you are a student, and the hours are not flexible at all. you get what they put you on, whether it works for you or not. Trading shifts is a nightmare and the scheduling system is terrible.
Over all, if you can deal with the negatives, the perks are worth it.
Call Center Representative | Montréal, QC | May 27, 2016
Description of working for Atelka
Atelka was a good calling center. It gives someone without experience apply to every detail of doing a good job no matter what you are doing as a job. I learned a few important things that I would take for the rest of my life. When receiving calls, I learned that you have to be enthusiastic and develop a certain relationship between you and the caller. When a customer calls, he has to feel like we're taking good care of him/her. It showed me that it has to be the same for any other type of job. The management was pretty cool too! Whenever you needed help to finish a call, you could ask questions to the superiors to complete the tasks on the call. With time, you would get used to things when taking calls. My co-workers were cool too. I had much fun working with the people around me. For those who were working there for while were really helpful too. The felt free and comfortable to help and give advice at anytime for calls. The hardest part of the job was my first two weeks when I had to learn how to complete a call with all the policies given in the formation. The most enjoyable thing was when I was completing calls from difficult customers. Nothing better than ending a 30min conversation with an angry customer, the right way!
Questions and answers about TTEC
What are the working hours at TTEC?
Asked Mar. 27, 2017
Overnight hours. 7 days a week
Answered Apr. 22, 2019
Answered Oct. 31, 2018
What is the interview process like at TTEC?
Asked Mar. 13, 2017
They e-mail you wanting a hangouts video call, with no time. I asked to set up a time and got a "sure" emailed back to me. And waited over 30 minutes for them to actually get on with the interview. Most unorganized interview I've ever had.
Answered May 20, 2019
It was very comfortable and relaxing not alot to think about
Answered Jul. 13, 2018
What is the work environment and culture like at TTEC?
Asked Feb. 28, 2017
It has multi culture and friendly environment.
Answered Apr. 9, 2019
As indicated the camaraderie between staff made it oK
Answered Dec. 9, 2018
Does TTEC require background check?
Asked Feb. 28, 2017
Yes they do require a background check
Answered Jan. 23, 2019
They will contact you previous company and ask information about you.
Answered Apr. 6, 2018
Does TTEC allow for flexible working hours? Or are the hours set?
Asked Sep. 27, 2018
Hours are set but sometimes they allow people to take movements in cases of emergencies or health issues.
Answered Feb. 3, 2020
Don't even bother looking for set hours. It's in the interest of company to schedule you any time they wish. Should you bring it up, they push the clause in the sign contract that should you refuse to work the hours, it's grounds for dissmissal.