Open store, review sales from previous eve.
Sell to customers, coach and train staff on PK every shift.
Set goals and targets for self, staff and store.
Motivate and challenge the team.
Books, Schedules, Inventory control.
Communicate with owner.
What Did I learn?
Management, Leadership, Public Relations skills. People skills.
How to run both a small and large team. Recruiting, refining sales skills, how to be an effective coach and trainer.
How to be a mentor.
Balancing relationship with staff and being an effective Leader.
Inventory control, merchandizing skills, organizational skills.
How to create and promote goals and targets and coached on how to achieve them.
Here would have been Owner as I was Management. My relationship with the owner was excellent. He was a very good and supportive player. Very involved in his stores and my teams. Flexible and excellent to work for.
I had wonderful teams of very dedicated staff. They loved their jobs and their co-workers and even worked on their days off just to be around each other. We ran a very successful store together. I had a fantastic Assistant Manager who ran the show when I went between stores, and who later Managed the shops when I took time off for other ventures.
Members of my Team who went on to their own careers came back to me during holidays and other busy times through out my years at The Body Shop.
A typical day at work includes: getting updated on the sales going on for the day, products we may have gotten in or ran out of. We are also told our goals for sales, ATV and number of memberships to sell. We then go about greeting and helping customers with their wants and needs. This sometimes means looking up ingredient lists for people with allergies, calling other stores to see if they have a product, asking about the customers skin types to figure out the best product for them. It could also mean helping someone find a gift, which can be complicated or easy depending on how much they know about the person. Very rarely have I had to resort to a simple gift card rather than finding a suitable gift that people of all ages and likes would enjoy. I have learned about various ingredients that a only found in products found at the Body Shop that help support community fair trade or that are healthier than regular products you could find at other stores. The management is great, but sometimes hard to learn info from and I have had to look up information on the company website. The hardest part of the job is that there are not many hours to be had. the most enjoyable part is being at work! My co-workers are great and have a great knowledge base of the products themselves so we often help each other out. Another part I love about this job is that it is not just about sales as many retail jobs seem to be. I spend a lot of my time actually getting to know all about the customer and
Prosflexible around school, ethics, helpful co-workers
This is the most rewarding job I've ever had. I didn't think I'd ever return to retail, but I don't consider this to be the same old retail job. This is The Body Shop, and with it comes with a culture of support, connections, and selling solutions over products.
Head office is easily approachable, and strive to keep even customer consultants on a first name basis. District Sales Managers are supportive and accessible. The recent sale to Natura shows a real shift back to the basics of The Body Shop, including community involvement and activism. This brand has real values, and it's a joy and a privilege to know that I'm a part of supporting community trade, human rights, the planet, and ending animal testing.
Benefits are great. FT employees are offered amazing health coverage and benefits. There is a generous fitness reimbursement, tuition assistance, and access to 24/7 counselling. All employees have access to a discount website, an amazing rate at a popular fitness chain, as well as sales incentives!
If you're hunting for a retail job where you can stock shelves, run a register, and work with little product knowledge, then this isn't the company for you. The Body Shop provides thorough training on products and procedures and encourages its employees to become trusted experts with top notch customer service skills. There are, of course, dollar sales and category targets to be achieved, but I've never felt pressured or undervalued in achieving these. I neve
Big on Values, Bankrupt on Valuing Employees/Customers
Great products, great company values (environmental protection, animal rights, human rights, etc), but exceptionally poor at valuing their own employees.
Even when I succeeded, hitting and exceeding my store's budget, instead of being congratulated I was asked, "why didn't you do better?"
Was given store layout plans for other stores that didn't fit the shape or size of my store at all and when we inevitably failed at not being another store, I was criticized for that. Somehow I was expected to be a wizard with magical powers over space and time and had my job threatened repeatedly for not being a wizard.
Was promoted into management and offered far less than what the previous individual in that position had been offered when they first started. Was not allowed to hire new staff during the Christmas season. Was not allowed to terminate staff who were actively disrupting the shop, damaging product, and harassing customers.
Was literally told by the Vice President of Marketing herself that we are NOT to view customers as customers. They are "walking wallets" and our job is to squeeze them of every last dime they have, no matter what. Anything less than that, and we'd be out.
The Body Shop was definately the most exciting - and best smelling - job environmentI have ever worked in.
To be honest, the typical day at work was a walk in the park, and however exciting the environment was, the job itself was unstimulating because my social skills already surpass that of a sales associate for beauty products- but a job's a job, am I right?
My favorite part had to be taking in the shipments and stocking, because I am the type of person who ADORES stretching their memory and I loved having to know what product was where and how much at all times, and doing all the calculations in my head all the while, boy did I enjoy that! The co-workers and management there were to die for in their levels of kindness and compassion and I could not have asked for a better work team. Unfortunately the only information I learned there was a few new bits on teatree oil and vitamin E products, etc. All in all, the Body shop was a dream job and I was glad to work there for the short time that I did, because there was no hard tasks whatsoever.
Proshalf an our free roam lunches around the mall!, (i loved how you can leave and do whatever you like in that time)
Consif you were having any feelings of loniness throughout the day, you were screwed because there was a lot of pretty girls around :p
I loved working there. I loved the products, I loved the stories of the products, I loved what the job entailed, and talking to the customers there. Typical day is on your feet, approaching customers, and explaining products. You have to have a basic knowledge of skincare and basic skin conditions and chemicals in products. You have to know the benefits of different ingredients (ex. hemp vs. vitamin E for dry, red skin) and how to market it to the customer. Customers were always friendly. Management can be really good or really bad. I've worked in one store and had to go to another store for a couple nights because they were short staffed. One of managers was very overwhelming and demanding, the other was very kind and fun and free-spirited. It's all about who you get as a manager. Co-workers are alright. You either have your friends or you have your competition. Hardest part is selling the membership card, most enjoyable part is the customers and the products. Getting ready for work is fun too - I've never had a job that asked me to get make up on and be as pretty as I can be.
ProsGood discount, awesome products, great customers
ConsLong hours on their hard-wood floors can hurt your legs, booking time off is a pain
Wonderful place to work and grow with an amazing work family!
The Body Shop was an amazing experience! If I had not moved provinces I wouldn’t have left I did try to transfer but no management positions were open. I decided to try something different in retail from my normal clothing stores. The manager is so amazing and understanding she clearly loves her job and the company she works for. Between her and the wonderful team I got to work with I couldn’t have been more happy. You’re given tons of training which was really in-depth and stimulating so you actually enjoy it, and felt empowered to assist guests in the most efficient way. I’ve made tons of clients and friends for life in this job and am a better person in many aspects because of it. It is really nice to work for a company that betters the world we live in, in anyway they can while making money and won’t sacrifice their beliefs for the all mighty dollar. I adore The Body Shop in all aspects and would go back in a heartbeat.
Fun, energetic place to work, with a strong focus on community fair trade values.
A typical day at The Body Shop starts with ensuring that the Point of Sale system is balanced, and working correctly. After completing the morning paperwork, the day is focused on ensuring that all customer needs are met, and all associates know their personal goals and the goals for the store that day.
Through working at The Body Shop I have learned how great it is work for a company with strong values such as, community fair trade, and not testing on animals. Through these strong values, I appreciate any company with a strong set of values, and that put their customers first.
The hardest part of my job at the team leader is balancing managing my fellow associates, and the interpersonal relationships I have formed with them.
The most enjoyable part of my job is providing our customers with great products that I am proud to sell to them.
Customer Service Representative | Langley, BC | Jun 26, 2013
It was a great place to work.
I had a lot of fun working there. The other employees were really supportive. My manager was fun to work with too. The entire team was great to work with. Even during the holidays or during a big sale when times get tough, we still had a load of fun but still got the job done.
A typical day at work consisted a lot of helping customers with their shopping. I did a lot of consultations with them. I also earned the nickname of the Human Dictionary. It was really rewarding for me to see the results when they came back with good reviews on the products and regimes that I recommended.
One of the hardest things about my job were when a customer came in angry about something. I always managed to calm them down, but it was quite stressful, not only for myself but for the atmosphere of the store as well.
Prosgood work environment, employee discount, working with customers
1) A typical day at my job is friendly, fun, full of customer service and consultations, a positive atmosphere. Bonding with guests.
2)I learned how to communicate better with people. I learned a lot about skin care and products with their benefits.
3)The managers are very friendly, positive, and nice.
4) The workplace culture make anyone learn about the world.. We also are against animal testing and DO NOT test on animals.
5)The hardest part of the job would only be to do up to 4 consultations in a very boring day. There's not a lot of customers and some only want to look around and not be too bothered by employees.
5) The most enjoyable part of my job is to talk to people and build a type of relation with them. It helps selling better, and it is always so interesting to learn more about people's routines.
Lovely group of ladies to work with. Great atmosphere.
My experience at The Body Shop was a lot of fun and hard work. I had to be on top form at all times and meet the requirements. I had to deliver 15 steps to every customer, making sure I contributed to the customer's needs and offer any advice. I had daily targets to meet and had to do as much as I could to achieve the highest possible results. I have successfully supported my team with thriving energy and enthusiasm.I strive for continued excellence in all areas of retail and I am very eager to complete my journey in improving sales and daily targets.
I learned a lot about each Body Shop product and what they do to benefit the skin and body. I had to remember where each product came from and which product would work the best. More importantly I learned very high standards of customer service. How to approach the public and how to offer our best advice was always something I thrived in. My friendly and polite manner always seemed to make customers more eager to buy and feel welcome.
Management at The Body Shop was excellent. The team all had a lot of respect for the managers as they were the ones that drove us to success on tough days. The training and skills were taught in such a fun and professional way. They always gave me feedback after every shift which would boost my confidence for the next shift. Re-assurance is the way forward in a busy retail atmosphere and without their commitment the shop wouldn't have been the same.
My co-workers were wonderful to work with and
Local de Trabalho com boa localização - CC Vasco da Gama, bons acessos, pouca ou nenhuma formação, não tem um local adequado para fazer as refeições
Num dia típico de trabalho fazia o seguinte:
Atendimento e aconselhamento personalizado ao cliente, organização dos produtos na loja e arrumação destes, venda de produtos e funções de caixa.
Limpeza, decoração da loja, gestão de stock e encomendas e funções de back-office.
Aprendi mais sobre os produtos, a cultura e valores da empresa, determinadas tarefas de backoffice como elaborar relatórios de vendas, KPI's, gestão do stock e encomendas. Aprendi como fazer as demonstrações dos produtos, preparar os eventos dos lançamentos dos novos produtos, visual merchandising, promoções e descontos, apresentação do cartão cliente e maquilhagem
A parte mais complicada do trabalho era a recepção e contagem da mercadoria, bem como fazer a reposição dos produtos porque muitas vezes tínhamos de ir buscar os produtos ao armazém e não tínhamos autorização, nem um carrinho adequado para o transporte da mercadoria. O armazém era um verdadeiro caos, estava cheio de caixas do chão até ao tecto e todas as quintas feiras recebíamos mercadoria. A mercadoria muitas vezes não era verificada ou arrumada, e trabalhar no armazém era quase impossível, sendo que muitas vezes tínhamos de "escalar" por cima das caixas para ter acesso aos produtos que necessitávamos de repor na loja.
Não havia uma contagem correcta e gestão de stock eficiente em que na encomenda deveriam vir só os produtos que faltavam ou estavam a falhar na loja, ou existiam poucos e por isso vinham grandes caixas de mercadoria e esta
ProsFlexibilidade de Horário, Desconto nos produtos
ConsPequenas pausas, horário sempre a mudar, não tinha local para fazer as refeições, plano de saúde, falta de formação, má gestão da loja, falta de espírito de equipa; mau ambiente de trabalho
I was Employed at The Body Shop as a skincare expert which was a new role and full-time.I was told i was going to get all this amazing training from management which i never received in fact i was pretty much thrown in the deep end and learnt everything from the other girls who were all amazing i will add! (only good thing about the place!)
I was sent to another store for training on products and my job role etc which i found helpful but when i was placed back in my store it just went downhill from there! had all these targets to meet and if you didn't hit them you got a telling off and they were constantly on your back about everything i was never left to just enjoy my job i was constantly being asked have you spoke to those people?! after a while i found this extremely annoying that i was being asked if i was doing my job which i had always done and greeted every customer who walked into store!! it just made me hate my job in the end and i dreaded every shift!
The rotas were never fair everyone else bar management were made to work all weekends and bank holidays whilst they always had them off.Everyone was also getting told not to have phones out of lockers yet management would sit in the office on them all day.Just one rule for them another for us! The whole place was just a shambles! i have never worked anywhere as bad as there where you were made to feel like you was just a number! whats worse is that after my 3 month probation period i was then told i hadn't hit
Pros50% off free products
ConsTerrible management, unfair rotas, very unrealistic targets
Par où commencer ? Il y a 5 ans j'étais ravie d'intégrer cette entreprise qui prône des valeurs éthiques. Ou du moins sur le papier... L'ambiance était très sympa, on va dire les deux premières années. Puis ça s'est dégradé. Beaucoup de turn-over. Des managers incompétentes qui manquent cruellement d'empathie et de diplomatie. Il faut clairement revoir les formations de management chez The body shop. Se faire taper sur les doigts et devoir se justifier comme un enfant parce qu'un jour le CA n'a pas été fait, monter les employés contre les autres, faire subir à ses collègues ses humeurs bipolaires et amener ses grigris au travail (gros sel, pierres, bougies allumées en boutique), c'est ça être responsable de boutique ? Vendeuse, c'est travailler tous les samedis et jours fériés voire de plus en plus les dimanches, être payée au smic, avoir des horaires improbables et toujours s'adapter en fonction de l'entreprise. Possibilités d'évolution de carrière ? Il ne faut pas dire ce que l'on pense et il faut copiner avec des responsables. Et encore... Être le parfait petit agneau parmi ceux qui se prennent pour des loups et là peut-être il y aurait une possibilité d'évolution. Mais gare au coups de couteau dans le dos, ils sont nombreux. Une entreprise avec des valeurs humaines ? Il faut commencer par regarder ce qu'il se passe en boutique (pas que les chiffres mais l'ambiance exécrable). Un CDI chez eux est un cadeau empoisonné. Si vous voulez partir, pas de rupture conventionnelle p
ProsLes produits, la carte ticket restaurant
ConsManagement, horaires, salaire, évolution de carrière inexistante
I worked at the Bridlesmith Gate store in Nottingham and absolutely hated it. I was treated like a disposable nothing by the permanent staff who were already there. Staff of the same level as me would get me to do all their work while they stood around chatting. If I spent even a second talking to another member of staff they'd discipline me even though all they did was chat and mess around. One particular time I remember shocking me was one of them being asked by a customer to get something from the stock room. She was doing nothing but standing around, but clearly couldn't be bothered to go, so she interrupted a conversation between a temp and a customer to ask if the temp would go, but didn't take over for the temp with the customer, so the customer looked confused and not impressed before leaving. Quite often customers would come up to me and ask me a question, at which point the permanent staff would interrupt by stepping in and answering for me before I've breathed a word, and lead the customer away from me. Completely insulting. They would even gossip and say awful things about the other temps while around customers. I would watch the customers' reactions and they were never impressed and sometimes walked out. They had no respect, it was all incredibly and pathetically unprofessional. The whole experience was upsetting and I've been put off from even shopping there anymore. This was not a situation where I have a problem with authority or that I have a difficult person
ProsVery few. Incentives are good.
ConsTreated with no respect. You feel miserable during and after every shift.
With The Body shop you have to literally pressurise customers into buying things, it's not about the service it's purely based on the money.
With their ethics and values, they are not promoted enough and who even knows what's going on anymore with them? They use about one actual fair trade/natural ingredient in there products and they're full of preservatives.
At the Castleford outlet you are supposed to promote the discounts, I was fully bullied by the manager there and so was the rest of my team. Honestly everyone has left. As a manager they did not treat the team members like people, but instead as children. The manager loved having the authority and the amount of time me and my team members were brought into the back for the most pathetic excuse like ''Why didnt you stay with that customer? They have to buy 4 times, you can't let them leave'' the amount of times we cried whilst having a one-to-one or a briefing, it was ridiculous. The fact the area manager didn't pick up on the attitude of the store manager or do anything about it is beyond me.
Additionally, there were incentives but these were so hard to achieve nobody ever got them and if we did win something they were broken/damaged or old testers. As a leaving present I received a leaking 750ml shower gel which was damaged and other used products. This is mainly directed at the bad management but as a company The body shop do not look after the members of their team and since they are owned by L'oreal it's
Consextremely long hours, bad management, money-based, demanding, rarely had full lunches, damaged/broken products given as gifts
Great Products, but employee values and safety comprimised
When I started working at Body Shop I loved it. I really did. The Products are amazing, you have a great discount and you believe in the company's values. I felt proud to work for a place that was against animal testing and supports fair trade. It's a great feeling to work for a company with such great world values and concerns for the environment.
Unfortunately, these values did not carry over to their employees.
There was an extreme amount of pressure to sell, and employees were 'graded' based on their performance. However, your stats were based upon your transactions that you processed at the cash, so if you were at lease-line or helping a customer and another employee rang up the purchase you helped a client with, they recieved the credit.
Also, scheduling was unreliable. One several occasions, I would come in to work only to find out that my hours had been cut for that very day, or that I was starting 2 hours later than I was supposed to. They would make changes without notifying us less than 24 hours before our shifts were supposed to being.
These things aside, the issue that made me leave my job was the evening shifts. Often, we would be expected to work 5 to 6 hours alone at night till closing. Our store had no alarms, no surveillance, no security. We were entirely a female staff. Being alone from 3 to 9:30, having to close and count the cashes, as well as drop off the deposit alone was incredibly irresponsible of the company. This really compromised my safety, as
Voor een paar jaar bij The Body Shop gewerkt. In het begin met veel plezier gewerkt. Maar het bedrijf is enorm veranderd. De producten en de filosofie van The Body Shop is geweldig. Het is alleen jammer hoe het bedrijf met het personeel omgaat. Er wordt totaal niet naar je geluisterd als je een verkoper bent, ‘want je bent maar een verkoper’, je mening of feedback wordt maar in een doofpot gestopt. Doorgroeimogelijkheden zijn ook zeer beperkt, als je een beetje slijmt bij het management (hoofdkantoor) dan kom je er zeker wel. Er wordt verwacht dat je keihard werkt, voor het zielige loontje wat je krijgt, en een dankjewel, absoluut niet! Heel veel winkels in Nederland staan onderbezet, je staat soms alleen op lange dagen. Maar het enige leuke is dat je waarschijnlijk hele leuke collega’s hebt, vandaar dat ik het er zo lang kon uithouden..tot het echt niet meer ging. En ze werken heel veel mensen de ziektewet in, omdat ze zo naar met mensen omgaan en niet luisteren. Er zijn ook bijna geen teamuitjes, moet je allemaal maar zelf regelen. Je krijgt wel reiskostenvergoeding, sommige filialen een maaltijdvergoeding €7, afhankelijk van de openingstijden. En wat je krijgt voor je verjaardag en voor kerst..altijd iets van The Body Shop, lekker geld in eigen zakkie steken weer. Voor het salaris moet je het ook zeker niet doen, karig loontje. Je krijgt 30% personeelskorting voor de producten, maar heb je niet echt nodig, want ze gooien met kortingen voor de klnten ieder event!
Al met a
ConsWeinig salaris, ondankbaar werk
Questions and answers about The Body Shop
What kind of training is there for a new employee?
Asked Aug 21, 2018
Lots of training is provided in videos and also online training. And most stores also have really good one on one training so you can see first hand how everything works.
Answered Aug 17, 2021
Fundamental knowledge with skin and body care is given
Answered Jan 9, 2019
How should you prepare for an interview at The Body Shop?
Asked Jan 8, 2018
Dress professional, wear makeup, pick favourite products from the company.
Answered Sept 18, 2018
Just be Honest! Be yourself, they like everyone to to be People Friendly. It also helps if you are familiar with there Products.
Answered Aug 21, 2018
What if you don't have prior experience? Can you still get a job and learn on the job? What are the conditions for a beginner?
Asked Jun 4, 2017
Be prepared to be tested during the interview. I was given a mock customer service test. I was not told told before hand to prepare for it.