Working at Transcom: Company Overview and Reviews in Canada

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Transcom
3.3
320 reviews
Transcom, CA Ratings
3.3
Average rating of 320 reviews on Indeed
3.2Work-life balance
3.1Pay & benefits
2.8Job security & advancement
2.9Management
3.1Culture
Headquarters
Hälsingegatan 40, 15th floor 104 30 Stockholm, Sweden
Employees
10,000+
Revenue
More than $10B (USD)
Industry
Telecommunications

Popular jobs at Transcom in Canada

 Average salarySalary range
1 salary reported
$15.00
per hour
$10.15-$22.50
1 salary reported
$16.50
per hour
$10.15-$24.75
1 salary reported
$15.50
per hour
$10.15-$23.25
1 salary reported
$600
per week
$300-$900
4 salaries reported
$23.13
per hour
$11.55-$34.70
Salary satisfaction
42%
Of the employees are satisfied about their pay, in Canada
Based on 443 reviews

Transcom reviews

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All locationsBarrie, ONBrampton, ONBrantford, ONBrockville, ONCharlo, NBChatham-Kent, ONCobourg, ONHamilton, ONLondon, ONLower East Pubnico, NSMarkham, ONMississauga, ONMontréal, QCNational Capital Region, ONNew Liskeard, ONNiagara Falls, ONOrillia, ONOromocto, NBOttawa, ONOwen Sound, ONRegina, SKSault Ste. Marie, ONSt. Catharines, ONSt. Walburg, SKToronto, ONTunis, ONWaterloo, ONWindsor, ONWinnipeg, MBArroyo Seco, Santa FeBuenos Aires, Buenos AiresRosario, Santa FeDhakaAatLuik (stad)Claro, TIConcepción, BiobíoIquique, TarapacáSantiago de Chile, Región MetropolitanaValdivia, Los RíosBarranquilla, AtlánticoBogotá, CundinamarcaCali, Valle del CaucaBerlinBerlin-CharlottenburgBerlin-KreuzbergHalle (Saale)Halle NeustadtRostockVordingborgPuerto Francisco de Orellana, Provincia de Francisco de OrellanaTallinnالقاهرةAlcorcón, Madrid provinciaBarcelona, Barcelona provinciaBenalmádena, Málaga provinciaCamas, Sevilla provinciaCentro-Madrid, Madrid provinciaCiudad Lineal-Madrid, Madrid provinciaCoslada, Madrid provinciaLeón, León provinciaMadrid, Madrid provinciaMairena del Aljarafe, Sevilla provinciaMálaga, Málaga provinciaPozuelo de Alarcón, Madrid provinciaSan Fernando de Henares, Madrid provinciaSan Juan de Aznalfarache, Sevilla provinciaSevilla, Sevilla provinciaTorrejón de Ardoz, Madrid provinciaMontluçon (03)Paris (75)Sarcelles (95)Soissons (02)LeedsLondonOsijekPulaBudapestBudapest XI. kerületNoida, Uttar PradeshBari, PugliaBiancavilla, SiciliaCernusco sul Naviglio, LombardiaCologno Monzese, LombardiaHone, Valle d'AostaLa Spezia, LiguriaLecce, PugliaL’Aquila, AbruzzoMilano, LombardiaModugno, PugliaPaternò, SiciliaPula, SardegnaRoma, LazioSurbo, PugliaVilniusRīgaAyala, Mor.Gustavo A. Madero, CDMXMadrid, Col.Tlaquepaque, Jal.EmmenGroningenFredrikstadAte, LimaLima, LimaSanta Anita, LimaBacolodBacoorCebu CityDavao CityIloilo CityMakatiMandaluyongManilaPasigQuezon CityTangubValenzuelaWah CantonmentBiałystok, podlaskieGdańsk, pomorskieOlsztyn, warmińsko-mazurskieLisboaPortoRibeirãoVila Nova de FamalicãoBelgradeBoråsEskilstunaKarlskogaÖrebroStockholmStrömsnäsbrukUmeåTunisAlbany, GAAmarillo, TXAmigo, WVAshland, KYAthens, GAAthens, OHAtlanta, GAAustin, TXBelgrade, MTBelton, TXBokchito, OKBowling Green, KYBrockton, MABuffalo, NYBurnsville, MNCanton, GACarmel, INCharleston, SCCharlotte, NCChicago, ILCoeur d'Alene, IDColorado Springs, COColumbia, MOColumbia, SCColumbus, GAConyers, GACopperas Cove, TXCorpus Christi, TXDaleville, INDallas, TXDallas-Fort Worth, TXDenver, CODurham, NCEaston, PAElgin, SCEl Paso, TXFayetteville, NCFlowery Branch, GAFort Worth, TXGainesville, GAGastonia, NCGranbury, TXGrayson, GAGreensboro, NCGreenville, SCGrovetown, GAHighland, INHigh Point, NCHilliard, OHHouse, NMHouston, TXHuntington, INIndianapolis, INIndian Trail, NCIowa City, IAIslip Terrace, NYJacksonville, FLJersey City, NJJunction, TXKilldeer, NDKilleen, TXKissimmee, FLKnightdale, NCLafayette, LALake City, FLLas Vegas, NVLenexa, KSLexington, KYLima, OHLittle Elm, TXLittle Rock, ARLoganville, GALongs, SCLouisville, KYManila, ARMayesville, SCMcKee, KYMebane, NCMelbourne, FLMemphis, TNMenlo Park, CAMesquite, TXMiami, FLMilwaukee, WIMobile, ALMonroe, MIMooresville, NCNew Bern, NCNew York, NYNiagara Falls, NYNoblesville, INOccidental, CAOklahoma City, OKOmaha, NEOntario, CAOrange, CAOrlando, FLPensacola, FLPhiladelphia, PAPhoenix, AZPlainville, GAPowder Springs, GARemoteRichmond, VARiga, MIRiverdale, GASalina, KSSan Antonio, TXSan Marcos, TXScott AFB, ILSears, MISeneca, SCShreveport, LASpring, TXSpring Hill, FLStatesville, NCSugar Land, TXSumter, SCTampa, FLTerre Haute, INThomasville, GAToledo, OHTonawanda, NYToronto, OHTown of Sweden, NYTyler, TXValdosta, GAVero Beach, FLWashington, DCWaycross, GAWest Jordan, UTWichita, KSWoburn, MAAlberton, GautengCape Town, Western Cape

Overall reviews at Transcom

1.0
Sales Representative | Barrie, ON | Feb 22, 2017
Transcom 101
Where do I begin...? Let me start off by letting you know that many of the people who work here are great!!! They really do try and genuinely care for their fellow colleagues. As a sales specialest, I can attest to the fact that like many others on here, my experience has been far less than stellar. When I first started off, training was fun, informative and lead by someone more than capable of doing the job... not just doing it but excelling at and enjoying it! It all went down hill from there. This company has a massive management problem and the entire management structure needs to be completely reformed from the top down. The miscommunication in this place between colleagues is simply ludicrous! Everyone at Transcom is forced to use their system that has never worked and likely never will. They threaten disciplinary action if you don't use Google Chrome (a browser in which their system is usable) and demand you use Internet Explorer (where the system constantly errors out while in use) you'll be there on the phone with a customer and the system will freeze and error out and they literally tell you to say "we're experiencing an unexpected update" to the customer... ya... great customer service :) . (Ps. Pressing refresh doesn't solve the problem, if it did, it wouldn't reappear within 3 more clicks ;) They claim to be trying to fix the problem when anyone brings it up but let's be real, it's not happening. This is partly at the fault of the money they waste on junk food pr
ProsColleagues
ConsManagement, miscommunication, prioritization
1.0
Customer Service Representative | Brockville, ON | Apr 8, 2015
Garbage. Violated basic Ontario Employment laws
This job was stressful. You were screamed at by customers and tried to do basic tech support with no understanding of tech support. The coaching was an absolute joke. Coaching was done merely to bully you. At first I was made to go off the clock for coaching so I wouldn't be paid. Or they would try to hassle me on my breaks. You were forced to agree with coaching emails with one sided information. You never got to review a transcript of the call, or hear the actual call. When I complained about this approach the coaching was changed but then slowly another way of bullying you was implemented. I would get marked down extensively for not attempting a sale when a customer called in the middle of a cable outage. How I am supposed to sell someone a service when it's not working to begin with? From that point on whenever I took calls during a cable outage I would be coached, and never rewarded on any positive calls. You would get coaching emails written in Engrish, or impossibly bad grammar coaching you for your grammar. And people think this is a fun job. I quit as soon as I got a chance. I learned employers can treat you incredibly bad even though you're the frontline of their company earning them money. I doubt I'll find such a ridiculous employer unless I move to India.
ProsNight shifts were best because management went home
ConsBad pay, bad treatment, low IQ training and coaching policies
5.0
Customer Service Representative | Barrie, ON | Oct 2, 2013
Productive and Professional Workplace
Conducted custom script telemarketing calls for direct sales solicitation, debt collection, new product announcement, market research and other customer service activities to meet daily quota ensuring customer client service is provided. Handled challenging calls for their clients, such as sales confirmations and dissatisfied customers ensuring a successful resolution. Ensuring CSR applies to the companies’ goal to ensure that a call is handled with the utmost care and accuracy. Demonstrated effective communication in dealing with customers via telephone speaking in a clear and concise voice to enhance the reduction of call time. Demonstrated a polite and courteous mannerism at all times. Provided a one-to-one experience with each encounter increasing the customer satisfaction. Provided online technical support utilizing proper tools and training to ensure effective results. Participated in active online training updates to ensuring the most knowledgeable response effectively and efficiently when providing day to day customer service. Interacted with all levels of staff, new hires, team leaders, supervisors, ensuring all interaction is honesty, dignity and respect and ensuring the same value is demonstrated through both employee and employer representation.
2.0
Advisor | Canada | Feb 22, 2022
It's a paycheque....period!
The main benefit...you work from home, if your schedule doesn't work for you long term it will take months to have you schedule changed to something more desirable and as a deterrent to changing your schedule if your current schedule has 2 guaranteed set days off they tell you those will likely change with only 1 guaranteed day & the other 1 or 2 on varying days. You're expected to be in a quiet environment all the time, so no deliveries knocking, no pets, no phone, no kids...nothing...NO NOISE! There's the constant stress of following your schedule as closely as possible, so if lunch is set for 1pm try to adhere to that & be back online at 1:30pm sharp, don't go over cause that time will be taken back e.g of you work an 8hr day and you're late logging back on say by 2mins you will be paid for 7hrs 58mins and if it happens too often you may get a warning. I could go on but if you're NOT OK with taking back to back calls all day, sometimes being yelled at, speaking to at times rude, entitled customers who you're still expected to be nice to then this isn't the job for you.
ProsYou work from home, they provide the equipment & paid training.
ConsHours are set shifts and doesn't change, so if your schedule is Weds-Sun 11am to 7:30pm EST, (they follow CST), then that will be your schedule unless it's changed, which takes months, so no weekends off with that schedule.
3.0
Customer Service Representative | St. Catharines, ON | Oct 22, 2013
Attending to all incoming customers and assisting them to resolve issues.
A typical work day starts with me logging into my system 20 minutes before my resumption time , while I'm doing so ; I take the opportunity to check if any intranet update was posted or if I have any mail to reply to. After that I log into my phone using my avaya number and finally I auto-in to receive calls from customers. Work time is normally 8 hours and we have 1 hour break time which is share into (15minutes, 30minutes and 15minutes) .we take our break at least after 2 hours of work time. I learned how to treat customers right. The management team are made up of fantastic individuals and fun to be with. I had a good relationship with most of my co-workers. The headset part of the job is fun to me because I had one that was really beautiful. The hardest part of the job is when you are dealing with an irate customer and you offered them some customers resolution and they would refuse to go.The most enjoyable part of the job is that we are all allowed to go casual in our day to day dressing to work with the payment of 2 dollars only.
ProsI learnt how to treat customers right even if they are wrong .
ConsNormally when we have low call in volumes we are asked to leave after 3 hours of work time .
3.0
Customer Service Representative | Remote | Aug 8, 2022
Not the worst Work from Home position
Once you reach the group interview stage, you'll be hired by the end of the call. The training schedule seems far too tight, unless your entire class is perfect with no system errors; you'll be directed to click through training modules to "complete" them without having spent time on the material. If your equipment or software are not running correctly by the time you "class" begins training you're not given any additional time for the previous lessons, but are expected to learn them while also participating in the current modules when you're operational again. Attendance requirements can impact your job security, quality of training and eligibility for bonuses quickly. However, training is engaging which helps in the learning process. There is a variety of schedules to choose from so while you're fairly "locked in" when you make your choice, you have a lot of freedom in choosing the kind of schedule you'd like t have for work from the start. You are provided the computer, and an initial keyboard and headset (that you'll need to replace should they stop working) which many similar places will not provide.
Proswork from home, provided equipment
Consstrict policies, speed of training feels unbalanced
1.0
Customer Service Representative | Canada | Dec 10, 2018
Avoid this job
Worst job I have ever experienced. As a “temporary/contract” employee, there is a lot of pressure, no time off, no management is willing to help, never answer emails. Their programs are out of date and I always had tech issues which I was blamed for and not paid for those hours. You are verbally abused daily by the callers and there is not much training involved. 2 week training is pretty much watching unicorn videos and talking about things that don’t have to do with the programs. Rumours are the company is in the process of closing so I’m assuming that’s why it’s so poorly ran and unorganized. If you don’t meet 100% attendance ( even if you have a reason for the needed time off), and their certain times for calls you are sent a email with all staff and your name and numbers are highlighted in red for everyone to see. A girl that worked with me got rushed to hospital and then was fired that day because she didn’t call in sick. She was terminated immediately after not logging in on time. Wouldn’t recommend this job to anyone.
ProsGained a backbone and able to deal with angry people
ConsBad management, no advancement, long hours
5.0
Customer Service Representative | Sault Ste. Marie, ON | Jun 7, 2016
Pleasant and a fun place to be employed
I would reap the rewards of helping people abroad . Learning that listening is part skill and sort of an art at the same time, good listeners make the front end of any business shine. Always being mindfull of the management helps the team overcome obstacles, and besides someone must hold the reins Management is our tool. The many lovely people I have met in this field of work keeps me motivated. Hardest part of the job would be creating everything virtually about yourself in the customers mind within fifteen seconds. Customers cannot see us and this is why creating a mental image of what we can do for them is essential. The average customer forms an impression of us based on what we say in that first 15 seconds. And finally we reap what we sow, If you take care of the front end, the back end will follow. When your job is geared around helping people ,the opportunities to enjoy the self gratification of being helpful on so many levels happens continuously.
Prosclean environment, great people
Consworking weekends and holidays.......my choice tho
3.0
Technical Support Representative | Toronto, ON | Apr 19, 2022
Stressful, fast paced job
Overall, good pay and experience if you want to get your foot in the door. You get to chose between 8 hr, 10 hr, and split shifts. Everyone i knew that chose split shift got weekends off... Split shift sucks because you need to stay on a call even if your shift is over- calls can be 30 mins to even 1.5 hours past your shift. Management is terrible and they only care about getting their monthly bonuses... they do sneaky things reach that bonus- they hate their jobs as well. 5 weeks paid training was nice, don't need to pay attention and get paid. You can take as much unpaid time off as needed. Also there are bonuses based on your monthly stats- stats are based on customers rating on how you did which most of the time is bad. Overall decent place to work for a few months if you want to work from home, but please for your sanity, dont work here for longer
ProsChoose shift schedule, can request unlimited unpaid time off, Discounts, Benefits, Monthly bonuses added on to pay.
ConsPoor management, Rude customers, Long calls. Micromanage... much more but you get it
4.0
Technical Support | London, ON | Feb 6, 2013
Transcom North America & Asia
A typical day at Transcom consisted of logging into our phones, bringing up our tools and answering calls for customers who were having difficulties with their internet along with phone, our job was also to recieve payments from a customer.The overall environment was fantastic. My co-workers and the management were great I enjoyed waking up every day and making my way into work to see everyone. Hardest part of the job would have to be dealing with customers who are unsure of how the computer works or equipment that come with the internet so makes the phone call a little longer then it should but the issue always gets resolved.Most enjoyable part of the job would have to be the co-workers and managers and seeing them everyday, and of course resolving a customers issue and hearing how happy they get. Overall I really enjoyed Transcom and sad to see it shut its London Ontario location down.
Prosgreat management, great co-workers, benefits
Conspay is low for the amount of tasks that are assigned.
1.0
Agent | Remote | Sept 29, 2018
Please read before applying
This review will be kind of lengthy but I wanted to be as detailed as possible for those who are really considering working for transcom so you know exactly what you're getting into. The job seemed great at first. They even mail you your own Mac to use for work and all you have to do is buy a phone, have an active landline as well as high speed internet. Training is 5 weeks. Three weeks of classroom training and two weeks of nesting. You would think 5 weeks would be enough to prepare you for the job but it doesn't even come close. Most trainers will even tell you that Apple is the hardest campaign to get into. After 1 month of working in production I can honestly tell you working from home isn't all it's cracked up to be. In the beginning they are very supportive and will make you feel like they have your back. This is true during training but changes very quickly when you get into production. To put it simply the training is an absolute joke. You sit at your computer in a Blackboard room with your co-workers while your trainer goes over modules and slideshows. During training you will have to take about 15-20 tests but it's still won't prepare you for what's coming. Its more like a crash course. Now I've worked in about 5 different call center campaign's and I've never seen anything like this before. Initially when training starts they make it seem like you won't start taking calls until the nesting period but this is a lie. They make you take calls on your sixth d
ProsWorking at home thats about it
ConsInsufficient training, Overtime is mandatory, metrics are a joke, you're punished for any time missed even if its out of your control, little to no support in production
1.0
Agent | Florida | Nov 16, 2018
Well, where do I start on how negative and stressful working at home for Transcom is? Please take the time to read what I have to say below.
I want to start by saying that I initially felt great about working for the company. They said they were the best place to grow and work your way up the ladder etc. You would get bonuses every month for showing up on time and you get to work from the comfort of your own home no silly office politics, all sweet right? Well what I experienced was the complete opposite of sweet. Training was 5 weeks long. During which we went through a bunch of articles and power points. There was so much information and code numbers thrown at you it would make your head turn. Thankfully you are told you don't have to memorize everything. After only the first week of training we are told we would have to take real live phone calls and help customers. This was surprising because we barely knew what we were doing at that point but we were expected to fumble our way through call with a customer which is completely unfair to them that we get to waste their time. The whole training experience left a bad taste in my mouth and I was already feeling unsure about everything at that point. By the time the 5 weeks are up and it is time to hit the floor you are placed on a team with a Team Lead who is pretty much your manager. Now here is where Transcom starts to become the stressful job I was talking about. Your Team Lead may not be available all the time. Even though it was me and my trainees first week on the job we often found ourselves left completely alone for days with no manager to talk to.
ProsForced overtime if you are in it only for the money
ConsMetrics, lack of support, low pay, low vacation, you can never call out sick or risk dicipline, no job security
4.0
Technical Support Advisor | Remote | Nov 28, 2018
The Good and The Bad of Working For Transcom
This review will be a lengthy one . So if you want all honesty and no bull then please read further . So I am currently a T1iOS , MAC+ Advisor and a Mentor , my job duties include assisting customers with technical and non technical issues . So let’s discuss training if you are interested in this job apply and get hired you will be trained in a room called Blackboard, during this time of training your trainer may or may not be on camera, the training does consists of many slides and a lot of searching for articles in order to properly prepare you to look for information while on a call to assist your customers , during the first or second week you do take phone calls in order to prepare you for when you get on the production floor , but just like any job when you try something for the first time you are very nervous about it and then with practice you become more confident , before you can even make it to the production floor you have to pass your final exam , I have seen people in my training class go all the way through training and don’t make it to the floor because they fail the exam (which if you fail the first time you can take it again) . So once you pass the final exam you then make it to the production floor ,you have about 15 other coworkers and you communicate with your manager via a chat room , a lot of the times the TL’s are busy because they have meetings and sometimes they have to assist coworkers in another BB when they are having tech issues with there system
ProsWorking from home, job advancement, management
ConsPay, the way CSATS are recorded, strict attendance policy
1.0
Technical Support | Fort Worth, TX | Feb 28, 2019
It would be a good job, if there weren't a bunch of unrealistic & suspicious individuals running the show.
Before I go into this, let me give some backstory: I've worked for more than a few call centers handling very sensitive customer information, retail stores, and other jobs around my area. If I EVER had to miss a day, I'd always give ample prior notice, unless it was something that happened just out of the blue and needed immediate attention. And even then, I'd still let my managers know what the situation was before my shift started. My Transcom story is fairly short, but worth a read. After accepting the position they offered me, they gave me 24 hours to complete some paperwork. Not a problem, usually, BUT, they sent the wrong versions of the documents. This happened 3 times, before I finally got the correct papers to sign off on. I was barely able to get the documents sent in within the timeframe due to their ignorance and slow response times, but whatever. I finally get the machine they sent out. I go through orientation, which was just everyone getting to know each other more or less. Day one of training was... dull. We didn't really do much but go over basic policies, and a lot of documents that covered the rear of the company I was gonna be working for, and most of it was stuff that everyone knew, minus one or two curveballs. Also, not to mention that they were for all intensive purposes telling us to be shady about things that really needed to be known to our customers. Day two of training is where things started to hit the fan. Where I live, we've been getting a MASSI
ProsNone. waste of time and effort.
ConsShady superiors, Unrealistic attendance policy, Lack of compassion & understanding, Slow response times, Lack of relevant training materials, More than I can list here reliably.
1.0
Customer Service Representative | Remote | Jul 26, 2019
Set Up to Fail
I've been in customer service for 8 years and I have yet to understand what Transcom is really all about and why they treat their agents like they do. Customers were calling in for a full range of issues dealing with their internet service. Technical, Billing, Issues and New Customers. They take the scripted route and demand that the scripts be read VERBATIM, everytime for every customer, every work perfect. I was actually told by my manager to IGNORE THE CUSTOMER so that they could record me reading the script word for word. The customer could say, "please shut up" and I would have to keep on reading. I never did understand where exactly this absurd, militaristic procedure for handling customesr was coming from. I tried talking professionally to my manager and the guy above him explaining that, hey this isn't working. It creates a stressful, negative scenario for everyone invovled, especially the customer, but I was totally brushed off and eventually fired because i was so frustrated. Transcom (a BPO) claimed it was the client (the internet provider) but upon researching the client and posing as a customer myself while talking to the actual client's customer service agent, that was not how I was treated at all. . I was not read scripts and I was helped by a professional, well spoken individulal. Yet the way we were forced to interact with customers was a total departure from any of the well known industry-standard protocals. The customer service industry
Proswork at home
Conslow pay
2.0
Technical Support Specialist | Colorado Springs, CO | Jul 12, 2021
Lack of Support & No Remorse for Downtime/Technical Issues
I've been at this company for about 4 months now. I was super excited to get hired here cause they work for one of the largest companies in the world. When I got hired I was told I was over qualified for the position I was hired for and that I would move up really fast. Great right? Well, not so. I'll explain later. So I get here and the training goes well, my trainer was awesome and we were learning so much. I worked for a company like this before, dealing with the same products so I knew a lot already too. But then the provided system they gave me started failing so i had to send it back and await for a new one. Unbeknownst to me, this was considered downtime, that is not paid and reflects negatively on attendance. No biggie, new system will work great and it did at first. Over time, the system started acting up and would freeze, etc.. so the time I was not working, went towards attendance and again was not paid. Also if their network or programs had issues, also not paid and hits everyone's attendance equally. Okay, so time goes by and I'm in the production stage taking calls, I was trying to do overtime but would get denied automatically by the system, I informed my supervisor about it but no resolution was made for 2 months until another agent told me where to actually check for overtime in the system and at that stage overtime is rare and first come first served. I found a total lack of internal support and next to no replied from the support chat. Then for reasons I ca
ProsGood starting pay. That's all. Sadly, Overtime is hard to book as not much is available.
ConsShort breaks, short lunches (unpaid), horrible policies, punished for system issues, punished for sick leave, punished for lack of knowledge due to lack of training time, punished for having to use the washroom when not in allotted break time
4.0
Customer Service Representative | Louisiana | Jan 14, 2019
they work for a few companies, what happened with me wont necessary be your case!
ok so you can work for transcom but you will be working for another company as a customer representative, I work for and internet provider, I know some people work for apple and such.. the internet company that I work for It's not a good one so that doesn't make make job pleasant all the time , most of the customers are angry because they are not getting what they expected so it can be frustrating, but that can happen in any job, I had a good trainer and they tried to get us ready for the phones , at first it's hard I have to admit, since u are not in the call center it self u can't actually see how someone else does it's ob, but they have a good way of training you , u will get it just stick with it, they have like a Wikipedia where u can find how to do the process step by step. I my self had a problem with payroll and they keep messing stuff up , but other than that I like it. it can be stressfull because the company keeps changing the process or policies, and u have to do so much on a call it drives me crazy, even if u would like to have a short call u have to ask them so many things and pitch stuff it's annoying for the customers and for me, but that it's what the company wants for their clients. in terms of the schedulle , they will let u choose what schedule u would like and what days off, witch it was great, I started a second jobe and they change my schedule to a later one without a complain or a will see, they can set dates off for appointments and stuff witch i
Prosgood pay, you choose your hours, work from home
Consnot that many options for health care
2.0
Customer Service Representative | Florida | Nov 28, 2018
Not a good place to work
The basic people are great to work with. Training is just a bunch of powerpoints and slides. They expect you to know all about the KB’s and have to pull so many on every single call. You go through 3 weeks of class training and then 2 weeks of nesting. There are no raises no vacation and no sick days. So what you start out at is what you will make. And if you are very lucky you may get a bonus each month with perfect metrics. The insurance offered is so expensive that you will be working for less then federal minimum wage. And if you are sick and in the hospital like me forget it, you get written up and threatened with your job. They play favorites and there are so many people missing five six days and they still have a job. I am still there but actively seeking a new job. QA’s are a nightmare for you never know what KB’s to use on each call and if you use the wrong one you fail your QA, if you don’t continue to say the customers name throughout the call you loose points, it is a never ending cycle of you did this wrong. When all they really need to do is take the time to train you instead of making you read thousands of KB’s to service a call. You don’t get to choose a schedule they choose it for you, and you are locked into that schedule for the time you are with them. I started my class with 25 people and they dropped like flies until there were ten of us left, so I was moved to another class that started with 21 and they dropped like flies as well, we are now at 12. This
ProsRegular employees not higher ups
ConsHealthcare, no perks, no vacation, sick days
2.0
Operatore call center | Lecce, Puglia | May 26, 2018
sfruttamento e prese in giro
Ho lavorato in Transcom in somministrazione tramite agenzia interinale, con contratto CCNL part time a tempo determinato. Considerata la mia formazione tecnica, quando sono stato contattato ero convinto che avrei lavorato per un operatore telefonico, al colloquio finale invece mi è stato rivelato che si trattava del contact center INPS, tuttavia ne sono stato felice, poiché sembrava un’opportunità diversa dal solito lavoro in call center. Dopo un’estenuante formazione durata 56 ore, ho firmato il contratto ed ho iniziato le mie giornate lavorative, fin da subito si sono presentati diversi problemi che non avevano niente a che fare con la mia effettiva capacità di lavorare e quella dei colleghi, infatti la formazione si è rivelata insufficiente per riuscire a gestire tutte le esigenze lavorative, ci si doveva affidare agli appunti presi durante la formazione e alla memoria, era possibile consultare la manualistica solo durante il turno di lavoro e durante la chiamata, non è stata mai fornita nessuna documentazione cartacea da studiare e approfondire, tuttavia ci veniva chiesta una media di 4 minuti a chiamata, in questo brevissimo tempo bisognava identificare gli utenti (spesso in condizioni audio pessime), capire il problema, descrivere il problema nel gestionale, quindi procedere alla risoluzione e scrivere altre note, ripetiamolo, in soli 4 minuti. I team leader si sono dimostrati piuttosto indolenti nell’aiutare i neo assunti, ed è stato necessario contare sull’aiuto di
ProsAmbiente sereno e tranquillo, buon rapporto con i colleghi.
Consteam leader indolenti, rimproveri per sforamento delle pause (di 26 secondi!), impiego precario senza possibilità di formarsi adeguatamente

Questions and answers about Transcom

What tips or advice would you give to someone interviewing at Transcom?
Asked Nov 28, 2018
Be prepared always for the interview.
Answered Aug 5, 2021
WORST PLACE TO WORK! NO RESPECT OF ANYONE AND VERY UNPROFESSIONAL
Answered Apr 27, 2021
Does Transcom require background check?
Asked Apr 4, 2017
They do not
Answered Nov 14, 2020
Yes, companies policies can not be legal.
Answered Dec 10, 2018
How would you describe the pace of work at Transcom?
Asked Oct 31, 2018
You have exactly 7 seconds between calls. You get in trouble if you do not finish logging before the call ends. You are expecting to handle 4 to 5 calls an hour.
Answered Dec 29, 2021
Fast, expected to have no downtime
Answered Jun 11, 2021
Why would you want to work at Transcom?
Asked Aug 2, 2017
If you are desperate and don't care about a company that lacks in ethics and logistics.
Answered May 10, 2019
They often had free meals, coupons at a reduced cost for specific events (ex..Canada's Wonderland) and wonderful Team Leaders.
Answered Sept 12, 2018
What questions did they ask during your interview at Transcom?
Asked Apr 13, 2017
Really general questions, like why you want to work for Transcom, your background experience and then they ask some scenario based questions.
Answered Aug 2, 2021
Basic questions/
Answered Jan 19, 2021