Transcom

Working at Transcom: company overview and reviews

Transcom
Transcom
3.3
187 reviews
Transcom ratings
3.3
Average rating of 187 reviews on Indeed
3.2Work-life balance
3.2Pay & benefits
2.9Job security & advancement
3.1Management
3.2Culture
Headquarters
Con prensencia en más de 30 países en todos los continentes, Transcom Iberia tiene centros de trabajo en Madrid, Sevilla, León, Oporto y Lisboa. Visita nuestra págibna web para más detalles.
Employees
5,001 to 10,000
Revenue
More than $10B (USD)
Industry
Telecommunications

Popular jobs at Transcom

 Average salarySalary range
5 salaries reported
$13.60
per hour
$10.15-$20.40
1 salary reported
$16.50
per hour
$10.15-$24.75
1 salary reported
$14.75
per hour
$10.15-$22.15
2 salaries reported
$23.00
per hour
$11.50-$34.50
3 salaries reported
$11.18
per hour
$10.15-$16.80
Salary satisfaction
44%
of the employees are satisfied about their pay
Based on 148 reviews

Transcom reviews

All locationsAlbany, GAAlberton, GautengAlcorcón, Madrid provinciaArroyo Seco, Santa FeAte, LimaAthens, OHAtlanta, GAAyala, Mor.BacolodBacoorBarcelona, Barcelona provinciaBari, PugliaBarranquilla, AtlánticoBarrie, ONBelgradeBelgrade, MTBiancavilla, SiciliaBiałystok, podlaskieBoråsBrampton, ONBrockton, MABrockville, ONBudapestBuenos Aires, Buenos AiresBuffalo, NYBurnsville, MNCali, Valle del CaucaCamas, Sevilla provinciaCanton, GACarmel, INCentro-Madrid, Madrid provinciaCernusco sul Naviglio, LombardiaCharlo, NBCharlotte, NCChatham-Kent, ONChicago, ILCiudad Lineal-Madrid, Madrid provinciaClaro, TICoeur d'Alene, IDColorado Springs, COColumbia, MOColumbus, GAConcepción, BiobíoCoslada, Madrid provinciaDaleville, INDallas, TXDenver, CODhakaDurham, NCEaston, PAEl Paso, TXEmmenEskilstunaFayetteville, NCFlowery Branch, GAFort Worth, TXFredrikstadGdańsk, pomorskieGranbury, TXGrayson, GAGroningenGustavo A. Madero, CDMXHalle (Saale)Halle NeustadtHigh Point, NCHone, Valle d'AostaHouston, TXIloilo CityIndianapolis, INIowa City, IAIquique, TarapacáIslip Terrace, NYJacksonville, FLJersey City, NJJunction, TXKarlskogaLafayette, LALas Vegas, NVLecce, PugliaLeedsLenexa, KSLexington, KYLeón, León provinciaLima, LimaLima, OHLisboaLittle Elm, TXLittle Rock, ARLoganville, GALondonLondon, ONLouisville, KYLuik (stad)L’Aquila, AbruzzoMadrid, Col.Madrid, Madrid provinciaMairena del Aljarafe, Sevilla provinciaMakatiMandaluyongManilaManila, ARMayesville, SCMenlo Park, CAMiami, FLMilano, LombardiaMilwaukee, WIModugno, PugliaMonroe, MIMontluçon (03)Montréal, QCNational Capital Region, ONNew Bern, NCNew Liskeard, ONNew York, NYNiagara Falls, NYNoblesville, INNoida, Uttar PradeshOccidental, CAOklahoma City, OKOlsztyn, warmińsko-mazurskieOmaha, NEOntario, CAOrange, CAOrillia, ONOrlando, FLOsijekOttawa, ONOwen Sound, ONParis (75)PasigPaternò, SiciliaPensacola, FLPhiladelphia, PAPhoenix, AZPlainville, GAPowder Springs, GAPozuelo de Alarcón, Madrid provinciaPuerto Francisco de Orellana, Provincia de Francisco de OrellanaPulaQuezon CityRegina, SKRemoteRibeirãoRiga, MIRiverdale, GARoma, LazioRosario, Santa FeRostockRīgaSan Antonio, TXSan Fernando de Henares, Madrid provinciaSan Juan de Aznalfarache, Sevilla provinciaSanta Anita, LimaSantiago de Chile, Región MetropolitanaSarcelles (95)Scott AFB, ILSears, MISevilla, Sevilla provinciaShreveport, LASoissons (02)Spring, TXSt. Catharines, ONStockholmStrömsnäsbrukSugar Land, TXSumter, SCSurbo, PugliaTallinnTampa, FLTangubTlaquepaque, Jal.Toledo, OHTonawanda, NYToronto, OHToronto, ONTorrejón de Ardoz, Madrid provinciaTown of Sweden, NYTunisTunis, ONTyler, TXValdivia, Los RíosValenzuelaVero Beach, FLVila Nova de FamalicãoVilniusVordingborgWah CantonmentWashington, DCWaterloo, ONWest Jordan, UTWichita, KSWinnipeg, MBWoburn, MAÖrebro

Overall reviews at Transcom

5.0
Customer Support Representative | Brockville, ON | Jun. 29, 2017
good place to work
good place to work, alot to learn, management is slow but good, breaks and lot of training very skillful people in training dept,they have answer for all job related question, job is easy once you get settle down with system and navigation's.
Prosgreat people to work with
Consslow management
3.0
Technical Support | Barrie, ON | Nov. 13, 2013
A hard job with great support
A difficult job, every customer is different, every customer is a learning experience.
4.0
Air Conditioning Engineer | National Capital Region, ON | Oct. 10, 2018
Productive place
Productive place with amazing people. Transcom is one of my stepping stone, the people around me helps me to develop my consciousness, and my interpersonal skills.
5.0
Customer Service Representative | Barrie, ON | Aug. 18, 2013
productive and fun loving
> listening to different types of calls everyday. > finding solution to every problem calmly, politely and in a respectful manner >management and co-workers were friendly and helping hands >tackling with angry or frustrated customer >different talks on every call.
4.0
Customer Service Representative | Barrie, ON | Jan. 16, 2018
Place to work
I loved the people i worked with. Didn't like the secretive way they conducted management. Hardest part of the job was shift uncertainty. Also having to feel like you had to fight for a day off.
4.0
Customer Service Representative | Barrie, ON | Jul. 31, 2015
Friendly workplace with many opportunities for career advancements
I really enjoyed me experience with working with Transcom. The campaign I worked for was called BrightHouse, an American cable company. I took inbound calls for billing and technical support. Its a great job for working with customer service and gaining people skills. Theres almost 500 people who work at transcom so its really easy to make some great friends and everyone is really supportive and helpful. The most difficult part of the job was dealing with angry customers but I learned how to be quick on my feet and finding the best solutions to most problems.
Proscommission, desk job, friendly workplace
Consfrustraited customers
4.0
Customer Service Representative | Brockville, ON | Mar. 22, 2018
Fun!
I learned a lot and enjoyed the people I worked with, gained many new skills, it was challenging and rewarding. Great work atmosphere with lots of fun!
3.0
Inbound Customer Service Representative | Barrie, ON | Apr. 4, 2017
Fast paced work environment
It was an inbound call centre which is a fast paced working environment. It was a centre for a cable company so I answered a lot of concerns about the service customers were receiving. Also answered emails and dealt with financial accounts.
ProsWorking with a variety of customers
ConsNight shifts
1.0
Inbound Customer Service Representative | Barrie, ON | Feb. 15, 2017
Bad place to work
Working at Transcom was a total nightmare. The training was ridiculous because there was no hands on training. They allowed behavior that should have not be tolerated what so ever. Very limited support once out of training, and the evaluation process is unnecessarily intense. Also, the lunch room is disgusting.
ProsNothing
ConsEverything
4.0
Inbound Customer Service Representative | Barrie, ON | Aug. 30, 2012
Fun place to work. management is not the best.
Working on a computer and answering phone calls about cable phone and internet repair,.
Prosflexible work hours
Consbad management

Questions and answers about Transcom

Does Transcom require background check?
Asked Apr. 4, 2017
Yes, companies policies can not be legal.
Answered Dec. 10, 2018
I am not sure if Transcom Worldwide does a background check.
Answered Jan. 15, 2018
Why would you want to work at Transcom Worldwide?
Asked Aug. 2, 2017
If you are desperate and don't care about a company that lacks in ethics and logistics.
Answered May 10, 2019
If you would like to work from home or even just give it a shot, they usually hire on a seasonal basis so its a great job to try it out. If you are a fan of gaming or really anything you can get at best buy you will learn lots of info and can get your hands on some really good deals.
Answered Feb. 1, 2018
What was the most challenging part of your role at Transcom?
Asked Mar. 18, 2020
Lack of training
Answered May 2, 2021
dealing with inexperienced management that doesnt have the ability to understand everyone is different and do not listen or provide the required support needed for an individual to thrive. instead management will mark you down for everything possible once they decided that they are going to get rid of you. prior to that your a treated as human after that your a total inconvenience and they will go out of their way to ignore you or your requests.
Answered Apr. 29, 2021
What tips or advice would you give to someone interviewing at Transcom?
Asked Oct. 28, 2019
WORST PLACE TO WORK! NO RESPECT OF ANYONE AND VERY UNPROFESSIONAL
Answered Apr. 27, 2021
Stay calm, and be yourself. They will accept you for you :)
Answered Jan. 19, 2021
If you were in charge, what would you do to make Transcom a better place to work?
Asked May 10, 2019
Promote from within, provide dental benefits for employees.
Answered Dec. 28, 2020
More Canadian clients
Answered Jan. 10, 2020