United Rentals, Inc.

Working at United Rentals, Inc.: Company Overview and Reviews in Canada

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United Rentals, Inc.
3.2
145 reviews
United Rentals, Inc., CA Ratings
3.2
Average rating of 145 reviews on Indeed
3.2Work-life balance
3.5Pay & benefits
2.8Job security & advancement
2.8Management
3.0Culture
Headquarters
100 First Stamford Pl Stamford, CT 06902
Employees
10,000+
Revenue
$5B to $10B (USD)
Industry
Construction

Popular jobs at United Rentals, Inc. in Canada

 Average salarySalary range
94 salaries reported
$30.77
per hour
$11.65-$55.85
6 salaries reported
$31.04
per hour
$15.50-$49.90
1 salary reported
$25.75
per hour
$12.85-$40.80
1 salary reported
$120,000
per year
$60,000-$180,000
35 salaries reported
$40.67
per hour
$20.30-$61.05
Salary satisfaction
56%
Of the employees are satisfied about their pay, in Canada
Based on 276 reviews

United Rentals, Inc. reviews

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Overall reviews at United Rentals, Inc.

1.0
Tractor Trailer Driver | Greater Sudbury, ON | Mar 24, 2015
just a number
Left a great job because the guys at United Rentals dangled the carrot and made it sound all rosy with promises of good pay, benefits that rival school teachers and more family time. Once I was in the door, I was on the road maxing out my driving hours every day all week and lots of sleeping out of town in a hotel(which comes out of the annual bonus). They run you in to the ground and at the end of your 3 months, kick you to the curb before you get to those nice benefits. The week prior i had an excellent performance review and went out to a company sponsored supper for our branch winning the safety cup for eastern Canada. The job ad they have posted for a driver in Sudbury, ON is my old job. It was posted the day after they canned me. Be warned! The reason on my ROE is "shortage of work". As stated above, this company is all about numbers and they will step on anyone in order to reach their goal(ie...truck idle time, how long it takes to flip a load and so on) The truck was a 2013 Prostar with just over 200k km on it and it was down more than any truck i've ever seen. Left me sitting on the shoulder of the highway in -40 weather when the EGR outlet tube blew up. The trucks are GPS'd and connected to a handheld computer that manages your logs. This system failed on a daily basis leaving me to try and mcgyver a paper log to match the digital one. The company has no idea how to deal with paper logs and i was told they don't keep them on file when you
1.0
Inside Sales Representative | Edmonton, AB | Nov 16, 2018
Political and high turn over
Worked in the job for two weeks when they cleaned shop. I was suppose to have 3 days of training but it turned into 4 hours. No one was interested in providing education or hands on training. As time went along, another manager was hired. A fairly nice older and knowledgeable man that turned into a corporate push over. The problems were from the institution and not the people. The shop guys were very clicky and made it difficult to get anything done if they did not like you. Friends were always getting new positions or promotions. Simply put, if you have trouble fitting in, there will be no space for you. I do not believe many of the people I have worked with are still with the company and I think that says a lot. Inside sales are expected to have a cell phone and laptop, making you on call at any time. Ot can be paid out but frowned on. Salesman were pretty cut throat. Saw some ugliness from other departments and knew about lawsuits. My opinion is you may want to look elsewhere. This company is big, and is concerned about investors. Their strategy is to buy up the competition but this provides a false bottom. Company may seem stronger than it actually is.
ProsNot much
ConsManagers, corporate and greed mentality
2.0
Driver | Ontario | Aug 11, 2021
Great location to work, Management will smile in you Face and talk behind.
I worked a united rentals for a little over a year. In that time I had no safety violations of write ups of any kind. I got along with my dispatcher, supervisor and co-workers. I worked overtime when i was asked to did all my tasks. I had 1 incident JUST 1 and they fired me. First of all ive never been fired before and it is a horrible feeling. But in this situation. There was no chance to personally explain anything. The company felt that the camera footage was enough to terminate my employment without an me being able to speak to someone making decisions on the fate of my job. And this process took 2 stressful days in which i was not told of what was going on and honesty from management regarding the situation was absent. When applying for this position make sure you read and understand that you are basicly expected to be a robot and if you arent and you make a human mistake it could cost you your job. If you can manage corperate dog do-do this location is a good one to work at. Just watch your back around management because one day there may be a knife in it.
Prosyeah free lunches...there way of trying to show they care
Consmindless management, no help, management over management
4.0
Technician | Fort McMurray, AB | Jul 9, 2014
Summary of a day in the life of the United Rentals employee
To be honest, I love working for United Rentals. My location has a great team of co-workers. They are people I can trust, and rely on in several areas of my eternal career advancement. If it were not for them, I would not have successfully advanced into my Heavy Duty apprenticeship. I would not have had exposure to new challenges with different equipment. And I would not have been able to sharpen my skills without their support network of training course (in person and on-line) Sadly, the hardest part of my job is the slow state of this season. I'm not the type of employee to sit still and twiddle my thumbs. I eventually get antsy and uncomfortable from sitting idle for too long (typically around 10mins). I have to be doing something. If not working on equipment, organizing paper work, or cleaning my bay/tools. Or helping new apprentices overcome their challenges (if they want it). Some view this as impatience, or "brown nosing". Others are offended and say things like "you're making others look bad". It is not my intention…… And have to learn to follow everyone else's pace.
ProsGreat safety/team environment
ConsPay is not the greatest by area comparisons.
4.0
Territory Sales | Fort McMurray, AB | Jan 14, 2016
Challenging territory rquirements.
Each day consisted of building and retaining solid long term customer relationships. I learned throughout my 30 year sales career that this is the foundation in building long term success. Immediate management was a pleasure to work with. Upper Regional Management after the Corporate change in territory demographics left much to be desired. My co- workers and I fed off one another to achieve the great success we enjoyed. The most challenging part of the job was the inability to rely upon the operating condition of our equipment upon site arrival. I enjoyed the freedom and independence to establish and maintain accounts at my discretion. Upon each career change, in Fort Mc Murray, my customer retention attributes made each subsequent career move an even more pleasurable experience. Benefiting my new employer with immediate, pre-established new accounts. Reiterating once again, success in sales is based most critically upon maintaining quality long term relationships.
ProsFreedom to do maintain my territory and work with outside service personnel..
ConsInadequate 'inside' service department.
2.0
Delivery Driver | Edmonton, AB | Jul 18, 2016
Avoid United with the current econmic outlook they are on a downward spiral at the present time.
Co workers were fine, management wants brown nosers. if your not you will never get anywhere. Very numbers orientated company. management are a different class they treat workers in operations i.e the people who actually do the work like drivers techs ect like lower class citizens. always favour there own people and put people into positions without them having the proper qualifications. my operations manager was a joke. its all in who you know. will never work for a equipment rental company again. they pride themselves in having better customer service, better equipment and better trained employees than the completion and there prices are ridiculous. complete rubbish . Avoid for the time being. no job security they have bought out a lot of smaller companies and have gotten too big now there is a downwards trend and are on there knees with there huge overheads and corporate heavy managers.
1.0
| Alberta | Apr 12, 2016
Big company with Big problems, no collaboration or respect amongst groups
Day to day work is easy and work / life balance is good, the pay is decent as well. Upper managment promotes change and open doors but all the problems betweens groups gets shelved and no solutions provided. No support to the managers who want to create a better environment and move employee's and processes forward. Money is waisted and jobs lost due to extremely poor execution of processes and people acountability. Many under experienced managers leading to bad moral and an unhappy work force. The list of problems in this company (seeming to be focused in the West soley) is long and would require alot more space to display. There is a lot of current employee's there whom take thier career and the customers seriously, they just need action's and solutions on the internal issues that plague this company to create growth and a better future.
Proswork / life balance
Consto many to list
3.0
Sales Representative | Prince George, BC | Oct 7, 2016
Challenging and rewarding.
Prepare all calls and objectives per account for the days following.Call on 10-15 accounts per day depending on travel times and look for sales,rentals and safety supply opportunities.There was alot of traveling as some accounts were remote such as miines and construction sites.This job helped to refine some of myweaknesses such as time managementand and also helped to add areas to my strengths in closing,brand awareness and opportunity spotting. My co-workers were supportive and open to discussions but the manager tended to be hands of and hard to relate with.When the long days were done and i could tally up my accomplishments per objectives and saw i ended off ahead of that days plan was the best and most rewarding part to me.
ProsGood salary and benefits, supportive co-workers and possibilities for advancement.
ConsLack of management support and alot of travel time.
2.0
Associate | Sherwood Park, AB | Feb 15, 2022
Great pay if you want to work really long hours.
I had troubles finding childcare that could accommodate the long hours. Nanny wasn't reliable and it did reflect poorly on me. However, even after explaining to my peers and higher ups, i still struggled A LOT even making friends and was often sent to do tasks on my own or with drivers that seemed to be a bit more difficult than others. A lot of work politics. I never felt welcomed, often felt like an outcast, or shunned to an extent. I ate alone, i struggled to even make small talk. It was like they were too good for anybody that couldn't show their idea of work ethic. I never stopped doing my best, i always worked hard and i never complained about the long hours. It was just an extreme struggle to feel comfortable here, and for 20 dollars an hour, this just didn't go over well for me.
ProsBetter pay for long hours
ConsMy review reflects all cons.
3.0
Mechanic | Fort McMurray, AB | Jun 1, 2015
some good people work there
Problem like every big company , you become a number , not about the people that work hard and do good for them they just chew u up and spit u out . When u get poor management that's what happens its about numbers and who can suck up to the managers gets the better positions even if they are loseing the company money funny how that works , not like it use to be when u did good worked hard u move up , but that's gone in big companys , now its back stabing , cut throat , very sad , united has a few good people honest hard working know how it should work but they are not in high positions , I also see if you are to smart , managers in the company don't like that , they don't want you to out do them , its about team work anymore , another sad thing about united.
Prosnot bad pay, or benifits
Consbad management in some branches
4.0
Sales Coordinator | United States | Aug 30, 2019
Growing company with opportunities to advance
Typical day includes 8 - 9 hour work shift (7am-5pm) (depends on what position you are in) with weekends off. Some positions will require you to be on call or available to help customers and internal team members outside of normal business hours in emergency situations. You will learn every aspect of the business, e.g., sales, service, transportation, operations, etc. It's a fantastic place to kick start a career as an intern, inside sales, driver, equipment associate, dispatcher, etc. with opportunities to advance from within. This is coming from a branch level, there are opportunities within the district, region and corporate levels. UR has a great workplace culture and values safety as #1 to ensure our employees are working safe and return home the same way they came to work. There are moments where it's overwhelming; but makes the day go fast and you feel accomplished. Feels like family at a local level within a corporate structure which keeps you going. Difficult part of the job is being new to the industry and put on the phone the 3rd day due to the branch being shorthanded. I was unable to shadow each department until after a year; this hurt because it should've been like that from the get go to be better at my job. Our company lacks training anyone new to the industry at a branch level especially equipment knowledge. A lot of times, managers seem to lack on best practices when training someone new. I'd like to think overall training has improved but also depe
Pros401K with company match, health, vision, dental benefits, UR compassion fund, employee resource groups, Vacation Buyouts
ConsNumbers game seems to overrule relationships established between customers & employees
2.0
Account Representative | Miami, FL | Nov 26, 2019
Opportunity to Earn Commision, Low Salary, Steep Learning Curve, High Pressure Environment
United Rentals is the largest Rental Supply Company in the Construction Industry. There's no shortage of constructions sites to call on but it's highly, highly competitive marketplace and United sits on the expensive side of the rental companies. The job entails getting to site early in the day and in the construction phase and find, identify key decision makers and look to lock up their rental needs and follow up with additional needs as they come up. So it's a get out early, walk into some pretty gritty locations, sometime unauthorized to gain access to foreman(s), then log everything in Salesforce on your computer, hopefully writing some business. It can takes months to gain key contacts' trust. United starts you with a low base salary (can't live on) and the commission structure is hard to comprehend as you often have to discount the rate in order to have a shot at the business but that's where you can make some money. A frustrating component of the commission is if a customer does not pay their invoice in less than 120 days, the commission earned is deducted from your pay. And unfortunately, many in the construction business make it a habit of 'floating' bills as they wait for payment themselves. So it's a painful reality of the industry. The sales goals are challenging and there's a high demand to learn the construction lingo, safety culture (which most don't adhere to), solutions to their construction obstacles. Common phrase used in the business is "drinking
2.0
Service Technician II | Baton Rouge, LA | Aug 20, 2020
I had a lot of faith in this company until recently
I once wore the UR name with pride , I really enjoyed working for this company and was grateful for my employment here. The company had always had our back and really tried to put an emphasis on how much they cared. Recently I have learned they only care when their bonuses aren’t affected throughout the whole pandemic they have completely lied to the employees. Business is up and stocks are better than ever and they’ve cut everyone’s overtime workload is increasing on the backside and now they’ve started disciplining middle management for a problem they created. We are basically told be happy you have a job and we are being forced to take longer lunch breaks etc. to keep us here for the same amount of time but to not have to pay overtime. Customers are being hung out as well with managers being forced to meet overtime requirements. Our current district leadership is sub par at best we went from having a manager who cared about his ppl and put his bottom line first to a manager whom is only concerned about continuing his own career. It’s a very sad state right now and morale is the lowest I’ve ever seen every hourly employee I know is currently job searching and this place is going to be hurting very badly when the pandemic dust settles. Your backbone is slowly going in debt little by little every reduced paycheck and it won’t be long before everyone deserts the sinking ship, very bad business decisions on the past are covered up, employees who shouldn’t even still have a job
ProsGood insurance, holidays, vacation, flexible days off, stock options
ConsImaginary numbers/metrics are put before customers, manager bonus are a priority, lowest paying of all rental companies, will lose money to save ego and pride
3.0
Owner Operator Driver | Salt Lake City, UT | Jan 4, 2020
Very demanding, very important, life safety job.
Trench Safety - You drive and deliver floor plates (the thick metal plates you drive over that cover ditches), and trench boxes (the equipment they drop in trenches to keep the walls from falling on those who are working deep within). As such you operate an attached flatbed truck with a knuckle boom crane at the back. Safety is properly preached and practiced - Not only do they impress the importance, they provide you with and demand you use the best in safety gear. If you make a mistake - It could kill you, damage property, or harm others around you. The manager who hired me left two weeks after I was brought on. The then proxy office manager was a lady who kept cats on the property, and I am very allergic to cats, so that was a bit of a challenge. She was also very angry to emotional a lot of the time (the pressure on her after the manager left was immense and there were issues outside of work that contributed to her emotions). Driver shortage - This caused a lot of issues for the two existing drivers, one of whom was pulling double duty as he was the shop foreman. As such, they wanted me to be up and functional within days, having never driven this type of vehicle before (I had a little windshield time, but never on an attached bed, heavy axle), and had never operated a knuckled boom before coming on board. I either did OK, or they were just hard up to get another driver out there, because week two I was in my own truck (this caused a few other problems). A
4.0
Service Technician III | Atlanta, GA | Sept 3, 2016
Bad and Good Place to Work
Eventually the mismanagement, excessive overtime, and inability to achieve goals without constantly being told to do shady things will make you hate the rental business. The company as a whole is actually very good. Two weeks paid vacation from the get-go (with the option to buy into a third week after a year with the company), company vehicle (most of the time), company card, computer, phone, and tons of training. All those things were wonderful. Though, they have many areas that could use vast improvement in; but overall it can be a good company to work for. Just make sure that you are willing to sacrifice lots and lots of time for the company, many times without any form of recognition. You will be on the road more than often, and on call all of the time. Your branch will call you in on your off days, even when somebody else is on call. They will never have enough technicians to balance out the work load, because that would involve someone in management losing a bonus. If they only hire two guys instead of four then lower and upper management get bonus' for making a train wreck work. This means that the techs are getting worked to death. Aggreko does the very same thing. My average work week was 65-80 hours. It was common to hit 70 in a normal week. Working late nights and early mornings constantly. Sometimes you even get up over 90 hours; they'll lie to corporate to keep you on the clock to get the job done all the time. My main issues were not with the company as a whole
ProsBenefits, perks like service truck, company credit card, phone, laptop, lot's of training...
ConsManagment is deceptive, outside sales reps are untouchable, and technicians are the first to go
1.0
Inside Sales Representative | Rolla, MO | Jul 2, 2015
Good theory, bad practice
Stress levels are through the roof because promises are made with full knowledge that they can't be followed through with. Outside sales persons are trained to disregard logistics and promise the moon daily. Inside sales people have the brunt of all issues laid on them as well as an ever increasing expectation of job duties. The ISR job duties are not accurate in the posting, and they'll tell you in your week long training out of state that you're supposed to do things the corporate way however at the branch level management tells you that the trainers don't know what their talking about. Safety culture is preached but commonly ignored, dangerous situations are often scoffed at and brushed aside. Management is rarely around, my Manger often bragged about how little he's actually at the store due to fishing, hunting, baseball games, and golf tournaments despite the store under performing. Hostile work environments are common place, employees yelling and cussing due to lower moral / high stress is an every day norm. Management simply tells you to "work it out" Equipment is in short supply and high demand due to aging fleet. Sunbelt and blueline is and will quickly pass UR by in market share. Advancement is minimal unless you are mentored, which is hard because no one will do so. Openly told that unless you want to go to outside sales/store management you'll be stagnant (safety and training positions are talked about but no career path) Overall United
ProsGood 401k and benefits
ConsLow pay to duty ratio, poor management, uncaring atmosphere, lack of advancement options.
4.0
Safety Trainer | Richmond, VA | Oct 19, 2018
Tons of Internal Advancement Potential with an Opporunity to work with & learn from the best people in the business.
United Rentals gave me a chance of a lifetime and I took full advantage of it. When we really started to grow the branch year over year they would build a team around us with the numbers I would project. Soon it was a reality and we started growing fast. Management is great from top to bottom and they always made sure you’re in an environment that you can excel in. United also has the BEST professionals working for them in each industry we support so that our Sales Reps are on it when speaking with our customers designing these elaborate shoring systems. If I showed United I had the ability to become a Trainer, they helped me become a Certified Trainer for OSHA Classes Competent Person Trench Safety & Confined Space Entry teaching me further how to sell any business thru education to develop the customers’ needs for your services. I even became a Installer for our larger engineered systems so I could identify the problems and issues we encountered with each system making my next install and design better than the last one. We also had the ability to work One on One with Temporary Shoring Design PE's & Structural PE Engineers in House as well as One External Engineer for the field. Gave me a wonderful platform to constantly practice my public speaking skills by Teaching thousands of Individuals about the Laws surrounding Excavation Safety and Confined Space Entry.
ProsGreat Benefits Package, 401k Matched, Labtop, Company Truck, Cell Phone, Hot Spot, Tools, Meals
Consnot concerned about what a sales rep acheieves, Made it very difficult to advance into a different role, Always on Call 2 4 7
1.0
Service Technician | Pittsburgh, PA | Feb 4, 2019
Bad management / Low pay for work load / Bad environment
The company, despite doing well, seems to be permanently understaffed. As a tech, expect to also be an equipment associate, and whatever else they ask of you. I had to do the unloading, checking in, fueling, inspection, equipment triaging, towing, yard work, full service, loadbanking, washing, paperwork, and finally loading onto another truck to be taken away and somehow that still wasn't enough at only $16/hr. My branch manager was MIA for 2-3 days per week, and when he was there he was buying lunches on the company's dime. Of course, thats fine until they cut all of the shop tech's overtime down to 1 or 2 hours a week indefinitely to make up for the extravagant spending. sales guys love to rent generators out that haven't even been looked at yet and management doesn't care. It becomes your responsibility to make sure the generator is good to go, sometimes with only an hour or so notice. Rules change every day, and managers will harass you to be able to inspect and service generators in less than 18 minutes regardless of how many times you are forced to stop and switch to a new task because of the lack of employees. safety PPE is nonexistent unless corporate management is there and diesel generators and heaters are run in the shop during winter time, sometimes for hours, with the shop doors closed and no ventilation. make sure that if you are told to deviate from the rules you get it in writing, otherwise when it comes back to bite them they will point the finger at you. saf
Prosexperience, company phone, free lunches
Conscutthroat, no communication, ridiculous ammount of responsibility for garbage pay
2.0
Driver | Louisiana | Aug 20, 2020
Good company wrong management
This company has potential to be a great place but , the good ole boy who ya know network is strong here pointless positions are created for friends and buddies SAMS NAMs etc. these positions are pointless and over paid for college buddies and friends of friends they take money from the companies bottom line employees mechanics , drivers , operations positions etc. this is a prime example of what happens when sales ppl have majority control and all the pull within a company. If they would re-evaluate these positions and put that money into hiring and keeping good bottom line personal along with getting rid of these really off the wall ways of doing things and making everything a metric and spending a dollar to save a dime this company would do a lot better ***news flash corporate these branches with really good numbers are fudging the numbers because those numbers you push for the most part will never happen***** stop putting your sales ppl over everyone else , stop letting ppl with pull hire their buddies for 100k a year positions that mean nothing , use some common sense and stop spending stupid amounts of money on pointless ideas. This company has completely abandoned their hourly workers and has placed ridiculous amounts of stress on their middle management for a monster they created. With their o/t cuts and lies throughout the whole pandemic
ProsJob security, paid holidays, good benefits packages, always looking to grow
ConsLowest pay in industry, oldest fleet in industry, company will cut overtime in favor of sponsorships of sporting events, unrealistic goals by management, no gratitude under current management
5.0
Inside Sales Specialist (m/w/d) | Deutschland | Aug 8, 2017
Bewertung BakerCorp
BakerCorp liegt großen Wert auf Sicherheit und hat mir dies vom ersten Tag an vermittelt. Die Einarbeitungsphase war sehr umfangreich und ich finde es wirklich bemerkenswert, wieviel Zeit in mich als Mitarbeiterin investiert wurde. Die Aufforderung soviele Fragen zu stellen, wie ich möchte und die Hilfsbereitschaft der Kollegen und Vorgesetzten fand ich aussergewöhnlich. Trotz meiner Branchenfremdheit wurde es mir leicht gemacht, ein Verständnis für das Geschäft zu erlangen. In regelmäßigen Abständen stattfindende Schulungen und Trainings helfen mir dabei, mein Wissen auszubauen. Der Arbeitstag gestaltet sich sehr abwechslungsreich und kein Tag gleicht dem anderen- was sehr schön ist. Am besten gefällt mir (rein beruflich betrachtet) die Vielfalt an Tätigkeiten- dadurch kommt nie das Gefühl der Monotonie auf und es ergeben sich immer wieder Situationen, in denen ich vor neuen Herausforderungen stehe- denen ich mich wirklich gerne stelle. Zwischenmenschlich betrachtet finde ich es schön und wichtig, dass das Management immer ein offenes Ohr hat- auch für persönliche Dinge. Es gab noch nie eine Situation, in der ich das Gefühl hatte, dass mein Anliegen kein Gehör findet. Ebenfalls bemerkenswert finde ich, dass sich die Arbeitskollegen abteilungsübergreifend gut verstehen- die Menschen, die bei BakerCorp arbeiten sind alle sehr verschieden und ich denke, dass genau dieser Mix es macht! Ein unbefristeter Arbeitsvertrag und ein leistungsgerechtes Gehalt sin

Questions and answers about United Rentals, Inc.

How did you get your first interview at United Rentals?
Asked Nov 10, 2018
Applied online
Answered Mar 29, 2022
From a friend
Answered Aug 12, 2021
How is feedback from management delivered at United Rentals?
Asked Feb 18, 2019
With severance pay and a boot out the door
Answered Aug 13, 2021
Not good at all only sales and managment are in the loop
Answered Jan 29, 2021
What was the most challenging part of your role at United Rentals?
Asked Feb 18, 2019
The different work sites and locations had so many different policy's and procedures, all the paperwork slowed down the delivery and pick up times.
Answered Feb 11, 2022
Having safety driven down your throat yet safety not worried about if equipment needs to go out on rent
Answered Nov 28, 2020
Does United Rentals require background check?
Asked Nov 16, 2018
Yes they do but at some they also need a drug test to
Answered Jan 29, 2021
Yes. Extensive.
Answered Oct 11, 2020
What is the work environment and culture like at United Rentals?
Asked Apr 23, 2017
Your dirt on the bottom of the management and sales shoes
Answered Jan 29, 2021
Toxic , if your not management or sales
Answered Nov 28, 2020