assistant store manager

gérant

front end associate

co-manager

sales associate

 Guess

A typical day at work requires me to read emails sent by corporate. I then execute any actionable email that is required. Actionable emails can be anything from an item reprice, a promotion change, or any visual merchandising deliveries we should be expecting to see. I then review the previous day's scorecard to see how much the store made in total sales and where our opportunities lie in making more money. I am personally in charge of the YC (young contemporary) department at guess also known as the women's department. This is 52% of the business at guess. So in addition to looking at the total stores sales I put more focus on this departments sales as a whole and break it down into sub-departments as well such as knits, dresses, woven, sweaters etc,. Depending on my results I may be required to make a visual changes on the placement of merchandise or drive a certain sup department through communication with co-managers or employees. For the majority of my day I sell my heart out. In addition to monitoring my own sales I also coach the sales associates hourly on their sales and also shadow their selling techniques to help continuously elevate them. 

I am apart of the management team at guess. Our management team is very sales driven. We continuously motivate and train our associates to become the best version of them at work. This will ultimately translate to them becoming the better version of them outside of work as well. Our district manager is well connected as well. He has amazing energy and has the ability to constantly engage us. We work for each other that is what helps the business grow and develop stronger. 

My employees are family to me. They have so much respect for me and our management team. They are willing to do anything to help me in any way at any given time. Their excitement of my presence is what constantly drives me to become even better and stronger for them and keep them constantly engaged and motivated. 

The hardest part of my job is definitely the long and unpredictable hours. As a manager I am basically on call at any given time. I also have to volunteer a lot of over time hours to help elevate the business. With the pay rate for this job title it can be difficult at times to stay motivated but most of the times push myself to overcome this. I definitely think someone in my position should be offered more compensation for the work that is being put in.

The most enjoyable part of my job is working with my team/family. We have so much love for each other its a joy to be around them. In hard times we are always their for each other. I also enjoy having healthy competitions with them and challenging myself daily to develop better ways to manage and engage my team.

A typical day at work involved reviewing ones daily, weekly, and monthly sales in order to properly reach sales goals for the month. Cleaning and maintaining the sales floor for a clean and upper class sales environment (dusting, folding, placing product based on store standard, cleaning windows/mirrors, sizing and spacing). I was trained for the denim specialist program which involved training staff of denim knowledge, working out monthly goals per day for a more realistic sales goal for staff and merchandising clothing. I was also familiarized with clientelling, placing product transfers, clothing replenishment, "flips" (placing new product on the sales floor) and creating window displays. I learned a great deal regarding loss prevention, top sellers, how to maintain consistent sales and the importance of motivation and time management. 

The hardest part the the job was maintaining consistent sales, sales associates were required to maintain a $200 sales per hour for the hours worked. This included after store hours for flips, tasking, merchandising and properly closing the store. I also found it hard doing shift work for it through off meal times, and standing for long hours in the required dress code footwear began to affect my body. 

Management didn't place importance on employee satisfaction, focused on training long term staff (members of management) not sales associates. Many sales goals expected from management were unreasonable based on the level of traffic that day. 

I started off as a sales associate and was promoted to assistant manager within the first year. I've been with this company for 3 years. My role was to train new coming employees, deal with returns and deposits, opening and closing the store, paper work, and basically managing the store when the manager is not around. 

a typical day at work would be opening the store, giving great customer service to our clients, trying to sell them our merchandise. Also cleaning, doing stock when received and learning about upcoming product.

I've definitely learnt a lot starting off as a sales associate to an assistant manager. I learned the culture of the company and how it grew so big in just 30 years. Learning terms i've never heard of before such as conversion and SPH which stands for sales per hour.

I was part of management team and i would say i loved my team. We all looked out for each other and helped each other out when needed. Lots of laughs and lots of lectures and learning together.

The hardest part of the job is definitely coaching the sales associates. Letting them know they have to do better next week and think of better ways to sell to help with their flaws

The most enjoyable part of the job is getting to know all sorts of different people. Also getting new merchandise and building a family with the employees.

I started this position while I was in university. I was a lead cashier. Within two weeks on the job, I was asked to start training new hires on cash. There are lots of protocols to address while on cash; addressing the customers in front of you and in your zone (front coverage), greeting customers 20 seconds upon entering, answering the phone, completing quick and efficient transactions, and ensuring cleanliness on cash and in zone. I learned that if you lead by example (others seeing what you do), that is a form of motivation. You learn to speak to both associates and customers (everything is a trial and error, no one is perfect on the first time around). Time management is extremely important to making the most of the business and the day. Following up with both staff and customers ensures productivity and loss prevention. The culture at work may be good, but the managers need to be consistent with professionalism and stop gossip before it spreads like wildfire and there is chaos in the workplace affecting the team and business. The hardest part of the job is recovery and cleaning at the end of the night when closes may take two to three hours. However the most enjoyable will be seeing new faces everyday (from customers) and helping them find what they are looking for. And secondly the work team that we have, people from all different backgrounds (age, culture/ethnicity, religions), getting to know one another and working together.

This was a fun part-time job but had to quit because you were not allowed to switch shifts without District Manager approval which made no sense to me. I needed more flexibility since I had school. Also you cannot take more than 2 weeks off at a time, but managers let other managers bend this rule. While management was getting free clothes and shoes from the company, I was doing all of the cleaning (in-depth the whole store), stock replenishment, steaming clothes all alone while also running around helping customers to make sales all to be paid minimum wage. Managers stand at the computer while you run around doing everything yourself. You are asked for sales every hour even if no customers walked in and always feel like you should be selling more and pressuring customers to buy. Commission is impossible to get due to high sales goal, and the hours you work while opening and closing the store are counted in the calculation even though the store is closed and you cannot sell. Being paid at min wage and working only PT, I was expected to buy a new collection clothing item every 2 weeks just to wear at work (comes out to roughly $200-$300 a month to keep your job), and this was a new role when a new manager came in.

Factory is very high paced, constantly serving customers, processing stock or working on visual standards.
This is NOT a place to work if you are lazy, do not have a strong work ethic or want a 9 to 5. Holidays and weekends are where the stores make $$ therefore you will always be expected to work these days.
The store team is by far what makes or breaks your experience here. I was lucky in the sense that generally speaking team members were always close therefore the in store vibe with peers was great. There are very high expectations, often unrealistic, by upper management. They expect retail/boutique standards and amazing customer service however do not realize the much higher volume and workload of a factory environment. How the store manager chooses to manage the expectations/info from corporate will very much impact the ambiance in store.
Abundant amount of training tools and info if YOU take the time and have the initiative to find/use them (managers often too busy managing everything else).

A typical day at work consisted of one to one customer interaction. I did many tasks including sales, administrative work (human resources/operations), visual merchandising and serving customers at the register. I learned a great deal about the importance of customer service, and how to improve my people skills. I also learned the importance of communication when working in a team. In retail, the turnover rate is very high, thus keeping a positive attitude and playing a leadership role contributed to a healthy work environment. My co-workers and managers were very friendly and easy to get along with. My managers were a team of 5 people, each with their own strength. Some were better on the sales floor, while others were better at number crunching. My co-workers were always younger, and new to retail, thus I was also responsible for training new employees, making sure they were up to date with the company's policy & procedures and product knowledge. I was their "go-to" co-worker if they had any questions. The most enjoyable part of my job was socializing with customers and the diversity of my job (different tasks). The hardest part of my job was the late night shifts. It was difficult to make it home when I finished my shift at midnight.

At GUESS I learned how to be a stronger leader, by coaching associates and training new ones. Showing them how the stock room works, what goes were, how to scan in boxes and how to fill out the communication binder at the end of every given shift.

The management team was excellent, I worked with a lot of positive people that I got a long with great, and also learned so much from, such as improving my skill in leadership, management, coaching and training employees.
My stock associates were very punctual and had great attitudes when coming to work, especially in such a fast paced enviroment, and time management was key to success, we would get shipments between 10-150 boxes, which we had to try and get done as quickly and efficiently as possible, so it was quite difficult at times and stressful, but with a strong and well built team it got done.

My most enjoyable part of the job was organizing the stock room, im very neat when it comes to that because the back room was basically my home, I made sure boxes were stacked neatly, shoes were in the right boxes and all clothes were sensored and stacked perfectly along with the carton receiving reports filed accordingly.

This WAS a great company with a great culture, That changed around 2010. Poor benefits, unrealistic expectations, no work life balance, bonus structure changed so the expectation tripled but the initiatives did not. Corporate starting at the DMs are unprofessional how they handle issues and promotions are mainly based on favouritism and not performance.  The staff is expected to wear the merchandise but PT staff barely work and are expected to use their salaries to 'be current'. Once had a great culture, great product.  Its cheap quality now and overpriced and you have to ram it down peoples throats. Also many people were terminated and no labour laws followed. For management the pay is better then other companies but this job will consume your life and as much as GUESS promotes 'loyalty' that goes both ways. I watched too many great people leave unnecessarily, the expectation really is no way realistic, if you want to work in a high school environment this is your place!

A typical day at work would involve selling a certain amount of product, translated into dollars, for the store depending on the length of the shift given. Also, to take the initiative to complete tasks around the store in order to maintain a clean and functional work environment for myself as well as everyone around me (this includes customers and co-workers). I enjoy working with all of my co-workers, they are amazing people whom I maintain relationships with outside of work as well. The hardest part of my job is knowing when to end my to-do list for the day. The most enjoyable part of my job would have to be arriving to work and accomplishing company goals with the people I love to be around and just tackling my daily challenges head-on. The environment I work in is very fast paced, challenging and encourages me to be outgoing due to the various types of people I encounter daily. These are the assets which keep me motivated as an individual and are necessary in any work environment I am going to adapt into.

Top Job Titles	Average salary
Assistant store manager 3 salaries reported	$20.44 per hour
Gérant 8 salaries reported	$20.06 per hour
Front end associate 6 salaries reported	$45,000 per year
Co-manager 1 salary reported	$24.50 per hour
Sales associate 1 salary reported	$21.50 per hour

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