dental receptionist

dental hygienist

dental assistant

hygiéniste dentaire

administrator

123Dentist

During my time with the company, I had the opportunity to work alongside many dedicated and capable colleagues. Unfortunately, the overall experience was negatively impacted by ineffective and self-serving leadership.

The regional manager consistently prioritized personal agendas over the well-being and success of the team. Support and guidance were minimal, and decisions often appeared to be driven by ego and control rather than what was best for the business or team. Unfortunately, the partners bought into this approach hook, line, and sinker—seemingly unaware (or unwilling to see) the damage it caused to morale, culture, and retention.

The regional manager brought in an office manager who mirrored her own aggressive and unfeeling approach. With very little management experience or leadership or people  skills. The change led to a noticeable decline in team morale, communication, and overall workplace culture.

While the role itself had potential, the toxic leadership style significantly diminished the overall experience. 


123 Dental, Northern Horizons Innisfil is a face paced dental office. They will fill every 10 minute opening. Management talks about you behind your back and state how you are not worth the rate of pay you get. DA’s openly express they only work with the dentist. You are only allowed to clock in 15 minutes prior to shift and hygiene opens the office. They want you filling out production ledgers to “help you improve your production” while not giving you time to audit charts prior to appointments. You are also expected to spend at least 10 minutes every hour processing instruments. You are expected to clock out 15 minutes after your last client. Clients are moved around at the whim of the front desk so you also have to deal with clients that are upset they are seeing someone new again. Low rate of pay, demand long hours, no extended health benefits but owner/ceo of 123 Dental sends emails about acquiring multi million dollar businesses. No regard for the employee.

A dental assistant plays a vital role in a dental office as they work alongside dentists to ensure proper patient care. These professionals are responsible for various tasks ranging from managing the patient's appointment schedule, sterilizing equipment, and setting up instruments for dental procedures.

One of the standout traits of a competent dental assistant is their attention to detail. They must pay close attention to the dentist's instructions during procedures, ensuring that the right instruments are available, clean, and sterile. Additionally, dental assistants must be able to communicate clearly with both the dentist and patients, putting patients at ease in what can be a stressful environment.

Another important aspect of a dental assistant's role is their ability to multitask effectively. From answering phone calls to updating patient files and handling insurance claims, dental assistants must prioritize their workload throughout the day to ensure the office runs smoothly.

a corp's main goal  is to maximize profit, which as you can imagine is a major conflict with providing care

i left my first one because they went through a different manager every 3-4 mo average, that should speak volume about the culture

i gave them another chance at a different location because I could really use the ext health benefits having a chronic disease

but this time it reinforced why it wasn't worth it: premium was a lot higher AND after a year they openly lamented for a wage freeze when cost of living is consistently record-breaking. I offered some options that could help with overall production but they would not budge. They wish to take all the wins and pass along all the risks; see opening sentence above.  I would rather pay my expenses out of pocket and be happier than to contribute to the growth of a corporation eroding indie practices.

ive been through boom and bust cycles. if you're high demand and help generate considerable revenue, know your worth.


The workplace itself has a lot of positives. The team is supportive, the work is manageable, and the environment is enjoyable when staff are able to focus on their jobs.

Unfortunately, much of that changes when management is involved. There is a strong emphasis on avoiding workplace gossip, yet the behavior displayed by management often seems inconsistent with that message. This creates tension among staff and contributes to unnecessary workplace drama.

Communication is frequently handled in a way that can leave employees feeling discouraged or uncomfortable, sometimes in front of coworkers. Rather than fostering a positive and professional atmosphere, it can create stress and lower morale.

The employees are what make this workplace special. With stronger leadership, more respectful communication, and a greater focus on supporting staff, this could be an excellent place to work.

When 123 takes over a dental clinic the environment becomes toxic as the only thing anyone in management cares about is meeting their quota.  There is no building up of employees, only tearing them down and pointing out each and every mistake.  There is no more team activities or outings, and they clearly don't care whether the employees are happy or not.  I had been at the dental clinic prior to 123 buying it and the difference was night and day.  Employees who used to never complain now talk constantly about finding a different job and getting out.  It's very sad; there are people who have worked there for 10-20 years and they dread going to work.  It's too bad; had 123 ever reached out to the employees they would quickly discover these issues but they don't care.

Management does poor managing. They expect a hygienist to organize an entire office, let patients know why the staff are all different and retain them as a patient, chart with zero training, no other staff help. They just monitor after double booking you and report the time management. It’s wonderful. If you read the employee contract which I wish I did, it states they can basically fire you for no reason at anytime without cause and keep all pay for the duration of your employment. About 9 paragraphs of this on repeat. They yell at you and will replace you with zero warning. You tend to feel used and disregarded after working through a rat race and everything is on fire and you just want to escape.  Would never go back. Happy to leave! 

I worked for a practice who was partnered with 123Dentist and I have never felt so mismanaged by an employer in my entire working career. 

Pros:
- the practice owners were great and so were the team that I worked with. 
- opportunities for advancement is possible. 

Cons: 
- the regional manager who oversaw the practice was simply the most self-centered and untrustworthy person. She  hired a new clinic manager with absolutely no experience in dentistry and made it known that the managers strikingly abysmal attitude towards the team was on purpose. 
- Confidentiality is non-existent. If you are communicating a concern, trust that everyone else will know shortly. 
- No amount of good work is good enough. You will be micromanaged on every aspect of your job. 
- Terrible pay!

I have nothing but good things to say about my office and 123Dentist. It feels like I am a part of one big family. I have been working as an office manager here for the past 8 years and it has been a great place to work.  Our regional manager is very approachable and supportive with whatever issues may arise. She has made it possible to communicate with my fellow office managers under her to share ideas and give/receive support from them. She makes me feel like I am valued and appreciated for the work I do and I like to make sure my staff know that they are as well. I feel that the culture at 123Dentist is how any good company should be; that you work hard, do your job well and have fun while doing it. You will be appreciated for your hard work.

They change rules often, promise something and never follow through, the weekly hours aren't guaranteed.
The office was big with two people doing sterilization and room turnover for 9 operatories. Then, they left only one person doing steri and room turnover for the entire office! I was the only one did her own room turnover and helped at the steri when I could. I did it because I understand how difficult it is for one person. No other team member helped her out in any way.
There is shortage of equipment, and planning the day was extra work. Sometimes, the patient was left in the chair for half an hour just waiting for the equipment to become available.
This kind of working culture attracts toxic people. Healthy people won't survive!
Tons of nonsense and stress!

Top Job Titles	Average salary
Dental receptionist 621 salaries reported	$31.66 per hour
Dental hygienist 271 salaries reported	$54.38 per hour
Dental assistant 223 salaries reported	$29.81 per hour
Hygiéniste dentaire 233 salaries reported	$49.36 per hour
Administrator 57 salaries reported	$26.50 per hour

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