customer service representative

software engineer

operations associate

spécialiste en soutien technique

business support specialist

407 ETR Concession Company

The first thing you will notice about 407 ETR is their charter values. They want you to think, the moment you walk in the door, that you are going to be a valued employee.

However, after you've had a month or two to settle in, management is going to have maximum expectations from you. Do not expect to be recognized for doing a good job here; only a bad job. (By which I mean, you will not hear from management at all until you make a mistake, no matter how big or small.)

In addition to this, just doing the job you were hired for isn't enough. You need to be constantly, (and I do mean constantly), evolving every little thing you do or you will be reprimanded for it.

A majority of the people working here have never left 407, or have been involved with 407 for so long that they don't remember what it's like to work in any other place. If you don't match their ideals of how to run the place, you will almost certainly become an outsider. They are not interested in doing things any way other than what they're currently doing. There's a very big "old boy's club" mentality, including rivalries that go back several years with other departments, and/or managers.

If you are a person looking for a management/leadership opportunity, do yourself a favour and look elsewhere.


The only position I would recommend anyone apply to is the entry-level CSR position as it is unionized. Any kind of leadership position above this is not unionized, and you will be treated poorly eventually.

The company changes your schedule whenever they feel like it and they have us working until 11 pm during the week and starting at 8 am on the weekends. If you have plans on the weekends with family or a wedding to go to for example, they don't even care to give you time off for it. You have to either miss out on your plans or call in sick without pay. If you have a medical appointment, they wont even give you time off for it. There is a lot of favoritism in this company and they will give you time off if they really like you among other things they will do for you if they like you. They bend the rules for certain people and not for others. There is also a lot of illegal things that go on in this company, for instance they have a union and the union wont help the employees but instead helps the company get away with whatever they want and they don't fight for our rights at all. We should have a union rep on every shift but that doesn't happen for us and there should always be someone who is CPR trained on all shifts with a large amount of workers and there isn't for us which is really scary if something happened to us while we are working. The pay is great but the overall experience of working here is awful and depressing. Most of us feel undervalued working here.

This place is stressful. Management is constantly changing because they have unrealistic goals to meet and they dont train the new managers properly to assist in the role. They claime to want to help you succeed and are always there to assist but in reality it's a lie. Be warned this is a highly stressful environment to work at and the money isn't even worth the verbal abuse you receive daily from the customers who call in. This organization has no loyalty to it's employees, they treat them like just a number and only the higher management get recognition for a job well done in stressing their workers to achieve their numbers. Unless you are a yes sir kind of person don't bother applying.

There seem to be a big segregation with the leadership group and the people that report to them. The culture is very poor as they have the same people making all the rules with limited career advancement. It is a union environment and you can feel the negativity from the people who are under this. The turn around is very high  and there is no stucture in each department. The system and platform is always down which effects your daily performance. The leadership team needs to change as it is always the same people within a pool that call the shots. Too many cons vs pros. The only pro is that the shift is 830 to 430 and you get free 407 but you have to pay the tax which adds up at end of year.

Please consider these things before you apply:

-Very high turn over rate for this position
-Over work you for straight 12 hours with cameras facing you in the truck
-You will be picking up dead animals every day off highway
-You may be bitten by tics (they don't tell you this in interview)
-Micro mange you and track you on Gps (call you many times )
-you will pick up road animal like weasels and snakes and fill truck to the Brim at the back
-No time with family will be lonely working bronte exit and touch toes for back pain to stretch it out wide.
-Dispatch has trouble communicating 

The Project Management assignment was very challenging and very rewarding as well.  I had autonomy to make decisions and influence change to shape and drive results.  My input was respected for the most part, team members were collaborative and willing to work together to achieve broader organizational goals.   Challenges were typical of working in an unionized environment as well as the usual disconnects between operations and non-operational teams.

Typical day at work was very busy.  Apart from my team mates who were awesome in every aspect the management team was very say one thing and do another. 

Leadership style by the manager who was hired when I worked there was professional  and although appeared clear but really wasn't in the end. 

Good place to work overall however company does what they see fit without any real explanation.

I was hired on a 12-month contract. I really enjoyed my team and my team manager. I learned a lot and would have loved to stay on but as I was covering a maternity leave I was not able to stay on. I appreciate the knowledge that I gained while working as an advocate level 1 in The Office of The President. The company as a whole was very welcoming and I felt that the organization took care of its employees. I would recommend 407ETR as an employer.

its not what you know,  who you know is very important.  Stay away from politics..
Also. Job security is not a thing for this place, no perks for working at 407. Co workers are nice but everyone is complaining about their amount of work and what they get paid.

Log onto the queue and make sure that you are available to take calls

Customer service this was the basis of my experience

The team there was a great bunch to work with.  Made some long term relationships there. 

There is not one thing I can say was hard about that job 

Most enjoyable part of the job was the team that I worked with

Top Job Titles	Average salary
Customer service representative 1 salary reported	$77,500 per year
Software engineer 1 salary reported	$120,000 per year
Operations associate 5 salaries reported	$74,000 per year
Spécialiste en soutien technique 3 salaries reported	$30.00 per hour
Business support specialist 4 salaries reported	$59,125 per year

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