security guard

loss prevention director

ARC Protection Corp.

There are already about 16 reviews on Indeed about ARC and how terrible of a company they are to work for and how terrible the people are that run it. So I'm not going to type on for ages about that because these other reviews have hit every nail on the head when it comes to this company. 

However, I will explain to you why such a numerous amount of bad reviews appeared in a short period of time, mainly from current employees who are sick and tired of the disrespect, verbal abuse, flat out stupidity of the "admin staff".

When the first review on indeed came up the Chief Operator of Directions sent a text message out to all staff members stating "I'm sure you have all seen the review on indeed, we can't delete it so lets just kill it with good reviews." 

Well that hilariously blew up in his face.

All these reviews on indeed were put up nearly immediately after the Manager sent out such a ridiculous request to employees that have been continuously over worked, lied to, threatened, and mentally and verbally harassed by "management". ARC treats its employees like pawns in chess game, and has revolving doors of handlers that get hired on and then are gone with in 6 - 12 months, sometimes 6 - 12 weeks!

So when you read these negative reviews, keep in mind these are people who are still with the company and are literally warning you to STAY AWAY. 

Why are they with the company if it's so terrible you ask?

That's because many handlers who work for ARC 
A) have moved to the lower mainland specifically to work for ARC and would be homeless out on the street if they quit with no job lined up to go to.

B) Most handlers love their dogs too much to surrender them back to the company, the bonds are very tight. 

The sick and twisted thing is, is that the Management knows this and they hold it over your head, threatening your job, flaunting the fact you won't make money like this anywhere else. The money is good, yes that is true. One thing this job makes you realise though is that money isn't worth getting constantly treated like trash, especially from people who are Law Enforcement rejects; there's a reason why these people are career security guards, they lack the skills to interact with other people in a non-confrontational way.

As for the reviews that are 5 stars saying all positives about the company - everyone can see right through those and know those reviews came from upper management trying to save face. 

This is a warning for anyone who applies to ARC, you will be paid well, you will get a nice dog - however, say goodbye to your personal life, say goodbye to a normal sleep pattern, be ready to work permanent grave yard shifts 5pm - 5am ALONE, for 5 - 6 days a week, and say goodbye to ANY expectations of a professional and respectful work culture. This company is an HR nightmare.

This is by far one of the most stressful jobs out there due to the culture and environment being made toxic by the superviosrs and management. They've taken a simple and fun job and made it a nightmare of a job. If your looking to get bullied and lied to on a day daily basis you’ll love working here. They constantly threaten to fire you, if you sign the contract they try holding it like a gun to your head, this is how insanely warped their thinking is, It literally says you can be fired for no reason and without cause. For example one employee not on probation was fired via email without notice or cause, management justification said he was unhappy with his job so we are terminating your employment. But all the staff know they were just asking questions and sticking up for their own rights, that is what got them really fired. The job has long hours and whatever little free time off you have you'll be running company errands and paying for your own gas in a company vehicle. You can make decent money with the long hours and OT but what’s the point if your paying for company expenses out of your own pocket, you end up making the same elsewhere but at least elsewhere you would have a life outside of work. Be prepared for being sent to mandatory training on your single day off and being paid minimum wage for trainging hours $13-15/hr, you’ll be literally paying to go to work by the time you deduct gas minus from your training wage your in the negative and all this on your single day off. I must say arc and it’s management staff sure found an effective way to make their employees suffer and than expect you to smile and just take it because they have a gun being held to the entire staffs heads, say a single complaint and fight for yourself or your rights and you’ll be fired immediately. It’s definitely one the all time worst employers ever, the company needs a major overhaul of its supervisors and management staff. Anyone with a position of authority gives you attitude, majority of the time your being bullied and talked down and even straight up yelled at. Even over a honest question asked can get you the most unprofessional response. I am shocked how this place even still has staff working for them. The turnover is huge and is worse than Wendy’s or McDonalds. I’ve never seen a company run so poorly. If their client was to catch any of sign of the mistreatment of its staff I’m sure they would drop them as a contract provider and sign some much larger security firm. If you desperately need a job find it elsewhere because in a matter of a week or two you’ll see what people are saying is true, your better off working for any and I mean any other security company.

I want to thank all our current and former employees who have posted messages to this site. As a management group we recognized that there were areas that needed improvement. We conducted a full service review as well as employee interviews personally conducted by myself and the CEO. As a result of these interviews we classified the issues into two categories. Namely communications and resourcing. Both contributed to a work life imbalance for staff and some of the managers. I feel it fair that I share with all of you the numerous strategies to improve communications, work life balance, career paths, and resource plans. 
We have;
•	Hired more staff
•	Purchased more dogs and vehicles to field more resources to eliminate people having to work extra shifts
•	Created a career path for all staff with accelerated training
•	Introduced training for Team Leads, Supervisors, and Managers
•	Increased face to face communications via “Tail Gate” sessions designed to allow staff input and exchange of ideas
•	Rented a residence to facilitate world class training with accepted national expert trainers with full on site equipment
•	University accredited courses for all staff in the area of supervision and communications
•	Created a group chat for daily exchange of current affairs
•	Bilateral employee reviews with a 360 nexus
•	JOHS Committee  facilitated by staff to reduce safety concerns and improve staff input
•	We hired more support staff that look after your administrative needs and logistical matters, including taking your dog to the vet, and your car for service
•	I personally have provided guidance and assistance in relation to staff grievances
In addition to this we supply you with a beautiful well trained and supported dog, the best uniforms and equipment for the job, a vehicle, and all the training needed that exceeds industry standards. We also pay at the highest rates in the industry. I don’t know of any other company that does what we do in support of our valued staff. 
So yes we had some issues a while back. But I think you can see, we have been busy and myself and the CEO are proud of what all current staff have created
Signed,

President 
ARC Protection Corp

-Extremely bad management. Upper management would rather turn a blind eye than deal with the problem at hand.

-They do NOT care about your personal well being. If you are sick you will get the whole "I know you're faking" attitude.

-Two supervisors are by far the two WORST supervisors I have ever had. Both love to contradict each other and give you a lecture when you do something. Or they end up claiming "I never said that" when there is physical proof of them saying it. It doesn't just stop at the site supervisors though it stems all the way up the ladder. These guys claim to have experience in law enforcement but they act like children who got rejected and is now taking a security job extremely serious. This is a security guard position quit thinking that you are a police sergeant, you don't deserve respect when you treat people like absolute trash.

Before getting hired, ARC looked promising. It sounded like it was full of opportunities, management made it seem like it was a good opportunity. Man, was I wrong. While working here I found ARC to be garbage. 
The only reason why ARC deserves 1 star is because of the relationship you build with your K9 besides that it would be 0. Management is garbage and doesn't know how to talk/communicate with staff. They hired a bunch of people, some even having to move to B.C from other provinces to only find out A LOT of people are going to be out of jobs, some even only working for a week to a couple of months. The CEO tried to reassure staff that they would have jobs but basically lied. ARC is very un-organized, they don't care about their workers. No wonder why ARC has such a high turn over rate.

Many of us in the security industry have had the misfortune of working for many security firms. The industry has high turnover. After 18 years in the industry I can say that ARC is the best firm I have ever worked for. Very organized and professional and on the technological cutting edge. 

The only down side is that the Work\Life Balance is non-existent for all management staff and many guards because the work is plentiful.  That being said, the co-workers are great and so work doesn't always feel like work and management really does make an effort to take care of all staff as much as possible.

Management/supervisor is very toxic and eventually they will hate all their employees on the very small mistakes made. 

Not how management should be. Not very flexible either and won't give you days off unless you take a shift in return when asked. 

Management from office will pretty much threaten to fire you if you repeat that first small mistake you made. 

CEO/Board will speak to management/supervisor and give them a good correction like training a canine. However over time they get out of line and start barking and disrespecting their own employees again. Of course employees hate going over management head, therefore they just quit. 

Don't waste your time with this company.

This security company has grown steadily over the years to become a contender with the larger firms. 

Their staff are professionals and dedicated, the uniforms are unique, the equipment utilized is new and up to date and the reporting is second to none.

I have moved on in my career, but would recommend this company to any one seeking employment within the security industry, and to any business seeking a professional security provider.

Currently a K9 handler and working with ARC has been nothing but a positive experience for me. Management is very supportive and is always there for you. Nice company vehicles, above average & competitive industry handler wages, premium benefits, very professional looking uniforms, K9 team training by their very experienced in-house trainers, and much more. overall a great work environment as long as you work hard and take the job seriously. Would definitely recommend working for this company!

This is not somewhere you want to work at. They do not treat the employees like people, you're worked like a dog to the point of collapsing or quitting. Management is just terrible unable to properly speak to you, unorganized and all over the place. Supervisors think that they are all knowing and belittle the employees. Iv never been spoken to with such disrespect from a supervisor, cursing at you while off on your personal phone.Environment is horrible, really no breaks while working. I don't understand how this company is still running. Overall stay clear, and anyone still there get out.

Top Job Titles	Average salary
Security guard 10 salaries reported	$19.15 per hour
Loss prevention director 1 salary reported	$18.00 per hour

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