agent de voyage

service à la clientèle

chef d'équipe

expert en sinistre

commis à la facturation

Monday morning I was in a meeting. Where the objectives of the next week is addressed.
Monday afternoon i left the office and I was doing calls to customers.
The rest of the week I organized myself my schedule my appointment, called my customers and looking for new customers everyday, professionals and individuals.

This job allowed me to learn a lot about myself, my listening skills, organization, and determination to attention to my punctuality.

I worked as a team to help each other on Monday, and the rest of the week I was working alone. I had to make sure I fulfill my goals with the boss. The team was young and vibrant, a very good group atmosphere.

The hardest part was to find a rhythm of life between family and work, time and professional person because it required a lot of hours (about 12 days each)

But this work has allowed me to gain confidence, maturity and remains my greatest experience.

I’ loved working for AXA and only left because I moved to a Country/City that doesn’t have an AXA office.  I found all co- workers to be friendly and helpful.  The job was so satisfying as you had a hand in helping people when they needed help. Work-home balance for me was the successful in work condensed shifts (a little less pay but worth it for me) benefits, life insurance and pension all a must have and very useful for all.  Pay could have been better but is so much better then where I am now.  The only downside for me was having to “prove yourself” with monthly call reviews and annual reviews.  If you’re not good at promoting yourself you’ll have trouble advancing within the company. 

The process began with two weeks of paid formal training. Once training was completed I would arrive at work and immediately turn on the phone and expect calls. I worked within a group of 12 other handlers, whom all went through training with me and we all did the same job. I would typically take about 20 calls a day and would have to log in the call, register the claim and provide relevant direction to the customer. The workplace was a relaxed business environment and so was not a super stressful space but one where work and diligence is expected. I was only there for the summer before I went back to Uni and I really valued the experience and I'd recommend it to anyone.

AXA insurance has been a fantastic work experience for me. Everyone is empowered to do their job well without being micro managed. This is a great environment to work in. Everyone is a team player and support each other on a daily basis. You can't ask for a better environment. The hardest part of this job is when the last day comes as AXA was bought out by INTACT Insurance. The most enjoyable part of this job was the trust by management for the team to get things done and we did.

I will miss working for AXA Insurance when the time comes.

Although AXA PPP healthcare is part of a global company, the work ethics are second to none. The staff are taught that the care of the customer is very firmly the most important thing and it's not unusual that a member of staff will go above and beyond what is generally considered good service. 
The company ensures that the staff are also cared for properly with many support programmes available, both physical and mental wellbeing. AXA PPP healthcare is in the forefront of developing a better and better holistic approach to a person's wellbeing.

AXA Assistance Canada was a great company until the new VP and the new HR Director took over in 2017 with a French culture not applicable in Canada. They both have no consideration for employees and live in another world (Fordism like in the 70s). Corporate clients and employees are dissatisfied and the company will not last long if the Management does not change. They are ruthless, do not pay well and are cold as Ice. The VP nickname is "The ice queen". It is a shame as it was a great company to work for.

Overall great experience. Very understanding supervisors. Through my experience with Axa I learned how to approach clients in various ways in order to reach some goals. Sometimes our supervisors would conduct contests in various creative manners as incentive. These had as an effect to pump the team's drive and strengthen the team spirit.

Great work atmosphere.The people were great. Every broker interaction was different.It was rewarding to work with brokers who
respected your decisions.It was sometimes challenging when a broker did not accept your decision on a risk. Overall, a great experience at this company.

Management need to respect the staff, ask about their mental health instead of concentrating on SLA. 

People have left one by one to different companies for better pay and most importantly being respected. 

Low pay, very low pay. 

I loved working for Axa Assistance Canada. Every day there was a new challenge. great team to work with as well. lots of chances for advancement.

Top Job Titles	Average salary
Agent de voyage 2 salaries reported	$23.55 per hour
Service à la clientèle 3 salaries reported	$18.67 per hour
Chef d'équipe 3 salaries reported	$68,500 per year
Expert en sinistre 1 salary reported	$58,558 per year
Commis à la facturation 2 salaries reported	$40,000 per year

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