brand representative

sales representative

Abercrombie & Fitch

We have four managers in total and each manager is responsible for floor supervising for certain time frame within a day. Floor supervising includes zoning associates to designated area to cover the floor with great customer service, making sure every customer is being greeted and assisted, and lastly making sure the salesfloor is shoppable and visual merchandising is in good shape. As an assistant manager at the store, I needed to respond quickly to incidents that happened and solved them in a calm and professional manner. I needed to leave sign-offs to my District Manager every time I opened/closed the store, notifying him on how we did for business and how we have managed hours and what we could have done to increase sales. The hardest part of the job was to ensure part-times associates are constantly showing up for their shifts as they were only high school students with exams and assignments to work on. I enjoyed working at Abercombie overall as I have learnt a lot not only when I was a Manager in Training, but also my leadership and management skills have greatly improved throughout. Also, our senior would write out a career development plan with me every 6 months to ensure our hard work was being appreciated and what we could improve on.

To set the context, this was my first job in retail after moving to Canada. The work is hard because you're on your feet for long hours (but this is the case in most retail stores) and constantly moving and arranging the store. 

The good thing is that you get amazing discounts on great quality clothes (5 pieces at 50% off every month & 10 pieces at the end of a quarter) and I personally enjoyed talking to customers and interacting with them. As an introvert and a rather shy person, it really pushed me to overcome my fears, which I appreciate. The management team was also approachable and friendly. They were supportive and encouraging, although they make you work hard. 

I thought the pay was rather low for the amount of work and effort we had to put in as Brand Reps. Most of us were students and obviously there were plenty students willing to work for a low wage, it is what it is. 

Overall, my experience has been positive and I would certainly recommend this to someone who has the confidence to walk up to anyone and talk strike up a conversation. You should also have good communication skills and be willing to work in a fast paced environment where you're constantly tending to customers needs. 

One of the best things about Abercrombie is the fact that you get to meet and work with a lot of cool people who share the same hobbies and interests as you. But other than that, I would say this isn't one of the best jobs you can get as a student (and thats me putting it in a nice way). I didnt learn anything new here but I would say I enhanced my customer service skills while working here due to large volume of complaints you have to deal with everyday while working. Management can be good and can be bad, because of the fact that many managers are always using the company as a stepping stone into their careers and as soon as they find something better they're gone. But generally the management is okay at its best. Co-workers are great and im sure any person can fit right in as soon as they're hired. There isn't anything hard about the job but I would say the hardest thing would be to not get bored of the job within a month of being hired. Most enjoyable part of the job would be the socializing with customers and co-workers.

Although I think they have changed many of their ways since I last worked there (so I don't think what I'm writing applies anymore), it was a pretty cool place to work.

I was a part time employee here, yet they always had hours available for me to work. The down side was that we had to be clean shaved all the time, we had to buy our outfits every few months, from the latest line of clothing, we could only wear chucks or flip flops, and everything had to be folded with a board and size stickered manually. Again, that was back in the day, I'm pretty sure they fixed that.

The worst things were call in shifts. I'm not sure if they still have those, basically, they would schedule you as a "maybe" to work, and you would have to call in a few hours before your shift to see if they needed you. You couldn't make any plans because what if you had to work, yet if they don't need you, it may be too late to make any other plans. Essentially, it resulted in a wasted day half the time.

I have a love hate relationship with this company lol.  The hours were very flexible, so its a great job for students and the employee discount is great. 

I didn't enjoy the high pressure I felt at this job. You have to be on the ball with customers, and you're expected to check in on them every 2 minutes in the fitting rooms. They take themselves wayyyy too seriously that it makes the job overwhelming as a employee. Management was okay despite a few very rude and snooty managers. You can be folding and organizing on the floor all day but as soon as you're seen standing for like 2 seconds, they hound you. You don't work for commission but they make you feel like you do. You have to be constantly upselling and giving your name. 

-A typical day would involve interacting and assisting a vast amount of customers, running fitting rooms, maintaining sales floor, an.d operating customer.
-While in this position I learned how to deal and stay calm with many different situations involving customer satisfaction, how to operate a cash register, and deal with large amounts of money.
-The management at this store is ok but could be better; such as sending employees on break as assigned times and relieving employees from a position when needed.
-My co-workers here are amazing they are comical and helpful people.
-The hardest part of the job would be having customers that aren't fluent in English and get extremely irate when they are not understood.
-The most enjoyable part if the job would be being able to help and assist customers that truly appreciate your help.

a typical day varies quite a bit but the work generally doesnt change you're standardizing greeting customers and making sure everythings done to make sure the customer enjoys their visit and the place is as nice as possible. I didn't learn too much new besides some people are easier to work with then others as i've had other retail jobs before. The management was awesome to a good extent sometimes though they seemed abnormably stubborn or would get mad at you because you were just in the wrong place at the right time. The culture is interesting if you can't stand strong cologne smells i suggest you look elsewhere. The hardest part was probably keeping an eye on all the customers to make sure nothing got stolen. The most enjoyable was probably seeing a customer walk out with a smile.

Abercrombie & Fitch is a great place to work if you’re looking to develop as a leader and gain strong experience in people and operations management. The company invests in its managers with hands-on training, clear processes, and opportunities to take ownership of results.

The culture is fast-paced and performance-driven, which helps you learn quickly and sharpen your skills in communication, team development, and strategic execution. There are also opportunities to move across stores, markets, and even countries if you’re looking for growth.

Like most retail, the hours can be demanding, especially during peak seasons, but the experience you gain in managing multimillion-dollar businesses and diverse teams is invaluable.

Pros: Leadership growth, structured training, global opportunities, dynamic environment
Cons: Retail hours, high pace, performance pressure

Was in charge of the human resources for the store. Every week I wrote a schedule for the 300 managers and employees that we had. I ensured that all weekly updates were scheduled adequately and that payroll was controlled. I created weekly recruiting schedules and followed up with all recruits. I conducted 2 weekly group interviews as well as one weekly group orientation. I ensured all new hire paper work and training were 100% up to date. The hardest part of the job was the short turnovers from shift to shift (working till 3am and then being back to work for 8am). The most enjoyable part of the job was interacting with such a large staff.

A surprisingly well-oiled machine. Perhaps that was mostly attributed to the solid team of managers that worked very well together. The associates were friendly and welcoming; easy to be integrated into the culture and community. 

Hard part of the job was getting good at it. It was easy to pick up the theory behind the training, but learning to multi-task while acknowledging customer needs was certainly a difficult challenge to overcome. 

The most enjoyable part of the job was the first pick/peek of new products and seeing corporate decisions trickle down to the retail level.

Top Job Titles	Average salary
Brand representative 4 salaries reported	$15.38 per hour
Sales representative 1 salary reported	$28.50 per hour

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