recreation assistant

support worker

registered nurse

registered practical nurse

service coordinator

Acclaim Health

I worked here for 5 years as a PSW. The reason I left was because Acclaim froze PSW wages for the past 2 years.  We were not even given the cost of living increase because management said it was not in the budget. But if you look at the sunshine list- upper management and the CEO got yearly raises of 4%. Also there are no benefits package available to PSWs, meaning if you need to go see the dentist or get eye glasses you have to pay for it all out of pocket. 

Inconsistent Hours: When they hire you they will promise to give you regular hours, one week you will have 30 hours, but the next week only 12. It is very hard to pay your bills with this company because the hours fluctuate so much. But they require you to be available to work for a good chunk of the day so this prevents you from seeking out another job. Sometimes they will add or take away clients to your schedule at the last minute which creates chaos.

I think the worst part about working for this company was the bad morale. You can start off being a positive person, but over time this company will break you. The morale is so poor here, most people hate their jobs, management won't even say hello to you if you are a psw because you are considered beneath them. There is also a lot of racism, bullying and harassment present in this company.

Working with the clients was nice, they really appreciated the job we did. I miss the clients I would see each day. But for me the poor morale and unfair treatment by management was why I left.

CONS
*management is not to be trusted -- they look out for themselves 
*lots of double standards among staff (if you need something, make sure you are the right race otherwise don't waste your time)
*managers do not know what they area doing -- there are too many of them sitting in offices pushing papers around, acting important
*no support when you are overwhelmed on your desk even when others are socializing (including the supervisor)
*they are ALWAYS short staffed, requiring you to cover more than one desk (managers will not cover a desk -- they are too high and mighty to do such a thing -- plus they are not trained 
*no breaks --unless you smoke, or need to pray then take as many as you want
*no raises -- except for top management who are on the Sunshine List EVERY year 
*management giving more responsibilities to full-timers who are already overloaded because "there is no room in the budget" to have more staff come in 
*no room for growth 
*no incentives
*many full timers end up going on stress leave (most will end up crying at their desk or in the bathroom many times before the final breaking point) -- again lack of support from management who don't know what they are doing


This is a DIFFICULT job that will crush your spirit. You need a hard exterior, be able to multi-task, be able to handle difficult patients, difficult staff, have an endless supply of patience for the idiocy and hypocrisy amongst managers who do nothing but enjoy exerting their power over their minions.

Don't work here unless you are ready to put your mental health and well being at risk. There is no guidance from the moment you get hired. You get thrown into covering a desk with very little training. They do nothing about staff that don't meet expectations or continue to make mistakes thats why those who are efficent are tired and leaving. If you are good at your job, you get to do other people's job too for same pay. No way to move up in the company. Management will pretend to have a meeting and "hear your concerns" but nothing ever happens after, nothing. There is so much work that everyone can't even take breaks but they will still deduct the breaks from your pay. It is a very unprofessional work environment, they literally announce people who quit or get fired to all staff. You can hear supervisors and managers talk bad about their staff in the office. Blame culture is highly present and zero accountability. You will only ever hear from management if they are blaming you for something. No clear process on how to do the job, new hires are set for failure because of it. Policies are not enforced, they break so many rules regarding PHI.

I enjoy working with a nurturing type of environment for both employees and clients. I also look forward to meeting staff members and giving a helping hand when needed.

Because I am a community RPN, my typical day starts off with calling into the office with the clients I plan on visiting. I organize my visits by the type of care needed for each client. For example if a client is diabetic, I will visit them first. During these nursing visits, I conduct my health assessment and provide as needed care. If I feel the treatment should be changed, I will call the clients doctor as well as the clients Case Manager from CCAC with the change of care. A new plan of care will be created by myself and then I will inform the other nurses about the change. Typically, I will see about 9-10 clients for the day.

The hardest part of the day is driving from one client to another. The most enjoyable part is seeing the clients and lightening up their day.

If you have a good accounting background, you can keep yourself busy.  The training is basically non-existent.  The other co-worker helped whenever they could.  The other members are accountants, no help offered from them.  Do not ask to many questions, it will be held against you.  The pay is awful, but you receive benefits on day one.  They claim they are all about the clients, but you will learn quickly that is not the case.    Enjoyed my co-minion, we were a good team.  If you can go to work, put your head down, and question nothing ...this is the job for you.   The hardest part of the job was seeing how they applied payments etc and didn't care about the clients mental state. And my goodness, the way that upper management talks about the manager etc and doesn't fix anything.  Oh, btw, never go to HR, they will plot your exit as soon as you approach them with an internal issue.  They have many lawyers on speed dial for a reason 

In the home health industry especially, I've learned that "bonding" is key. There are certainly those patients who refuse to even speak but once you get a patient to trust you it helps the patient-caregiver relationship. It opens up communication and then pushes the patient to really listen to you.

I have found that taking time to learn more about the patient, outside of their diagnosis, can be helpful. It puts them at ease and shows them you sincerely care about their well being. Also, I agree eye contact and smiling always helps. This is of course different for all healthcare professionals but this has worked for me



Disagreement can happen in any setting. You can disagree with your neighbor, You can disagree with your boss or initiate a discussion with a coworker over lunch. But, many disagreements occur during client care.

Worked for this company for 6 years. I loved all my clients. However, Acclaim has zero support for their employees. I was always emotionally and physically drained. They give more hours to their favouritsm. Before I quit, I got a call from HR questioning me about something I had nothing to do with and i didnt quit because of that but it that sutuation was reason that gave me a push to quit, best decision i have ever made. For 6 years I have asked them to changed some information that was not suppose to be on my file, but they failed to do so. So, if they fail to listen to you and follow simple instructions, do you think they will care for you as an employer?? I have been calling, leaving voicemail and emails asking for my last 2 paystubs no one from payroll or HR have bothered to get back to me. 

If you're looking to gain experience, this job can be a good stepping stone, but I wouldn’t recommend it for the long run. The clients were amazing, and I rarely had any issues with them, which made the work itself fulfilling. However, the scheduling team was a nightmare no accountability, unprofessional, and difficult to communicate with (except for one person). Management was generally fine, but their hands were tied in a lot of situations. The biggest downside? The pay. It’s absolutely not worth it for the amount of work and stress involved. If you need experience, go for it. If you’re looking for stability and fair compensation, look elsewhere.

I worked for this company for  at least than 5years, very poor, self centered management, they only want to cover themselves... They schedule a staff and don't give them hour, cancels you at same day you're schedule to work, no support in the community, you're can be scheduled to see patients in Georgetown and in Oakville and or Burligton at the same day.. Very low pay , sick calls everyday due to frustration.. If you value your CNO license don't work for this company.. If working in the clinic CCAC policy is to have an RN and RPN during sick calls they leave you alone to see  close to 50 patients all a lone with no lunch or break.. Always shortage of staff, they can't keep any of the good ones

flooding the market with psw that they cannot provide regular work for. sometimes you will get NO work one week & maybe 3-5hours work another week. However they will use you for the weekend work when they need you. They make promises they cannot keep, they offer to pay for your psw course, in return you will sign a one year contract making yourself available for 20 hours a week work (in case they need you which they most often don't) you will NEVER get 20hrs work a week even though you must give the 20hrs a week availability as per your contract. Very misleading!

Top Job Titles	Average salary
Recreation assistant 3 salaries reported	$22.84 per hour
Support worker 2 salaries reported	$22.84 per hour
Registered nurse 21 salaries reported	$37.08 per hour
Registered practical nurse 7 salaries reported	$27.56 per hour
Service coordinator 4 salaries reported	$24.36 per hour

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