housekeeper

night auditor

server

server assistant

pastry cook

Ace Hotel Toronto

What from a beginning looks like a cool authentic hotel with lots of opportunities for growth, is in reality a very toxic place to work. To begin with, the management is not only unprofessional, but also tends to use inappropriate verbiage, explaining later that it was a "joke". They not only leaving you all by yourself in the busiest times, but then also blame you for the tasks you were not able to physically complete because you simply were handling the desk alone the entire shift. On top of that, the compensation is so low for the amount of of responsibilities you have (since the role combines 3 in 1), and even though the provincial minimum wage was increased multiple times throughout my time there, they never tried to keep on track with that and give a little raise to meet the cost of living in Toronto. In addition, they do raise your salary as you complete your 1 year within the company, but do not hope for anything more than an additional dollar per hour (mine was increased by 40 cents only). 
The company also does not seem to be interested in internal growth of its employees at all, no matter how much time you spend with them. Every time I applied for internal opportunities, I've been given the same response that feels like excuse they just made up, as even internal managers hearing that used to say "it makes absolutely no sense". If you do not have any experience in the position you internally applying for, don't even try. They would rather spend their resources looking for someone outside than give you a chance, and a little "polish" if needed. 
Management also seems unable to receive any negative feedback, as they confront you with everything you say about operations.
To conclude with, the food in the staff cafeteria is the worst I've seen in my life. Most of the times it would be only soup (water with defrosted veggies from the bag) and salad (lettuce leafs only). So if you do decide to apply, make sure to bring your food with you. 


Where do I begin??
At first glance, Alder, Ace Hotel, seems like an incredible place to work—a prestigious spot with a Michelin Reputation , promising a high standard of quality and professionalism. It’s like a perfectly ripe apple on the outside, but the moment you step in, you realize it’s rotten to the core.

Working at Ace Hot was one of the most negative work experiences I’ve ever had. Over the past year, I witnessed a level of mistreatment that’s hard to put into words. Management fosters an incredibly toxic environment filled with gaslighting, backstabbing, and favoritism. Managers often gossip about staff, set people up to fail, and show blatant favoritism toward those who "kiss up." There’s no room for genuine growth—just survival.

One of the most significant issues is the high turnover rate, largely due to the toxic management. There's a culture of gaslighting, gossiping, and favoritism, which creates a very uncomfortable workplace. Managers often lack professionalism, and it’s common knowledge among staff that certain managers are engaged in questionable behavior. Constructive feedback is rare; instead, any minor mistakes are blown out of proportion, while good performance goes unacknowledged.

Basic employee needs are overlooked. For example, we often don't have access to potable drinking water—a basic necessity—and only managers have priority. Breaks are rare, and while staff meals are technically provided, they’re prepared without care, seemingly just to check a box.

As for benefits, they’re offered but not in a timely manner. You have to actively apply and stay on top of them to actually receive what you’re entitled to.

There’s no sense of teamwork, no room for growth, and no commitment to employee well-being. This place is a revolving door of unhappy employees, and anyone considering working here should think twice. Overall, my time at Ace Hotel taught me resilience, but I'd caution others to carefully consider if the work culture aligns with their values before joining.

Where do I begin. 

   This workplace is the worst. A typical day includes one where there are no breaks whatsoever. This place used to be so great, but ended up being the worst when certain managers abuse their power to the max. The managers here can act very nice and positive to you in person, but can be shady behind your backs. In terms of workplace culture, it is kinda diverse, but it still doesn’t make up for the treatment of its employees.

   I did learn many things but the one thing I learned the most was that, management is never truly supportive of you. Some male manager in particular is very nit-picky about the littlest things, which obviously does make sense if you want to create high standards in a restaurant. But sometimes he says things in a demeaning way to workers, as if they’re kids. 

   In terms of excuses to call in - scheduling. It never really works out in your favour. You can still be scheduled on a day weeks in advance you tell someone you need to book off. Additionally, even if you follow the right appropriate work protocol calling in sick, you’d still get in trouble because you didn’t show up. Life happens, and life should be something one prioritizes , but to be penalized for something that occurs in one life because you missed a day of work is crazy. It’s just a statement to saying that we’re just numbers not people.

  The employees / coworkers are great, everyone is nice or sweet, that I Atleast know of and met, it’s just management can be again, too much. There needs to be a whole intervention or re-evaluation of the managers working, because their attitudes can be left outside of work.


Working at this hotel can be a truly miserable experience. Not only do you have to deal with the usual challenges of working in the hospitality industry, but you also have to deal with incompetent, unprofessional, and disrespectful managers.

The bad management has created a toxic work environment that is rife with politics, favoritism, and backstabbing. They play favorites, treat certain staff members unfairly, and use their power to intimidate and bully those who speak out or resist their authority. 

The management consistently lies to their staff while outright ignoring valid complaints. The people in charge clearly care more about looking like a fun progressive company than actually being one.

Things that I liked: 
1. Ability to be casual and authentic when interacting with guests. The company promotes it. 
2. Understanding from one of my managers whose open-mindedness and willingness to explore new ways of doing things created a perfect environment for developing my leadership skills. 
3. My colleagues front desk agents.  

Things that made me leave:
1. Wage that isn’t proportional to workload and expectations. 
2. Lack of professionalism, leadership skills and ability to step in when needed in one of my managers. 
3. Dissatisfying results from multiple and continuous conversations with other managers to take actions about the situation described above. 
4. Lack of proper communication between departments that creates chaos at work. 
5. Last minute significant changes in operations without proper preparations. 


I worked at Ace Hotel Toronto as an Assistant Operations Manager starting in September 2025. During my time, I experienced inappropriate behavior from a colleague and comments from the Front Office Manager regarding race that made me uncomfortable, which affected my experience at work.

Training and communication were limited, and management was often unprofessional and unsupportive. HR did not handle staff concerns effectively, leaving issues unresolved. The hotel also has a high turnover rate, reflecting ongoing workplace challenges.

Based on my experience, I would not recommend this workplace for anyone seeking a supportive and respectful environment.


Management has no guidance which in turn trickles down to the lower ranks, after my initial interview process I should have seen the red flags and not accepted the offer. Hourly was decent and the tips were as well though so it made me stick around for a while. But the largest issue is the lack of continuity through out the venues in the building with really no room growth within those venues for staff members. The staff overall in the building are amazing humans but the management requires a lot of training and guidance or perhaps they are pulled in too many directions leaving them feel lost.

Ace Hotel Toronto is a good place to work. Like any business, it has areas where it can continue to improve, but it also has a lot of potential and has grown significantly over the last few years.

The hotel opened only a few years ago, which means there are still opportunities to help shape the culture and processes. For someone looking to build a career in hospitality, there is room for growth and development, especially for those willing to work hard and take on new challenges.

Overall, it is a great environment to learn, grow, and build a long-term career.

Every workplace has its ups and downs. Ace hotel is no different. 

Both management and staff turnover is very high. A lot of bureaucratic bologna to deal with that doesn’t exist at a traditional restaurant. Communication between all departments is poor and often results in scrambling and stress on staff. Decisions that drastically affect staff are not well thought through or communicated. 

Hours are relatively stable. Tips are pooled amongst all staff, therefore earnings are low compared to other restaurants of the same caliber. Easy to request time off. Benefits are good if you qualify. 

Unorganized place to work at. Great environment that is diverse and inviting, however, some employees can be very condescending and disrespectful. If you’re looking for a good tip percent, don’t bother because management never seeks everyone’s opinions and never resolved anything 

Top Job Titles	Average salary
Housekeeper 2 salaries reported	$20.19 per hour
Night auditor 3 salaries reported	$21.15 per hour
Server 6 salaries reported	$17.40 per hour
Server assistant 3 salaries reported	$17.47 per hour
Pastry cook 5 salaries reported	$20.60 per hour

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