Acrodex

Acrodex has launched a new effort in the prairies towards moving into professional services and hardware fulfillment. As this is a new venture much time was spent creating affiliations with vendors, introducing Acrodex as a new entity to existing customers, performing POCs and creating RFPs.  

Efforts were placed towards effectively introducing virtualization and new storage practices.   This in itself was very hard to establish due to having no prairie staff with Enterprise experience beyond software.  When you combine the existing staff which is educated in a completely different technology direction and having no access to hardware for demonstration purposes the task at hand is difficult indeed.  I was only able to address this by creating relationships with hardware and software vendors and from a logical explanation and documentation and sit in person to convince customers of the value and technical expertise Acrodex brought to the table.  Customers I helped and assisted with were fortune 500, crown corporations and the internal staff as it was also my duty to update their knowledge and understanding of current hardware and relevant software offerings.

While working for Acrodex, you dont really have a solid responsibility as a Technical Analyst 1, you will get placed in an over crowded room with too little work space and not enough stations to support how many employees are supposed to be sharing the space. The supervisor for this area has a real issue with not giving a care or the attention needed to provide either the tools, leadership or daily structure a new employee would need to better themselves at getting a routine. Between being in this work space performing warranty/non warranty hardware replacements and hardware diagnostics, youll be sent on the road in a company vehicle with the completed units to drop them off at their destinations or youll be reassigned to a random contract with some company downtown. Thats where the next goof supervisor Aaron comes in. Hes responsible for the outside contracts and assigning you to do them. He will tell you one thing and it will be another. In general youll be poorly informed.
The people youll work with are pretty friendly and helpful and know what their doing so that does save some face.

Acrodex is moving forward as a major player in the Canadian IT landscape.  The majority of the contracts are civic or provincial government contracts.  

Acrodex does give many new immigrants a chance to start in the IT industry and has obtained some loyalty by doing so. Acrodex does not value nor strive to keep good talent and thus in many ways is a revolving door for new people to get some experience and move on.

Acrodex gets many contracts because they're able to underbid other competitors due to the fact that they pay about 20% below market for many positions.  They make good money off of these contracts, but there is little incentive for exceptional work and they don't share the profits with those bringing in the money for the company; also, while they will pay for successfully completed certification exams the courses are all paid for by the employee taking them.  

Acrodex was recently stock acquired by PCM out of the US who also subsequently acquired TigerDirect.

I have been training many new employees at work, I must say I love that at my work place and thanks to my company to give that opportunity to me to help people by teaching them new skills, technologies etc at work.
Worked in a hospital and also different sites, achieved good customer service experience. Dealing with clients, vendors and other staff let me build my confidence to go and fix any issues occurs at work.
Most enjoyable part use to be, when we all had with the co-workers or the teams use to gather/meeting and discuss every task for each other that we could learn many scenarios in life to be better technical specialist and be prepared for upcoming tasks in future.

Great pay, poor management. I was not able to learn anything from anyone. So far behind from technology, management has poor knowledge of technology  when it comes to IT which make it hard and frustrated for new generations to get adapted so quickly, a lots paper work when everything could be done with just few clicks, technical stuff is never asked to get involved with new procedures to improve ways of working. I was just doing the job because I was well paid. Vacation and packaged is good but not for everyone so no everyone does the great job.

Arrive early and leave early avoiding traffic jamps.
Polite people of many countries with the opportunity to know about different cultures.
Enough time for taking three breaks: in the morning, at lunch, in the afternoon.
Nice and big lounge for reading the newspaper or chatting with co workers. 
Meeting rooms with all the facilities.
Seminars at noon with lunch included.
Different activities during the year outside the company, where the employees and employers share.

I worked as IMAC staff and to be honest company is good for a fresh graduate but IMAC management is completely poor!! No support, always have to watch our back!! Insufficient staff, and  this job is like arrive on time, pick up hardwares and leave site for whole day... Not even lunch time...too much stressful job is, I think company should change their standard to make this department better,

Acrodex is best Place to work but just head quarters if you are off site people then everyone will treat you like labourer...

I do recommend job but same time not IMac!!

A typical day at work is to take calls from clients and arrange for techs to go onsite to troubleshoot.
Setup order for the onsite calls.
Find part number for spare parts.
Order parts online from the system manufacturers.
Recieve parts when they arrive in the building.
Assign parts to the orders and arrange the onsite repairs.\
Send defective parts back to the manufacturer .
Close orders and submit claims to manufacturer for warranty work.
Learned the Foundations of ITIL, Health and Safety Committeee certificate,
Co-workers were fun to work with.

I spent several years in technical and mamagement roles with Acrodex and overall loved the teams. The roles were challenging and engaging. The main issue is that the upper managers were not that in touch with the staff and hired managers on hard skills, not soft ones. Those managers did not inspre the staff to grow, they pushed them to meet the numbers. Not through better relationships and knowledge, but through more work. You need leaders to drive a professional team to success.

Beware !!!  Overworked and under paid.  Raises none existent for the constantly increasing work load.
Management very unfair.  Discrimination between different teams and management.
Dealing with rude and abusive clients not worth the money this company offers.  Barely minimum wage.

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