Alpine Access

Alpine access is Ok. They provide you with a computer that you login and remotely access ROGERS WIRELESS and other company servers, though ROGERS is probably their biggest client. If you don't like long hours of sitting in front of your desk being unable to leave for extended periods this is not for you. Full time people have varied shifts (Standard with call center of this nature). The training is long and boring but it's easy money. P/T people can wind up with F/T hours but it's easier on you if you don't like the long shifts. Overtime is almost always available. The down side is you are using your own internet and phone line and when your connection drops due to high latency or high ping, then they try to blame it on your internet provider. You require a private quiet space. Not a good job if you have kids at home screaming and hollering or thumping the walls. The pay is minnimum wage. The upside to this is you could work naked if you wanted to and no-one would look at you weird. You can have all the snacks and junk you want at your desk and no one cares. You have to log into a special chat room at the end of your shift and report what time you started - Ended, what you break times were and if you had any interruptions in service. Getting Tech Pay for down time is nearly impossible, it's always your fault. Team Leads will send you pop up messages that you can't respond to. Help is provided in chat rooms and it can take awhile to get answers. IT's A call Center without all the people in the same room. They do have compettitons and games and some minor incentives. Overall they are alright to work for,

They pay is lousy - Min. Wage. You are always under scrutiny, your stats are always poor and they are always on you to be on the phone. Everyone works from home, they send you a computer to use, but you cannot use it for anything but work. They had some good incentives like "Deal or No Deal" game. You are generally dealing with Cellular Provider Customers, so lots of complaints and denial on behalf of the customers. Worked there for 2 years. If the network goes down, they blame your provider regardless of who the problem is and that's time you won't get paid for. PING on Networks from West to East are high so high frequency of problems and high latency, because servers down east are overloaded. Better to stick to a local Call Center where you can go and not worry about the network dropping out and you get paid regardless. PRO. If you are into that sorta thing, you can sit around naked at work cuz you are at home.

the first of many signs of unfair treatment or the way they try to intimidate you or bait you into doing the kind of job that would stress you out then you need to think to yourself if it is worth it or not. ask yourself would any of the management or team leaders would overcome the same treatment you are be treated, if not then it is time for you to quit. Take some time off by go on an unemployment and if you needed more money applies for social welfare disability to get you on your feet. the lesson here is that you have other options because you don't need to waste your time with any companies that do not treated you fairly or purposely put you in a situation or under someone that wanted you to quit or get fired. also, you get a severance pay if they let you go or you get fired for not meeting their job description.

I absolutely love this Job, unfortunately, I have medical conditions prohibiting me to sit down for any extended periods.
 The Hourly wages are not competitive with the other companies doing the same thing.
  If you have medical conditions make sure you have your own stuff as they do not cover any of it as it is work from home.
 Medical coverage after 6 months with Blue Cross, Perks, but nothing severe, Fast paced.
 You have to make sure your neighbors are quiet while you work as well as if you have 3 children like I do then it can become stressful making the quiet work from home setting not so quiet.
 Management and staff are amazing, the job itself is amazing despite the hourly wage. Min wage as per province.

The hardest part of my job is maintaining call control and the sense of urgency the company requires because some customers are irate due to their services being interrupted and it makes it difficult to work fast enough as you try to get customers off the phone in order to comply with the talk time established by the company.
The best part of working there is that there are people who work alongside you that give you guidance and support such as your teammates.
Management is very tough because Rogers has high standards as to talk time vs. call quality which was an asset in the banking environment.
I learned that I would prefer a job associated with sales then to working in technical support as I don't like being bossy.
A typical day at work is back to back calls about all kinds of cable repair related inquiries and repairs.

When I first started with Alpine, also known as Sykes, they were ok  until things that I could not control started happening, and honestly I wish they had never happened. I look back at the loss I endured, including my job.( which I chose to quit to not waste the trainers time, based on what had happened) It was a tragic death and then my mom died. I kind of had a breakdown following that and now that I am back on my feet and doing good I apparently don't meet the requirements for rehire?

Nice to know that they handle such big accounts and I work directly for one of them, and they were so supportive that Alpine or Sykes a third party, American, can be so heartless and cold. 

By far the worst employer I ever worked for. I would never recommend this employer to ANYONE.

It's an awesome atmosphere, the management is great.
It's your typical Call center style of work, only able to do it from inside your own home.  There is far too much that can go wrong though (in my opinion) If you run into a string of internet problems as I have, you miss days of work until it's corrected and there is no compensation for this. It works against you as far as your "emergency" days go. Which makes perfect sense. The overall use of the programs is very streamlined and easy to use.
Interaction with co-workers is very limited as it is normally a fast paced environment. The most difficult part of the job for me is to stay within their metrics. The most enjoyable part of the job would have to be that there is no physical commute.

I actually love my job. Customers call in about every possible situation and mood. I try to keep a calm tone and I genuinely want to treat a caller the same way I want to be treated.
I am always early and stay late if needed.

Things constantly change. I read up on the updates before I start work and I love sales.
Sales without pressure. Some days there are none but like today I added 4 lines on one account with 4 -3yr contracts.

We always help each other. The coaches are great, They help but also show us so we can find the info we need ourselves.

Hardest part of the job is AHT, something that I have to keep working at.

I jsut love talking to people and find out what they need even when they dont know it yet.

Each and everyday is different, that's one thing I like about the job. Also you never know what type of calls coming in, been with company for over 3+ year. Can't complain about management staff as everyone works as a team, very responsive. Most valuable lesson that I've learn is to have a lot of patient and how to deal with high rate customers. The hardest part would be assisting a senior person who have little clue about technology, up the most important part is having a satisfied customer at the end of each call. The part the keeps me smiling everyday is when I get customers issue is resolved.

I was hired about 6month ago i read the reviews which i now know are positively written by the employees like managers and who ever at the company. The positive reviews are fake. The calls are many and the problems with their programs on your computer makes for a lot of work not being done...and get this you do not get paid because they say it is your fault their software does not work!  You do not get aid if you are not talking ...period...hated this job glad I found another ! But wanted to warn you all because i found the reviews to be fake and that;s not right! Let people know what really those who feel about the company say so.

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