youth worker

family support worker

development manager

youth specialist

finance coordinator

Alta Care Resources

A typical day at work is usually started with someone not knowing how to do their job the day before leaving a trail of chaotic run around or lack of communication leaving for last minute running around to sort out the day. When you bring up the lack of everything- youre usually met with consending questions on what would YOU suggest that we do? Just to give ideas and all of them be criticized before even considering them.  Then its a lot of half-taught practices that they try and use until a client escalates and they hide for dear life or make the situation worse. Supervisors and staff pick favorites between the clients in the home and supervisors and management picks favorites between the staff. 

They do absolutely nothing but let the children sit on technology and not do any form of schooling, even at 11 years old. The kids laugh at the staff because they know that anything they try to do to help these kids with their future is usually met with a "mapping" or disciplinary. Since the kids arent giving any trouble, theyre fine.

They treat the Frontline staff like absolute garbage and expect high quality work and them to have a desire to be there. They are far from "trauma informed" in their daily practices within the homes. It's probably the biggest joke for a company that I have ever encountered and regret ever agreeing to work for them. 
If you get an offer, reject it and hold out for ANYTHING else. It is not worth the stress or anything else this company will put you through. TRUST ME.

I worked in the group care (Dragonfly) program of AltaCare for three years, and quit over two years ago but I still become physically angry thinking about what I witnessed here. The beginning of the work seems fantastic with compeitive wages, comprehensive benefits, and leadership citing all the correct buzz words around being trauma-informed and evidence-based. However these principles deterioriate as it moves down the chain from management to supervisors to frontline staff. As an employee of three years, I was there longer than all group home staff including supervisors because employees could not work in the environment AltaCare created with its complete lack of support. I was put in an unsafe and potentially fatal position after a week of trying to safety plan better with supervisors and in response, was offered "a hug." Specifically, issues revolved around: lowering educational and experience qualifications resulting in employees ill-equpped to work with the high-risk youth being admitted into the program; lack of support from supervisors and management creating an environment where staff had to focus on protecting their jobs rather than youth needs; and a general lack of open, honest communication within the agency on all fronts. I often warn those in my field to avoid AltaCare at all costs, but my heart truly breaks for the children and youth who are not getting the care they deserve. 

Do not work here. Stay away. If you have any sort of moral and ethical compass for your clients you will hate it here because of the policies and decisions being made here preventing you from best ethical practise. Altacare does not care about you or your opinions. They say they will but then they will explain how you’re wrong. Upper management is terrible and incompetent and their decisions negatively affect our clients. Management will ignore your concerns about clients and policy, and then attempt to blame crisis situations on the staff when an avoidable crisis situation occurs if management would have listened in the first place. Group home side is even worse than the CSD side. They are always so understaffed you will be overworked and coerced into roles you were not hired for, and then they expect you to also get your daily duties done while doing that job. If you do not get your daily duties done while doing the job they asked you to for the day they will reprimand you for falling behind. If you are desperate for a job I urge you to hold on and keep hunting because you will not be happy here. All the best. 

Working far more hours than you are told, you will be put in unsafe situations with no support, negative management experiences, and unexperienced coworkers. I started with 8 other people and 5 were gone within a month. It was considered heroic if you made 6 months. Work consisted of lying on reports and faking safety inspections to try and protect your life in the field as the management would burn anyone and everyone to safe the company's reputation. Staff got knocked out and hospitalized semi-regularly. The hardest part was being hung up on by on call after my first time calling as I was told to figure it out myself. I had been teased during training for not showing my back to the youths, and was told it was fine. First week at work my coworker was grabbed from behind for showing her back, and I received a reprimand for not stepping in sooner. If you aren't fired without notice, you will either quit or die. The only long time employees were those who were bitter or clearly had not worked out some trauma related issues of their own.

I gained a lot of experience and learned a lot from working for Alta Care. The supervisors are generally super supportive and very good at what they do. The group homes can be very chaotic and challenging given the field. But the company generally tries to do what they can to make it as bearable as possible. Sometimes they will refuse to remove children that are very damaging and often dangerous to themselves and others, but generally they will make good decisions for the betterment of the kids and the staff.
The pay is good, benefits were standard, and the bonuses were very rewarding.
The company will keep rewarding you for your work and time making you feel appreciated. 

Alta Care has 3 main programs. Each have different growth and advancement ability. There's always something to learn but it can be very stressful at times due to the field challenges especially when working with persons served. We work directly with persons served and in partnership with children services. Some months are more stressful for others and it is very important to learn how to manage stress and burn out. I appreciate the team I work with and we can depend on each other. 

Only good thing about this company is the salary.  Otherwise they'll cover up violence towards staff, no consequences for kids' violent behaviors, and the entire 'care' system is setting up those poor kids for failure.   Entire management needs to be evaluated, their treatment to front line staff is unacceptable.  Treats front line staff as very replaceable, no regard for staff's safety.  If an incident does occur, management turn it in a way that it's the staff's fault.  The good reviews to this company comes from people in management.  

Everyone is really negative from the front line staff all the way up to management. Rather than speak directly to someone about a concern most people complain and talk behind each other’s backs. Very few people are willing to take responsibility for their actions. Because there is a staffing shortage ACR will hire most people who apply and refuse to get rid of any clearly incompetent staff

What is the best part of working at the company?
The front line staff are amazing and made it fun to come to work every day.

What is the most stressful part about working at the company?
Every job has stress, nothing specific to the company.

What is the work environment and culture like at the company?
It was a friendly environment during my employment at the company. 

What is a typical day like for you at the company?
Always changing, lots of different tasks and challenges.

I loved working at Alta Care. Everyone is very supportive and understanding. If you don't click with someone, there's lots of people that want to help you succeed. There is a lot of training they give you when you start and as you continue to work here. There are some ways of doing paperwork that are out dated but overall it was a really great place to work. No job is perfect, but I think Alta Care's support and flexibility with staff is better than you find in other places.

Top Job Titles	Average salary
Youth worker 6 salaries reported	$48,380 per year
Family support worker 4 salaries reported	$50,165 per year
Development manager 1 salary reported	$56,160 per year
Youth specialist 1 salary reported	$56,160 per year
Finance coordinator 1 salary reported	$24.00 per hour

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