Article

Mixed feelings about this company as the company is all over the place. Specializes in making itself look good in front of the media with no real structures.
This is a company that is looking to sell to any potential buyers. Which means employees are head counts - nothing more. There is no logic here but whoever has been here the longest and have "exp." working with the company system are the ones to be trusted.

Hires many young people with mediocre experiences to their respective fields and asks them to do a job that is for entry level. Does a good job building an image to make it look young but the people operating at the top are not any different than any other companies.
Pay is lower than average market with top hierarchy clueless on how to manage/utilize their resources & workforces.

Managers in this company are not leaders: they were there at the right place at the right time to have earned those positions. Not because they have experiences or have achieved something unique in the past.

If you need to make a quick change before making a big move from your current job but would like small cash flow to keep yourself above water (if you can) this is for you. 
Or if you are going to be happy working like a machine with no development in your career or growth, this is for you.

Note:
Don't believe or expect anything they tell you. Company has no expectations from you & neither should you.
Your opinions doesn't matter. Do as you are told.

Started 3 years ago, with a competitive salary, M-F schedule, and bright-eyed employees. Article handled the pandemic terribly, often having company-wide zoom meetings that let us ask questions, but never answering the important ones regarding our compensation and scheduling. They forced multiple departments to start working weekends, and instead of 9-5 I have to work 12-8 every few weeks. No negotiations or exceptions for anyone. Pay used to be competitive but they have not kept up with inflation, nor have the raises been even close to significant enough to matter. Managers either micromanage you or completely ignore you until they have something to get mad at you for. Aamir is a terrible CEO and laid off 15% of the company last year with less than a 24 hour notice. They never compensated for the increased workload and we're still understaffed while he and the rest of senior leadership take pay raises and bonuses for himself every year. 

90% of the reviews are false, employees were paid in cookies to write 5 star reviews, paid in cookies... 

Management will promise false promotions and growth to lead you on to work harder than you should. Promise to promote on results but in reality is based on how well you can brown nose. Office environment is very clique-y, feels a lot like highschool. The benefits are really bad, not much offered on top of the below industry pay, no one complains about it because they hire young people with no idea of what a real benefits package is. They conducted a pulse check on the company and no one was happy with company direction or how under-valued the employees are, this company makes a ton of money but wont invest in employees.

Great place if you have no ambitions and enjoy being a cog in the wheel.

Article makes a great first impression but fails to deliver on many of its promises such as growth within and cross-training possibilities. One of the core principles of Article is "be direct." This appears to be entirely lip service from management as there seems to be a level of secrecy and even petty office gossip by some of the lower management team. Logistic lower management team members are often trying so hard to be noticed (by upper management) and jockeying for positions at the cost of other team members. Personally, I really believed in Article as a company and their products. The reality is disappointing. Everyone's experience will be different and Article's office culture may be a good fit for some; however,  for someone with logistics experience, I would give it amiss.

Article continues on a pretty phenomenal growth trajectory fuelled by an ambitious and hard working team. 

Working on a brand with this kind of ambition and key touch points that are both digital and physical makes for an extremely challenging and rewarding experience. 

There is a big, clear vision, and a team that is committed to achieving that vision. We also have a strong sense of our core values and the importance of delivering against them.

Of course this kind of growth doesn't come without teething problems (e.g. running out of office space), but if you are the kind of person who commits to a long term vision, these problems are just speed bumps - and also opportunities for you to innovate and make your mark. 

If you love a challenge and a chance for a career defining role, Article is a great place to be.

I've been here for four months now. I've worked in customer service off and on for my whole life, and I can honestly say working for Article has been my best CS experience thus far. The training is thorough and in-depth, and new employees receive a great deal of support while they learn. The CS team is welcoming and always ready to assist each other, and the nature of the work itself is always interesting, without ever becoming a grind. Upper management  puts a lot of trust in CS and empowers the team to make its own decisions, and the CS leadership is always a support and advocates for the team. The company is growing fast, so CS is as well, and the only limitation for advancement is an employee's decision not to grow.

Article was a great place to work when I first started, but rapidly declined as time went on. They like to make you think everyone is family but will lay you off with no such warning ahead of time. This time last year, they laid off several dozen key workers randomly. All the other poor reviews are 100% correct, turnover rate is high. They lay off however many people than randomly hire again, rinse and repeat. Wages don’t match the workload. Outdated work systems and horrendous training protocols (more learning as you go) Poor upper management, and too much micromanagement. Almost never not enough people working and when things were busy, they were truly chaotic.  Just when you think things can’t get worse, they always do. This is definitely a job you’d have if you’re in between jobs, never anything longterm. 


Typical day includes picking up phone calls, dealing with live chats, and/or answering emails. 

Management is very open to feedback, and regardless of it they take it or not, they still pay attention. Issues are addressed as best possible, and new ideas on how to do tasks differently or even non work related ideas are heard. 

Best part of the job is the socializing, worst part is dealing with difficult and upset customers. It's not fun getting yelled at, but management is working on a few ways to try to minimize the abuse. 

I honestly don't really have any negatives about this job so far. I really like it, and while it's not perfect and there are some day to day things that I don't particularly love, no job is perfect and the overall balance here is more good than bad.

This would be a good place to work if you enjoy living in the Orwellian nightmare we’ve tried so hard to avoid as a society. Constantly watched and micromanaged for no good reason most of the time. There is a particular manager who comes to mind that is a prime example of the ripple effect poor leadership can have. 

Most of the other reviews here which mention the decline in employee satisfaction over time are accurate. Article seemed to be on the right track and somewhere down the line derailed. The team unionized in hopes of better treatment and, instead of bargaining in good faith, Article stalled time after time until they let everyone go. Typical of a company which pretends to care about their employees for their own benefit. It’s all smoke and mirrors, folks! 

It started out really promising and positive but became obvious something was up when very few people in my entire department were there for more than a year. RED FLAG. 

Leadership likes to micromanage. It is WFH which is great but they don't trust that you're actually doing the work. So they use arbitrary metrics to rate your job performance that are inaccurate.
People are laid off and no one is hired to replace them so your work load and duties increase randomly. The pay and workload aren't really balanced. 

The systems are outdated and not able to keep up with their present business levels. Processes are overwrought and redundant. Something that should be simple takes multiple follow ups and sometimes still isn't completed correctly. 



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