mécanicien automobile

Audi Queensway

Culture of the dealership was the most sterile experience to date and lacked team spirit and camaraderie. Management involvement in development and coaching of staff was non existent and lacked the necessary support staff/systems needed to operate a high volume luxury retailer which put additional on strain on the retail staff to carry the work load. Facility was built too large for the property it was constructed on which made client parking a challenge and provided alternative storage of pre owned and new car inventory which could add unnecessary wait time in sales process. This combination with over analytics made the experience and overall atmosphere of buying a luxury vehicle about as exciting as buying an appliance such as a fridge or a toaster. Automobiles are passion and excitement and audi is one of the pinnacles of that which was not reflected in the atmosphere and culture of this dealership. Big corporations are constantly buying up dealerships and are wiping out the touch that independant owned stores have with their guests. This is creating a stores such as Audi Queensway where the client is a number not a person, as well as the employee is treated as a body not coached or mentored in the ways of the organization which they and their management are at the top level of providing that experience sterile and unwelcoming which is a trade mark of Dilawri group owned and operated dealerships. If you and passionate person and looking for a career driven by development and growth this is not the location for you, or if you are purchasing a vehicle and looking to be treated more than a transaction look elsewhere.

Well I was hired to oversee product inventory and reconditioning and although it was fast paced and highly stressful from not being able to read managements mind or not being fully and properly trained on the SOPs and dealership lingo I didn't mind it. Had nothing but compliments for my work and how I was making the place look like it was functioning like it should have and constantly was working my tail off keeping up with cry-baby self entitled sales reps who were incapable of thinking or taking the initiative if I was swamped (which was regular and wasn't all the sales reps, some still kept their hearts and politeness) if they had last minute demands. 

Just word of advice, don't get sick or explain to management that you have a series of several highly important life saving appointments and your availability might not be all the time depending on medical results. Let alone you offer to work with them on a modified work conditions or make some sort of alternative plan just incase. Nope, they'll lie to your face, create completely untrue accusations and terminate you the following day. I was diagnosed with Cancer and when I told them they fired me for not going to be available and never once offered to work out some sort or modified work conditions.

If you are beginner apprentice starting off in the automotive industry, I highly recommended working elsewhere. There was absolutely no training, no structure or a sense of direction on how you will better yourself within the apprenticeship program. If you are a Level 1 apprentice be prepared to be thrown around, working in multiple departments, running favors and cleaning 80-90% of the time you are there. You will eventually get to train with licensed technicians, but it will still be basic tasks that anyone can do. Management would probably be biggest red flag here, nobody follows a streamlined process, it’s basically everyone for themselves. While I worked with many great people, it’s unfortunate that the dealership itself wasn’t that great. Objectively speaking I came into this thinking I was going to be a service technician…nope. I ended being a “tire boy” more than anything else. If you are a Level 3+ apprentice you will find more success than a Level 1 would. It’s more of a sink or swim mentality, only those who are more advanced will succeed as they don’t need much guidance or supervision. Very old way of thinking and you want to know why the turnover is high for newcomers in the trade. 

What is the best part of working at the company?
The people that are low level they can relate to you. 

What is the most stressful part about working at the company?
They expect you to drop everything and be there 24/7. Unless it's the upper management then if they or their family is ill then they can take days off

What is the work environment and culture like at the company?
Toxic. Stressful. Never encouraging 

What is a typical day like for you at the company?
You start earlier than your shift as required due to the upper management requirements. Stay until all your work is done even past your time to leave.

The management at this location is out of touch with reality and lacks people skills entirely. 
The only thing they can manage is to loose 20 people in the span of 2 months (the Guinness book of world records should look into this). 
We have sales people taking turns watching the phones because they hired and lost every receptionist is a 20 mile radius.
I’m shocked that a company as big as Dilawri doesn’t see what is going on and intervene. 
Soon sales people are going to be asked to take turns wrenching in service. 

What is the best part of working at the company?
Close to home that's the only good thing 

What is the most stressful part about working at the company?
Very toxic place ,under paid over work 

What is the work environment and culture like at the company?
There was so Many terrible bad things going in that dealership  


What is a typical day like for you at the company?
Very stressful  to say the least

The management doesn’t provide any help for their employees. They pile on tasks and get mad at you when you aren’t quick enough and they have to actually do some work. All this is because of the company being understaffed, and instead of hiring more people they expect you to pick up for other people’s work. Over all the people are great. The managers just make this place a disaster.

Drove customers to their home or office and picked up at end of day. Enjoyed many interesting conversations on route. 
Dealership is well managed and a comfortable work environment.
Very easy job due to the fact that I enjoy driving.
Also did the valet service. I would deliver a loaner vehicle to customer and pick up their car for service.

Dealership was good in the previous years. If you like being taken after of I would not recommend this dealership. Your work get unnoticed, no appreciation. You cannot grow within the company.

Compensation is terrible. Most of the employees that work there, have never been given a raise. When they ask for a raise, the answer is always 'NO'.  This dealership does not appreciate its employees. 

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