BellAliant

A typical Day: Be available for calls from field technicians, keep an eye on ticket system

Learned: Basic Cisco and Juniper commands, Task management, networking protocols

Management: Was great as long as you were available to work, regardless of downtime - there was no problem. Great to talk to.

Culture: Laid back, able to joke around playfully without HR trying to put you in a trash can. Direct team above mine were not only my trainers but were there for support as well afterwards

Hardest part of the job: Not learning as much as I wanted to/couldn't be promoted knowing positions were filled or were going to be outsourced

Enjoyable part of the job: Able to start learning self study wise on Networks and systems, had access to most of the ISP network managing systems and a good view of how things were set up - good for someone wanting to learn more about SP Networking/Systems

Local management was excellent, and very courteous and caring, but orders from 'on high' forced their hand in metrification of duties.  You hear so very many customers complain about poor service and dropped calls when calling for support?  It's because the employees are rushed to meet often unrealistic statistics during the call, and perform complex after call documentation.   Throw in the constant offshoring of departments and outsourcing, and it makes a complex task even more so.   

I really enjoyed the various tasks that were required when working on the BellAliant internal helpdesk.  I also worked the SMB (Small Medium Business) helpdesk as well.
Every call received was different (mostly) and at any moment you could be troubleshooting a network, to resetting a password, to email issues etc.  It kept you on your toes.
Management had a cleared defined role and would advise on where you stood and what you needed to get ahead.
People like any job are the heart and soul; and the group I worked with were some of the best.

While the company is well populated with good people trying to do a great job for the clients and customers, the management rewards only those who know how to work the system in their favour. The real workers who contribute to the company's success are rarely rewarded in any way, and they are often in fear of losing their job to the annual round of layoffs.

I worked retail as well as call center I enjoyed both, my manager was amazing and the people we served were wonderful I truely can not say a bad word about this company , 
If given the chance to work for bell I wouls srongly recomend it for sure

I've met some amazing people in this company who strive to create a culture of inclusion and excellence. I've held 3 positions in 3 years and I've learned more during these 3 years at Bell than anywhere else I've worked. There's room for advancement if you work hard and stand out. It's challenging but rewarding.

Many aspects of the job are great. Meeting reps and motivating them to sell, sharing with them the latest promos etc. The phone calls in the evening and weekends are challenging as they think we're on call 24/7 basically. The pay is decent with a bonus structure as well. 

I love working for Bell! I currently work for a “Bell Aliant Authorized Dealer”. I went for a interview to join the Corporate Stores, but never heard back. I’d love to continue working for Bell, but I need another Job due to low hours. I will miss Bell!

Well run company, fun to come to work, always a new challenge. People enjoy coming to work. You could not work for a company that had the employee in mind. In tune with customer needs and what was expected for the company and its employees.

Terrible environment, unorganized and management not on same page as rest of company. High turnover, high stress, terrible management and very unorganized. 

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