pet technician

gérant de commerce de détail

surveillant de magasin de détail

retail sales associate

responsable des ventes

Bosleys By Pet Valu

Individual managers are wonderful people, so I would imagine working in a franchise of this company would be far better than in a corporate store, which is what I have experienced.

The company's attitude regarding customer service ("the customer is ALWAYS right") is aggravating and often disrespectful to the employees, who sometimes have to deal with obnoxious customers who are trying to get as much out of the store as they can. In addition, there is a HUGE emphasis on making end-of-day, week, month, and yearly sales targets, which for some people could be motivating and helpful, but it made me feel pressured, and I often wondered if my coworkers recommended products to customers because they worked, or if it was just to increase their sale. I personally would be more interested in helping the huge corporation increase their sales if there was incentive, i.e. commissions or raises, but there isn't. Three times since I started I was promised a raise, but the only time my wage actually increased is when the minimum amount was raised province-wide, and several of my coworkers have informed me that if they were already getting paid more than the new minimum, their wage was not increased at all. As for employee discounts, they are the same deals often given to customers in the bi-weekly flyers. Shouldn't employees be given better deals than customers?

The upside to the job? The puppies! Most pet owners who bring their pet into the store love having people dote on their precious "baby", so it's really easy to get lost in a conversation about the behaviours of dogs, cats, and other animals. And you do go through extensive training to learn about the brands and products in the store, which makes giving recommendations a breeze. Trying out products on your own pets is encouraged, as people love to hear feedback straight from the source(s).

All-in-all, it's not a bad place to work, but the fun starts to drain the more hours you work. I had a great time while I was working part-time, but as soon as I took on more hours it became less exciting and more draining.

Where do I begin. First the company will paint a beautiful picture of how amazing they are, how well they pay, how there's perfect work/life balance everything they can to reel you in hook,line and sinker. Then within 5mins the honeymoon is over. Upper management is horrible and needs to be updated and actually knowledgeable in their roles and responsibilities to support store managers. Human Resources is even more of a joke and is friends with district managers so the likelihood of you ever getting support to help you troubleshoot under performing and insubordinate staff will never ever happen. In fact when hr and the DM are informed about employee theft going on daily they will just turn a blind eye to it and turn around and blame the store managers for not doing their jobs properly or correctly. Minimum wage staff know they will never be fired or written up for being insubordinate or disrespecting customers and are so clueless when it comes to experience or customer service of any kind that you should think twice before even stepping foot in the door or applying. You will never be supported in your role, you will not have constructive communication with anyone else at store level management especially since all the store managers at 20somethings going on 10yrs old.  You will never advance in your career or move up in the company either. You will be promised incentives or "bonuses" but since pet valu only employees under achieving minimum wage children you will never see any kind of incentive. You basically will do the job of 6 people with no help at all. My advice don't work for big box pet retailers work for a rescue or SPCA or other pet boutiques that actually care about their employees and animals overall well being. Don't waste your time honestly you'll regret it and be much better off in the long run. 
Actually to have work/life balance work for a franchise pet valu or bosley's at least there you'll be able to keep a level head 😉.

If you like having a schedule in advance, being friends with your coworkers, the ability to advance in the company, have a healthy work relationship, not be incredibly stressed, and have a good relationship with management this is not the place for you. 

Let’s start with the company, they don’t care about the floor workers whatsoever. They are all over the place and give little to no guidance, especially when it came to Covid-19 protocols. 
The management was terrible. They were manipulative, overworked, generally garbage. Good people bad managers. They were in just filled the workplace with a sense of inequality, everyone always said something different and nobody listened to anyone ever. 
There is incredible miscommunication in this workplace from retail staff to management to the company itself. 

The management play favorites and hire basically only friends and the second someone isn’t a friend with each other they are basically told to quit. 

They also hire irresponsible and rude staff. They don’t train people which causes the employees to be incompetent and ontop of that with a store full of teenagers, they are constantly vaping in the store when there are no customers. 

The pay is bad, they give you minimal hours and expect you to do everything perfectly with no time, they do not give raises or benefits unless you are management. A bad company overall. 

Seriously I would highly recommend against working here. I was with the company for 2 years and it was never ending stress, instability, low pay and low hours, or working every day for 11 days straight with no overtime pay. 

I wouldn’t ever recommend working here unless you were absolutely desperate. Lower level employees are fun to work alongside with, but management is a joke, to say the least.  The toxic, almost high school gossip type, inner circle that exists within the management staff is hilariously immature. Management is intellectually inept and incapable of truly valuing their staff. I’ve seen management give lower level staff the silent treatment, make their employees cry, actively disregard the safety and raised concerns of minors, infantilize younger staff members, as well as talking poorly about employees while they’re on shift or in secret on their “management only” groupchat. Although very few, there are some upsides to working in this dump. They offer pretty good benefits if you surpass working a certain number of days/hours in a week. They also have pretty good discounts for staff regardless of how often you work (part-time/full-time), though I’d expect it, considering how many of their products are extremely up-charged. It’s pathetic how little they pay their lower level employees, especially considering they’re the ones that actually make the place function. If you value being respected and welcomed at your place of employment, this place isn’t for you. The only thing sadder than the poor performance from the management staff; is the obvious self disappointment they try to shield with their, somehow, enormously inflated egos. 

As a customer service associate the day mainly consists of getting to know your customer and their pet as well as possible. Even on slower days there's always something to be doing, such as cleaning, putting out new product, or restocking the store. The best part by far is getting to play with all of the pets that come in, and getting to know the regular pet parents. Having customers who stop in just to see me specifically and update me on their pets is so heartwarming. 
The management can be a bit of an issue, as I've seen in multiple stores. The head managers tend to delegate tasks to the lower staff, and leave early themselves, despite taking credit for the work their employees do. They do not lead by example, and do very little of the tasks themselves. That said, a lot of the lower down staff is very dedicated and willing to pick up the slack. Unfortunately it feels no matter how hard you work, there isn't much room for advancement at all. After being with the same store for almost a year I have received no pay raise. I've seen my assistant manager and full-time coworker passed up for higher positions, and instead they brought in employees from other stores to take their place, making it feel like there isn't much of a point in putting in effort.

The training is really thorough and you learn so much about animal care. I always felt heard and supported from management and owner, and enojyed the days appreciated that tasks were centred around staff strengths and interests. Short staffing made scheduling difficult and being called in on a day off was not unusual, but that is industry standard. 
The most enjoyable part of the job is definitely the pet visitors, the regulars are so easy to get attached to, and its so lovely to see the same faces week after week. The hardest parts of the job, are the busy days like delivery day and seniors day. 
A typical day was majority customer service, in person, over the phone, and online, and keeping the store looking the best it can. 
Its easy to get to know and work with your team because you know you instantly have a love of pets in common. 
The owners are great and regularly show appreciation for the team.

Perpetually and purposefully understaffed. I ended up working alone in the store during heavy rushes often, expected to be in five different places at once. Not enough support from management. Management doesn't listen when you set boundaries, plays favourites, and was never available for customer concerns. Scheduled people on days that they specified they were not available for. Wouldn't supply even general hygienic necessities at times. Brushed off or ignored every single concern that was brought up, no matter how plainly it was laid out. Somehow, among dozens of applicants, they couldn't find anyone to hire when I asked for fewer shifts, but immediately found someone when I quit. Honestly just manipulative and disrespectful.
Advancement in positions seemed accessible, but the slight pay raise versus the amount of extra work is not worth it in my opinion.

The experience at Bosleys was a rollercoaster of mixed emotions. While the management team were wonderful individuals, it became evident that they were enduring relentless abuse from the owners. Expected to be on call 24/7, micromanaged, and under constant surveillance, they were denied any semblance of rest or work-life balance. Promises of benefits for management and full-time staff went unfulfilled, leaving us feeling undervalued. Policies seemed arbitrary, often bending to accommodate owner preferences at the expense of consistency and fairness. Additionally, the frequent price changes from head office left our products overpriced compared to competitors. Despite forming strong bonds with customers and their pets, many of us felt compelled to leave due to the unbearable pressure. Bosleys must address these issues to ensure a healthier and more equitable workplace for its employees.

I got dropped days before the end of my probation period. I worked hard and loved interacting with customers. I wasn't told or hinted to about bad work ethic. I was fired for "tardiness & work performance". I at worst arrived late by a minute, but was on time 95% of the time. The double standards here are insane, some employees get a pass on being late, while clearly others don't. There were employees who showed up consistently late by 15 minutes, others were closer to 30-60 minutes late. One moment I would be told to get off my phone by an older employee and the next they would be on their phone infront of customers. Everyone here goes on their phone since it's dead 99% of the time. They will request far in advanced to know your schedule, but will let you go without the slightest hint. I was completely blind sided. 

Working at Bosley's has helped me grow both personally and professionally. I enjoy being part of a team that genuinely cares about animals, pet parents, and the community. Every day is different, whether I am helping customers find the right nutrition for their pets, answering questions, or creating engaging displays around the store. I have also developed stronger communication and problem-solving skills through working with a variety of customers and situations. One of the most rewarding parts of the job is building relationships with regular customers and seeing the positive impact we can have on their pets’ health and happiness. Bosley’s has also given me opportunities to take on more responsibility, including training staff and supporting store operations. The environment is fast-paced, supportive, and team-oriented, which makes it an enjoyable place to work while continuing to learn and improve my skills.

Top Job Titles	Average salary
Pet technician 6 salaries reported	$18.63 per hour
Gérant de commerce de détail 3 salaries reported	$20.50 per hour
Surveillant de magasin de détail 3 salaries reported	$22.33 per hour
Retail sales associate 4 salaries reported	$20.06 per hour
Responsable des ventes 2 salaries reported	$27.60 per hour

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