automotive technician

surveillant de magasin de détail

automotive service advisor

automotive service specialist

service advisor

Canadian Tire Corporation, Ltd.

What is the best part of working at the company?
Under staffed, under paid, micro-managed when managers are present irregardless of age, maturity and experience.  Often times a very chaotic atmosphere where management turns a blind eye towards various co-worker verbal harassment situations.  Also, certain managers try and lead by intimidation while using the GM as the hitman so to speak.  Overall and due to the understaffing issues in the automotive areas, you may become target practice for many hostile customers who feel like their wait times are too long etc.  This will elevate the stress levels on even the most seasoned customer service professionals. The expectation seems to be for 1 customer service rep to do the work of 2 while never ever being praised for doing good work when you give 150% to the job and customers alike.  You will be told many times that what you sell makes no money for the company no matter how much you sell or how much they promote that product.  No matter how well you think sales are when you are clearly doing very well you will be told that your area is still losing money.  Point is that this is a very demoralizing practice designed to keep you down so that you never feel worthy enough to ask for fair compensation for your efforts.  Professional areas are treated like minimum wage jobs and you will be told not to expect any raises but instead to stay a couple of years and use your experience as a stepping stone for better opportunities elsewhere.  Having said that the best part of working at this company are most of the people you would be working.  Most are terrific people all with your same mentality which is to earn a fair wage while feeling appreciated, respected and to be able to get ahead while doing their absolute best.  Personally I think most people would be happier elsewhere.

What is the most stressful part about working at the company?
Under staffed, under paid, under appreciated, and mainly hostile customers as a result of long wait times because one person cannot keep up to the mass amount of customers and phone calls in the automotive areas.  Constant demoralization from various management in the effort of making one feel to small to ask for a leg up.

What is the work environment and culture like at the company?
Very poor as you will be treated like a number and not as a respected contributor towards the companies overall success which verbally seems constantly down played.

What is a typical day like for you at the company?
Extremely stressful as you will be expected to perform the job of 2 people while being inadequately compensated for doing so especially when you compare wages in different companies for the same position.  You will be yelled at by customers when they are tired of waiting for their services to end because you physically cannot do the job of 2 people day after day without reacting at times poorly as a result.  You will be told by management instead of them confronting and resolving the understaffing issue that your skills and abilities are the problem in the attempt for the company to save money.  This will be the most insulting and disrespectful point of your employment within this company that I am sure will make you reconsider your place there.

I worked here back in 2017, however I suppose such a review would still pose relevant besides this. Things may have changed over the years, so maybe take what i say with a pinch of salt

I liked a few elements regarding my employment at Canadian tire- for example, shifts were always extremely flexible, which is phenomenal if you are a student. However, this is about the only true benefit that truly stands out to me reflecting on my experiences working at this corporation. My job(s) here were relatively straightforward and ordinary- I worked as a shelf stocker, warehouse worker and cashier on numerous occasions. This constant shifting in positions however highlights my first main point regarding the inconsistencies of the management team at my location (and as I’ve heard much about, the other Canadian Tire store in town is no different in this particular regard). Every time I switched positions during the duration of my employment was never a fault of me or my overall performance, but rather was a flaw within the upper management at my store. It got to the point where at one point, I received one 5 hour shift within a two month duration. They kept switching me due to ‘over hiring people’ within my respective departments, leaving me unemployed for many long stints of time. Each time this happened i had to contact the upper management to try and get to the bottom of the situation, in which they would just switch me to a new department each and every time, having to get retraining for each position.
This however doesn’t highlight another issue that I’ve dealt with while working here, that being a toxic workplace culture. I have worked four jobs so far, and out of all these experiences no job has even come close in comparison when it comes to this places deplorable work culture. The upper management is basically filled with a bunch of unprofessional school yard bully types, who don’t care about providing adequate service but often times would rather drag others down; employees and customers alike. I wont cover specifics, however I’ve had absolutely awful things said to me by department managers, and have overheard equally terrible things said to other employees as well. Gossiping is huge here too, i might add too.
Now don’t mistake this for  simply “strict management”, rather i’d call it exactly what it is- emotionally immature/incompetent individuals working positions with responsibilities that they should not have. Its absolutely an issue that pertains to professionalism, and nothing more. This doesn’t account for everybody mind you, most of the management folks have been quite pleasant to deal with- however, enough toxic individuals in their positions exist here that my whole working experience here has been tainted. This opinion has also been echoed by a few friends i used to have working here, so this is anything but subjective.

All in all, you get the idea. Its an okay first job, and it will really toughen you up in regards to dealing with higher ups bs. It was pretty average first job in many regards, however the management and workplace culture (at my location at least) was absolutely putrid.

Cheers:)

Before the interview process I wasn't even interested in the job.  But once I had my interview, they had made the job seem like it would be a great opportunity to advance my career.  They made the job seem like it would be a fantastic place to work with lots of positive feedback from management to encourage employees to do their best.  

First off, they pay really poorly.  Minimum wage at best and they will keep you there for as long as they can with absolutely no pay raises.  Secondly, the environment is very stressful in having to maintain numbers, and so the little things, like garbage and recycling don't get done.  However, I say that and they don't even recycle.  They have blue bins for recycling, but it all goes in the garbage compactor at the end of the night IF someone does it.  They go through so much paper, that I cry for the amount of trees they go through.

Management has zero interest in changing the bad behaviours.  If you don't locate things in a place, its okay, there aren't repercussions for it.  If you just throw something on the shelf because you can't find where it goes, it's okay because nobody will notice.  I was hired as part of an audit team to fix these issues, except for they don't want us to "fix" these issues, they want us to deal with is and adjust it as needed.  So everyone is still having the same issues, but we are just supposed to find the issues and continue to let everyone make the same mistakes.  

Whenever something was brought up to management, they would give us hope that things would change and then nothing ever would.  It would bother all of us on the shift and so after a while, we just started to join them.  Its hard to do better when everyone else doesn't do better. Fixing the issue is everyone's responsibility not just the same person fixing the same issue and expecting things to get better.

And I thought giving them a months notice to find someone to replace me was fair given that I was on a more unfavoured shift.  So during my last two weeks they decided to cut my hours and tell me that they only hired me part time, so it is okay.  If I had known I was hired part time I would have NEVER accepted the job.  They told me I was hired full-time and then I guess I trusted them and didn't read over the paperwork that said I was being hired part-time. (Which I don't believe to be true, I believe I was hired full-time and didn't sign anything saying otherwise).  

I would never recommend anyone I know to work here.  The owners sell every few years and so the work environment is always changing.  It's not worth the stress, just avoid it.

A typical day working at Canadian Tire consisted of quite a number of things for the time I served them as an employee. Beginning as a cashier, and later moving to a customer service representative, I operated cash registers, optical price scanners, computers or other equipment to record and receive payments or process returns from customers for purchases made, services provided, or fees paid while handling cash and credit payments, making change, giving receipts, accounting for all payments, and performing related clerical duties within the company. Also, I balanced the cash through organized paperwork at the end of every shift, obtained an abundant amount of knowledge company policies along with a proficient understanding of transactions involving cash, coupons and credit. Lastly, I was able to train others in the Cashier and Customer Service Department. Later, I wanted a taste of a different section in the company, so I became part of the House ware, Hardware, Lighting, Plumbing, and Paint Department. Over here, I directly dealt with the public as well as other employees, developing communication and teamwork skills. I was also able to train new employees in this department. I was specifically in charge of teaching how to mix paint, cut keys, wires and chains. Also, I gained quite a substantial amount of knowledge regarding hardware and home furnishings. I was able to fix different display models, put together different promotional stands, properly lift relatively heavy objects from high shelves, and put away the most amount of stock in the least amount of time.
The management and my fellow co-workers were fantastic. I made long lasting friendships and even met my boyfriend at Canadian Tire. Also, I worked well with everyone by learning to accommodate their different styles and paces of completing tasks. Finally, I knew when to take charge of tasks and when to follow directions.
The hardest part of my job was the beginning. Getting the hang of things is always quite difficult, especially when surrounded by people who make working with the cash register look like a form of art. Once I broke the ice, however, it was very liberating and made me very excited to continue. The most enjoyable part of my job was seeing regular customers come in and asking me for help. Getting to know my customers and understanding their needs more and more thoroughly each time was a very gratifying experience.

My experience working for Canadian Tire has been mostly amazing, the people i’ve gotten to know and work with absolutely make the job 10x better, however—upper management does not seem to know what they are doing half the time. the private offices are used incorrectly in terms of “correcting” employee behaviours, and if an issue ever arises between 2 people, HR is not fully equipped  to effectively deal with it. The owner of the building is seldom involved with what’s happening on the floor, and therefore is typically unknowing to the current issues or successes employees are having and will only hear about it from a third party, which can sometimes call for biased or unreliable information being spread. Most staff prefer to confide in the department managers for all of these reasons, even after knowing that this proves to be rather ineffective when it comes to problem solving because department managers do not have the authority to tackle certain issues. employees are hardly ever praised for good, honest, hard work, but management has no issues picking apart what someone has dedicated their time to completing, and this is an issue that has been acknowledged by the HR management and others. The wages for the most part are fair, however after being employed at this establishment for over a year and a few months, participating in a store renovation, and learning as many skills in as many departments as i physically can, i feel i have not received the proper raises for everything I’be dedicated to this establishment. employees are told to “ask for a raise” but the people we ask within the upper management rarely ever witness your work habits. I could ask my GM for a raise knowing my work habits deserve it but because they aren’t my personal department manager and therefore don’t work with me very often, they have to make a decision based on what little information they have, and often times employees requests are rejected. overall this job is the longest job i’ve ever worked, so there is some credibility when i say i really do enjoy it, but the overall issues i have with my place of employment lie within the deeply rooted issues of the management team (who have all been there for over 5+ years) regardless, the job has been fun, i’ve made many many many new friends and i would still recommend this place of work.

Short Version: JUST PICK SOMEWHERE ELSE TO WORK. PAY IS TERRIBLE FOR WHAT YOU HAVE TO GO THROUGH. MANAGEMENT MAKES IT AWFUL. UNDERSTAFFED TO THE POINT YOU HAVE TO WORK OTHER SECTIONS AT THE SAME TIME.

Genuinely not enjoyable to work at this Canadian Tire, especially with the mostly horrid management. Honestly, all the managers either didn't care/had absolutely favourtism or they were absolutely moody. These managers made it incredibly difficult to enjoy work, because when you're looking for help when responding to a customer's needs or looking for something to stock back onto the shelves, they can make it very difficult when they just do not respond.

The store was also very understaffed, making it where you were expected to take care of your entire section alone or with one other person on very busy holidays, then, if another ENTIRE section was on break, you'd have to take care of their section at the same time with your own.

Being understaffed carried onto having to close the store alone with very little time to do so. They'd expect it very clean and tidy, yet, you'd have to clean up the entire area alone. Even if you start earlier than the store's closing time, there'd still be customers who completely mess up what you've already cleaned up.

Very little choice in what shift you'd like as well due to the favouritism from the managers who choose when you'd work. When getting hired, I told them I'd prefer morning shifts and they agreed, yet when I worked, I always had to work closing shifts constantly. This completely ruined any time outside of working for me.

The warehouse in the back was incredibly dusty and to be honest, very unsafe. Items were improperly stacked all over and the managers didn't seem to care about changing that. There was heavy objects and glass tupperware on the top shelf just hanging over the edge. Employees would climb on these super high racks and managers wouldn't care. Basically no workplace safety.

The owners were really nice people, however, seems like they severely overlooked their choices in managers and how many staff they hired to run an entire Canadian Tire.

JUST PICK SOMEWHERE ELSE TO WORK. PAY IS TERRIBLE FOR WHAT YOU HAVE TO SUFFER THROUGH.

I enjoyed my coworkers, had plenty of amazing customers, and overall it was incredibly fast and easy to check customers out. Incredibly patient coworkers. 

HOWEVER

- a little unforgiving with mistakes, and sometimes no patience if you've got some mental disabilities. 


- the cash registers barely had any fatigue mats. I had to constantly take them from closed registers. If I was out of luck, I'd be stuck for 8 hours on hard floor.

-my training was rushed. it was way too much to take in at once. Especially with a computer system that has a lot to it.

- manager who trained me, and is in charge of cashiers, essentially told myself and another hire that they didn't know what a lot of the stuff was because they're barely at the cash register. 

- They did NOT give me enough time to shadow the cashiers. Once they saw I was very competent at it, they shooed off the cashier and left me be.  The next new hire I saw had almost three full shifts getting constant help from another coworker. I had 30 minutes minimum.

- When you need help from departments, managers, etc, you need to call extensions and only page them last resort. The department workers barely answer their phones, and some give attitude when you need something.  

-When you desperately need management-only help, they're nowhere to be found. You call and call and call and they don't pick up, or you hear the phone literally left at their desk.

- as cashiers, you're responsible for your own cash tray you bring in and out every shift. This is incredibly stressful. 

- voids, cancelations, etc, have to be printed out and written down no matter what. This is incredibly annoying in my opinion, and absolutely dreadful when you have big lines. 

- Didn't remedy a customer safety issue I brought up during my training. 

- their credit card and points card have the same name. This confuses customers and they do not want to deal with me when I ask them about points, thinking im trying to sign them up for a credit card. 

- I'm too embarrassed to even come back into the store, given how my leave from the company was handled. Two managers walked out in front of me laughing and chatting as if nothing happened, and I wasn't about to break down in front of them. 

A typical day of work entails chatting with customers (which is difficult if you're impatient or don't know how to deal with adults acting like children), basic maintenance like moving products from impulse locations to more permanent homes to keep the shelves looking full, and checking prices for cashiers.

As for what I've learned from this job, there are quite a few things, mostly around home maintenance projects such as building decks, replacing or fixing plumbing, replacing switches, and things of that sort. That being said, this job comes with a few other lessons as well such as how office politics work, the fact that people don't like reading signs, and that retail really isn't for everyone. I've received many awards for customer service over the almost two years I've been at my store, and I'll be the first to say that retail is not for me.

To elaborate on the "office politics" comment, management is a bit of a coin toss. Sometimes the managers you get are saints, and other times well, they're the exact opposite. At my store, it's split down the middle. As with other jobs, be prepared to have some problems with them and be ready to have complaints to raise, but so long as you don't stick around long term, that hopefully won't be a significant issue.

Workplace culture is lacking to a great extent in that for many employees, a shift is just that. There's nothing to enjoy or be fulfilled by, it just is. That's fine for some people, but it's one of the numerous reasons that Canadian Tire is considered a metaphorical "revolving door."

The absolute hardest part of the job for me is the constant reminder of how childish, nasty, and condescending people can be, when you're there to help them. However, dealing with the difficult managers when trying to help out a customer, or being made to take the fall for them are both close seconds.

When asked about the most enjoyable part of this job, my immediate thought is "leaving" and it is, but the most enjoyable part while on the job is the insanely rare opportunity to help out a decent customer.

A typical day began by preparing tills for the day. We were required to organize the cash area, including putting the daily newspaper that was delivered to us, in sections, together for sale. Once the store opened, we were required to complete a daily cleaning list, while simultaneously assisting customers with purchases/returns. Most of the day consisted of the same tasks.

I learned how to deal with customers who were unsatisfied with their products, and how to appropriately resolve the issues in order to satisfy the customer with a different product, or a money-return.

The management was HIGHLY unfair. The store was (is) run by a family, and there was a high level of favouritism. The managers were extremely hard to approach. Employees were often made to feel guilty for any days they were required to take off. I was often made to feel like I was inconveniencing management when I asked (weeks ahead of time) for certain days off for examinations at my university. On more than one occasion, the managers were caught saying inappropriate, offensive things about their employees (to other employees).

My co-workers, for the most part, were friendly people who were easy to work with. We all worked quite hard to make sure customers were happy, despite feeling unnecessary stress from management.

The hardest part of my job was being expected to simultaneously complete tasks by myself. For instance, to complete the cleaning list, we were required to leave the general cash area, and yet still remain close enough to be available for customers/make sure no money was stolen. However, if we were unable to complete a task due to high customer volume, and a lack of employees, we were penalized and made to feel like we were inadequate employees. In addition, we often didn't have anyone to relieve us for breaks (or if we did, we were again made to feel like we were inconveniencing them, despite our right to have a break), so we often went without.

The most enjoyable part of my job was recognizing my own abilities. I taught myself a lot of the job because training was inadequate, and despite teaching myself, was often told (by customers) how efficient I was.

In the Performance of my daily job functions, I perform an established process which entails sorting all daily incoming and outgoing correspondence. I order, receive and maintain all necessary supplies for the office as well as assist with facility services including building operations, employee moves, AV setups and bookings and the maintenance of files. Throughout my current role I provide and perform excellent customer service by doing my due diligence in providing service and adapting services as required by the business. 
I feel that I have successfully been able to meet all of the requirements for this role by not only meeting the requirements, but also by maintaining a high level of professionalism. This aspect of the role has helped me develop a strategic imperative by contributing to the development of a high-performing organization with a high operational effectiveness. I feel that this would contribute to my skillset in terms of entering a Human Resources Role by allowing me to demonstrate my interactive abilities and apply these skills from a transferable skill set stand point. I feel that I can apply the same skill sets used in my daily functions of my current role in a human resources role by executing my exceptional communication skills as well as my customer service skills in order to serve the staff of the organization with respect to meeting its strategic objectives. From a leadership standpoint, I provide direction to a temporary employee to contribute to the successful accomplishment of the daily tasks. This trait is transferable because of the input and feedback that I provide can also be used in a Human Resources role for demonstrating a high level of service to meeting employee needs from a high level of service perspective. 
Another critical function of my current job that pertains to a high level of relevancy from a human resources perspective is dealing with departmental process manuals, schedules and outlines as requested and required by management in order to ensure processes and services are documented for the continued success of the department and making informed decisions.

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