financial representative

branch manager

store manager

customer service representative

assistant manager

Cash Money

In my experience, Cash Money can be a stressful job but also a rewarding one. As employees at the store level, there is a multitude of skills you need to have- ability to adapt to change is a big one. Ability to adhere strictly to government regulations and strict company policies. Proficiency at understanding basic to intermediate financial metrics. Striving for a variety of targets- daily, weekly, monthly. I do believe that Client Specialists (tellers) should be compensated more for the knowledge and diligence they are expected to have- they are hired at minimum wage. However, theres is room for quick advancement if you are eager to learn and move up. I do feel that even the higher positions in the store are not compensated to the degree they should be, again because of the amount of knowledge, skills and abilities you must have to be successful in the role. There is at times a disconnect between upper management and store level employees which can cause confusion, lack of clarity regarding expectations, and lowered morale. These aspects will depend on which region, district, and store you land in though. I enjoy the job itself for the opportunities to connect with and help clients, problem solve, work with money, learning new skills everyday, working closely with colleagues daily, etc. I currently have mixed feelings about my placement at Cash Money, but I certainly don't condemn them as an employer outright. It's not a bad job- especially to gain some experience in the financial field and move on to a better opportunity in the future.

On typical day, you would have to find things to keep you busy, There is a lot of paperwork involved depending on your position. I learned many things working there. I learned different sales techniques, time management skills, and became self taught with MS Office. I found working with management some what difficult at times, as they would ask for your opinion and/or advice, only to have it "shot down" without any conversation. If you were not always on board and/or questioned  the direction they company wanted to take, you were no longer in their good books. The staff within the branch was more like a family, and like family you will have your ups and downs. After all you did spend most of your time with them if you are a full time employee. One of the hardest parts of the job, was selling debt to people that didn't have choice. There were times that guilt would take over and I would feel horrible loaning people money, knowing they would be stuck in a cycle that is hard to get out of. That was the push from head office, loan the highest amount possible to ensure a repeat customer. There were many fun times before the company was sold to an American company. The old president would come for a visit, remember who you are and take you for dinner. As I mentioned earlier within the branch was like a family, where we enjoy each other stories and jokes.

Cashmoney is a great place to work at. Provides excellent customer service. These are are some of the Operational Standards at Cashmoney
Operational Standards
1. Continually strive to achieve financial targets through the delivery of exceptional client service as measured by the Employee Progress Report. 
2. Review and understand various reporting statements on the financial board while identifying store trends. 
3. Keep management and co-workers informed of all store related incidents. 
4. Ensure understanding of all notices on the intranet and communicate this information to Client Specialists. 
5. Adherence to all corporate policy and procedures including dress code and shift adherence. 
6. Maintain store debt levels by contributing to cheque cashing and responsible lending practices. 
7. Ensure accurate data entry for all transactions as measured by the Client File Audit (95% or higher). 
8. Adhere to opening and closing procedures as outlined in Cash Money's policies and procedures.
9. Attend, participate and present in the monthly store meeting. 
10. Achieve corporate client experience standards as measured by the employee Progress Report.	
11. Ensure all phone skills are to company standards as measured by Who's Calling program, 
12. Ensure client concerns are resolved and escalated as necessary. 
13. Adhere to all approval limits/turndown policy and procedures and ensure similar adherence by all employees during management's absence.

A day at Cash Money consists of lots of cash handling and handling many customer inquiries. As a Shift Lead, I am required to ensure that all employees are performing to their potential at the front line in order to achieve top results financially. 
We focus a lot on cross-selling, up-selling and doing everything we can to make certain that our clients continue to use our services. We offer other services such as wire transfers, money orders, bill payments and cheque cashing. I am familiar with handling fraudulent items, and risk assessment. I follow-up with coaching sessions as to what is going well and what we can do better. I am responsible for making sure that all procedures are completed to standard, such as proper reporting and record keeping. I am also responsible to communicate any deficiencies and/or changes to my colleagues.  The hardest part of my job would be the atmosphere of the company. A lot of our clients are not happy to be using our pay day loan services of course, therefore there is a sense of negativity in the business. However, I do enjoy the fact that I am able to help clients through rough patches in their financial situation. I enjoy aiding in the development of my colleagues and everyday I am able to develop myself a little bit more.

... is what you have to do to get any recognition. Management and the prospect of advancement are based on favouritism. We had someone deserving, yet a favourite, move up the ladder pretty quickly recently, however in her stead another was to fill her management role that she had to leave behind and the most undeserving, laziest, unqualified person ended up filling that role. In my personal opinion we had many more qualified and deserving people to move up. This person had just recently moved from part-time to full-time and right away got a raise and preferential and consistent shifts. That left the rest of us to work around their schedule pretty much.

On another note, a positive is that if your store performs well then the staff are rewarded, usually with food. Actually, sorry, always with food. All the money put into buying food for the staff could be better used to pad our tiny paycheques at the end of two weeks.

If you're a lifer looking to do menial tasks on a daily basis then this is the job for you. If you're a normal person under any other circumstance I would suggest staying far away.

I am currently looking for a new job.

PS. They will never, ever, ever, ever give OT. And they will sked the lower wage people to work on holidays to save money. These stores are open pretty much everyday out of the year.

Good luck! Apply if you dare.

I start the day before: anything pending at the end of the day takes priority first thing in the morning, after daily am tasks and meeting with my supervisor. Then I follow through with the tasks needed to be done that day, as well as anything else that comes up. By the end of the day, I make up a to-do list for tomorrow, clean up my desk, and set out the pending things next to my list to tackle them first thing in the morning. 

I learned: 
problem solving and creative thinking
customer Satisfaction
commercial and business awareness
leadership
teamwork
influencing and negotiating
networking
Information communication and technology skills
numeracy
verbal and written communication
time management

I enjoy working with the Team and Management. I always appreciate my co-workers all the time which including giving feedback and training to them within effective manner. 

I am good at handing rebuttals within Branch Level without approaching higher authorities.

The best part of my job is the interaction, the challenges, the never ending focus on ensuring that what you and your team are doing has an impact on the business.

overall this company is a good place to work if you're motivated and a self starter. You will get recognised for your attitude and performances. It's a structured working environment where you'll always know your tasks for the day, it can become tedious at times but, this is where you have time to work on your self development and enjoy the many online courses that this company offers. There is always room to grow into the next position and further your career if you show the initiative. The management are very supportive and have an open door policy to voice your concerns and or feedback on areas of improvement. 
The only negative aspect is that sometimes your bosses take credit for your personal achievements.
The most enjoyable part of the job is when the team collaborates to work to a common goal. You win as a team or fail as a team. The company offers bonus to all employees if the store achieves their revenue targets. An added incentive that enhances the productivity of the store,

I was made feel very welcomed and immediately part of a team oriented workplace. Very friendly environment and fully supported by all team members.
Hardest part of the job is the learning process. There is so much detail to learn and I am in a constant state of learning. It can become quite frustrating and discouraging throughout training because the feedback is designed to point out errors in performance. My experience with this has helped me become more determined to "figure it out" and become a valuable member of the team. I have embraced the feedback, applied the recommendations and just work on improving. If you come to Cash Money with a good sense of customer service, team building and have a niche for being part of a great team, you have the potential to become successful
The  workplace culture is one of kindness, sharing and helping each other, which includes our management. I have experienced tremendous support and encouragement.

at cash money it is very customer service based. We deal with clients who are stressed about money and want to make them at ease about their individual situations. Main part of your day is spent face to face or on the phone with new, existing and previous clients. I have learned how to run a business by working my way up through the company into management. It is a big corporation but you feel like a family working in a small group within your own store. Very team oriented. The hardest part of the job is having to decline a customer. The most enjoyable part of the job is helping ease the stress of a new client. As a manager the nest part of the day is also seeing my staff succeed in helping their clients and putting there best foot forward and learning new skills. I have seen so many become so confident and bring them out of their shell. I hate to leave the company and hope you have the opportunity to work for them again in a different city.

Worked here for five years. I was in school at the time and my managers really worked with me and worked around my schedule the best they could. My coworkers are still some of the best friends I ever made. But dealing with the clients was a hassle sometimes. Some were great, others were absolutely insane. I always tried to make light of it but there were days it would get to you. It can be a high-stress job, you're dealing with thousands of dollars at a time. But group outings, group lunches, a decent benefits package might make it worth it depending on where you are in your life. It is easy to move up from CSR to Shift Lead to Assistant Store Manager, etc. But that's likely because of a high turnover. A warning: upper management was a lot of drama. Store managers, district managers, regional managers, what a joke. Overall, I gained some really good experience here, but not without some downfalls.

Top Job Titles	Average salary
Financial representative 113 salaries reported	$21.71 per hour
Branch manager 1 salary reported	$26.25 per hour
Store manager 4 salaries reported	$46,875 per year
Customer service representative 1 salary reported	$32,000 per year
Assistant manager 3 salaries reported	$37,833 per year

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