infirmier urgentiste

gérant

conseiller de vente

store manager

responsable de magasin

Change Lingerie

First, I loved working with my team at my location. I was so lucky to have amazing, positive, fun women as co workers when I worked at Change. Also as another positive, I believe in the product the company sells and it can be so rewarding so find someone a great fitting and beautiful piece. 

In terms of any criticism, I only want it to be constructive. 

The biggest issue this company is facing in terms of company morale amongst staff is the computer & selling system. The selling system (at least at my location) would be down in some shape or form at least once a week. When it is down, you almost always have to tell the customer (we had many regulars who when you would say that would respond with "again?") and it can cause mistakes which recently has resulted in you losing your commission. If they can't make the machine work, they should expect human error to some degree (especially since their is no training function on the selling system so new staff who aren't used to it could easily make an error). Also, it is sometimes left up to you too fix these issues (which can include the phone being down) and because we worked alone so often, it would be extremely stressful to have to fix a computer that has everything you need on it and sell productively to customers. It often feels as though we are being punished for the selling system not working properly. I understand completely that some mistakes by cashiers are truly their mistake, but every mistake ultimately comes down onto you.

In terms of selling, Change seems to rely solely on their sales associates and puts little to no money in advertising. At my store, we had a lot of regulars who would come in and are used to how our deals are set up, etc but the company relies on the foot traffic that just happens to be walking by and hopefully the window is pretty enough to bring them in. You are expected to sell a certain amount per hour you work, so if you are there for 6 hours and have 5 people walk in, you have to pray that you can get at least 2-3 of them to spend a minimum of $200 (and even then, you wouldn't necessarily hit all your targets). Also, like I previously stated, you could work so hard to make sales and still end of up losing your commission because you made a mistake on the selling system (which is their job to make sure works properly but because they put so much work on so few people in upper management, it often does not). Another note on selling, inventory of basics does run out and there can be a gap of months before they are restocked. They advertise for all sized women but have recently been leaving out sizes of certain styles because it's been determined for the customers that because they are that size they must not want that item (e.g bigger cup sizes not being offered in a padded bikini top option - a big issue this past summer as we have young customers with larger busts that need the support but still want something cute)

Another major issue affecting staff at store level is the total lack of organization in terms of communication. Upper management will sometimes send 5-6 emails in a row about different things so that can get confusing (especially when there's a new sale and the system isn't working so they have to change their mind about wording, how to process it, etc), the deals/sales will change within the same business day (I have on many occasions be ringing through a sale and see a notification pop up saying we are no longer doing such sale). It has gotten slightly better from when I first started, but it still would be confusing for any new staff member because it seems as though the company is making up its rules as it goes along. Please, someone, make an official employee manual. 

Another important note: there is no H/R. If you feel uncomfortable doing tasks or you have an issue, you have to hope your store manager is not the issue and that they are approachable because every regional manager is so overworked (there aren't enough staff is basically every department of this company) they sometimes don't have time or patience to help you. 

Working for Change can be rewarding. It can also be extremely frustrating. The system hardly ever works properly, it feels like the company doesn't put in the effort they can to bring in traffic so if sales are low it's the store associates fault and they expect one person to do the job of 3 in every level of the company. The biggest reason I stayed so long is because my team at my store was amazing which is also why my overall rating is 3 - my team gave it an extra star.

-Depending on the shift, a typical day can begin with opening the store and ensuring its cleanliness, to coming in the mid/late shift and just jumping into the duties along with the other sales associates. Through out the day one must work on keeping the store tidy while assisting customers and providing exceptional customer service. Change Lingerie has European sizing which means that I must give a correct fitting to each new client, as well as existing clients whom have changed sizes.
-What I have learned is how to make clients comfortable, seeing as I must get very close and intimate with each customer that I have to give a bra fitting to. I have thoroughly enjoyed the challenges which I have had to face with Change, and I feel it has made myself much more confident in working with the public.
-The management is great, I value that they are approachable which makes it quite easy to talk to them openly without judgement and I am grateful of how understanding they are.
-I enjoy my coworkers plenty, they know how to make hard work seem easy and it surely helps the time pass by.
-I would say that the most difficult part of the job would be the fits themselves as each woman has a completely different body shape so the same item will fit completely different on many people. 
-What I truly find most enjoyable about working with Change is the fact that I am able to help women find the perfect fit! Many women are uneducated on how a bra is supposed to properly fit, and when I have a client leaving with a smile on their face and a fantastic product I know that I have done my job in exceeding their expectations.

I've had a positive experience during my time at Change Lingerie.  The awesome team and location has made this job a delight, providing an extremely positive environment to learn and grow with the company.  The company knows how to make big weekends (Black Friday, Boxing Day) a fun deal for the staff by providing games like Black Friday Bingo, and paid lunches.  The clientele is very respectful towards us as many are coming to us for help and value our opinion in what will work for their body type.  By carrying so many styles and sizes, many women walk out with an optimistic view on their body, which is a very empowering feeling for them, and us as experts as well.  Change Lingerie always has a promotion happening in store to help make the product more affordable, and is part of the reason why we have so many ladies coming back, as everyone loves high end fashion at a good price.  

Change Lingerie also likes to hire from within the company, which works out great as we are a company that is continuing to grow throughout Canada.  They also provide fun incentives like Change Dollars to help the staff get free sets of their own!

Change Lingerie has done a lot for me in terms of confidence, and I hope to pass that along to past, present, and future clients.

I was lucky enough to have great management, but the entire company is incredibly competitive and aggressive in the way they address customers. Because they work based on commission, you are basically expected to attack customers as soon as they get in the door, and ultimately they do not seem to care much about what the customer wants. We were given a script on what to say, and I was personally very uncomfortable with that. Overall, the discounts are okay but the bras are still extremely expensive - worth the money, but only if you have it. The dress code was also very strict, and with the money I was making I could hardly afford to go out and buy a brand new wardrobe. There is always somebody directly above you in the Change Lingerie heirarchy and you are definitely made aware of it. You can work your butt off and bring in more sales than your coworkers, and still be let go.

I’ve been working at Change Lingerie for quite some years and it’s been an amazing journey so far. Change Lingerie is my second home, we share the same objectives and the same passion for fashion. I’m always looking forward to coming to work and face exciting challenges . Throughout the years I have acquired experience working in different departments and I’ve learned so much from remarkable people. My skills and confidence have grown day by day knowing how my input can make a difference. Change Lingerie has been a life changer in terms of finding the right balance between social and professional life, with compassionate and excellent managers and directors running the ship. Our team is like a family and we count on each other and support each other. These are the reasons that continue to inspire me daily and make me very proud of the accomplishments done at Change.

During the interview be sure to ask how they supported their employees during Covid-19, especially following the Omicron variant! How many people they hired as non-seasonal workers to let them go the following month... no security! During the interview and following it I was told that company really cares for its employees and that the Canadian branches try to emulate the same employment standards as in Europe but that was not my experience. 

In most cases, the customers were pleasant and even fun to work with - even when following the company's assertive sales method. I enjoyed the collaborative atmosphere and had a lot of fun working with a great group of womxn, but I wish management had actually communicated and been more honest/transparent!

This is a really bad place to work at. The management is unprofessional and does not train employees they just abandon them and hope for the best. The store managers are paid on a yearly basis of a 40h a week ...but the pay is really low and they expect you to work an average of 45h a week. They also cut down hours so you are alone for most of you shift. They also have a 125$ per hour sales goal per staff expectation that was not mentionned when I was hired. Its almost impossible to make these numbers because they simply don't have enough stock to sell. Even if you have a customer that want to buy many bras or sets you most of the time don't have the available stock! Thoses are just a few of the reasons you should not work there!

Hire more people who aren't students, more people who can open and close, preferably if everyone on the team is a keyholder. 

The store is dead half of the time and many creeps would come in and make the employee working (often alone because we never have enough hours in the budget) very uncomfortable. 
It's an easy job that's good for people who don't want to exert themselves and get paid for it, the only benefit is working alone so you can say goodbye to the dress code and caring about making sales. Just put on some netflix and relax until your shift is over. 

Management loves to micromanage and if you work here make sure all your communication with upper management is on paper because they WILL gaslight you out of your agreed benefits.

This was the worst job and work environment I’ve ever had. Management is awful and treat their employees with so much disrespect and frequently bully their employees (in front of customers). They are unreliable with hours, have extreme favouritism for a very small handful of employees, and treat everyone else as if they are a burden. The environment is extremely hostile, for not only the employees but also the customers, in my time there I witnessed multiple customers leave due to overbearing customer service and overall bad attitude from employees. 

Top Job Titles	Average salary
Infirmier urgentiste 2 salaries reported	$52,500 per year
Gérant 1 salary reported	$52,500 per year
Conseiller de vente 5 salaries reported	$20.00 per hour
Store manager 2 salaries reported	$50,178 per year
Responsable de magasin 2 salaries reported	$55,000 per year

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