jeweler

sales associate

manager in training

center manager

retail store manager

Charm Diamond Centres

You try your best to recommend the perfect jewelry to the customer. I learned metal grades, precious gem training and sales tactics. It was a nice job! Management was always positive and helpful. I was seasonal and when i was laid off i wasn't even upset because the manager went about it so respectfully. Hardest part about the job was actually closing a sale. People love to look at jewelry but spending money on it is very different. they want to be sure that their investment is going to be satisfactory. Most enjoyable part of the job was watching someone buy and engagement ring. No one looks happier than someone in love.

Untrustworthy upper management. Expect sales associates to do managers work without compensation. Try to get you to sign people up with horrible credit company that will screw seniors over. Company sides with customers even if it goes against their policies. Horrible, degrading emails from upper management when teams don’t make sales goals. No rewards for making sales goals anyway. Absolutely horrible place to work, so much favouritism and this coming from someone who had that advantage and had to listen to upper management talk poorly of my coworkers who were amazing people and company absolutely destroyed their self esteem. 0/10. do not work here.

Charm Diamond Centres does not care about their employees — they only prioritize the full-timers and management team. They force you to push Flexiti financing onto customers, even when it’s not the right fit. They claim your hours are based on your sales matrix, but even if you hit your matrix, you can still have your hours cut. There are times when the store is completely dead and no customers are coming in, but they still pressure you about not making sales. Overall, it’s not a supportive environment if you’re not part of the full-time or management group.

I'm only speaking in regards to their head office, but I would stay clear of it. Very little to none advancements, very low pay and no recognition, I honestly felt stuck in this position and so unmotivated to go to work. A lot of people have been with the company for a long time and love to gossip about other employees. I was with the company for two years and only received a 50 cent raise in my time there. Take my advice and stay clear of this company 

The job consists of selling jewelry and service plans, cleaning the store, and sometimes doing repairs. Good place to learn about jewelry if you're interested, as they put you through lots of training and the commission is decent if you are able to reach high sales goals. However, I wasn't a fan of management. The environment is overly competitive for sales which causes lots of workplace politics and tension between staff and managers too.  Also, the employee discount wasn't very good at all. 

There are a lot of task to do in this business. Head office does little now to support the stores. I have had two experiences with this company each worse than the last. They focus on winning the customer for life , full stores of staff leave at the same time proving maybe a focus on keeping trained staff being important? Win an employee for life so the customer has qualified sales associates who know what they are selling you!

Talked down to on multiple occasions, expected to remember everything in a matter of less than 2 months. Was asked in the interview what my ideal work place would be, told them I don’t want to come into work already on edge, and then got hired after the first person they chose decided something else, but still out in situations that made me feel uneasy going into work anyways. Told it’s okay to ask questions, then belittled when I do. 

What is the best part of working at the company?
Customer interaction and satisfaction

What is the most stressful part about working at the company?
High expectations and short learning curve

What is the work environment and culture like at the company?
High pressure sales, competitive environment, staff not overly friendly

What is a typical day like for you at the company?
Register sales, standing, cleaning shelves, etc. part-time seasonal

What is the best part of working at the company?
Discounts on products that you can buy

What is the most stressful part about working at the company?
How management talks to you sometimes 

What is the work environment and culture like at the company?
Not much to do , gets boring and sometimes stressful competing for commissions 

What is a typical day like for you at the company?
Cleaning and organizing and calling people

Absolute best job I’ve had, the new manager is incredible. My coworkers were very helpful in teaching me how to do sales and customer service tips. The manager is very understanding and accommodating to my disability as well. I am always in a great mood while working and love learning about the products and company. Corporate is incredible as well, very caring for their employees, even part time.

Top Job Titles	Average salary
Jeweler 34 salaries reported	$19.30 per hour
Sales associate 32 salaries reported	$18.69 per hour
Manager in training 5 salaries reported	$22.20 per hour
Center manager 7 salaries reported	$23.11 per hour
Retail store manager 1 salary reported	$55,000 per year

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