préposé aux bénéficiaires

infirmier auxiliaire autorisé

cuisinier

commis de cuisine

préposé - maintenance

Chartwell Retirement Residences

The most life sucking, draining environment I have ever worked in. You don’t get your raises, you don’t get your benefits or you’ll be made to wait MONTHS after you’re eligible to get them. management is completely useless and some under qualified and completely incompetent of doing their jobs. Your pay checks are ALWAYS going to be wrong and short. You get absolutely no advancement opportunities. You get no responses from management when it comes to bringing forward concerns in regards to coworkers or your residents well being. The residents are very much so neglected in more ways then one. 

Staff are not welcoming nor supportive in any way, in fact they will turn around and stab you in the back Just for some amusement. Management would much rather hire an agency to have staff to come in that are not even qualified, and pay them triple what staff members make then to give us all a well urned raise and to treat us fairly. If you work nights, you will never really be a PSW, in fact you will be a house keeper cleaning. Yes, cleaning. There is a lot of favouritism that happens and PSW’s that work here that should have been fired a long time ago for multiple med errors and for giving out the wrong medications, are still here and have never had any repercussions for their wrong doings, they are in fact allowed to just continue to make those mistakes. Your union member does absolutely nothing for you, instead he will go around and gossip your entire business to the entire building.

The residents will even say this is a terrible place to work, that’s they feel bad for us PSW’s and fully acknowledge that the compassionate hard working, devoted PSW’s always end up quitting. They are spoken poorly too, and about. They get treated like they are garbage (from management), and most times the PSW’s mistreat the residents as well. 

Over all, I would never recommend anyone work here. I would never recommend anyone bring a family member to live here. I would actually strongly encourage people to stay far away from this place. It’s a terrible to be in. Your mental health will disintegrate along with your sanity. Very very sad that the residents get to dealt this sad hand. 

I tried to stay as long as possible, thinking that I would or could make a difference but unfortunately a target has instead been painted on my back. The residents are amazing. It’s beyond heartbreaking to sit back and see what they actually go through.. while they are paying an arm and a leg to live here (lol out literally). 

The residents are truly amazing and such a blessing!! Beyond thankful and grateful for them. 

I have never in my entire life been so disrespected in my place of work from MANAGEMENT!!! Absolutely no interpersonal or communication skills. The turn over rate of GM's is almost on a yearly basis, Chartwell will pick anyone out of a hat to manage this home! All managers at Chartwell Leamington are stuck up and think they're better than the employees.... in the hallways they will keep their head down and completely ignore you. When you say "hi how are you?" They'll ignore you half the time. They never follow through on appreciation events such as Chartwell "Gem" Awards where staff are voted on to recieve appreciation. 

Everyone in LTC at Chartwell Leamington just went through a lay off this March 2016, want to know how appreciated everyone felt on their last day???? No one was acknowledged for their years of hard work. Some staff were even disciplined and given dirty tasks outside of their job duties during the last days of work. No thank you, no respect, just attitude from management. 

The managers in this home are so tight knit, they take 2-3 hour lunches on Fridays in the summer, they're incompetent, irresponsible and arrogant. They do not have proper training, or maybe they do and just don't care to implement it. You will always find the managers congregated in each others offices gossiping about employees or playing on their phones. It's ridiculous! They'll arrive late and leave early, never informing their staff of their absences making it very difficult when issues arise or a care conference is scheduled AND NO ONE IS THERE TO FACILITATE IT! 

I highly advise anyone who considers working for Chartwell to reconsider. You will be under paid, given little direction and guidence with plenty of unnecessary discipline. Oh and playing favorites is their favorite thing to do. After working here I will NEVER put a loved one in a Chartwell home. Head office, regional managers and department managers at Chartwell Leamington should be embarrassed. 

This being said, Chartwell Leamington did  get an awesome shout out from the windsor star for zero restraints, physio etc. This doesn't have anything to do with managers, this is all thanks to the wonderful employees that care about the residents' well being and put effort in despite working conditions!

I worked for this company for several years.  They have a high turnover especially in management because in short they treat their staff and management team like dirt.  Handing out free food to staff a few times a year at staff events in no compensation for bullying, intimidating and exploiting people that work at the facility.

I found their corporate team very dishonest and out of touch with the front line staff.  They take advantage of their front line staff to make a profit and when mistakes are made placing residents at risk due to their penny pinching efforts they throw their staff under the bus to cover up the situation.

Their Scarborough location was being run by this disrespectful tyrant who was horrible to work for.  She would be yelling at staff and other mangers in front of other staff and residents.  Having administrators that cannot act professional and treat staff with dignity and respect makes this long term care facility one I would not recommend to anyone.  She was basically a bully.  Her uncontrolled ongoing poor treatment of her hard working staff results in ongoing high turn overs of management staff at the facility and also results in people that use of love their job working the residents and facility members living in the facility want to work elsewhere.  

Many staff who work there do try to keep more than one job because there is huge mistrust towards Administration and Head office staff that appear very happy to blame frontline staff when problems occur to protect themselves.  In many cases problems occur because they have created policies and expectations that are not realistic and set staff up to fail.

The front line staff in the home are great, but many eventually get burnt out because they continue to be taken advantage of.  Talking to staff respectfully makes a world of difference to help keep them motivated.  However due to their horrible administrator it is now a very toxic work place and unless you are desperate for a job I would not want to work there.  This is also why many of the staff just work there for the pay cheque until they can find something better.

The pay and benefits are not good.  Better organizations to work for.

Attention families and potential residents..... DO NOT LIVE HERE!!!!

I am a former employee at Chartwell's Duke of Devonshire retirement residence and sadly left as I had to move out of the area, though it was soon approaching anyway as the quality of care and positive, friendly atmosphere has changed for the worst.  

It’s very disappointing to see as it's become more of a business then a home for the people that actually live there!! Everything has become more about marketing for new residents and less about doing for the residents living here.   Occupancy is embarrassingly low, budgets have shrunk but of course the rent has gone way up.  These people are paying way more and getting way less and the rest of the money is going into managements pockets.  

Respite care over shadows permanent living. There is no team work or communication between departments, policies are not followed or respected and upper management does not respond to concerns regarding resident care and satisfaction. Furthermore, make changes in the home based on what they think and feel is better for the business (yet they are nowhere to be found) without even asking residents or staff - the people who actually know how things best operate on the floor.  They are never around on evenings, never mind weekends, and often part time minimum wage employees are forced to "man the fort" and make decisions far beyond their pay grade.  And even when management is there, their noses are so far up in the air they barely acknowledge staff and resident existence!! Heaven forbid if something major actually happens.....

The reputation of this home has excelled in years due to the rewarding service excellence staff provide. However there has been a huge turn over in staff because of the lack of respect chartwell has for its employees. A ‘wow’ moment for me would be to see this company value their customers and staff. Making people’s lives better doesn’t mean taking advantage of them and pocketing millions in profit. These residents deserve the best and if you are the type of person/employee who is caring and compassionate, do not work for chartwell. You will be overworked, under appreciated, underpaid for your efforts and left feeling completely frustrated!

The place is not kept very clean & the proper tools & time is not given in order to try to clean properly.  They rush both employees & the residents through things in order to get things done in the time allotment for each shift.  They use cold water, dirty cloths & improper solutions to clean in the kitchen & dining room areas & barely wipe off the residents tables in between meals.  There are crumbs,  dribbled/dripped & dropped food left on tables & nothing used for sterilization  to help prevent the spread of germs.
The quality of food served is adequate at best & they don't seem to have a genuine concern or caring for the elderly people who live there...they talk poorly about them amongst each other & make fun of some of them.
The kitchen area is surface cleaned only & even that is not satisfactorily completed.  Most of the employees talk about & sneak around to do things that are not allowed behind managements back.  There is no real 'team' environment but rather each person for themself & 'that's not my job' type of attitude/behaviour in play.  Low employee morale, high staff turnover rate & often understaffed because they have a hard time finding people to work there or stay for any length of time.  The staff with seniority who train the newbies are not very friendly, thorough or helpful during the training period but instead dictate what to do & then rush you thru every process.  They are impatient with trainees & lack empathy clearly forgetting that at one time they were also new & had to learn how to do their jobs.
They do not provide the level of customer care or  cleanliness of either the common areas or the residents personal living quarters that is helpful in the prevention of or spread of germs between their elderly (most vulnerable) clients.  The quality of food is sub par considering the great cost to live there.
It is a very cliquey type environment & other staff members aren't very warm, welcoming or inviting to new comers, feels intimidating at times.

I moved to Langley and got a job as a server here. I've worked at retirement homes most of my life so I believe I have a good understanding about the industry. When I began my training I knew right away what I was in for and unfortunately I was desperate for employment.

First off, the wage was below average compared to other facilites I applied to. With that being said, I wasnt surprised that the benefits weren't that much better. Also, I wasnt too impressed with having to pay union dues. However, I was willing to compromise and start my training.

The working conditions through out my 1 year of employment were, quite frankly, appalling. The toxic behavior from management (both general and food service manager) slowly trickled down and poisioned the unwilling staff (myself included) which created such a unimaginable and scary work environment.

The general manager literally did whatever to whomever she pleased (along with the food service manager) without any repercussion whatsoever, as there was no one in house monitoring her position/behaviour. She bullied, intimidated, and even picked on staff she did not want working there anymore (for whatever reason she saw fit) so that they had no choice but to escape and quit. I can truly say I've never, til this day, ever encountered someone so unprofessional and cruel.

We would usually work understaffed due to the fact they had a hard time keeping staff. This would obviously create a chaotic and tiring work load for the rest. Also not having the right tools for the job (lack of supplies, dishware etc) didn't help. The facility was extremely frugal with everything with the obvious reason being the manager would get a bonus for being under budget for the year. It was a vicious cycle.

The staff had a chance to express our concerns with the building when we were granted a employment survey from Chartwell. However,  shortly after receiving them, we were all gathered into a room together and literally guided by the general manager what to write on the surveys. It was shocking.

Unfortunately, the conditions at the facility affected me so much I was beginning to take it home and that when I knew I had to leave as soon as possible.

I spent one day here and it was by far THE WORST NURSING EXP. of my life! Let me be VERY CLEAR- I have been a nurse for 9 years. I'm an excellent nurse and seasoned and this was a NIGHTMARE
-they did not inform the nurse she was training me so she had a break down when she saw me as she was on her 11 shift straight with many + Covid patients and barley any staff. She was completely exhausted very clearly over worked and it became evident they could care less about staff and they have zero respect for their nursing staff as they day progressed
-this was before management and her decided to have words with this nurse in front of me and all other staff including patients in the middle of the floor SO UNPROFESSTIONAL
-they tried to only give me one day of training as a RN  as charge nurse in charge of 52 beds. I had to pretty much beg for a second day. They had the nerve to tell me that their nurses that are hired by them get three days orientation ( I went through an agency) as they work on multiple floors. CHARTWELL this makes zero sense. Its not the assessment staff struggle with its the processes. Processes are similar if not the same on floors.  One day orientation is not adequate or acceptable. THIS IS UNSAFE FOR NURSES LICENSES AND PATIENTS HEALTH!!!! YOU SHOULD BE REPORTED FOR THIS.  The reaction from management when I advised them I was not comfortable with one day training was on the line of bullying. They literally had the nerve to ask me "what I did all day" as if I did nothing all day !!!!!!! I did even have computer credentials the entire shift so I had no idea how to use the EMR!!! How  was I supposed to work alone? Pretty scary  and once again unacceptable
-all of this on top of hearing about the lack of PPE and the struggle these nurses had to endure to protect themselves makes me sick to my stomach. 
RUN AWAY as fast as you can. The management will not protect you or hear your concerns. You will not be respected. I will NEVER EVER apply at a Chartwell residence post this experience again. I MOST DEFINATLY will never put a loved one in one of their homes after this.

Define incompetency: the Chartwell FSM. OMG! 

I have read and continue to see new statements of how dire the situation has been and continues to be at Chartwell and at this place, there doesn't seem that that culture of mismanagement and employee disregard is going to be changing anytime soon.

I have to say, that though I am still employed here (though that will definitely change if they figure out that I wrote this) this employment brings me no joy. I and my coworkers, do not look forward to going into work. When we are there, the mood is dour and unappealing. 

The little we have to work with, the confines in which we work, is slowly but surely killing any joy we may once have had working here. 

And truly all of this only really started since the new Food Service Manager came on board.

Yes, we (the underlings) know that the budget has to be met, that a profit has to be made, but seriously, at what cost? The ridiculous fare that we have to put out to the residence makes my stomach turn. How is it even a thought, never mind a viable one, that a grilled cheese sandwich with a half a pickle be served as a lunch for someone who pays $3000+/mth? 

That by the way, is the typical lunch offering. 

If the residence wants a large juice, they should be given a small juice. If they complain, let them wait and hopefully they'll forget that they'd wanted the large. If they still ask, then they can get another small juice.

More and more the food is going the 'heat&serve' route. Why would I want to go to place that advertises that its menu is a carefully considered enterprise, to get Campbell's previously frozen soup with a soggy sandwich for my lunch? And pay in excess of $3000 a month for that privilege? 

If none of the above bothers you, and bear in mind that that is just a tiny tiny hint of what it's like working there, then feel free to apply. They are in constant demand of workers.

If you care about the service you give, the food you make, and have a passion for life, don't work here. It's not the place for you.

It was a good place to work for I loved my job the first year I started. After a while it started to take a downward spiral. Management have no respect for employees health, privacy or time off they don't have employees backs nor are willing to help. The patient ratio for each care person which is 1 med 1 care is ridiculous and unsafe for all 90 residents which 1 care person is on charge of all them. They advocate breaks and state employees must take them but never once have I heard anyone taking them mostly do to the unreasonable work load this job demands. As a care staff you are the heart soul and body of this place which unfortunately means you take the lacky Jobs no one wants such as housekeeping, dietary aid, reception even nursing at times. We have all these departments but care Staff hold some form of responsibility to all of them. No one is psw certified but it's expected to perform psw jobs with low wage and no proper direction nor training and we have policys in place that get broken by almost all staff members which the nurses r aware of. It's expected the care staff are to be forced to stay past there shift. Regardless of contract, union or law it's been an on going issues that staff members are forced to do overtime they don't agree with. There are also situations where it's expected to stay 10 mins past shift still working without being paid. Your lucky to walk out on time. The general manager knows nothing about the residents nor are they med certified which I believe could be a huge benefit for how short staff this place is. I believe this place has potential to doing better but the company needs to hire more care people for the floor not just 2, proper training and education, bigger wage OR duties reviewed to Match the wage they pay, better management, better union and residents that qualify for retirement not longterm/assisted living and staff members need to advocate for proper change not submit and take what's given. We deserve better.

A typical day at work fluctuates from day to day. One day can be calm and enjoyable and the other can be chaotic and emotional. The individuals that work in the care department on days are absolutely enjoyable! They provide you with positive criticism (If you are open to improve), they are extremely helpful and an easy bunch to get along with. If you are a hard worker, attentive, and eager to learn, it will be noticed and rewarded by those that train you. The individuals that work on the evening shift, they're bossy. They say awful things to the residents, they make the environment hostile. It is very much uncomfortable working with them. Oh, there is a constant shortage of staff and constant call ins. I wonder why? Pay your people, show them that you appreciate them and maybe they'll stay.
Management... At first, they showed that they care. When you finally see their sly ways, it's an automatic discouragement. Management sweep things under the rug. They are a facade. Management should have their employee backs but that is definitely not the case. They get paid enough money so why should they care, right? Kitchen management stresses out their employees to the max! A huge majority of the time, kitchen management doesn't know what they're doing. Basically, chasing their tail and pretending to look busy. Completely scattered. Server staff are impeccable! Bless you ladies and the one gent! You guys made days bearable. I hear the residents complain about the food constantly! Kitchen staff are harrassed and under appreciated. The food is not proper for the residents. 
The best part of the job, you fall in love with the residents and the experience you gather. They did brighten my day. I worked for them not for management. They deserve so much better than what they are getting and what they're paying for. It was heartbreaking to leave. I truly miss them.

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