refrigeration technician

service technician

service à la clientèle

technicien de service

warehouse associate

Choquette CKS

Overall choquette cks Ottawa has shown promise to being a good place to work at.

I would love to give 5 stars but their are a couple flaws within the company but nothing overly serious.

On the positive side, management is A+. Good people who understand work/life balance and have experience in the equipment service field as well. Recently noticed alot of people internally getting promoted to different positions with the company so their is certainly opportunaties to move up within.

The job itself is pretty solid overall. On a typical day, the dispatcher will schedule calls on your board the day prior. You then go on your phone and find your service call on a phone app called RFS. You then aknowledge the call on the app, jump into your company provided vehicule and head to your call. Choquette has built a long term clientele that are loyal to them. So repeat business from customers is quite common and maintenance programs are plentiful. They have 2 different service sides to their company, one is hot side and the other is cold side. Hot side tends to work on Gas and Electric appliances and Cold side usually works on refrigeration appliances.

I would say that I am consistently getting 8 hours a day or more. The opportunaty to do overtime is plentiful and choquette will encourage techs to do what ever it take to get the job done.

Management would rather you complete your calls on the 1st visit. It looks good in the eyes of the higher ups to complete your call on the first visit and to avoid dispatch bookin you to go back. 

So example, if a customer had a bad thermostat on an appliance, they would rather you source that thermostat at the shop or locally around to get the customer back up and running on the same day. Due to the wide variety of equipment we work on and between all the manufacturers, brands, ect, it’s not easy to have every single part on your truck. There will be time where you will have to order the part in and make a second visit. So if you’re constantly replacing this one part maybe 2-3 times a month, it’s encouraged to stock that part on your truck with managements approval. Their will also be times where the customer wants a quote. That will sadly sometimes create a second visit.

The company is looking into getting the techs new vans. Some have already recieved new vans so this is a good sign that the company is investing into their techs.

The enviroment itself isn’t too bad. The techs seem to all get along. The office staff seem to get along too. There are times where office staff and techs don’t always get along due to confusion and lack of communication with jobs, parts ordering, quotes. Thats probably the worst i’ve seen with the company. But most places i’ve worked at lacked communication anyways. 

The first downfall I noticed is that within the office they have one dispatcher for Ottawa only. This has more than once caused issues trying to get ahold of dispatch trougout the day. This has been brought up in tech meetings but dosen’t seem like they will be adding another dispatcher any time soon.

The second downfall id say is also related back to the office, their is one person in the office that does all the quotes for both Hot and Cold jobs, and orders the parts that techs request. More than once have I had customers reach back out to me asking when will they be getting their quotes. Quotes can take a long time to process when you have 15-20 techs on the road asking for quotes to be made. Customer can expect quotes to be sent to them in around 3-7 business days. Customers are suffering and losing money because of this. My 2 solutions to this problem would be to have 2 people in the office making quotes for customers and or give techs the ability to quote their own jobs. However the last solution i’m giving dosen’t seem to be the way the company wants to go with moving forward.

All in all, I love this job. Gives me the opportunaty to expand my knowledge and skill set, get paid fairly for the skill set I bring to the table.






What is the best part of working at the company?
I really enjoyed my experience working at Choquette-CKS, part of the Heritage group. The team feels like a close-knit family—everyone is kind, supportive, and always willing to help. Because the team isn’t too large, you quickly develop strong connections and a real sense of belonging.

Everyone is hardworking and ready to take on new challenges, yet the environment never feels overly rigid or stressful. People are encouraged to express themselves and bring their own personalities to the workplace, which creates a positive and dynamic atmosphere.

I would highly recommend working there. If you’re looking for a role that is both challenging and enjoyable, where you can continue learning and pushing yourself, and if you enjoy working with people and solving problems, this is a great place to be.

The company also offers strong HR support and quality training. Management and HR are approachable, and there is a genuine effort to ensure your experience is both rewarding and enjoyable.

What is the most stressful part about working at the company?
There is a lot to learn, as the company continuously evolves with new technologies. This encourages growth and adaptability, which is very rewarding, even if it can occasionally feel challenging.

What is the work environment and culture like at the company?
A dynamic atmosphere filled with people who truly know their business—hardworking, engaging, and fun without being overly serious.

What is a typical day like for you at the company?
I regularly collaborated with colleagues to coordinate tasks and respond to client needs. The variety of responsibilities kept the work engaging and fast-paced, so the days went by quickly. By the end of each day, I felt a strong sense of accomplishment, which is something I truly value.

What is the best part of working at the company?
Supportive, team effort… great salaries and benefits 

What is the most stressful part about working at the company?
Fast paced but team driven … everyone works together to help, no egos just great service 

What is the work environment and culture like at the company?
Great people who work together and solve issues for their customers 

What is a typical day like for you at the company?
Organized and balanced. Lots of work but great support to make sure job is done right

The company itself, is great.  The management, made things very toxic.  You would be written up for things that could have been handled much more maturely.   
To many people would work on the same problem, causing concerns for customers 

Great place to work. You'll never be bored with the job because there are always new things. If you have a good attitude, are willing to work hard and like learning new things it will pay off. Lots of resources and support for technicians.

Highly fast industry. Lots of duties. Hard to keep up sometimes.
A high quality of customer service is needed. The hours and benefits were fantastic. Great place to work

Work there !! Terrible owners , staff are robots and mostly family members. I have a much better job which pays twice what I made at Chockette . Don’t work there you will go nuts . 

Great place to work, lots of support from office staff and fellow technicians. Hours Can be long but keeps you busy. Work van and specialty tools supplied

Top Job Titles	Average salary
Refrigeration technician 10 salaries reported	$48.50 per hour
Service technician 10 salaries reported	$35.00 per hour
Service à la clientèle 4 salaries reported	$23.25 per hour
Technicien de service 7 salaries reported	$35.00 per hour
Warehouse associate 2 salaries reported	$21.75 per hour

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