sales representative

fire sprinkler technician

assistant aux ventes

alarm technician

storekeeper

Chubb Fire & Security

I work as an alarm operator in Chubb's Mississauga central station. It's a fairly straightford job that sadly is made far more difficult because of staffing issues and management's refusal to invest in better software and better computers.

Management has been very slow to correct serious staffing issues that continue to plague the monitoring station. Turnover rate and absenteeism is extremely high, leading to more people calling in sick or simply quitting -- it's a vicious circle. Management hires about five new agents per year when it fact it should be at least three times that in order to stem the flow of agents out the door in search of a better job. A new class of five agents will generally mean that at least two of them will have left within a year or so, leaving the station not much better staffed than it was before. 

Alarm volume is extremely high and this is compounded by the fact that there are so few agents fielding these alarms. It's not unusual for half the station to call in sick. This is especially true on the night shift. We deal with fire, medical, and burglary alarms as well as a whole host of other lower priority alarms such as temperature alarms that monitor coolers and fridges. There's a lot to handle but the station is run way too lean. We need double the number of scheduled agents taking alarms in order to properly serve our customers. They are paying to have their alarms fielded in a timely manner and without the right number of agents fielding these alarms, these customers are not getting what they paid for, This needs to addressed. 

The pay is good RELATIVE to what other stations pay, but it's by no means a high salary for 2016. About $25.00 / hour after about 2.5 years from the date of hire.

There are many roadblocks that management knows about but does very little to assist. Processes are difficult and there is so much red tape involved, so customer orders take too long to process. 
The last couple years I worked there, I was apologizing to every customer for our bad service, slow response times, and high prices.

The work on place culture is dismal, when it thrived when I first started. No one wants to be there, and plenty of good people left and plenty more will follow.  They don't seem to replace employees once they leave, they just let everyone else try to cover a little more until they burn out. 

I honestly still struggle from PTSD from being there, and it's not worth it.

Most enjoyable part of the job used to be the people, but everyone is so unhappy.

The fire technicians are truly the bread and butter of the industry, but they're taken for granted and a lot of highly trained ones have left.

The worst part of the job is definitely branch management, and if the company cared, they would listen to their employees, but I'm afraid it's far too late. 

This company used to be a juggernaut in the industry, but they are too incompetent to come back from this. 

I would highly suggest staying away in all capacities of this company. 

At one time, I would say Chubb was the best job I've ever had. In recent years, it went down hill because of ego.

Little to no training or support. 

Disconnection from head office.  

Poor leadership from branch manager, that created a toxic work environment - mass exodus of employees within the last year, and likely more to follow.

Convoluted processes that cause disruption to customer service -billing, orders, scheduling, emergency calls.

Overworked staff due to hiring freezes, or refusal to replace people in vacant roles. Likely reason to keep overhead down so manager can receive a bonus.

The hardest part of the job is watching customers struggle to navigate within the system and know Chubb isn't the best company for them.

Most enjoyable part of the job is a few perks, like company vehicle. 

You're gaslighted into thinking the grass is not greener on the other side of the fence, but in truth, there isn't much worse.

Unless you get a CEO job and can make changes, I would not recommend working there anymore! Stay away!!!! 

After 2 months, I knew the Winnipeg office was in trouble. 2 people quit, and I found out that prior to my hire, 2 other people left. I started finding out why when I was told to do certain things that were clear violations of the electrical code, then was blamed for the errors on the job. I kept the text messages, which is what saved my skin. But management at Chubb is constantly blaming others for their short sightedness and failure. After8 months I had enough and left. Soon after I left, 2 other people also left. Just look at how often they are posting in the job market, and ask yourself why! The pay was good, but the rest is absolutely horrible! Worst place I have ever worked. Avoid this company at all costs!

One of the first duty I would do as soon as I arrive, would be to prepare the cash flow report of the previous day's receipts which I would send it by email to all of the managers in the finance department. Then, I would post the various batches of the receipts for the cheques that were sent to the bank to be deposited the day before. Once the day's mail arrived, I would begin to process the cheques. After all the receipts were posted, we would go to lunch. After lunch, I would balance the day's receipts and then work on the payments in our unapplied account. The hardest part of the job was keeping up with processing all of the cheques that arrived. We were understaffed so we could not keep up with the volume. The most enjoyable part of the job was the posting of the receipts.

A Typical day at work is full of fun with new challenges everyday and the good feeling that one gets after solving various operational issues. I leart so many different things from Customer Service to client retention, from project Management to collections, from billing to procurement. My job has different dimensions and every hour is a hour spent in dong something that adds value to the organization. Management is very supportive and often rewards us for good performance. Co-workers are great, the team is blend of highly experienced people and new fresh graduates who were good students in the school.

Most Enjoyable part of the job is probably closing and what we called closings basket. The total is displayed and is every milestone is celebrated by the branch.

Chronic staff shortages affecting the department I am in... immediate supervisor is not helpful in providing resources/knowledge in a timely manner to help us do our jobs properly. Manager is largely invisible - does not meet with staff since appointing a supervisor, and does not appear to be aware of, or perhaps is disinterested in what is going on on 'the front line'. An up-to-date, complete knowledge base is urgently needed, but after three years of promises that it would be brought up to standard, no improvement at all has occurred. 

That being said, team members are very pleasant to work with and deserve a medal for functioning at the level they are given the circumstances.

Being micromanaged and most managers have no management skills at all and grab credits for what you did. They would give you work to do that is not aligned with what you are supposed to do but will not give you credit for doing the job. There is no future/growth in this company. If you just need a job then you can apply at Chubb but if you want growth and respect you might think of being a part of this company. There is Ethics training in this company but most managers have no Ethics themselves.  They always let go of good and highly skilled employees and retain unskilled employees. Even their customers cannot give good reviews in this company.

What is the best part of working at the company?
Assuring customers and generating lasting bonds with fellow colleagues. 

What is the most stressful part about working at the company?
Navigating multiple personalities and view points of while working towards common goals.  It was challenging at times but, insightful. 

What is the work environment and culture like at the company?
It was very positive and up lifting. Once powered by API group they did encourage employees to grow. 

What is a typical day like for you at the company?
Work was work. I enjoyed what I was doing and found joy in I what I was doing.

What is the best part of working at the company?
People, the office people, Techs, Sales Colleagues.

What is the most stressful part about working at the company?
Lack of Leads, ability to bring in new Sales due to businesses already have a provider, hard to find new customers. needle in a haystack.

What is the work environment and culture like at the company?
Okay, people are great, everyone was open to helping with there years of experience, great events and interactions

What is a typical day like for you at the company?
Gym, office, meetings, prospecting for the week, set up a weekly plan.

Top Job Titles	Average salary
Sales representative 12 salaries reported	$65,625 per year
Fire sprinkler technician 2 salaries reported	$37.50 per hour
Assistant aux ventes 2 salaries reported	$140,000 per year
Alarm technician 1 salary reported	$35.13 per hour
Storekeeper 2 salaries reported	$60,000 per year

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