personal trainer

sales representative

front desk receptionist

fitness manager

general manager

Club16 Trevor Linden Fitness

Some upper management is supportive and can provide growth opportunities, making this a good company to start your career in the fitness industry. However, the culture has shifted in recent years, and some challenges have become apparent.

Middle management is underpaid, and the company focuses heavily on coaching these less experienced managers rather than addressing broader structural issues. Retaining employees is a problem, as the company seems out of touch with current job market trends. The more they restructure the more broken they become. Due to there low pay this will becomes apparent when they rely on younger people (Gen Z) more

Professionalism at upper management levels can be inconsistent. In some cases, gossip about middle managers or staff is shared inappropriately with others (including ground-level staff), creating a divisive atmosphere. Additionally, certain upper management has been known to speak negatively about former employees’ career paths or other industries, which fosters an environment that feels dismissive and unnecessarily critical. Baseless claims are sometimes acted upon without proper verification, further contributing to a workplace dynamic that feels overly political and unprofessional at times.

While the company offers valuable experience and room for initial growth, long-term career advancement is limited. Many roles have ceilings due to slowed company growth and overpromised opportunities. For those willing to navigate corporate politics and build a portfolio, this can be a stepping stone to higher-paying opportunities elsewhere (I hit a ceiling at club16, moved on and started making 2x within 4 months). Just note that no matter what position you are in, your whole reputation will only be reliant on your direct manager. Overall, significant cultural and structural improvements are needed for long-term employee retention. 

If you are looking for a place to develop, learn, grow and move up, this is NOT the place for you.  How can anyone when:
- the “ leadership” group for the front of house (cue the clown music) in this organization are never accountable for their actions and lies. They spend most of their time putting out fires caused by their inability to lead. 
- Incapable of being leaders; they love to micro manage but they are disconnected from the day to day operations. 
- They don’t care if sales are done ethically, as long as Personal training sales goals are met, they turn the blind eye to everything including the operation of the club. 
- they dangle the proverbial carrot when it comes to salary through bonuses, but set unreasonable targets. If you don’t hit your sales target, your promised salary decreases (by as much as 80%).  There will be times when your pay as a manager will be only a few dollars higher than minimum wage.
- When it comes to performance reviews/ pay increase, don’t get your hopes up.  Even if you get a good review, they don’t pay on agreed salary increases. And if you ask them about it, they will ignore you. 

Trust me, those are just the tip of the iceberg.

I started as a Sales Rep in 2019 at one of the Club16 locations, after Covid hit, a lot of companies laid off their employees, but Club16 & She's FIT! not only re-hired every single employee that was ready to go back to work, but also started giving raise to a lot of employees because they opened 2 new locations after Covid. I was one of the employees who got a promotion and became an Assistant Manager. I have marked 3 years in this company and could not be more grateful for the opportunities that I was given to not only show my potentials but also find out what my true passion is. I have taken on multiple roles in this company and now I work at the Corporate office. I can't imagine a better feeling than going to work every day feeling truly happy :) Thank you Club16 Trevor Linden Fitness
You will find yourself a lot of great friends for life. You'll have lots of fun, laugh and of course competition if you will be a representative but a healthy competition.

The work itself is good if you are young (under the age of 24/25). Good for part time for students or just a seasonal/temporary gig for short term. Pay is absolute garbage especially with ridiculous tax hitting you every paycheque, might as well wash dishes. Physically, the job isn’t taxing at all because most labour you do is clean up the gym here and there and stand at reception. Due to work crowd that is catered towards younger audience, perhaps there will always be workplace drama but at the same time it’s good to just have fun with peers. Head office is CRAZY, as they expect the most out of the workers but they give the least compensation (minimum wage) and maybe they’ll throw in $5 gift card if you are lucky lmao. Good to start off as a beginner PT but as you build experience, it’s better to go somewhere bigger or private so they don’t take commission off your hourly sale. 

It's a decent entry level job for personal trainers but nothing more. I worked at multiple locations, and management and culture can vary heavily depending on the location. Good way to learn the business, managers can somewhat lack knowledge in actual exercise science, they're basically just sales people. Pay is really bad, especially when new, it's hard to make more money than the receptionists making minimum wage, and there are practically no benefits or job security, I got a concussion and had to gave up 9 clients and management didn't care. Would go for if you're new but mainly just to get some experience. One gym had hands on management who could get me lots of clients while another gym had super relaxed management who were very minimal in helping trainers and would not give clients.

By working on this company for 1 year, we got stuck on minimum wage. no job reviews, the work-culture is ridiculous and the management are bias if you are not the favorite there  will be no improvement even though you hitting your goal. So far, their turnover rate on employee quitting on there company is beyond words. since the gym open at Richmond back in Sept/2020 until jan/2021 - 12 employees already left (all front desk and mars and couple sales rep) because of one problem and they cant even fix it. That is how horrible the club is. Warning, Save yourself do not waste your time on a company that dont support nor cares about the employees. 

If you want to get into management with this company; don’t. All upper management cares about is sales. Don’t forget, this is a customer service job, yet all they care about sales and they don’t care if you’re sleazy as long as you get the numbers. Upper management will have a blind eye towards the ones that are cheating the system and scamming people because all they care about is numbers. 

Nothing is organized, there is no set structure, so you’ll hear different things from anyone including upper management. Also not to mention, this company with more than a dozen locations, doesn’t even have an HR department. 

If you want to work long hours, be micro managed and be shoved unrealistic goals especially during a pandemic, this would be the job for you. 

I've had the pleasure of working at Club 16 as a personal trainer, and I can genuinely say it’s been an amazing experience. The team here is not only highly skilled but also incredibly supportive. Everyone works together to create a positive, motivating environment for both staff and clients.

My manager is outstanding—always approachable, understanding, and committed to helping us grow in our roles. They provide valuable feedback, encourage development, and lead by example. The focus on teamwork and professional growth has made this a place where I feel valued and motivated to bring my best to work every day.

Overall, Club 16 fosters a culture of collaboration and personal development, and I couldn’t ask for a better environment to continue my career.

My opinion on a typical day of work here is not great. expect to do work that a receptionist at any other job wouldnt do IE; cleaning bathrooms, taking out garbages, cleaning spills and stains, dusting machine. 

there is basically no cleaning staff you are the cleaning staff. management used to suck its getting better but the staff aint great. 

hardest part of the job is people blaming you for the problems that they have or that head offices creates for them. excpect a lot of screaming. 

the workplace culture is okay when you have the right people it can be super fun, but very stressful because they forget its a job and not hang out time.  

most enjoyable part of this job is that we have a lot of drama which keeps us entertained (when your not apart of it)

Regionals from the head office only care about themselves and have no interest in their employees. They pay minimum wage and expect you to do so much. Only worked there for so long due to the staff at my location but I'm so happy I left. The most annoying part is that you have to stand for 8 hours of your shift at reception. What receptionist stands for 8 hours (well Club 16 forces their staff to stand for that long). I've seen people get promoted, get used, and get given no appreciation for the work they do. They do nothing good and expect staff to stay. They need to learn how to treat their employees with the respect they deserve otherwise Club 16 will continue having a high turnover rate.  

Top Job Titles	Average salary
Personal trainer 74 salaries reported	$29.80 per hour
Sales representative 37 salaries reported	$37,336 per year
Front desk receptionist 22 salaries reported	$36,818 per year
Fitness manager 7 salaries reported	$67,143 per year
General manager 4 salaries reported	$65,000 per year

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