millwright

ambassador

mécanicien de machines fixes

customer care team leader

cleaner

Concorde Airport Services

I am writing this to let you know that working at Concorde is a stress inducing and completely negative experience. The reason is not my co-workers but it is 100% the absolutely terrible management. I can't describe how bad they are. I get along with many people and try my best to always be happy and inclusive of everyone where ever I go or whatever I do. That cannot be said about BN or WW (the top dogs). When I pass them in the tunnel they do not even acknowledge my existence. They look grumpy and have no interest in even saying a simple "hello". They are responsible for setting the morale of their employees. If you treat your employees well then they will go the extra mile for you and the company, and everybody wins! But no, they're only interested in micromanaging everyone at all times. Except maybe for a select few of their favourite employees, who are actually the laziest and biggest complainers. These workers complain about others to cover their own tracks. 

You will be thrown under the bus. Guaranteed. Do not work here!! You are treated as a number. They don't care about you at all. You are expendable and immediately replaceable. 

Management will tell their lead hands to write a good Review and to not believe the negative reviews. I know this for a fact. Don't buy it. 

They watch you at all times as well. If there is even a whisper of someone stepping out of line they will bring you in and question you hard. They won't believe you  but only believe the person who reported you. 

Run! Give this conpany a wide berth and keep a repectful distance, unless you are an electrician. The technical department that looks after the maintenance, and repairs to Calgary Airport is very electrician-centric and is managed by electricians. Although the work is fairly pedestrian and routine in nature, it is a dead-end job for millwrights. Working as a millwright, in this company, means you have a 'shelf life' of about three years. The politics and endemic corruption is rife and contributes to a stupidly high turnover of people. there is no proper HR department to run to when things begin to go south, and you fall out of favour with management. Very cliquey and back stabbing group of people who really DGAF about what you do, out on the Airside, so long as you do the work. You think you can be dedicated and do exceptionally well but, in the end, nobody cares, and the next moment you are escorted out the gate with a severance package, if you are lucky. For example, a millwright will be out the gate with the excuse given, being that his job was abolished, then they hire another millwright, a few months later. The pay is quite exceptional, especially in this monopsonistic job market but, it really comes at a cost to your dignity and self-esteem. Save yourself a ton of mental and emotional anguish and look elsewhere. You have been warned.

Concorde suffers drastically from ineffective management, below average wages, complete lack of advancement or opportunity. Workers often find themselves feeling unsupported and left wondering why everything “is just the way it is.” The culture of the company can be divided in 2 : The great interactions had between hard working employees, and the lacklustre management who leave much to be desired. 

I could not recommend working at Concorde to anyone unless you had limited options and choices, If so my advice would be to use this place as stepping stone to move on to better opportunities later. 

The invasive presence of cameras in the breakrooms creates a culture of distrust, while ineffective management across multiple departments regularly results in chaos and inefficiency. The company's refusal to address problem employees only exacerbated the toxic environment. Moreover, the lack of advancement opportunities leaves employees feeling stagnant and undervalued, compounded by the frequently monotonous nature of the work. Overall, Concorde often fails to provide a conducive and fulfilling work environment, making it a challenging place to thrive professionally.

What is the best part of working at the company?
Helping passengers and meeting new people at work.


What is the most stressful part about working at the company?
The management at Concorde and at the Airport Authority have no clue about teamwork and team building. 

What is the work environment and culture like at the company?
This is the most toxic environment of any company I've ever worked for. Backstabbing and "throwing people under the bus"...and these are the managers! The airport authority is also guilty of this too.

What is a typical day like for you at the company?
Pain...Sadness...Regret...Division...
Frustration...Giving up...

What is the best part of working at the company?
Working with a large group of people.

What is the most stressful part about working at the company?
Working with people that at first seem a good fit, but then later turn out not so great to work with.

What is the work environment and culture like at the company?
Very organized and always aiming to create a positive culture.

What is a typical day like for you at the company?
10 hour day shifts, supervising on average 25 ambassadors, admin work and dealing with customers in general.

Like any job in the airport it can be stressful but it is rewarding if enjoy the aviation field. You got to learn everything you need to know about traveling and airport procedures with this company as you will be involved in all areas of the airport. If you have a great passion for customer service it is the right job for you. The problem there is their poor management and scheduling. Wrong people often promoted or rehired!

While the pay is good, it is not worth it when you have to deal with very poor management techniques and whiny, drama laden co-workers.
If management likes you, great. If not, watch out. Everyone throws everyone else under the bus at this company. Would not doubt it if the suck ups wrote great reviews on here to protect themselves. 
The general manager is also the HR department, and her son is the payroll department. The other two managers only got where they are for how much sucking up they did, not their managerial skills. RUN RUN RUN!!!


Ok it started off well. That’s it end of story. 

Management; Supervisors are amateurs and totally into their favorites or wtvr Yyc management tells them to do... 

Promotions or upward movement impossible because there is so little unless you are a pro management always!! 🥵

One of the worst jobs of my entire life! I’ll say no more. 

Stay away or stay unemployed. You’re better off 😩

Everyone throws others under the bus. Sad. 
Stressful beyond compare. 





Do not let a couple of negative comments from previous disgruntled employees influence you. As a long term employee of Concorde, and a tradesman that has worked for a few companies, this by far is the best company I have worked for. It is a great environment to work in. The company is very generous and loyal to it's employees, and will go the extra mile to look after you. Good benefits and good pay for a maintenance job. Over all, great group of people to work with.

Top Job Titles	Average salary
Millwright 1 salary reported	$45.41 per hour
Ambassador 1 salary reported	$22.36 per hour
Mécanicien de machines fixes 2 salaries reported	$32.20 per hour
Customer care team leader 2 salaries reported	$24.47 per hour
Cleaner 2 salaries reported	$19.00 per hour

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