systems administrator

solution architect

service desk support

senior business development manager

systems integration specialist

Convergence Networks

Convergence Networks is heading in the right direction with its goal of delivering quality MSP services. The company has a solid foundation, and employees across all four locations are generally hardworking and dedicated to the organization's mission.

Con: The experience with the HR department, specifically the Director of HR, has been extremely disappointing. This individual is a poor leader and manager, Their actions have significantly impacted the workplace culture. The Director is highly biased, manipulative, and has been known to speak poorly of younger female employees across the board. Many of her former team members have left after only a year, which is telling of her management style.

Her behavior is often impulsive and unfair, creating a toxic atmosphere for those around her. She has a history of damaging reputations with false information, She has been accurately called out in reviews at her former employer. She shows little respect for employees who don’t hold a director-level position or weren't hired by her personally. If you’re not part of her inner circle, expect to be thrown under the bus. Additionally, she tends to be overly kind and fragile with male leaders, which creates a very unbalanced environment. The senior leadership member on-site leaves much to be desired.

Grade A is in a dire state, they are bleeding people and aren’t doing anything to try and retain them.

Salaries are well below the national average, management doesn’t listen to it’s employees or take their feedback into account at all, and with each day it was becoming more obvious that the focus is on the US company that acquired them rather than fixing the growing list of problems that exist at grade a. 

For anyone looking to apply here, know that your path to any sort of promotion or growth will be next to non-existent and you will not be valued no matter what you bring to the table. You are more valuable at EVERY other msp.

For management, you need to value your employees and stop weighting in on decisions you have no background on. Each part of this company operates differently and there are no standards between them, and you value your bottom line 10x more than any of your employees. Be honest with the employees and stop making false promises, the growing list of negative reviews on here are reflecting how poorly this company is being managed. 

The culture of the office is seemingly vibrant, if a bit shallow if you try to engage with others. It seems that there is an expectation to conform to a particular personality type otherwise you will be sidelined.

Employee expectations were high. It felt that everybody was expected to fit two or three hours of work into one hour. Those who did achieve this consistently would be punished if they have an off day. It's strange, though. Specific employees who are constantly underperforming are given special treatment whereas you'll see a steady turnover of other employees for no reason.

Individualism is not a high priority for this workplace. Expressing ideas should be avoided. Keep your head down, stay at your post, and log off at the end of your shift.

Given how this workplace has a wide range of clients, this is at least a good place to gain exposure to the various IT needs of different businesses.

I've been doing IT for nearly 20 years, and I have learned more in the last 2+ years here than in the entirety of my career.

The culture is great and inclusive, and management is willing to try new things and admit when they were wrong.

Advancement can come quickly to the people who are willing to actually work for it and get involved and the pay is decent.

The hardest part of the job is the pace, the company is constantly growing and keeping up with all of the moving pieces can be daunting, but it's also one of the best parts of the job.  Mistakes are identified and dealt with as soon as possible.

The most enjoyable part of the job is the people, everyone here recognizes that we need to work as a team, and while there may be the occasional roadblock we always work through it.

There's something to be said about being able to walk into any upper management office and have a chat.  It's a great environment.  

In other places you are a person in a chair, I've learned here that I can actually be valued as an employee.

Grade A is an alright place to start out a career, not a good place to grow one. A lot of the rank and file people are cool and fun to work with but management will lie to you. They'll make promises they never intend to keep and demand loyalty from you without earning it. Random firings to scare people into line are common. They pay is poor, so are the benefits. The owners are almost never there and live in huge houses and drive fancy cars but there's never money for raises of bonuses, even when they sign new clients all the time. Office gossip and backstabbing are common and never stopped. And if you even hint about leaving to go work for another IT company, you will be intimidated, threatened and receive letters from lawyers.

The owners and management claim it's an "employee focused company." Don't believe the hype and lies. They're in this for them and only care about you until you become too expensive or noisy, then you're their enemy.

This is can be a good starting point for college graduates  with no experience or someone changing careers and looking to break into the IT field.  Also, if you are a seasoned professional who loves supporting a huge variety of clients and being challenged by very complex IT environments daily, then you can give it a try. 

Interview process:
Grade A has a very long interview process. First step is to fill out an online application (with basic technical questions ) , phone screen interview, and 2 in person interviews ( first is personal and second is  technical) . Worked for other competitors before and the process was not as long as this.

The company is a great place for anyone who loves technology.  You get the chance to gain experience with a wide variety of platforms and technologies, as well as different industries.  This is useful for developing your career whether you stay with the organization or eventually go elsewhere.

The team and management are very supportive and open to all kinds of feedback.  There's really an open door policy at all levels.  

The company is growing and I think the biggest challenge for everyone is dealing with the amount of changes that occur.  While normal for a company on the rise, that doesn't make it any less difficult.  

I believe in the ultimate success of the company primarily due to the team (and teams) involved, and the people at all levels.

They care about their employees in every way except the most important one which is also the reason to even have a job, your pay. The benefits and vacation time are also below average.

The people there are great but all of their most senior employees who haven't made it into the upper management cabal are leaving in droves. Burnout is a huge problem here as they refuse to pay a wage comparable to anywhere else resulting in nobody wanting to work here as a potential new employee or as an existing one. 

It almost feels as if they are intentionally trying to end their business here in Ottawa in favor of their newly acquired US locations.

The place is like working in a dungeon. all you do is solve problems for all sorts of mean and not understanding people who brake stuff, blame you and the company and then demand that you fix it. 
Management does not have your back, no matter what the tell you in the interview you are on your own.
I would never recommend this company for any IT professional.

This company bills itself as a young, fun, inclusive company, the reality couldn't be further from the truth. I would never recommend anyone to either work for them or to employ them to do any work for your business.
Management will talk about you behind your back and the past history of just firing people randomly isn't good. Poor morale, lack of leadership and not a good place to be

Top Job Titles	Average salary
Systems administrator 1 salary reported	$62,500 per year
Solution architect 2 salaries reported	$110,000 per year
Service desk support 3 salaries reported	$53,000 per year
Senior business development manager 6 salaries reported	$95,000 per year
Systems integration specialist 1 salary reported	$95,000 per year

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