automotive glass technician

customer service representative

glazier

voiturier

glass installer

Crystal Glass Canada Ltd.

What is the best part of working at the company?
I loved the large variety of things I learned about glass and all its uses

What is the most stressful part about working at the company?
It could get very busy, therefore you had to be very organized,  and be able to deal with large volumes of calls, which dealt with a different area if expertise and follow through for each custoner.

What is the work environment and culture like at the company?
Cold in the winter, as bay doors were always open and shut to let vehicles in and out. No separate break room, so you ate your lunches in the cold bays.

What is a typical day like for you at the company?
Large volume of calls, booking the techs for their assigned jobs. Doing quotes, emailing, invoicing, dealing with insurance and fleet companies, and the warehouse for parts. Plus large volume of walking customers to help as well.

Working at Crystal Glass I learned how to handle multiple tasks at once and cooperate with my coworkers. A regular day at work required lots of hard work and innovation, usually, things were very repetitive and easy to catch on to but it could have unexpected turns at times but I always had other coworkers who could give me a helping hand and vice versa. The hardest part of the job was getting a lot of items shipped out in time but if I knew how long it would take I could get other workers who don't have such a short deadline to help me complete it or approach it differently to make the deadline. The most enjoyable part of the job was how cooperative everybody was cooperative and nice everyone was with each other, our teamwork in the warehouse made things go by smoothly and we figured out everyone's strengths and weaknesses and worked according to that.

A typical day of work consisted of receiving orders from my assistant traffic manager, filling out these orders, and then delivering them. If it was not busy, I would also fill out orders to be shipped out, or put away stock. I learned much from this job, such as teamwork, communication, and even built my own self-esteem while there. My management staff was very courteous and we work very well together, even though we do have our differences, as humans typically do. My coworkers have been splendid to me as well, they all have a wonderful sense of humor, and we all work together as a team, even on days where we do not want to get along. I find that the hardest part of the job is also the most enjoyable to me, which is navigating the traffic in terrible weather. It's a challenge I enjoy and excel at, even if it is incredibly stressful.

After I had given Crystal glass 3:years of service with ZERO sick days ZERO late days and ZERO complaint; I was promised in year one that I would receive a raise every year or more; after the initial 3 month probationary period I receive a pay increase of $0 50; & Then at the 6 month review I was told I would normally get a raise but because thw economy is "terrible" right now it would be made up to me later on^ 3 years and I am still hearing about how "nobody else is getting raises" either and I am beginning to wonder if this is because my manager is simply not asking for me to receive a raise or something; certainly his salary wouldn't suffer if I were a to receive a pay increase from minimum wage; considering I do all the front end work as well as technician in the back/shop

Worked here for about a year and a half, it was great for the first year, super nice people. 

Over the last few months my manager who's on salary started disappearing for 2-3hrs in the middle of the day saying she's going to the bank or she'd leave early at 3-4pm on Fridays leaving me to close up shop while simultaneously getting my hours cut and sent home early everyday even though they all boast how Crystal Glass pays less but doesn't send their guys home like Speedy Glass.

Extremely low wage, they don't give raises even if you do everything a certified technician does and you only make $1 more than the CSR that sits on their phone all day.

Absolutely zero reward for hard work. 

Even forced me to give back my old dirty t shirts. 

What is the best part of working at the company?
The customers were the best part of working at Crystal Glass 

What is the most stressful part about working at the company?
The most stressful part was the toxic and abusive installer that worked there.  Very unpleasant and completely unprofessional 

What is the work environment and culture like at the company?
Toxic and stressful with a ton of good ole boys club thrown in for good measure.   It was hard to get out of bed and go to work at the end

What is a typical day like for you at the company?
Dealing with customers, answering phones, ordering stock and taking payment for work done

This company doesn't seem to care about you unless you're there making them money. The old managers/staff in the company make twice as much as the people working twice as hard as them. When you leave the company to go somewhere that actually pays you what you're worth they blacklist you like you've done something inhumane by leaving, just because it doesn't do them any good.

I enjoyed my time with the company before I got more involved with it, had I just stayed as an installer my entire time I might have never known how shady they operate, turning business into a personal attack.

Glad I left. They pay people who put years of time into their company sub-20$/hour even if they're good installers.

You'll be on camera every day, working your butt off, while upper management watches you work from their computers. When you ask for support you'll be given false promises from people that lack the competence to provide the support anyhow. General manager cares only for his own interests, and is methodically running the company into the ground. The owners seem content to allow him to do so. Unqualified people get the best positions, because of the general manager's own poor sense of ethics. 

Crystal Glass was a fantastic place to work, I enjoyed the physical demands of shipping and stocking Automotive Glass, Window Glass and Commercial Mirrors. I learned how to carry a 40lb windshield up a ladder and how to polish rub marks and scratches off glass products. I enjoyed handing paperwork for the returns when drivers brought in damaged stock and helping customers from installation shops carry their glass to their delivery trucks. I am proud to be able to pick and pack a crate of 60+ windshields in under an hour and follow all the procedures to ensure safe shipping and I have been trained to use a band saw.

What is the best part of working at the company?
The constant Push to succeed in the company. Both Red Deer and Calgary were great people to work with. 


What is the most stressful part about working at the company?
There was not much stress at all. Calgary was super busy though.

What is the work environment and culture like at the company?
Great work environment.  Great culture within the company as well

What is a typical day like for you at the company?
Windshields to do during the day.  Mobile jobs to do during the evening  usually. Glass table work during slow times to get caught up on. At the end, clean shop for next day.

Top Job Titles	Average salary
Automotive glass technician 26 salaries reported	$23.31 per hour
Customer service representative 13 salaries reported	$19.94 per hour
Glazier 10 salaries reported	$29.30 per hour
Voiturier 2 salaries reported	$23.00 per hour
Glass installer 8 salaries reported	$26.19 per hour

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