Cypher Systems Group

I worked in the Travel Insurance division of Cypher Systems called Active Care Management for 6 months, because truthfully I couldn't take another day there. The hours you are scheduled to work vary on a weekly basis (7am-3pm, 8am-5pm, 10am-6pm, 12pm-8pm, 3pm-11pm) and includes working on weekends; sometimes just 1 day or both Saturday and Sunday, and working Holidays since this company is open 24/7, 365 days a year.
 
Before this job, I didn't even know anything regarding travel insurance so I had to learn quick. CSC Group did an excellent job during my 2 week training program of preparing me and my fellow co-workers of the ins and outs of the business. With that said, the job was extremely stressful; you deal with people over the phone who can be going through extremely difficult situations and even life threatening during or before their travels. You are the very first person they speak to and ultimately start their insurance claim/case. You go through policy wording to see if their situation is covered by the insurance; and when it isn't...good luck. I have been called every name in the book, screamed at on a daily basis and even shed a few (a lot) tears at work. It's tough. You do get Team Leaders that help and assist you if you have any questions or need help (they are GREAT) and can always approach fellow co-workers for advice. But you are constantly stressed out; not knowing what the next call will be like. The customer service coordinator role is what I called a "dumping station" because it involves an array of different jobs from the different departments of Active Care Management. 

Truthfully, there are SO many negatives about this job especially pay and benefits. I stared at a computer screen for 8 hours a day, every single day and there was NO eye/vision coverage. When I told HR this during my exit meeting they stated every single employee feels this way. Not to mention you get paid the bare minimum for a job that takes the life out of you- emotionally and physically. Now, I could be working at a Tim Horton's or a retail store and make roughly the exact amount I would have made an hour at CSC. 

But, there are positives about the job. It does give you the opportunity to help others- and that is extremely satisfying. In terms of workplace culture, I have never worked with so many kind, intelligent and nice people in my life. I was truly blessed with amazing co-workers and Team Leaders that made the bad days easier, and the good days even more enjoyable. Also, the company puts on events/parties throughout the year that are truly unbelievable and at the office regularly through mini events (like a pizza lunch, ice cream bar, hot dogs during the summertime etc).

The hardest part of getting hired on was passing the ribo exam. Lots of learning about insurance. The company pays for all the training and if they like you and you don't pass the exam the first time they may let you try again and hire you back on.

I work in auto/home insurance. I recently got moved to another brokerage within cypher systems group and work 9-5 with an occasional 10-6 that is on a rotational basis. No weekends. I got a raise within 6 months of being with the company. Found that very generous because my past employers never gave raises and the ones that did were like .05 cents extra an hour. This was a decent raise for a new employee. 

It can be very overwhelming especially in training. But once you start on the floor they have broker coaches who help you and they don't push you to take many calls. They let you go at your own pace. They are never on you about your time off the phones. The supervisors and senior brokers are very understanding. You have a lot of responsibility but once you get more experience the better it is. On average I take 13-15 calls a day on a busy day. The hardest part is learning home insurance because there a much more info that goes into it and you don't take as many calls as you do with auto. Also you'll have an occasional call about a recent accident and that can be tough. The management and supervisors want you to succeed and they want loyal employees. I love my job and very thankful to have it. I've worked for many bad employers and this company is definitely not one of them.

People can complain about lower pay for an insurance broker but if you work hard and show loyalty you will get raises. There is also ways to make commission even as a customer service broker. 

I highly recommend to work here.

If only I had listened to the reviews before I was hired on, I could have avoided an unfit position. The call center environment is not for everyone and you really cannot be sensitive to the verbal abuse from dealing with difficult customers on a daily basis in order to work here. The job is stressful but stimulating as each situation is unique and requires a comprehensive knowledge of each insurance company's policy and the rules are constantly changing. You will have all the training and support you need but the structure is so rigid for quality assurance that you will feel micromanaged and there is no flexibility in solving customer concerns. Legitimate claims and concerns are repeatedly denied and it is no wonder the client's are all upset. But you will scored on your ability to handle the client's unrealistic demands as the program they use will pick up any aggravation in verbal tone, including the client, even when you are following the standard procedure. Your performance is scored unrealistically and is not aligned with the company's expectations. Even when meeting or exceeding the performance standards there is very little compensation. There is little incentive to stay with the compensation not matching the job requirements as well as no dental or vision. If you have the ability to deal with the daily stress and are motivated you will move up in a company with a great team, eventually some years later, but the turnover is high as not everyone is capable of becoming an insensitive drone.

I had worked for cypher systems for 7 yrs.
Within 7yrs as a top performer and continually hitting targets and tiers i was NEVER recognized or treated anyway different than a brand new broker with zero training and lack of knowledge.

Within 7yrs i made 2000$ more in salary than a brand new broker.
You are told that you work days and a rare afternoon shift which is INCORRECT and that there are no saturdays; also 100%  incorrect 

There are a select few brokers, team leaders or managers that ACTUALLY care about their staff.
The brokers on the phone, working hard, taking calls, listening amd fighting for money are nothing more than a " id number",on a piece of paper.

Sure there is opportunity to grow; if they like you and want you to grow. If not you stay where you are and "deal with it". The owners of the company have no idea of what is actually going on and i feel if they did, things would change. I would hope so anyways being this is a family run company.

They under pay in salary , by 1000s after giving a "career" and the reason there is high turn over is because voices are deflected, youre told to get over it and everyone is rated and treated the same NOT individually. 

 Hard working staff leave and go where they are appreciated and sadly thats not the case here.your minimalist staff stay and sit around doing nothing because NOBODY is making money anymore 

goodluck if you apply, you will regret it!

There's a reason there's so much turnover at this place and why they're always hiring. You're promised that it's a corporate job with opportunity to advance but it couldn't be less true. Everyone is educated and over qualified due to the Windsor job market, advancing up in the company is near impossible due to that. The job itself is taking calls and dealing with client complaints over the rising costs of insurance. You come in 9-5 everyday to get screamed at and disrespected for 8 hours, you have to follow up with these nasty clients and obtain proof of winter tire discounts, ownership etc. Not worth the pathetic salary they pay you and unless you're in sales the commission is a joke. Don't leave your steady full-time job for this, if you don't like constantly getting disrespected and screamed at over the phone for 8 straight hours don't bother. The biggest pro is the supervisors and team leaders are beyond amazing and if you need help they will be there to address your concerns. No dental is laughable and appalling and the wage is truly pathetic, you're a licensed insurance broker making less then an assembly line worker.

Insufficient training for the job. You get on the floor and can actually handle 1 of 10 requests on your own. You will leave feeling drained, overwhelmed and unsatisfied and you come in the next day and do it all over again. The light at the end of the tunnel never gets closer. Management changes the processes constantly and your tools to succeed in the job are systematically taken away from you - an already difficult job becomes excruciatingly harder and more and more frustrating. The commission structure is peanuts and never proportional to the amount of work you have to do the majority of the times to complete a sale. Even though you are hired as a service broker, they will push you for sales and it becomes a driving factor in your reviews and success in the company. You can get paid the same amount of money doing a job that doesn’t suck the soul out of you or make you hate coming into work everyday.

Great place to get started in the insurance industry. 
Great training program. 
Good Co-workers.
Great hours.
Micro managing is too much, I feel if we are good enough to be hired and if we make it through the training, are given binding authority, and take calls on our own then we should not be subjected to that level of micro managing. 
The calls are 100% voice recorded, random calls are pulled and reviewed for coaching purposes. But there is a computer system tracking every call and is set to search for certain words, also it scores us for repetative word use eat. This is the system they use to determine if we make bonus and is used to determine raises. This system tracks internal call as well, not fair system.

I been here for almost 7 years and I never worked in a place like this before where our constant growth allows you to improve and move up. CSG has a family-like atmosphere; its a team driven by the same goals – to constantly improve and help each other. 
The owners are family oriented and for that reason they take care of their employees in many ways , parties, lunches or tickets for sports events but they also have a huge sense of community and like to help when is needed, it could be one employee going through a  difficult situation or an institution.

If you are just coming out of school, are young, and are looking for experience - this is a great place to work.

They are really good to employees but for me - I'd rather have the money in my pocket than a nice Christmas Party.

Work environment is ok - if you stick to yourself and don't get into the drama.  

Great training, great experience and fantastic owners and management.

Horrible pay for someone who has the experience
Benefits are not wonderful but you get them.
and you don't get a say in the company you want to work for, they just put you wherever

Nothing is perfect in life.....it is what you make it and what you can deal with.

I have been with this company now for almost 7 years and have moved up twice because I am very driven and hard working.  I am the type of person that needs to continually learn to keep and engaged in my role and there is not a day that does not go by where I don't learn something new.

The owners really take an interest in their employees and reward them in many different ways whether it be free lunch, parties, tickets to various sporting events including tigers, spits and red wing games.

Working at Cypher Systems Group: company overview and reviews

Cypher Systems Group

Cypher Systems Group ratings

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected