customer service representative

scheduler

scheduling manager

accounting assistant

scheduling coordinator

ENERGUY

I have a great team and I am proud to work with people I can genuinely call friends. 

However, the company has built a facade of being an excellent place to work, with superficial benefits that are being systematically stripped away as time goes on. 

With the injection of new management last year a culture of fear and artificially imposed competition has emerged. The most eager employees are held back and rewarded with more work, higher quotas and tighter deadlines. Some employees in the same roles have more access to productivity tools than others, they are told to keep secrets from each other, and conflicts of interest run in the very veins of this company. Managers have direct authority over their relatives and protect them from any and all criticism, and let the other employees clean up the messes they make. 

Nepotism runs rampant in every single department. There is no governing body to prevent this, and it actually seems to be encouraged recently as more conflicts of interest arise each day. You cannot criticize them unless you wish to be fired.

Staff are delibrately undertrained. The EA training team is constantly under pressure and expected to deliver more and more and for less and less every day. Energy Advisors are not being trained fairly. New advisors are being held to the same standards as advisors with 700 files behind them, with half the training provided to them and a large portion of the support staff who could not care less. Those that do care are overlooked and under recognized.

Quarterly reviews are used to thin the herd. Instead of using a last in-first out method, management will sabotage your review and use it to justify your termination. If management makes a mistake, you will be thrown under the bus. 

Management will not take the time to hear you out. Several times I requested to speak to a manager about something and was met with defensiveness, or was simply brushed off. I could not actually get a meeting with my manager unless I wrote a small essay justifying why I required that meeting. 

The office manager doesnt even pretend to care about any department except the one she was promoted out of. She wont even enter our room, let alone speak to me.

Reporting issues to HR is a fast track method of getting fired. Many firings in my time here have been shortly after an employee has made a complaint with HR. It has reached a point where new hires are told in hushed voices to never go to HR, even if racist, or otherwise offensive behavior occurs from upper management. You be identified as a problem and dealt with accordingly. 

The company does the not nuture their hires. If you make mistakes, you WILL be fired. They are notorious for firing without cause, with no warning whatsoever. You will not get a warning, you will not be told that you need to improve in some areas. You will simply be fired. Every employee (except those who are protected) lives in fear of their job security. Once management has an opinion of you, it will never be swayed. You cannot speak to them. They will not speak to you if there is a problem. I have outright asked my manager for more communication and tips to improve and if we had anything we needed to work out and was denied. They will outright pretend you dont exist if you pass by them in the office. They will speak negatively about their staff at length behind closed doors, completely audible to everyone in the department adjacent. 

In a time where their staff need more communication and encouragement than ever, management has cancelled our major staff meeting to avoid speaking with us.

Stress leave is incredibly common and several employees have had increased mental health trouble, simply because there is zero support from anywhere within. Management wants numbers, not happy staff. 

Morale is at an all time low. Work loads are at an all time high and employee effort is completely and utterly taken for granted. 

You will almost certainly not be happy here.


Energuy Holdings Ltd, purportedly a beacon of professionalism and efficiency in the energy sector, has come under scrutiny for its deeply ingrained culture of unfairness and bias within its management ranks. Despite its outward image of excellence, numerous accounts and experiences highlight systemic issues of favoritism and nepotism  practices within the company. This essay delves into the various manifestations of management bias at Energuy Holdings Ltd and its detrimental impact on employees and organizational performance.


At Energuy Holdings, favoritism runs rampant, with certain employees receiving preferential treatment based on personal relationships rather than merit or performance. Close ties to upper management or familial connections often dictate career advancement opportunities, leaving hardworking employees feeling undervalued and demoralized. This culture of favoritism not only undermines morale but also erodes trust in the fairness of the organization's decision-making processes.

The prevalence of nepotism and cronyism further exacerbates the atmosphere of unfairness at Energuy Holdings. Family members of executives or influential figures within the company frequently occupy positions of power, regardless of their qualifications or suitability for the role. 

The adverse effects of management bias at Energuy Holdings extend beyond individual employees to impact overall organizational performance. Employee morale suffers as a result of perceived unfairness, leading to decreased engagement, productivity, and retention rates. Moreover, the erosion of trust in management undermines collaboration, communication, and teamwork, hindering the company's ability to achieve its strategic objectives and remain competitive in the market.

In conclusion, the prevalence of unfairness and bias within management ranks at Energuy Holdings Ltd poses significant challenges to the organization's culture, reputation, and performance. Addressing these systemic issues requires a commitment to transparency, accountability, and equity in decision-making processes. By fostering a culture of fairness, meritocracy, and inclusivity, Energuy Holdings can cultivate a more engaged, motivated, and high-performing workforce while upholding its values and principles as a responsible corporate citizen. Failure to address these issues not only jeopardizes the well-being of employees but also undermines the long-term sustainability and success of the organization.

First 
A quick paced job, that will test your performance quickly. As an advisor you're out in the field dealing with the clients.  Some clients like in any service job can be a handful. This is a honest review, one that I wish was out there when I started looking up this position.

Pros 
-Make up your own schedule as an E.A , days you want to work, and number of appointments per day or week

-I would say a good management team, communicative and well spoken. The job I'd imagine is a hard one to do. 

-Your choice whether you want to sub contract or be an employee


Cons
The industry is impacted with high and low seasons
-You get paid a flat rate per appointment. Some weeks I had 6 appointments, recently its gone up to 20. 

-Supply your own computer 

-There's no paid breaks

-You learn this job independently, they will indicate that you can call someone in the office for help. Although you get directed to voicemail 9 times out of 10. 
Theres a WhatsApp group for the energy advisors, Energuy relies on your peers to Q.A. (Theres been times you need to urgently speak to someone to see if you should carry out an appointment or not ) 
Time for their monthly meetings are on your time, 
Learning the software (hot 2000) also on your time (not paid)
Taking the course .. you guessed it ... on your time 
If you pass you get re-imbursed the cost, if you fail tough luck and try again. 

- Different arrangements with different employees .Some employees send in their data forms and some one in the office does their hot 2000 files.  They will get paid the same, as someone who completes themselves. ( Hot 2000 file will take you 30-50 minutes to complete) 

-The salary advertised on the job ad would be if you're sub contracted, as you make more per appointment. I would say the lower end would be more likely. 

This can be precieved as hyper critical, but its all things I would of liked to know before hand

I've been working at Energuy for three and a half years, and I moved from starting newbie to account lead within two years. I have a supportive team that helps me with work overload, I can work independently for the most part, and I've learned a lot of new skills just being here.  

Energuy took a chance on me after 10 years in a kitchen with no office experience or education, and this is definitely a case of you get out of it what you put into it.  Working for a paycheque and only a paycheque is obvious to those around you, and it will be reflected in your advancement and opportunities.  Simply coming in and doing bare minimum? Yeah, that's what you can expect back.

Direct management are caring individuals that take your work history and your personality into account with every interaction they have with you.  Energuy has a habit of hiring anxiety-riddled individuals who used to work at toxic work environments, and goes about showing them that just because you get talked to doesn't mean your job is on the line every single time.

The hardest part of the job is dealing with homeowners, and the new anti-spam answering service that tries to keep you on the phone for 15 minutes with an organic-sounding conversation

At the start of working at energuy, I didn’t think it would be the right job for me. After my first few weeks, I couldn’t imagine working anywhere else! The management, employees, and company culture are incredible. Every person in the building cares about you and is there to help you. It’s a very fast paced job and it’s very easy to get overwhelmed, but everyone is there to help take the stress off of you and give you a break when you need. Overtime is always available, sometimes it’s hard to leave work at the office and not worry about it when you get home, but they always make sure you’re paid for the extra work you do even if it’s a small task. There’s also so many opportunities for advancement, and when you express interest, management takes the time to give positive feedback and develop you to help achieve your goals. No matter what your skills or interests are, there’s an opportunity for you at Energuy! 

We have a family environment here at Energuy. Our management team, as well as our owners want everyone to do well. We strive for excellence in everything that we do - be it obtaining permits, scheduling testing, or simply getting the job done in a timely manner. We have monthly goals that management would like us to meet in each department, and if they are met we are rewarded with a treat of our choice (ice cream, barbeque, etc). The team here is extremely supportive of one another here at work, and within our daily lives. Helping one another with tasks in office, bringing one another coffee, snacks or even just a joke to lighten the mood are things that frequent the Energuy office. We are here for one another.
Despite the fast paced environment here, we still find time to laugh, and have fun. We have a social committee here that actively plans events for us to break up our days now and then to bring joy to our office. We are a business that strives for excellence, but we find the time to have fun and enjoy ourselves.

I have worked here twice now. I left for an opportunity that found me and seemed like something I couldn't turn down. It turned out that it was not my cup of tea, and when another opportunity came up at Energuy, I prayed I would have another chance. I was very fortunate to be rehiredinto the same position I had been in previously as business development manager and I couldn't be happier. My management team is amazing to work with, our support staff are great, we truly are fun and productive. There is a feeling of family as soon as you step in the door, promoting the team to be unified and we are always looking to find a better way. I've never worked for a company like this before that actually listens to employee feedback and puts it into action. I love Energuy for many reasons, but the community and communication is the best!

As a current Energuy employee I couldn’t imagine working anywhere else. When I first started here I didn’t think this would be a career job for me but was I wrong! Energuy has become a home for me. There’s a lot of potential for growth. They are open and honest about career paths. While the work can sometimes be stressful you will never be given more then you can handle and if you are, there is always someone in the wing waiting and wanting to help. The company culture is amazing and I have never before worked in such a drama and toxic free environment. Energuy also understands life happens and try to accommodate days off to the best of their ability. 

Job is worth more than what they’re paying. Salary not adjusted for inflation or latest minimum wages. *They say one thing/do another. A lot in reality is the opposite of what they claim on their job postings. *Lame/toxic work culture. They say they are inclusive but they just want everyone to fall into line with their idea of what that means rather than be actually inclusive and accommodating. *Too much sales pressure & focus on volume rather than quality of work output *Unfit management & favouritism is rife. 

Amazing with work/life balance, always advocating about mental health and making sure you take your vacation days off. Great benefits after 6 months. 

Open door policy always, you ARE NOT just a number! This company is truly concerned and always there for their employees! I have worked in alot of toxic places and anyone employed here has been there for years.  

A great company in general!!!!

Top Job Titles	Average salary
Customer service representative 4 salaries reported	$17.50 per hour
Scheduler 3 salaries reported	$22.00 per hour
Scheduling manager 2 salaries reported	$49,450 per year
Accounting assistant 2 salaries reported	$21.00 per hour
Scheduling coordinator 1 salary reported	$21.00 per hour

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