technical support specialist

software engineer

senior software engineer

technical support

site reliability engineer

Ecobee

A typical day at work here begins with getting slammed with negativity in the morning "scrum". Customer service is at the very bottom of the hierarchy and you quickly learn that many important decisions are being made on your behalf. Information is not shared with you until the final decision has been made and they are in their implementation phase. 

You may be fired here without cause even after your probationary period. You are expected to ask permission to use the bathroom or go on your lunch break to eat. They may also deny you the right of going to break your fast during Ramadan. 

The culture they think they've created only benefits those who are not working in the Customer Service department. The management and leadership team are quick to reprimand or enforce any and everything upon their agents but are held to no standards themselves. 

They could care less about work/life balance. Even if you have an open conversation about any of your concerns, absolutely nothing will be done and this is common knowledge. 

Although they preach transparency and integrity are some of their "core values", their actions prove otherwise. They have been completely incapable of demonstrating that they value their (C.S.) employees. They lack people skills in general and seem to think the only people with brains are those with titles; the way they treat their agents is nothing short of degrading. This work environment is not conducive to fostering happy employees nor for the mental health of their agents. 

A generic copy and paste response from ecobee will follow...

If you are on closing shift, guess what if there are still people on hold then you have to stay till they are all gone. Benefits are the worst I have ever seen. Not disability friendly. If you need time off well you are unpaid and have to go to EI. Your job is never guaranteed, they will let you go anytime. Or wait 12 weeks to the day after your disability leave. They are constantly putting you down till your self-esteem is non-existent. If you want any vacation days, well you better know what you need months in advance. If you are looking at how much they pay... trust me it is not worth it.


If you are good with tech support then this is a good place to work. Have to finish your call even if it goes past your shift with a call sometime coming within your last minutes of your shift. Okay Salary, remote work, environmental business, makes great products. Large customer base in United States of America which makes for interesting conversations while providing support. Overall good if you can handle the job type and learn a lot of information about HVAC

It was a great place to work
I genuinely believe that there are a lot of good people in there 
I still remember the training and remember the internal configuration of thermostat ( been 6 years )
Work life balance is great. 

Issues -
No room for growth

They had made a supervisor out of a person who used to talk down to people ( was very difficult to work with him )

 No certification programs to grow.

Everyone including the management treated the company like a stepping stone for the next big thing and it didn't matter to anybody that the firm was becoming a revolving door of people leaving and entering.





Company has great incentives and things to keep you so optimistic but it’s not ever enjoyable or attainable because of your work life balance. 

You are unable to do anything but work for them and feel drained and exhausted once you get home because the environment is very high anxiety.

They give the customers the time in around instead of solving their issues and it causes us to deal with the damage marketing or management has made.

Lack in communication skills between departments causes a great divide. Not for people with families or who want to grow in a caring and supportive environment.

Ecobee was a great company before they started focusing on their new product. They want to be the leaders in smart homes but when you ignore and simply disregard bugs and issues from the older products you make it difficult for the customer representatives. Also there is an issue with employee growth within this organizations. Supervisor/ Managers tend to select their friends for positions that they are not qualified for.

You supply your own office utensils, owners speak down on you, never get paid on time, they don't care at all about any emergencies. Worst thing about this company is the way techy turn their employees against one another, they only want to see everyone doing horrible at their job so thy have a reason to the disrespect and degrade you as an employee. The vendors they work with, they try and defraud every cent they

If you work in technical support you are a drone - you are expected to put work first before all things.The so-called home and work balance are completely false.  They see you as a commodity to be used as much as possible.  If you work in another department it is politics game that is exhausting.  The location is great but it is not worth it

Though I  myself never really had major issues with the management (other than the fact that it was difficult to progress from where I was) I can tell that they implemented a lot of new sick day policies and mass firing of staff that caused a lot of unease in the department.

Working at ecobee has been an absolute delight! There are so many smart people working together under the same roof. A typical day as a CSR agent is not just comprised of troubleshooting calls. Agents have the liberty to choose to participate in intellectually stimulating avenues of growth and development.

Top Job Titles	Average salary
Technical support specialist 3 salaries reported	$24.67 per hour
Software engineer 10 salaries reported	$126,850 per year
Senior software engineer 3 salaries reported	$161,667 per year
Technical support 3 salaries reported	$53,000 per year
Site reliability engineer 4 salaries reported	$120,000 per year

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