loan specialist

senior analyst

customer service representative

conseiller en sécurité financière

collection agent

Fairstone

I have worked for Fairstone for 11 years. I started at an entry level position, and have been giving all of the training and experience needed to grow and advance throughout the years, allowing me to be promoted to a Branch Manager in my first 3 years on the job. 
Fairstone offers competitive salaries, lucrative incentives programs and a stellar, best in the industry benefits, vacation and pension package. HR department is top of the line, the company investment in the employee experience is bar none. 
With this being said, you do need to work hard, the incentives are rewarded to those who accept the challenges of their positions and work together with their management and teams to achieve the goals set out. Every day is a challenge, which with the right drive & passion for success you can really thrive in this business. This career is not for those looking for an easy way to earn a salary, however if you want to grow professionally with and open mind for learning than this could be the place for you.
Some of my the core values of this company are honestly and integrity. I look at some of these reviews from others who talk about the company being “shady” or having to break policy in order to get ahead, and that is not what Fairstone is about. The people who get ahead in this company are those that are ethical, and act with integrity in everything they do for the company, the customers and the employees. This company recognizes those who achieve goals the right way, and rewards them with lucrative incentives accordingly. If any employee or customer has a complaint about breaking policy or anyone acting or behaving incorrectly than in my experience as long as it’s reported it’s taken very seriously and dealt with immediately and professionally. 
The company is continually working towards ways to ensure the best experience for its customers, investing in new technologies and better ways to service their clients, and same goes for a the employee experience, both are very important areas in which the company is always evolving. They accept new ideas from any employee who wishes to voice new ways to do things or ways to make our company better. 
For anyone who is willing to work hard and reap the rewards, apply now!

I recently worked at Fairstone and realized early it was not the career for me.  While my managers were lovely people, I found the training to be very inadequate and unsuitable to my learning style, especially as I was brand new to the industry. There are the first 9 days that consist an information dump learned via online tools and tutorials, with a quiz at the end of each subject. I found it difficult to retain much of anything, and then things move very quickly to getting on the phone to begin with solicitation, delinquency calls and learning to take applications, with very little hands on practice or opportunity to fully understand what to say or do in specific instances, which caused me to feel incompetent and not confident in the role.  

As it is a daily pressure to attain sales goals and meet delinquency targets, the general message is one of stress, in the form of daily review of performance metrics and reminders of where you need to be, as well as hearing how stressful it is while a colleague is trying to do their job.  As the manager and assistant manager both have targets to meet as well and have to concentrate on their duties, I found it frustrating to have to interrupt them frequently to assist with my training.  Also, a new employee has targets to meet within a month of being hired, which I found to be too soon and was stressful on top of trying to absorb the information and learn the job.  The role is primarily to book loans and bring in as much business as possible, so the main focus is entirely money based-great if you are motivated just by money, but not fulfilling in any other way.

The pay is OK for an entry level role and benefits are great. Shifts are 8.5 hours with just one half hour break (not paid) and I found it quite exhausting.  This role is great for some people, and the company seems to treat it's employees fairly.

I have been with Fairstone for 13 years! I started at the entry level position and within 3 years became an Assistant Manager with my first Branch Manager opportunity at the 5 year mark (which could have been sooner however I wasn't mobile). 

Aside from the competitive salary, Lucrative Bonus programs and Industry Leading Benefits package there has been on going training and mentoring through every step in my career. I have made life long friendships and have had numerous mentors that have enabled me to grow not only professionally but in my personal life.
 
Fairstone truly cares about who you are and what/where your career/personal aspirations are going. HR and Senior Management work along side with you to ensure that your career goals are being met. Not only do they support your growth but they encourage feedback and ideas on how they can improve processes and the customer experience. 

Opportunity for advancement continues to grow since we are now a stand alone company and finalized our separation from Citi. 

This job is not for the faint at heart and hard work goes a long way!  I take great pride in what I do at Fairstone and it does not go un noticed or un appreciated. 

It is a customer service based job so if you like people this is definitely the job for you! 

We are proud of our Community engagement and we are constantly looking for new ways to support our local communities whether it be with Sponsorships, Volunteering with Local food banks and Educating our Youth on Finance.

Accountability, Integrity, Respect and Recognition are our Mission and Values and is not something we take light heartedly. 

Fairstone continues to change and grow with the times and I couldn't imagine having my career with any other "Family"!

It became clear very quickly that my manager lacked experience managing senior professionals. Having previously managed only interns, she seemed uncomfortable working with someone who had over a decade of experience and required collaboration rather than constant direction.

Despite receiving positive feedback on the quality of my work, I was terminated within 30 days for not being a “culture fit.” No meaningful coaching, mentorship, or performance concerns were raised before that decision was made. The experience was humiliating. It felt less like a professional workplace and more like middle school. 

What stood out most was the lack of transparency. By my second week, I sensed that my manager had already formed a negative opinion of me, and there appeared to be little opportunity to build trust or demonstrate my value. I was in an awful, no-win position with a clear power imbalance at play.

If you’re looking for a workplace that invests in onboarding, development, and fair evaluation of new employees, avoid Fairstone corporate. My experience suggested that subjective perceptions carried more weight than genuine skills and performance.

Advice to upper management:

If “culture fit” is being used as a basis for termination within the first month (which is already ridiculous and discriminatory), managers should be required to provide specific, actionable feedback and documented coaching first. Otherwise, the hiring process becomes expensive for the company and disruptive for employees without creating meaningful opportunities for success. You can't run a successful department on "vibes."

I have been with Fairstone since 2016 and am still currently with the company.  Fairstone is not just a job, it is a career.  You have to be prepared that it is not going to be all rainbows and sunshine. This is a place where you are lending and collecting from the same clients. You need to ensure that you are making the right decisions as clients aren’t always knowledgeable on finances, especially when it comes to high interest. We have a saying here “a loan well closed, is a loan half collected”, this proves again and again to be true.  If you are doing your job right, explaining the loan properly and optional products properly-  then you will be at peace knowing you did everything you can to service these clients. Times are stressful and sometimes you will feel like you are in a time crunch, just know that the rewards make it beneficial. Constantly learning within workplace, opportunities to advance within the company.  This is a company filled with employees from all over the country eager to help one another out! Complete team environment. Everyone will help you, if you just ask.  Compliance is a huge factor into every day decisions, you don’t feel that you are being pressured into doing something “shady”.   Your branch managers and district managers are always approachable and there to assist.  They will provide constructive criticism as they only want to see the best for you, not the worst.   Again, I cannot stress enough the importance of teamwork with this company.  Not a day goes by that I regret joining in with this company, it allows me to help others out of financial difficulties and learn on a constant basis.

One of Fairstone's values is Accountability.  Own your role and behave responsibility. This is a company that encourages you to look at problems as opportunities for professional development and learn new skills along the way. As a financing company, there are a lot of rules and regulations that we are required to follow each day, regardless of what role you are in, but the structure is designed to leave room for responsible innovation while ensuring we protect our customers and our brand.

Like any company, there are regular duties, performance metrics and responsibilities that need to be met each day and they differ based on your area of focus (Sales, Operations, Marketing, Risk, Finance...etc). Fairstone is a company focused on growth, and there are lots of opportunities to try new things, tackle problems and innovate. Own your role. Own your career.

The people are what make a workplace enjoyable. The London centralized office is full of passionate talented individuals who work hard, laugh a lot, and enjoy working together. Hectic? Sometimes. Changing environment? Often. Boring? Never.

I enjoy assisting our branch network manage their conduct and fraud risks and building relationships with a diverse group of Canadians along the way. I've been able to take advantage of tuition reimbursement programs, expand my professional skills, take on unique assignments and work with many different areas of the business.

Typical day consisted of high volume of email correspondence, excel use, and some phone calls. Processing payments.
Learned about corporate work culture and property tax middle-man management.
Management was not transparent or fair feeling. There would be discussions behind people’s back, giving a false persona of their initial character. 
Workplace culture is fine, however there is the aspect of feeling stressed, micro managed, and sometimes overworked.
If you are new or on the younger side don’t expect to feel like you belong to the team right off the bat, high expectations and a false perception of feeling like you are doing good initially.
The most difficult aspect was feeling micromanaged or that your work never felt up to par, mostly due to the fact that there was high expectations 1 month after starting employment with minimal training.
Hybrid option is the only enjoyable aspect.

If you are looking for easy, for simple, for a mundane and stress-free working environment then Fairstone is not for you. If you are motivated, like to challenge yourself and feel the accomplishment of success as an individual and as a part of a team, if you like the idea of great earning potential and if you have empathy, compassion, integrity and intelligence then Fairstone may be the perfect place for you!!

It is a company with so much to offer the right people, and the right people find themselves employed there for 5, 10, 15 and 20+ years. Those for whom Fairstone is not the right fit realize it relatively quickly and move on to other things.

Fairstone mentors and trains its employees to be as successful as they can and want to be, promoting from within right to the top management positions. Aside from a very good salary, the right individuals find great earning potential, an excellent bonus/rewards structure and fantastic health and pension benefits.

To sum it up - its a company which offers so much but expects a fair lot from its employees in return - where much is given, much is expected.

If you are one of the "right" people, you will want to be a part of this!!

I have been with this company for 4 years now, I have never worked with a more supportive hard working group of individuals who always have my back and encourage my professional development.  My spouse was deployed my first  year with the company, I barely made a name for myself yet the management team was very supportive in every way and flexible with my work schedule during this hard time

Fairstone is very transparent in every way , they encourage and actually believe in our company values and support full transparency in the workplace ,  some companies I have worked for in the past all though had values sometimes encouraged you to "bend the rules", Fairstone is not one of those companies, if you work hard follow company policy to the highest standard you are valued and compensated,  the management team is always looking for feedback from their employees to better our employment experience.

Recently Fairstone invested quite a bit of money upgrading our technology to provide us with the most up to date tools to do our jobs. I look forward to my future working at Fairstone and encourage others to come join our hard working team.

Absolutely, do not, under any circumstances take employment with this company. 
First, you'll be lied to about wage, bonus and earning potential. 
Second, I have never experienced such a emotionally draining, unfulfilling, stressful or thankless job in my life. Why put any effect into a job that doesn't pay more if you beat your sales goals?
Third, the provided office equipment was worse for my body than a construction job. Half the staff needed physio treatments because of this stationary job, including myself. 
Nothing like investing time into an 8:30-5:30, where you can be miserable all day, lie to customers all day about how "wonderful" a 39.99% loan is, and convince them that it will solve their financial problems. 
I started looking for a replacement job 2 weeks into this job, and will regret my time here forever. 
At least I learned one thing : what not to do with my money now that I'm making a real, good wage. The pay from Fairstone was terrible, and I got screwed over on 2 paychecks. I tried to address the issue, and the payroll department stopped responding. 
A fairstone loan is a bandage on a festering financial wound that would otherwise call for an amputation. It is, literally, one of the worst things you could do with your money. 

Top Job Titles	Average salary
Loan specialist 3 salaries reported	$43,067 per year
Senior analyst 4 salaries reported	$68,500 per year
Customer service representative 1 salary reported	$20.91 per hour
Conseiller en sécurité financière 2 salaries reported	$19.37 per hour
Collection agent 2 salaries reported	$22.50 per hour

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