directeur technique

service à la clientèle

data entry clerk

chef de produit

subject matter expert

Finastra

Where to begin... I worked at the cheques manufacturing facility here at Markham. 

The morning shift is good, but the afternoon shift is horrible. The occasional cynical attitude from some female workers makes the work culture in this manufacturing plant kinda sad and toxic. The management here isn't bad and they sometimes help you. however they will turn a blind eye if there's problems between employees. A lot of the workers here are nearing retirement and have been in this company for a long time. A lot of young hires here have quit after realizing they hate working here...

The company had laid off a lot of employees over the past 3 years and the supervisors/management realize that... and so whenever there's an issue of co-workers arguing and gossiping upon you... not much can be done, you have to stand up for yourself.

- The work here is really boring and repetitive.
- sometimes you might get some nice free lunch and snacks during breaks, maybe a few gifts here and there after a couple of months.
- Their hr team is useless and very slow. can't hire quality workers.

- There are so many cynical, poor/childish attitude, lack of teamwork from some of the older female workers here it's kinda sad really. It's really unfortunate that this cheque supplier for the big banks doesn't have better workers as there can be so much potential for this company.

- some co-workers are great and okay to be around, some others you want to avoid like the plague, the occasional backstabbing is done here if you're not nice to one of their friends.
- not much else to say, I saw this job as just a paycheck. avoid the afternoon shift at all cost.

If you are hired on a contract basis be prepared to be treated like dirt. they tie you to an adherence system to keep you at your desk, and use 3 monthly quality scores to determine your shift for a 3 month period. That would be fine if the quality team wasnt corrupt and clearly biased in regards to who they favor. Meaning you can be stuck with a shift you dont deserve due to personal bias.

There's only one Team Lead on the CSR floor who actually cares for their team, all the others are monsters that will heap trouble on you if you do not meet your Quota.

God forbid you need medical accomodation, they source through Morneau-Sheppel and they are absolute Misers. HR is sympathetic but its to be seen if they actually consider or care about employees.

If that wasn't bad enough they try to force you to do Overtime during the peak period when it is, and always will be 100% optional. If youre suckered into doing it you wont be compensated properly either; you are supposed to receive overtime separately from your regular pay, but they add it atop your regular pay so the overtime is taxed so heavily you barely make any extra. 

All this for minimum wage, no benefits due to the contract, and no guarantee of being hired as an actual FT employeem theyd rather keep you on contract to deny you benefits.

This company is a complete farce, I would only wish for my enemies to work here.

I was pleased to be employed by them, but soon found out that the work environment in general was toxic; rumours and lies were a constant. Fortunately there were some with integrity and honour, but over the course of my time there I realised they were identified and kept overburdened. When came the time to offer my help to these good people, I was turned away by management. Admittedly, this type of experience is not unique to this company, but instead seem to be the norm among the big enterprises of this world. I only have myself to blame for trying so hard.

The base salary was decent considering the job, but it's also one of the main problems of the company because not all employees were paid the same as they entered. That creates an atmosphere where lower-paid employees refused to help and converse with those who were higher paid, though the job still had to be accomplished. Totally unnecessary bickering. Furthermore, there wasn't any raise possible, so it's a stagnant job with a stagnant income.

I'm thankful that they've given me a chance, though.

Perfect hours from 7:30 am to 4 pm make sure that facility is all in working condition and safe.  Excellent place to work and so much to learn specially for up-scaling to higher position.  I was employed by this company for over 15 years and have never stopped learning the financial business, other trades in the business.  I  worked very close with my colleagues, supervisor, managers and was very reliable on work related tasks, this made my job easier I had great advise from them.  We had employees from all ethics and were all fantastic to work with.  The hardest part of the job was not being there as work increase.   The best part of the job was accommodation to all employees and their smiles.

Pretty chaotic at the moment, allot of change in personnel and requirements.  Very high turnover including almost all of Canadian Senior Management and very unstable relative to the size of the organization.  Systems poor causing a boat load of unnecessary grunt work that could be automated.  That being said it's quite a spirited place, well compensated and not unfair if you can endure the transitional chaos that's there now and make your way downtown.

Overall, I had a really positive experience at Finastra.

All of the employees are really nice and the team leaders give excellent feedback.

My only complaint is that upper management viewed us as robots and demanded a level of speed which caused us to make minor mistakes. I understand the need to work faster but not at the expense of the health of the employees (stress) and demoralizing the work culture.

I worked with Finastra through a series of mergers and acquisitions. I had the opportunity to move into management through a series of promotions over the years and decided to leave after my product was moved into maintenance. 

Leaving Finastra after so many years I realized outside of the organization, technology-wise, culture wise, left a lot to be desired. 

I am confident with my position at Finastra Financial and  my employment skills and experiences made me a suitable candidate for the organization and culture. I provided confidential support to my superiors and I was committed to the success and growth of this organization.

Would not come and work here as they are always cutting back. Their business is shrinking every year. Pay and benifits are not good at all. Machines are not looked after because management puts no money into them. Management is to laid back and seems to have this no care attitude. This year in our review we were told no more raises. We are underpaid a lot if you compare other companies. Not a good place to
work at all. Nothing good about this company at all. 

very competitive and busy throughout whole day. business hours are from 6:30am to 11pn est mon-fri. hours vary throughout entire year. overtime always available and work in fast paced environment with over 100 agents on 6 separate floors. Enjoy helping clients through hardships and offering exceptional assistance.

Top Job Titles	Average salary
Directeur technique 6 salaries reported	$100,400 per year
Service à la clientèle 3 salaries reported	$21.33 per hour
Data entry clerk 1 salary reported	$51,000 per year
Chef de produit 2 salaries reported	$125,000 per year
Subject matter expert 1 salary reported	$90,000 per year

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