caissier

inspecteur en urbanisme

boucher

commis

cuisinier

Fortinos

Come into work, punch in, inform management that you had come in on time. Go to the cart garages and check in with your coworker(s) and begin working. Depending on how many coworkers are there on a given day or time would change if you had to take care of the whole store or just a portion of it. If the day was a slow one (generally weekdays in the summer) you would go in to help with returns or other odd jobs that management may have. When closing you would be in charge of emptying the cashier's garbage cans and collecting their mats at the end of the day. Then at the end of your shift you check in with management to let them know your leaving then go to check out.

There is not much to learn from working Service Clerk for most of the time your out collecting carts for the store. But on the odd chance the need you to do something inside or on a slow day there are things that one can pick up on. As mentioned before you would sometimes do returns that includes taking a cart of returned items and restocking them onto the shelves. Which is a job that one could move to later on. Another thing is that you are closely associated with the cashiers as they are both run by the same managers. If the managers like you one can move to being a cashier fairly easily.

Management is general nice and understanding but you will most likely not have much interaction with them as your unsupervised while do your work. Most of the time you will only see them if you did something wrong, they need something or you need something.

Culture at the job is good natured and friendly as it is the customer service division. The other Service Clerks were mostly nice guys that are easy to work with.

The hardest part of the job would be closing on busy days. As the last hours would involve taking care on the whole store by your self as management would only have one person working when there should be two working for the amount of work.

The most enjoyable part of the job is to have the freedom to do your job how you want so long as you get done safely and timely.

Nice decor, cool co-workers (non-management). Nice customers and underground parking. That's it for the good stuff.

On the outside this place looks really organized. Inside, this place is being managed by under-qualified managers with no problem solving skills and rely on making themselves look smarter than they really are. Stock all over the place in the back that sits there forever while shelves are empty and customers can't buy what they came for. Lots of wasted product from terrible organization of overstocked items. Crushed cans, open flour bags, crushed boxes of all kinds of dry goods. When you mention it to management, they do nothing about it and that's if you ever find them or can reach them when you call them.

Customer service is preached about being so important when your hired and than when you try and help customers, management complains about not being fast enough with your other duties. They always tell customers "it's out of stock and they don't know when they are getting more" when it's been sitting buried in the stock room for the longest time. Overstock gets worse as management orders more of the same thing instead of looking for it in the stock room resulting in more waste. Nobody in Management knows when new stock comes in and where it should go. One person says put it in the back, another person says make room for it anywhere on the shelf.
Need I go on?

In Summary,

The duties, co-workers (non-management), atmosphere and over all decor is pretty decent. Too bad the current managers make this place the true definition of unorganized. If you have the problem solving skills and the determination to make this place actually run smooth and efficient, don't waste your talents here.

If you don't care how disorganized your workplace is and waiting for someone to point everything out and do nothing about it. ...

Congratulations! Welcome to Management at Fortinos in Oakville.

Did Fortinos ever have a heart to begin with? This is what one would question after being employed there.

When you first start working at 5111 New Street everything seems like your typical friendly store. Depending on which department you're in, you may have a friendly and dedicated manager or a disrespectful one. Either way, department managers are pressured from their boss to make the departments function in unacceptable, hostile and unmaintained environments. Employees are also subject to these conditions and are harassed by different levels of management for things that are out of their control.

Employees quit often, are not given discounts, there are no Christmas parties or any celebration of any kind besides a charity BBQ which is not free for the employees either. The company seems to be run by nepotism, certain inner circle members are impervious to discipline of any kind and their union representatives seem scared to represent their fellow coworkers.

The wage and benefits are none livable like most level entry jobs available today, however this employer refuses to reward loyalty, or show any special interest in hard working/dedicated employees and suggestions for improvement are ignored.

From a customer point of view, the store is often out of stock of a lot of items, signs can be missing on products and food may be overcooked or expired. 

This store either needs to be closed or completely revamped with a  new company that has a different outlook on proper customer service. I sincerely hope that things change for the better for the sake of the employees at this store.

The job mostly consists of providing customer service while you go about completing department specific tasks. It can get busy, but manageable enough. I constantly had things breaking on me, though hopefully with the renovation everything will improve.
The hours aren't bad, from my experience. This differs for each department, though they seem to have a similar set up.

What I learned working there was I am not a fan of custom service, however some people are made for it, so don't let me stop you.

Not a fan of management. Some people were fine, but when one department suddenly doesn't have a closer, you wonder about competence.

Never had a problem with co-workers, even from other departments. I found it easy enough to make friends. On holidays there's usually free food in the break room, but there is also no employee discount.

Hardest part of the job, I'd say, is dealing with angry people. There's some heavy lifting, but going into the back just to pull yourself together isn't fun. This isn't an issue with the company, however I think they should respond better to such situations, and coach employees in how to react in direct, and stressful confrontations.
 Part of the "service with a heart" is a check up on customer service training every once in awhile, but no one takes it seriously, or teaches useful/important skills when it comes to dealing with a upset customer.

Overall, I didn't have a great time, and neither did anyone I know. It could be the department, I got the short end of the stick with that one. It's not an awful first job, you just don't want to get stuck there. Unless you plan on moving up, I suppose.

As a franchise, Fortinos is great to their customers, but terrible to their employees. Managers liked to take advantage of you. They expect you to have flexible hours and be available all day and night for them,  but have a very strict policy for requesting days off. They change the schedule without notice, even the day before a shift.  One week you will have 25 hours, the next week you get 14. The customers are great. My co workers were great, but there was zero leadership or accountability. So if someone was told to change the way we were doing simwthing, there was no way to tell everyone in the department and make sure they were implementing the changes too. Managers and owners are so unaware of how much work goes into keeping everything running. If you take a moment to stop after a wave of customers, the owner would call you out in front of customers and tell you to move. There was no care there. No pride in the job from anyone, because whether you did well or did poorly, you received the same low pay and complaints. They always expected you to hustle, but there were no incentives to do well. No discounts. No medical benefits.  Minimum wage. The owner would reduce the hours given to our depatment so they could look good to their bosses. Less people working meant less money I  wages, but so much more work for everyone else.  I would often be left at the counter to serve customers on my own for a full 8-hour shift. I would have to hunt people down to relive me for a break. The job was so incredibly stressful. .

Was a very exciting opportunity to work with Fortinos. There was no such thing as a typical day because every day was different, always something new going on and new things to do. I learned a lot from working with the Maintenance team at Fortinos for example; working on a set schedule, cleaning strategies for bathrooms/lunchrooms as well as general time management strategies to ensure that work gets done on time every time.

Management was pushy and though understandably harsh was good in that they kept me engaged at work and reminded me to keep putting in 100%. Experience with the Maintenance team was a positive one, they were friendly and understanding and help me learn a great deal about the position, I enjoyed working with them.

Part of the position that I found the most challenging was keeping up with the schedule when days were busiest, keeping pristine washrooms while checking up with the other departments of the store  proved to be a challenge.

I believe I enjoyed the entire position in itself, I thoroughly enjoy keeping tidy and maintaining a clean environment, and having to put my skill set to the test in a job environment that made sense to me and enjoyed was very exciting for me and I look forward to the possibility of working in such a position again.

The management is so poor at any location. As an employee who has worked for this company for several years, teamwork is not encouraged and is often criticized by management (ex. you will get in trouble for bagging for another cashier when you do not have a customer when you are just trying to help your co worker out) and when you need help with a task, all management is lazy and not quick to jump on simple tasks. Different set of rules for management and what they can get away with vs employees. They will get mad at you for doing something you never received directions on wrong and are very passive aggressive. They have their quotas and numbers to meet and will take it out on the employees when they get pressure from head office. They will critique you without even watching for long enough (ex. manager getting mad for employee not walking around and placing bag in the cart, but did not even bother to watch the whole transaction). They have a checklist to track employees on bagging, stickering items, placing bags in cart, etc, and will mark that you did not do it without even watching, then call you on the phone and criticize you even if you are doing everything correct ( Power trip to the max, need to feel they have authority over you). Its unfortunate they're too lazy to walk an extra 5 steps to come up to you and talk and would rather call you on the phone while making eye contact with you.

Double-tasking, time crunching, and a little physically demanding (lifting pizza boards, lifting and putting down bins of dough when breaking commissary, bending down often to reach ingredients or grab something, pulling garbage bags to throw in trash) You must be a people person and able to communicate effectively with customers and co-workers/managers. Managers are decent but can be hard based on department/location. But overall a fun experience with co-workers. However, the amount of stress (on minimum wage) doesn't balance out (in the context of work/life). Training is learned as you go and if you pay attention it's easy to understand and people are willing to help you. You will specialize in what skills you have (prep, ovens, pizza-making, bread front) If you want to move up though, it's gonna be hard, you trade your time for hard work and have to look for different opportunities on the job boards in-store. Multiple co-workers have been there for years and are dedicated, welcoming people. You'll make some good work relationships. 
All said and done, it's a good part-time job if you're looking for work in a rapid-paced, friendly, safe place. 

The experience was very short because I gave up the job when I realized that between one shift and the other I had less than 6 hours to sleep, having 8 hours of difference between one shift and the other would be impossible for me to follow these rhythms of work and rest, stress accumulates quickly and fatigue compromises the productivity and the psychosomatic balance of workers and being a physical job a position in the bakery work is very hard constantly moving the kilos of dough during the phases of cutting and cooking.
Personally, I know that at these conditions of work I can not guarantee to be a good employee for the company and I have therefore decided to renounce the position.
For me the downside in my experience at fresh bread was the shift, for the rest, I have only positive experiences of a beautiful team!
The pizza bread manager is an excellent teacher and with her, you can learn quickly how to work in the processing and final baking of bread making.
The manager's passion for baking is a beautiful gift that encourages you to work well and to continue learning.
For me it was a wonderful experience in Fortinos, I hope to find another nice working group like the one I left behind.
Other plus points are benefits and a fast career at a multinational such as Loblaw in the Fortinos supermarkets.


Good luck to all.

I worked here part time as a student for 2 years. I wish I had left so much sooner. Working at Fortinos feels like you're constantly being watched, like at any moment some manager who has no idea what it's like to actually work your job is going to coke scold you. We were not given enough time to complete tasks at the end of the night, which we had to take up with the union, because management told us they expected us to stay for a half hour after our shifts ended to get it done. They'll schedule you for 6 hour shifts, and only give you 15 minutes of break time. Took that one up with the union too, my manager was forced to offer half hour breaks when we worked 6 hours. There's a culture of guilt-tripping if you need to call in sick, that made me incredibly anxious. My great-grandmother died and my manager told me to find my own coverage.

If you work here, please talk to your union. They are an asset to you. If anything can get management to finally listen to you, it's them. But if you're not already working there, don't start now. I'm at an incredibly laid-back job now where I work by myself, but I still feel like I'm being watched at work. The anxiety of working at Fortinos lingers. Don't subject yourself to that.


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