team leader

superviseur

chef d'équipe

content creator

Frank and Oak

A typical day at work (if you ever got a shift) would consist of you clocking in, and then you would be given a task such as "try to sell" or "you'll be working stock". Not even 20 minutes into your shift and someone is already complaining that you're either "working too slow" or "not selling enough" meanwhile the only thing that came through the door since you started was tumbleweed. Halfway into your shift you would be reminded that you need to work faster and finish a certain task in an impossible amount of time; or you're not selling enough, meanwhile management is standing and gazing deep into the abyss. Towards the end of your shift you seriously cant wait to just get the flip out of there..... BUT WAIT, if you got a closing shift you are literally stuck there until the team lead or manager is finished or decides to let you go (because the schedule is clearly irrelevant and doesn't mean squat when it comes to their poor work habits)

What I learned at Frank and Oak is that they hire a boat load of people meanwhile there are no hours to be given out, there is literally no opportunity to grow within the company and they create this false image of how they have a relaxed work environment meanwhile you're constantly pressured to sell and add-on. Its understandable that the company needs to make money in order to survive, and selling should be expected but not at the rate they hope to see with INSANE goals.

When it comes to management/key holders all that really needs to be said is they get rid of the good ones, and keep the terrible ones. The good ones are those who actually view you as a HUMAN and treat you with respect, understand if you're going through personal issues, are there for you, make you feel comfortable enough to talk to them, and so much more. The terrible ones are those who PRESSURE you to sell and jump customers as soon as they walk in, expect you to finish certain tasks in an impossible time frame, constantly give you useless work, don't give a dang if you're going through a rough time, ETC ETC ETC. The level of communication between upper management, store management, and team leads is negative 100%.

Aside from the garbage managers/team leads (not all), the part-timers there were really fun to work with and tried to lift each others spirits as the shift dragged on.

The hardest part of the job is trying to not freak out on your managers because they are constantly complaining and not doing anything themselves. Another difficult part about this job is when your told to do something.... and when its finally finished...... either another manager or the RM will tell you to undo it and it should have never been done that way.......??????

The most enjoyable part of the job (aside from part timers) I say this with all honesty, it was when I resigned and knew I never had to go back to that place ever again.

When I started here I was very excited, had a great relationship with my manager; however, the company itself does not care about its employees. When I contacted HR about my concerns with the company‘s ethics (which finding contact info for HR was a challenge) they said I didn‘t understand business (I have previous management experience which would say otherwise). 

When a lack of heating issue was present employees complained for weeks and nothing was done, within 2 days of a customer complaining we were sent heaters and the problem was resolved.

They had one manager over two stores which made it impossible to communicate issues properly. The managers always seemed burned out and stretched too thin which caused employees to quit nearly weekly. Training and mentorship became non existent.

When I requested a raise (after a year - at which point I was the longest tenured non management employee) it took 3 months for them to tell me I got $0.30/hr raise. 

A well intentioned company.
However upper management is horrific. 
The regional for Toronto is extremely rude, negative, and aggressive. She is the sole reason turnover is quite high among management. Thankfully, the directors and other head office employees are really pleasant and make you want to succeed.

Being a young company, bad decisions have been made and it wouldn’t be surprising to see the company go broke due to reckless spending. However, if better decisions are made it could be an incredibly huge company in the near future.

Fix your regional management.
Slow down your expansion and take care of the stores you have already.
Spend less money on ridiculous visual merchandising and focus on product, people, and organization!

If this happens Frank & Oak will be a great place to work as it used to be.

DO NOT work here one of the most toxic workplaces ever, head manager is so rude and talks down on you, barely treating you like a human, they’re all fake and will lie to anyone for a sale. The managers also blame and get mad at you for not making sales when in reality its not the workers fault its just a failing business. They will give you barely get any hours JUST so you can quit and they wont have to fire you and give you severance ((Dont even get me started on the regional manager shes a nightmare)). Overall the team is great, everyone is so nice but most not all managers are TRASH. All the bad reviews on the vaughan location, I 100% agree. I’m so glad I left, worst job ever

Working for frank and oak was the worst retail experience i have ever had, upper management treats you badly, if you’re having problems with your store, they completely ignore you, they talk to you as if you’re stupid and aren’t capable of being a good salesperson, salary sucks, no advantages, no insurance, no guaranteed hours, the only good thing about the job is the 50% discount and the store credit they give you every month, but still for that i wouldn’t ever recommend working here, shopping? yes. working? no. 
the only thing that makes me still want to shop at frank and oak is that they care about the environment but even there i wouldn’t give my money to a company who treats their employees poorly

Though very motivated with targets that often can be daunting, the workplace atmosphere was one of the better retail environments I've worked in. Team work and strategies were highlighted without stressing entry-level staff out to the degree I've been accustomed to in other stores. Each location has a small number of staff, making tight-knit groups as opposed to great masses of part-time strangers fighting for hours.  There is great room for growth as long as you apply yourself and are willing to put in the hours. Like any retail job, the hours aren't your typical 9:00 to 5:00, so be prepared for weekends and evenings. 

They have no principles and treat staff like they’re numbers and not people. 
I’ve had the worse experience with my own boss and my DM knew everything about it and never acted on the multiple situations I had. 
If you want my honest opinion, stay away from this company as much as you can. They act like it’s this chill brand and whatnot but in reality they’re worse than corporate companies, because at least the corporates don’t hide their real intentions.

Their focus is so much on their sustainability initiatives that they can’t see the bigger picture. The company has questionable ethics when it comes to diversity and inclusivity. 

Higher ups play favourites and you are singled out if you don’t meet your goals. Instead of training, coaching or supporting you are always being told what you are doing wrong. 

There was also no opportunity to grow. I had mentioned wanting to learn and be more invoiced with merchandising and was met with a laugh from my manager. When I left I heard another local manager was coached to take over merchandising. 

As a manager you’re challenged and expected to run your business in a very entrepreneurial way. This is both engaging and rewarding if you put the effort in to truly own your business.

This was one of the worst retail jobs I have ever had. Dreaded every shift because some managers had such high expectations when it came to selling. Although some managers were very nice and genuinely wanted us to succeed, the store was very unorganized in terms of the hierarchical structure and communication was never clear. There were never enough hours given, and the shifts would go by dreadfully slowly. Scheduling was always a mess and the environment was very clique-y. Overall a bad experience.

Top Job Titles	Average salary
Team leader 3 salaries reported	$20.33 per hour
Superviseur 3 salaries reported	$26.00 per hour
Chef d'équipe 2 salaries reported	$26.00 per hour
Content creator 1 salary reported	$20.00 per hour

Working at Frank and Oak: company overview and reviews

Frank and Oak

Frank and Oak ratings

Popular jobs at Frank and Oak

Salary satisfaction

Job seeker tools

Employer Tools

Browse

Stay Connected