esthetician

front desk agent

team leader

esthéticien

assistant manager

Frilly Lilly

Been working for this company for a few years now and so far from those few years from start to finish has been nothing but negativity. There is negativity everywhere but this is the worst I've seen it in a work environment. Everyone including management and owners have gone back and forth talking badly about each other, former employees, former work places and clients...and this is not done quietly. I've gotten multiple complaints from clients and coworkers about indecent language, awful vibes, rudeness, and cleanliness of the store; of course I'm no angel in that department as I've had a couple incidents where I had to take matters into my own hands because management will not.
Workers are paid decent and occasionally there will be a reward for bringing in new clients and/or keeping existing ones but never for just plain old hard work. Even if you are offered a higher role in the company or you take on extreme overtime you are barely paid enough for that time but you are expected to do an extraordinary job. You are restricted to only taking days off during certain months for vacation which is fair when its busy..but some of the more privileged individuals are able to take EVERY long weekend and holiday off...I mean if you OWN the spa how about taking time to PROPERLY RUN the spa. Teamwork..that's not even a word here..and god have mercy on you if you even tried to make it work. Weekly meetings on duties around the store are ignored and workers who do their part in trying to keep the work environment balanced, clean and fun get ridiculed and criticized. The list could go on and on about this place. I've worked in the industry a long time in different spas and by far I think it will stop here as Frilly lilly has literally destroyed my love of working in a spa environment completely.

Working at frilly Lilly burnt out my mental health. I was underpaid, yet expected to do the work of repairs  that should quite frankly be sent to a contractor. Tasks I mentioned I was very uncomfortable with doing and which were not in my job description. 
I was constantly asked to do things, for free, outside of my work hours. Tasks that could’ve easily been done while I was on the clock and actually paid. As such, I felt like my free time wasn’t my own. I understand emergencies happen and I am very forgiving, but you should pay your employees for doing work-related things like having meetings. Especially if they are outside of working hours.
The amount of cleaning tasks to do was also staggering. The boutique should be cleaned, yes, however, only sending Lysol spray and paper towels isn’t a great way to ensure best time management practices, as well as outward facing appearances. 
Also, to be constantly told that the problems staff have with the boutique/company are only unique to us is frustrating, especially when you can read on Indeed and see many, many former and current employees had the same issues that never seem to change. 
There was also a lot of tension between the staff and head office which I felt stressed out by and poorly equipped to handle. 

As an esthetician, the commission is one of the lowest in the cities, but if your location is busy you will make an okay income. That is if you are willing to put up with abusive and manipulative managers. Basic human worker rights like lunch breaks and the ability to take time off for doctors appointments are not given. Forget about taking vacation or having a good work/life balance. 
As a front desk staff, you will be paid horribly and treated the same. The managers are abusive, manipulative and degrading. Have strep throat and need to go to the doctors to get antibiotics? Forget about it. A loved one dies in your family? No time off for that. They seem to like hiring kind, loyal employees and treating them like garbage. Turn over for front desk is incredibly high.
It is a shame, this company could be great. The problem is they let pyschopathic people buy a franchise that know nothing about running a business or being an esthetician, or keeping their employees happy. Constantly running out of supplies and wax, waiting over six months to hear back about vacation requests, being underpaid and overworked. 
Terrible and abusive. 
Don't make money for such horrible women.

When i first started at this company (time was when it first opened up), it gave me so much high hopes and so much eagerness to become a certified esthetician (based on training at the Mission location). However, it just so happens that i was hired for the wrong franchise. More or less if i did not work at the Shawnessy location when it first opened up, i most probably would still have been employed by now. Owner/management did not execute a healthy workplace culture as there was favoritism and no given chances of achieving any growth within the company. 

I really enjoyed the education and growth opportunities this company had really executed during training, also the other technicians i got to know and learn from working here. I was very eager to growing with this company from reception to getting trained as a fully certified esthetician, however was never given the opportunity to.

The best advice I could give someone is to take another job opportunity if possible. Company was great when you first start for the first week and then you start to see all their flaws. Not sure how it is for other locations, but my location owners were very unorganized. Did not treat employees with value. They pay you by cheque once a month they will not eat transfer. No health benefits, no room for growth. If you have a diploma in esthetics, they will not pay you anymore than minimum wage $15 an hour. There is also no health benefits or any spending plan doesn’t matter how long you’ve been there. There is good coworkers there to help you so that’s a bonus. Spa is very outdated, looks very rundown . If you have a vacation booked before you get hired, they will make you find coverage for that on top of that.. Also their services are soooo overpriced. So just overall find a different job and avoid this one. 

If you are wanting to work here: don’t. I worked for FL for under a year and in that year I cannot count how many employees they went through. Unfortunately, there is little to no management in the boutiques. As a front desk, you will be required to handle everything, despite being paid horribly! I was hired as PT, and quickly got forced into FT and took on more demanding job responsibilities despite getting paid the same. There was another front desk who was fired that was actually getting paid more, for doing less! It was a slap in the face to be treated like I wasn’t important. I constantly went above and beyond to ensure smooth operations and a positive workplace culture (which Head office only made worse!) 

They do not care about their employees, they care about money. If you want to advance your career, don’t work here.

As an esthetician at Frilly Lilly you can expect to be underpaid, under appreciated and ripped off.  They claim they guarantee hours yet you are sent home after working the minimum of three almost every shift.  Owners and management are disrespectful to staff and have little to no empathy for when you are sick, take bereavement etc... You are paid the same as reception (minimum wage) yet are expected to double as janitors and complete more cleaning duties than anyone else in the spa.  Passive aggressive managers leave notes, lists and photos up all around the spa belittling their employees all to condescend and disrespect their staff.  Numerous labour relation laws are being broken at any given time.  They hire hardworking esthetician’s only to be treated like garbage at this company.  There is no wonder the CEO’s approval rating is so low,  this company is garbage.  Do yourself a favour and work anywhere else but here.

Pros- very awesome clientele base, the owners of the location were great, Frilly Lilly products that we used for services were very high quality, good work mates for most of my time there, able to take time off when I needed too

Cons- horrible communication with head office, micro management of everything we did, no supplies on a regular basis, push for selling to clients over providing top notch service , unorganized, low wage even after working for years there, the benefits they say they provide are the same as you can get on your own (and were discontinued at our location), NOT guaranteed hours. 

In the end I left feeling unappreciated, undervalued and extremely frustrated after voicing my concerns numerous times, and them not being addressed in any real and lasting way. When a person works super hard to help build a business, they need more than cupcakes and lip service to keep them around! 


In my time at Frilly Lilly I highly enjoyed my work environment and the people I worked with. I worked front desk for almost 2 years and learned the ins and outs of the company and how it is run.

The company is family run, and only care about themselves. Don't ever expect to have any sort of acknowledgment on a job well done, expect to be talked down on and put to blame on anything that goes wrong. Pay is horrible for how much they have you doing, and commission on products you sell are almost next to nothing. 

From my personal experience I was "fired" 2 weeks after asking for a raise when I had been working for this company for almost 2 years.  

I have experienced jipped pay-checks, utter rudeness, and have witnessed other unprofessional actions to other employees.

Jumping into my first job straight out of esthetics school was kinda scary but ending up here has been amazing. Everyones been super welcoming. At first i was really nervous about messing up or not fitting in but the extra help and training I got made me feel better.

It felt a bit intense at first with some of their rules about cleaning and sterilizing tools but I learned a lot of it in school.The whole vibe is my thing with a vintage and cozy and pink that makes it feel nicer coming to work each day. 

There have been a few times I panicked while waxing but my coworkers were really helpful and gave me some tips. I’m excited to keep learning and growing. Honestly starting my career here has been pretty great to build up my confidence. I have used my discount to get my nails done several times already. 

Top Job Titles	Average salary
Esthetician 13 salaries reported	$19.88 per hour
Front desk agent 4 salaries reported	$16.75 per hour
Team leader 11 salaries reported	$17.07 per hour
Esthéticien 5 salaries reported	$17.80 per hour
Assistant manager 3 salaries reported	$18.17 per hour

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