technicien en informatique

it technician

systems administrator

recruteur ti

administrateur système

GroupeAccess

Their team is an interesting collection of self learners and higher level education, which bring diversity in my opinion, that is needed when you make big decisions. 
I learned that management results being driven by KPI's are not there to hurt me but to help guide my efforts in the right place. When management realized half my time was spent on tickets that could be better automated, they were able to free my time to work on other areas including my certifications to grow my knowledge. 
The hardest part of the job was definitely working with some customers, but management made decisions to let some customers go that have been disrespectful. 
The thing I enjoy the most is that no one firewalls anyone, everyone is eager to help their co-worker achieve a higher level, never seen that before, it's usually dog eat dog. 

I worked for multiple MSPs and Groupe Access has exceeded my expectations as well as my families.
Management has the type of culture oriented towards your well being that I’ve never seen before. They also provide the tools and support you require whenever you need it. During difficult times affecting us all they showed care and empathy. 
Work is fast paced. Pressure is always on but that’s the life of an MSP employee. Pay is great. The teams is incredible. They are all passionate about their work and they all support one another whenever possible.

Proud to be a member of this company.

Bad work environment
Not enough projects to work on
Sales team don’t have all the info about the projects. We have to do their job and start asking the client directly. That make client angry since they gave out that information already. Happened to me many times.
Management is the worse. The processes are not clear. You cannot even submit your time sheet as they don’t have an application for that. Plus, they didn’t pay me for OT. I had to take it as time off.
A lot of employee’s turnover. Nobody stays there. Plus, they are losing a lot of clients.

This is a great place to get alot of exposure to many clients and types of situations.  It is an environment where you have to learn fast and be adaptable.  It is also an environment with low pay and high expectations.  Pay is a trade off for experience.

It is a very supportive work environement. They want you to succeed (will provide you whatever tools/training you need to get the job done), no micromanaging so long as you do your work & meet your goals. Flexible hours (can work hybrid-mode).
Fun work place culture, nice work environement.

Great colleagues to work with, management allows you to do what needs to be done, encourages certification exams and career growth.

Travelling from one client to another providing on site support. As well as working on projects. Company is growing. And there is opportunity for those who are bilingual, willing to work as a team, and continually willing to earning.

One of the best companies that as an employee I wish I started working for them at a younger person
I am planning on retirering there as long as they will keep me

An excellent place to get a very large pool of experience in a short amount of time.  Continous learning and groth are needed as no 2 days are the same.

No cons I can think of. Fun coworkers, good training, lots of company events, new technology to work with and learn from

much different than most MSP, pay could be better 

Top Job Titles	Average salary
Technicien en informatique 6 salaries reported	$73,750 per year
It technician 5 salaries reported	$92,500 per year
Systems administrator 4 salaries reported	$88,125 per year
Recruteur ti 6 salaries reported	$73,667 per year
Administrateur système 2 salaries reported	$87,500 per year

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