account manager

research analyst

senior account manager

vice president

director

Ipsos

An ideal job for wanting to earn an extra income. Good for students, retirees and those needing to gain some work experience to put on a resume. 
Due to the nature of the job, it is very limiting in building skills. You are not using Word, Excel or other MS office programs. You cannot use the internet unless it is required for a job related program. 
There is excessive micromanaging but it's in the form of training. 
To stave off boredom in between calls you're allowed to do light leisurely activities, like crossword puzzle, as long as it's not affecting your scores and work. 
The amount of typing you do is minimal and only when there are open-ended responses. However, you do have to be able to type as someone is speaking and record their answers word for word. Paraphrasing isn't usually allowed unless instructed. 
Ipsos is all about pleasing the clients. The clients have run of the surveys, and may even be allowed to control our work ethics and work culture. Sometimes even the client is monitoring the surveys and individual calls. This can be stressful and intimidating. 
The dress code is work-casual. No need for a fancy, formal wardrobe and no uniforms to have to wash every other day. Good for those who have to pay for laundry services. 
It's a heavily sedentary job. Good for those who have health or mobility limitations. But health can decline for those who need the physical activity. 
Everyone works from the bottom up. All hiring for positions above survey interviewer is done inside the company. There is room for growth, you just have to make sure your scores are up and take advantage when a spot opens. You don't have to wait too long. People have gotten promotions just a few months into their starting job.

It's outbound, cold calling unexpecting people who would rather stick an ice pick in their eye than speak to you. 
If you're able to get over that sad reality, you'll be disappointed to learn how inaccurate and unscientific the information collected are, both the methodology and how the customers answer the questions. Then it becomes just a game of how convincing you can be in getting strangers to give out their information and opinions to a stranger on the phone. 
The emphasis on time management is insane. Every minute, 30 seconds of every minute is counted. You log into a 15 break at 2:30 and be late at 2:45 because it was 2:45 and 40 seconds. 
They care more about live time and dial rates than building more of a rapport with the odd interviewee who's interested in taking the survey. 

The hours are low most of the time. There's often little notice when you're cancelled or reduced shifts and no real communication on how long or extreme it will be. 

Shifts feel long, drawn out, tedious and mentally exhausting. 

On a positive note, you may get some people who are chill and cool with doing a survey out of the blue because they like the topic and are familiar with Ipsos. It has been around for a long time. However most people recognize Ipsos Reid as Angus Reid. Now they just introduce the company as Ipsos and not enough people are aware of the name change, even after over a decade.

As an employee of Ipsos, I am thrilled to share my positive experience working for this esteemed company. Ipsos is more than just a workplace; it's a dynamic environment where innovation thrives and collaboration flourishes.

At Ipsos, we are empowered to push boundaries and deliver cutting-edge solutions to our clients. The company's commitment to excellence is evident in every project we undertake, as we strive to provide unparalleled insights that drive business growth.

One of the standout qualities of Ipsos is its dedication to fostering a supportive and inclusive culture. Here, diversity is celebrated, and every voice is valued, creating a vibrant atmosphere that inspires creativity and innovation.

Furthermore, Ipsos places a strong emphasis on professional development, offering ample opportunities for growth and advancement. Whether through training programs or mentorship initiatives, employees are encouraged to reach their full potential and excel in their careers.

In summary, Ipsos is not just a workplace; it's a community of passionate individuals united by a common goal: to redefine the future of market research. Working here has been an enriching experience, and I am proud to be part of such a forward-thinking organization

If you're needing just some supplementary income, a few shifts out of the week and don't mind working at least 1 weekend shift, this can be a great job. 
You can choose your days and hours on the options given. On occasions, the company may make adjustments, but that doesn't happen too often. 
I find HR is approachable if you have any concerns or questions.
You work with the Team Leaders closely. Even though they are there to help run various projects and making sure the quotas are being met, they are also there to coach you, provide guidance and support as much as they can. There is more focus on training and feedback. 

It's a good way to build confidence in yourself and with interacting with others. 

It's not a bad company to work for. 




Not a good work environment at all- ok if you need something just to make a bit of extra cash, not as a full time job. You can’t even breathe because your live calls are constantly listened to and graded by team managers on a very subjective basis. Before you know it, alerts pop up on your screen asking you to meet with a call monitor or team manager for coaching.

 Lots of favouritism, as team managers decide on a subjective basis who gets frequently graded as “Needs Improvement.” The more you’re graded in the “Needs Improvement “ category, the greater the chance you could be fired as this will affect the greater evaluation of your performance.

 You may find at the most one sincere team manager, but the rest tend to be highly critical and you can tell they talk about some employees behind their backs. Too stressful a job for minimum wage and you’ll never get to save much of anything.

Working at Ipsos Direct was my first experience working with other people. Cold calling clients for the purpose of gaining market research information was the main task of this role. The work was fairly straight forward as tasks were distributed fairly and staff were briefed on the surveys and locations beforehand. 

Co-workers were sometimes young and immature as it was an entry level position, although management seem to handle this well. The turnover rate was quite high. 

The most difficult part of the job were clients acting in ways that were not always respectful, although due to the training given it became second nature on how to handle clients professionally and with respect. 

The most enjoyable part of the job was the constant interaction with others and being able to speak with people about their opinions and views for the purpose of gaining research. It was an interesting position and I look back on it positively.

As an interviewer, it's repetitive, can be high stress during busy times, and boring at any time. 
 Most of the time you'll be doing a lot talking and listening, recording information, proof reading your input. 
You do gain some skills but not well-rounded and not super transferrable. 
There is way too many slow downs to the point of being forced to reduce hours and shifts. You're not assigned nor ever trained to do any other activities other than be on the phones. 
 
Since people are more wary of cold calls it's been harder to encourage participation and many of the projects are struggling. Upper management is putting a lot of strain and stress on lower management and interviewers, which is causing burn out and low morale. 

I can't see this industry, in the way it is being operated, sustainable into the future. There are other departments at this company. The call centre is where many start out. 
The pay is way too low to be able to cope with the hours cuts. In that aspect, I do not recommend this job as a sole-income. 

This is not the right place if you would like to job advancement, get paid to live or to remain sane. 

I worked here as a student which was alright because of the flexible hours, however, in the end it is not worth it. The atmosphere has become very negative with the recent change in management. The job is boring an repetitive.

The hours are low and extremely unreliable and they often cancel you last-minute or send you home in order to save hours. You will probably need a second job if you are looking life-sustaining work.

The Team Leaders are great, but seem overworked and stressed by management. Even they get sent home early to save hours!

 If you are considering doing this job, make sure you make friends at work, have a second job or something, because otherwise, this place is not healthy longterm. 

Otherwise, for your own sake, look for something else.

At Ipsos Reid a typical day at work would be to do interviews of the public over the phone either general population surveys, agriculutre or customer satisfaction survey.

What I have learned over the years at Ipsos is that there are a lot of different products and services for customers. I have found out about new types of products that have benefited mysefl in my own life.

The management is nice people that you can get along wiht not too bad. The team leaders are the main contacts that I have and they are all great people to work iwth.

My co-workers are all very friendly and we have a lot of different cultures that work there. I have learned a lot about different cultures.

The hardest part of the job is that it is the same type of work each day. The most enjoyable part of the job is learning about new products and services.

Enjoyed working there for nearly 10 years. Management is accessible. Collegial environment. Nice people, smart, hard working, talented. Great teams to rub brains with! They do good research.

Work-life balance is not great - as is the case with most research agencies. On the flip side, there are play-opportunities with sports teams and events.The social committee works hard to create fun activities to follow serious work gatherings.

I have seen young researchers really blossom here and build a good set of research "chops". Some have moved on internationally (within and outside of Ipsos) and others have moved to other agencies and clients...others have stayed and built a good career internally.

I have good memories of my years spent here...and have made some great friends and professional contacts in the process. A good shop.

Top Job Titles	Average salary
Account manager 4 salaries reported	$68,750 per year
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