chauffeur livreur

beauty advisor

store manager

conseiller beauté

LOccitane

What is the best part of working at the company?
Working as a Store Manager at L’Occitane has been an incredibly rewarding experience. The company’s dedication to high-quality products, sustainability, and exceptional customer service creates an inspiring work environment. Leadership is supportive, providing clear goals, growth opportunities, and a strong sense of teamwork.

The role offers a great balance of autonomy and guidance, allowing managers to drive sales while fostering a positive team culture. Training programs are thorough, ensuring that both employees and guests have an enriching brand experience.

If you’re passionate about beauty, luxury skincare, and leading a motivated team, L’Occitane is an excellent place to grow your career!

What is the most stressful part about working at the company?
Meeting Sales Targets & KPIs – Like any retail management position, consistently hitting revenue goals, conversion rates, and average transaction values can be challenging, especially during slower sales periods. 

Managing Staff & Performance – Recruiting, training, and motivating a team while handling scheduling conflicts, turnover, or underperformance can be demanding.

What is the work environment and culture like at the company?
L’Occitane generally known for being positive, customer-focused, and aligned with the brand’s values of sustainability, inclusivity, and high-quality skincare. 

What is a typical day like for you at the company?
typical day as a L’Occitane Store Manager involves overseeing sales, coaching staff, ensuring exceptional customer service, managing inventory, handling administrative tasks, and maintaining visual merchandising. The role balances leadership, operations, and meeting sales targets while creating a positive team and customer experience.

WARNING PLEASE AVOID THIS COMPANY IF YOU WANT YOUR MENTAL HEALTH AND WELL BEING TO STAY HEALTHY!

There appears to be a significant disconnect between the store-level teams and corporate leadership in terms of communication, guidance, and overall support. There is a noticeable lack of engagement and visibility from leadership roles such as the Retail Director and District Managers, which impacts store operations and morale.

Decision-making at the corporate level often seems misaligned with frontline needs and tends to be self-serving. It is concerning that credit for store-level achievements is at times taken by corporate managers without appropriate acknowledgment of the Store Managers' contributions, particularly during leadership meetings.

The current environment seems to enable toxic management behavior at the corporate level, with HR complaints often left unaddressed until the issues naturally fade rather than being actively resolved. Additionally, there appears to be a recurring pattern of favoritism and conflicts of interest, which undermines fairness and accountability.

Store Managers are frequently expected to take on tasks and responsibilities that fall outside their defined roles due to a lack of ownership from corporate leaders, creating undue pressure and role ambiguity.




I worked at L’Occitane for the past few years and I’ve noticed that the company has changed a lot over the years; not in a good way.  First of all, the pay is not very competitive. There is no commission. Most of the staff makes minimum wage.  The store is dead most of the days. At our boutique we The sales targets are astronomical high; it’s not very achievable. I found that management was not good at mentoring the Beauty Advisors.  Management belittles staff to make sure they make a sale. My manager at my boutique micro-manages and calls on their day off to see how much we’ve sold. He would “coach us” on the phone; more of an opportunity to belittle us on his day off. They would call me on my day off and ask me to work even though I told them I was not able to. What I didn’t like the most was every month the store manager would meet with us one-on-one to discuss our sales. Given the price range for their items in the store, many potential clients would browse and not purchase anything. My manager would ask me why I wasn’t successful at getting the sale and what could I do next time to ensure I make  the sale. The managers talk down to staff. I didn’t enjoy working for them. Company sales has been going down since covid, the company wants us to harass clients to buy more items through contacting them through email, phone and texting them. IT and software they used were very old. IT isn’t very helpful. 

I like that as Beauty Advisors we are never taught to push products simply to achieve a sale. They train us on how to sell and teach us about the company and it’s values which are amazing and have us try to reflect this in our sales strategies. Most retail positions in multinational companies barely have any benefits for part timers. However I found out that there are some incentives in place for working Part Time. We get some coverage and health insurance it’s doesn’t  cover everything but it does help out if needed which is still better than other companies. We have paid training and all of our concerns are fairly evaluated and taken into consideration. The small team also helps me feel more connected to my fellow coworkers. The company also has certain apps or lessons in place that help us maintain and live a healthier lifestyle and some other small incentives here and there. I’ve never had an issue with scheduling and my manager is always really understanding about my scheduling restrictions. Being treated fairly and like an actual human really helps boost our productivity as well. We get gratis and the products are genuinely amazing so there’s no problem recommending things because they’re truly great.

A typical day involves speaking to customers, keeping your store clean, working on stock. You have to sell units of certain products daily but no commission. There are opportunities to make a bonus and good incentives but it all depends on the goals they set. You learn a lot about natural ingredients and skincare. Your work environment depends on the team and store location but everyone is very nice. The hard part of the job is making sales when there aren't customers coming in. Some weeks can be very slow and there's no other explanation but lack of customers. Also you have a 45 min total break even if you work an 8 hr shift. I enjoy being able to use their products because they are amazing, you can explain the products better because you can try them in store, and they usually give you a gratis. They also have a great benefit program for permanent staff

What is the best part of working at the company?
I worked at L’Occitane for five years and gained valuable experience, but there was very limited potential for career growth. Despite my dedication and efforts, when a promotion opportunity came up, the company chose to hire someone from outside, even though I had trained them myself. It was obvious that the decision was influenced by their personal connection to the District Manager. This made it clear that L’Occitane prioritizes favoritism over merit, making it a difficult place for anyone looking for fair opportunities and professional development.

What is the most stressful part about working at the company?
No time to take any vacations 

What is a typical day like for you at the company?
My day is a mix of routine tasks and new challenges, which keeps things interesting and helps me stay productive

This is a decent place to start if you’re new to retail. Your experience will largely depend on the quality of your team. The pay is low, but the benefits and discounts are good.

However, as an ASM and especially SM, expectations are high with minimal support from the District Manager and upper management. Stores operate on tight payroll and limited coverage unless you have one of the biggest stores, no budget but constant demands for events and collaborations. The pay is poor, and the work environment within districts often involves gossiping, gaslighting and toxicity. It’s rare to hear of managers who are genuinely happy working here. 

Working at this place was a strain on my mental health.  Felt chronically stressed & on edge when I was working here, even depressed at times. This is an unhealthy work environment Hostile & toxic. Management is terrible. Bullied by managers & co-workers.  There is clear favouritism where manager takes constant vacations but expects and forces employees to miss an important surgery in order to stay in the store alone.  Inconsiderate & unsafe environment. Left alone in store for hours... this makes female employees an easy target to a predator and other unsafe conditions. Violations to human rights laws & lots of age discrimination. Violations to rights that employees are entitled to. Avoid this place.

Check sale receipts from day before and make sure all registers are balanced, greet and attend to guest and ring up purchases. At end of day check sales and balance registers then clean and dust shelves etc.

This job taught me how to work well as a team as well as being able to communicate with different cultures as the store was located in a tourist destination.

The hardest part of the job was during off season when things were slower and not being able to interact much with customers.

My favourite part of the job was working with skincare Products and fragrances and I enjoyed demonstrating and telling the stories behind the products to customers.

Working at L'Occitane helps individuals gain sales skills, yet the hours are terrible. 
The team I worked with was fantastic, I am a fan of the company and their products, but the hours discussed prior to working there do not suit the hours provided; I am aware that it is not a retail job's fault, but the hours are very unbalanced and no where near what was expected (one week I am assigned 30 hours and another I am assigned 4 hours; making me feel insecure about how I am going to go about paying for school, my rent, etc..).
Overall, awesome job, company, and team, but the scheduling needs to be worked on :)

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