customer service representative

department manager

assistant de département

lead cashier

chef de caisse

Lowes Home Improvement

It was good working at Lowe’s, however when they turn to Rona, everything started to worsen. My coworkers were alright, but some managers were very rude if you came to ask for help. Questions can’t be helped if you are new but they expect you to have it all down by giving you a 5 minute rundown of how everything works.  They also kept forgetting breaks, it is like they don’t have a system. You’ll have to constantly remind them until they get someone to cover for you, sometimes they don’t have someone to cover for you so usually they get a manager and it can take forever. Managers were quite annoyed if you asked for help except for one manager, he always came to ready to help and he’s really patient. They don’t have a system on how they run things so you can’t even search for where items are located, who can cover for your break, and it’s hard to contact department associates because they always are gone like they disappeared from planet earth. Fun fact, they use to have prizes for employees like products, gift cards, etc. When they turn into Rona, they stopped. One of the hardest part of the job is seriously the customers, sometimes they could be so rude and uncaring that you’ll want to quit your job on spot like one of the customers wanted me to check out their items first because they were in a hurry and the line is too long but I can’t because it would be unfair for the people who waited in line and the customer’s cart was full. The most enjoyable part of the job can also be the customers as they could be the nicest, also if you’re active, you’ll like mopping the front cashier area. 

At the time of writing this review, I still work here! I work in the Distribution side of the business, not retail.

Overall the job is fairly enjoyable, though there has been a shift of focus onto production numbers over the last 6 months. Nothing unobtainable.

As a whole, there is a massive focus on safety above all else. If you are looking to cut corners to get things done faster, look elsewhere. My direct coach/ supervisor is probably the most respectful person I've had the privilege of working under.

The work can be monotonous at time, but there are always opportunities for collaboration. The warehouse is cleaner than most, and most employees are trained in multiple departments to adapt to day-to-day business. Employee recognition is frequent and measurable, unlike many warehouses-- Celebrating safety milestones and ware-house sales goals. I've lost count of how many free catered meals, or merchandiser has been awarded to our team.

there are also pseudo-monthly team building exercises which include all departments, and monthly town-hall meetings to transparently keep the staff up-to-date with how the warehouse and company are doing (along with upcoming milestones, work anniversaries and birthdays). You'd be hard pressed to find this elsewhere. Compensation is above the local median... Not the highest, not the lowest.

Minimum wage, not enough hours and the training isn't that good, they had me sitting at a computer all day for 3 days straight watching a bunch of videos and doing quiz after quiz after quiz, the new manager who took over for my department kept asking me dumb questions, expecting me to remember EVERYTHING from the training, it was very slow with no work to do and I would often get asked "whatchu doing?" when there was nothing to do, my last day I get sent home in the first 30 minutes of the day saying my they're terminating my contract "without cause" but I know the new manager pulled the strings on that because I didn't trust the guy at all, if you're not experienced in retail they won't help you succeed they'll just let you go instead, all that interviewing and training just to work there for 1 month on a 6 month contract when they could've just put me in a different department, only good thing about the place is the 1-hour lunch breaks, that's pretty much it, my coworkers were nice, but the new manager was just a pest

The role you work in at Lowes will Determine a lot about the pro's and cons of working there, but more or less your job is customer service and department maintenance.

The training can be a little... a lot boring since it's primarily educational power points with bad acting mixed in but it gets the job done and as a result you can start with no work experience and still know (more or less) what you're doing by the time you hit the floor.

Over all I'd say it's a great place to start if you're looking for a first job, or are trying to change fields. The management at the store I worked for were very flexible and understanding as well which adds to the accessibility factor.

However the jobs don't allow for a lot of growth in terms of wage, (yearly raises that are non negotiable and barely cover inflation) so I'd recommend looking for a better job once you feel you've become more experienced.

Working at Lowe’s can be a rewarding experience, especially for individuals who enjoy customer service, teamwork, and a hands-on work environment. The company offers a structured workplace with clear roles, whether in sales, stocking, or management. Employees often mention supportive coworkers and access to helpful training materials, which can make onboarding smoother. The benefits package, including health insurance, employee discounts, and 401(k) options, is competitive for the retail industry. However, like many retail jobs, the work can be physically demanding and fast-paced, especially during weekends and holiday seasons. Scheduling flexibility varies by department and location, with some workers noting inconsistent hours. Advancement opportunities exist but may require persistence and internal networking. Overall, Lowe’s provides a stable job environment with room for growth, particularly for those interested in home improvement or retail careers. It’s a solid option for individuals seeking steady employment with a nationally recognized company.

Just like any retail store, its 50/50 on work load and satisfaction for every day. You'll likely be trained in multiple departments/jobs if you're even alright at your hired position. Coworkers are lovely & department managers treat you like a human, higher ups though not really. They rarely fire people for poor performance so expect to pick up lots of slack. Rarely call anyone in to replace a call-out. Though if you do your job & what you are told to do, they heavily lax on a lot of rules like cell phone use & coffee on the floor. New hires often get offered more than long-term employees are making after years. Yearly raises less than $1. Easy to get promoted. Overtime is time + a half, as well as holidays, including the day before and the day after. Full-time gets holidays off with pay. Only ever closed one day a year. Evenings and weekends required for most.

Worked as a head cashier for a couple of years. Was okay in the start as it was the height of covid so they were making lots of money. We were getting bonuses all the time and overtime if you wanted it. As well as extra pay for working during covid. after all the restrictions were lifted, sales tanked and so did the bonuses. As a head cashier it can be fun working with your coworkers and you get the occasional customer that's fun to chat with. It can also be very stressful. A lot of times you are doing the work of multiple people and it can be very frustrating having to make up for gaps in the schedule. You have to juggle everyone's breaks on the front end, fill in gaps if management okays it, be a cashier, deal with unhappy and rather rude customers, people trying to steal, and also get all headcashier duties done. By the end of working there I was depressed and stressed to the point I got a permanent eye twitch, that didn't leave until after I had left the job. Just remember that this is a corporation that in the end doesn't really care for you more than they care for sales.

Workplace culture is bad. As an outsider (this is Store manager's word) coming from a  competitor, they never embrace your work style. 
Lowes systems are way old and when you try to implement something new from your pervious work experience they can't take it and says this is not how we do at LOWES.
Store Manager and District managers are running after their annual bonuses by reducing staff and pressuring supervisors and assistant managers to work longer hours as its salaried position and won't get OT. 
The worst safety policy seen here, the top management just enjoy to implement more paperwork for the store and less customer service.
The loss prevention team is more busy giving more tasks to the store team rather than doing their jobs and catching shop lifters. 
If you love to do clerical work than customer service JOIN LOWES. You will spend more time in doing tons of paper work. Everyone is going paperless and environmental friendly, but at LOWES, you will have to add one more sheet to every other sheet of your work done. 

I had a great experience working at Lowe’s Home Improvement in Milton, Ontario. As a Material Handling Equipment (MHE) Operator, I enjoyed operating forklifts, reach trucks, and pallet jacks to safely move, load, and store a wide variety of products. I took pride in keeping my work area organized and following all safety procedures. I also worked as a Gatehouse Coordinator, where I managed incoming and outgoing trailers, verified driver paperwork, and communicated with both yard drivers and warehouse teams to keep things running smoothly. The fast-paced environment taught me how to stay focused, organized, and work well under pressure. I appreciated being part of a team where everyone supported each other to meet daily goals. Lowe’s gave me the opportunity to build skills in logistics, teamwork, and customer service. It was a great place to grow professionally and I’m proud of the work I did there.

I have worked with Lowe's for many years. It is a mixture and unique, diverse workplace with great colleagues and fickle management. I have learned many skills about company initiatives and program execution, but also learned that it is all dependent on management. If you have a fair consistent manager, then you can expect to be treated fairly. However, if you come across one that has poor people skills, then it is not so pleasant. There is an insufficient amount of training in almost all management roles with no resolution as of yet. Workplace culture is hit/miss. The most enjoyable part of the job is the networking and the people you meet. Along the years, Lowe's as a company has really preached being a part of something bigger than yourself and the multiple stores that I have been in seem to really rally into this and work as a team.

Top Job Titles	Average salary
Customer service representative 3 salaries reported	$16.67 per hour
Department manager 10 salaries reported	$49,950 per year
Assistant de département 9 salaries reported	$49,833 per year
Lead cashier 4 salaries reported	$17.00 per hour
Chef de caisse 4 salaries reported	$17.00 per hour

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